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All 1 Deganwy hotels

The Quay Hotel & Spa

4.0 of 5 Hotel   |   Deganwy Quay, Deganwy LL31 9DJ, Wales
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86%
Ranked #1 of 1 hotels in Deganwy
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 days ago
Squawking44
  • Reviews (1,190)
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1,190 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (399)
Date | Rating
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English first
Top Contributor
67 reviews 67 reviews
26 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I stayed here was away on business very nice comfortable hotel the rooms were very clean and comfortable and the staff service was very good. The evening meal and breakfast in the restaurant was fantastic. I would not have a problem staying here again.

Was this review helpful? Yes
Eloic M, General Manager at The Quay Hotel & Spa, responded to this review

Thank you very much for your review, I am glad to read that you enjoyed your stay with us. We look forward to welcoming you back in the future. Best wishes Eloic Montagnier - General Manager More

Leeds, United Kingdom
Senior Contributor
24 reviews 24 reviews
14 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This was our first visit to this hotel. It's situated in a beautiful setting with marina and Conwy views. What made this hotel stand out for us was the helpfulness, friendliness and professionalism of every member of staff we met. We arrived later than planned but were welcomed into the restaurant and the food was exceptional. Many other hotels management... More

Was this review helpful? Yes
Eloic M, General Manager at The Quay Hotel & Spa, responded to this review

Thank you very much for taking the time to share your experience at the Quay Hotel, I am pleased to read that you enjoyed the professionalism of the staffs and the location of the hotel (we love it too!) The team and I look forward to your return visit. Best wishes Eloic Montagnier - General Manager More

Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 6 days ago NEW

We stayed here for my boyfriends birthday for two nights thinking it would be a bit special with it being four star and so expensive we were wrong, the staff were rude and unhelpful the room had a nice view of the harbour but it was very noisy at night the room felt grubby and a bit shabby not what... More

Was this review helpful? Yes
Eloic M, General Manager at The Quay Hotel & Spa, responded to this review

Thank you very for your review following your stay at the Quay Hotel over 11 months ago, I am sorry to read your comments that you did not enjoy what the hotel has to offer. As you can see from over reviews we do have a lot of excellent feedback about the hotel, perhaps you should try us again? Regards... More

Roanoke, Virginia, United States
Top Contributor
95 reviews 95 reviews
14 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We had two nights here and enjoyed a suite overlooking the estuary with a view of Conway Castle. Our room was among the best among several great hotels, We had great breakfasts and dinner once in their excellent restaurant. the terrace is great spot for cocktails and the stay was very good with no negatives.

Was this review helpful? Yes
SimonpHarding, Manager at The Quay Hotel & Spa, responded to this review

Dear Guest Thank you for your wonderful review on your recent stay with us. Great to hear you enjoyed the all of the Hotel facilities and the food and service was excellent throughout your stay. I will share your kind comments with the team. I agree our Vista terrace overlooking the Conwy estuary is a great spot for enjoying the... More

Biggleswade
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

- Very well designed hotel - "Casually formal" - Beautiful view of the marina - Very nice portions of food for such high quality - Glass door bath/shower combo - Very comfortable bed - Extremely peaceful balcony, especially during the evenings/night

Was this review helpful? Yes
SimonpHarding, Manager at The Quay Hotel & Spa, responded to this review

Dear Guest Thank you for your lovely feedback, following your stay, at the Quay Hotel. I am so pleased that you enjoyed all aspects of your stay with us. Thank you for your kind recommendation and great choice of title for your review we look forward to welcoming you back in the future. Many Thanks Simon Harding Deputy General Manager More

Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 1 week ago

Had lunch on the terrace in glorious weather. Reasonably priced lunch menu food was excellent and washed down with a nice glass of chilled wine. Staff were very attentive without being overbearing all in all a fantastic summer afternoon spent in a fantastic location. Will definitely be recommending to friends and cant wait to return...!!!!!

Was this review helpful? Yes
Eloic M, General Manager at The Quay Hotel & Spa, responded to this review

Thank you very much for reviewing your lunch experience at the Quay Hotel, I am glad to read that you enjoyed the food and our fantastic terrace overlooking the Conwy estuary. We hope to welcome you back soon. Best wishes Eloic Montagnier - General Manager More

1 review
4 of 5 stars Reviewed 1 week ago

Had a superb 3 days in quay hotel. The weather was awesome for all days. Was on a golfing ""stag" weekend. Rooms spacious large bathrooms. Breakfast was a pentiful supply of quality food, no problems sevice wise, seemed to be plenty of staff on hand. Usual pricey hotel drinks, cocktails £8.95 . Stunning views of conwry castle and estuary.

