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Cross Keys By Good Night Inns

Certificate of Excellence
Middlesbrough Road, Guisborough TS14 6RW, England
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1 room 1 adult
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Cross Keys By Good Night Inns
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173 Reviews from our TripAdvisor Community

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2 reviews
5 of 5 stars Reviewed 2 days ago NEW

I have no faults with this establishment whatsoever. I travel a lot on business and this has been probably my favourite hotel to date. The staff were friendly: I was greeted by name upon arrival and in the bar. The hotel smelt fresh and clean: I knew the room was going to be good before I even opened the door.... More 

Helpful?
Thank HappytripperLancaster
Lancaster, United Kingdom
1 review
5 of 5 stars Reviewed 4 days ago NEW

I arrived and was greeted by name by wonderfully friendly staff. The hotel was exceptionally clean. The bed was very comfortable and there were no disturbances in the night. Checkout was exceptionally swift All this for just £35. I shall be back again.

Review collected in partnership with Good Night Inns

Helpful?
Thank mlowelancs
Redcar, United Kingdom
2 reviews
5 of 5 stars Reviewed 1 week ago

Stayed for 1 night, the room was spacious and the bed was really comfortable, the restaurant food was top quality served by very pleasant happy staff a rare sight,will definitely return when in the area thanks

Helpful?
Thank Chrissy1876
Glasgow, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I contacted the hotel to give my ETA and confirm if this would be an issue, explained how long my day had been and that I was looking forward to some sleep. I arrived exatly on the time that I said I would be arrving, 12.30am, but had to wait until 1.10am for a member of staff to arrive at... More 

Review collected in partnership with Good Night Inns

Helpful?
3 Thank ClockTower321
1 review
3 of 5 stars Reviewed 3 weeks ago

Nice location, friendly staff. Downsides, not cheap. WiFi is an essential. Was rubbish, hardly worked, when it did was too slow. I ordered a 2 course meal in the restaurant. I was charged the separate menu price. Might inly be £3 but its not right, if you offer something then give it.

Review collected in partnership with Good Night Inns

Helpful?
Thank Charlie2Mann
Spirit P, Guest Relations Manager at Cross Keys By Good Night Inns, responded to this review

Dear Charlie2Mann Thank for taking the time to provide us with your review. I would like to apologise that we failed to meet your expectations at the Cross Keys with regards to the service you received. I can confirm that I have passed on your concerns to the Management Team who would like to investigate your feedback. We have sent... More 

Middlesbrough, United Kingdom
Level Contributor
7 reviews
4 of 5 stars Reviewed 3 weeks ago

Very friendly, helpful lady receptionist at the hotel entrance on the 15th. Room warm, clean and comfortable. Everything we needed. Booked a table for dinner at the restaurant. Food arrived quickly and was very nice, even though it was overpriced.. Breakfast lovely this morning. Full English perfect and a lot to choose from the continental range. The only bad point... More 

Helpful?
Thank samt872016
Sheffield, United Kingdom
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

I've stayed here on quite a few occasions over the last year..and every time the wifi never ever works! It's a nice little hotel,rooms comfy,nice bar/restaurant and surrounds but the wifi situ really lets it down! All the times I've visited I've either had to open a window and balance my phone precariously on the edge to pick up a... More 

Helpful?
Thank Diane B
Derbyshire, United Kingdom
1 review
4 of 5 stars Reviewed January 4, 2016

We have stayed at this hotel many times before and will be back again. We used the restaurant on two evenings and the evening service was outstanding, friendly & efficient staff and the food very good. You could not ask for more. Only slight disappointment was the breakfast we had on the first day. Both service and food was well... More 

Review collected in partnership with Good Night Inns

Helpful?
Thank Andyakd
Middlesbrough, United Kingdom
2 reviews
5 of 5 stars Reviewed January 4, 2016 via mobile

Had an amazing night at the key's with great food and amazing company. Danced until the small hours with the family. Thank you for a wonderful evening. Staff were brilliant and will be back for more next year!

Helpful?
Thank swilks71
Hartlepool
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 stars Reviewed January 3, 2016 via mobile

It was the first and last time we will go here for a meal. Service was poor and despite it being a quiet night in the pub area they had ran out of a lot of the food. They had no lasagne or fillet steak and they had ran out of several deserts including ice cream. The food came and... More 

Helpful?
Thank Datxman
Spirit P, Guest Relations Manager at Cross Keys By Good Night Inns, responded to this review

Dear Datxman Thank for taking the time to provide us with your review. I would like to apologise that we failed to meet your expectations at the Cross Keys with regards to the service you received. I can confirm that I have passed on your concerns to the Management Team who would like to investigate your feedback. We have sent... More 

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