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The Quay Hotel & Spa

Certificate of Excellence
Deganwy Quay, Deganwy LL31 9DJ, Wales
Hotel amenities
The Quay Hotel & Spa
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Ranked #1 of 1 Hotels in Deganwy
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed yesterday
Andy B Manchester, United Kingdom
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1,451 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Manchester, United Kingdom
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed yesterday NEW

I visit the bar and restaurant fairly regularly. All the staff are friendly and helpful. Food is good, but can sometime take too long to arrive, mainly due to it being busy. There seems to be a lack of senior management input, which would benefit the overall experience.

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Huddersfield, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Booked for my husband's birthday at Easter; everywhere else was full or wanted 2 nights minimum and we only wanted 1 night. It was a nice room and the spa is good. However, the room rate including breakfast and the bar food and drinks are expensive. Room on ground floor - temperature not too hot like it can get in... More 

Review collected in partnership with premierinn.com

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Rhuddlan, United Kingdom
1 review
5 of 5 stars Reviewed 3 days ago NEW

We didn't want to share this hotel's review as we wanted to keep it quiet, so that when we book next time there will be plenty of rooms to choose from, as there are so many different rooms, but all are fantastic. This hotel is something else, any time of year. The views are breath taking and as you sit... More 

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Manchester, United Kingdom
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

This is the second time staying here now and we where more impressed the first time round. The first time we stayed it was in a classic room and we had sky and the food was really good, this time we stayed in a executive and we have no sky and the room seems to be smaller, the only thing... More 

Was this review helpful? Yes 3
Oxford, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Stayed here for a midweek break, Hotel was generally good. Cons - However the food was disappointing, it took 45 minutes to get our starters, i ordered steak for main course which was poor and greasy. Also the TV's remote controls don't switch the TV off, so you have to get out of bed to switch it off, not great.... More 

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Manchester, United Kingdom
Contributor
11 reviews 11 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We have stayed here twice now. Once with the two of us and recently with our daughter. can't really fault the hotel, rooms are nice, views are stunning if you are on the Conwy estuary side of the building with views to Conwy Castle. staff are really friendly and helpful. We were bit disappointed with pool and gym, they are... More 

Was this review helpful? Yes 1
Warrington, United Kingdom
Senior Contributor
47 reviews 47 reviews
16 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed for just one night at The Quay Hotel & Spa but loved every bit. The hotel itself is on Deganwy Quay approx 3 minute drive from Junction 19 off the A55. The staff on reception were very efficient and friendly. Sandra greeted us warmly and made a fuss over our dog and the young guy on reception (Chris I... More 

Was this review helpful? Yes 1
Llanfairpwllgwyngyll, United Kingdom
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 1 week ago

My friend and I went to use the spa last week and decided to get a snack at the bar afterwards. The spa facilities were OK, but I wouldn't recommend it to friends or family, and I wouldn't hurry back as I've been to a lot better. However, I am writing this review because of the service we received at... More 

Was this review helpful? Yes 2
Stoke-on-Trent, United Kingdom
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

We stayed at the wuays the end of March, we had a mini tornado throughout the night hit, the chairs and tables lifted and damaged a lot of cars. The following morning nobody was told that their cars had been hit until we actually went to the car to get some things out of the boot. There was glass everywhere.... More 

Was this review helpful? Yes 1
Barton-le-Clay, United Kingdom
Top Contributor
66 reviews 66 reviews
17 hotel reviews
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed 1 week ago

Sometimes everything goes right and sometimes thing don't but this was our experience on this trip. Day 1 - check in The weather was wet and very windy and perhaps that played a part but I started out being very impressed with location and what would have been some lovely views over the estuary and harbour and mountains from the... More 

Was this review helpful? Yes 2
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