Was this review helpful? Yes
Eloic M, General Manager at The Quay Hotel & Spa, responded to this review

Dear Stephen S, Thank you very much for posting a review following your "golfing Stag" weekend with us at the Quay. I was glad to read that you enjoyed our spacious rooms and the quality of food and service. We look forward to welcome you back in the near future. Best wishes Eloic Montagnier - General Manager More

Conwy, United Kingdom
Contributor
12 reviews 12 reviews
3 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 1 week ago

Lovely sat on the terrace overlooking the estuary for afternoon tea (£10) for sandwiches, cakes & tea/coffee. The outlook is perfect except for the view of the Conwy castle you could be anywhere. Spa centre is reasonably priced.

Was this review helpful? Yes
SimonpHarding, Manager at The Quay Hotel & Spa, responded to this review

Dear Guest Thank you for your review on your recent stay with us. Great to hear you enjoyed your afternoon tea on the Vista terrace. I will share your kind comments with the team. I look forward to welcoming you back in the near future. Many Thanks Simon Harding Deputy General Manager More

Saratoga, California
Contributor
18 reviews 18 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago

Although it's 30 min walk from Conwy Castle you'll have great view of castle if you get the vista rooms over looking the water. Very modern hotel and as you drive to the hotel it almost looks like condo complex. Restaurant and bar are good even though expensive since there isn't much to explore in Deganwy side of the river... More

Was this review helpful? Yes
SimonpHarding, Manager at The Quay Hotel & Spa, responded to this review

Dear Guest Thank you for your review on your recent stay with us. Great to hear you enjoyed the all of the Hotel facilities. Our Food & Beverage pricing is compared to similar four star Hotels in the North Wales area and the Quay prides itself on using fresh local Welsh produce which are high quality and unique products. The... More

Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

The hotel was grubby dusty and very unkempt. Staff rude and need a good tidy up food was great if you like salt to cover up flavour. Went there for a work seminar if it was my money would have demanded it back

Was this review helpful? Yes
Eloic M, General Manager at The Quay Hotel & Spa, responded to this review

Dear Wamda, I would love to discuss the points raised in your review, can I ask you to contact me at your earliest convenience. Regards Eloic Montagnier - General Manager 01492564100 More

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Additional Information about The Quay Hotel & Spa

Address: Deganwy Quay, Deganwy LL31 9DJ, Wales
Phone Number:
Location: United Kingdom > Wales > North Wales > Deganwy
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Quay Hotel & Spa 4*
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Also Known As:
The Quay Hotel And Spa
The Quay Hotel Deganwy
Quay Hotel Conwy
The Quay Hotel & Spa Deganwy, Wales

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Amenities

Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Set on the idyllic Conwy Estuary,the luxury 4* Quay Hotel commands awe-inspiring views of the most magical scenery in North Wales. Offering 74 en-suite luxury bedrooms,including waterfront Suites and Penthouses. All rooms have been exquisitely designed, and boast spacious bathrooms, incorporating all the style and comfort you would expect from this award-winning hotel. Our Waterfront Lounge Bar and Vista Terrace is the perfect location to enjoy an informal meal or alfresco dining by the water’s edge. The 2 AA Rosette Grill Room Restaurant introduces you to a mouth-watering selection of award-winning culinary delights encompassing locally produced and sourced ingredients to present the true Welsh flavour of the region. Advance bookings required.Relax in our on-site Spa offering a host of indulgent treatments using Aromatherapy Associates and REN Products. Advance Bookings required.Our Complimentary Leisure Facilities include a 15M indoor heated swimming pool, sauna, aromatheraphy steam room, hydrotherapy whirpool and life fitness gym. The Hotel offers ample free car parking on site and Complimentary Wi-Fi in all areas. The Quay Hotel and Spa is only a short drive from the Victorian town of Llandudno, the Historic town of Conwy and within a 45 minute drive from the breath-taking Snowdonia national park. On the doorstep there are the award winning Golf Courses - A great location for exploring North Wales! Located only minutes from the A55 and only 2 minute drive from Llandudno Junction railway station with direct links from London, Chester, Manchester, Cardiff. ... more   less 
Number of rooms
74

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