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All 1 Deganwy hotels

The Quay Hotel & Spa

4.0 of 5 Hotel   |   Deganwy Quay, Deganwy LL31 9DJ, Wales
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Ranked #1 of 1 Hotels in Deganwy
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 4 days ago
John L Ashtead
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1,377 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Bangor, United Kingdom
Reviewer
4 reviews 4 reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

Total Shambles! booked a full spa day for my wife and niece as a birthday present-£300,Told to confirm nearer the date required,tried to phone 3 times(no body answers the phone in this place).Eventually booked 2 weeks in advance and was told to confirm the day again a bit closer to the date.My wife tried 3-4 times-no answer!! when she finally... More 

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Godstone, United Kingdom
Reviewer
4 reviews 4 reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 3 days ago NEW via mobile

Vaguely amusing if not stoic restaurant staff. They knew my gorgeous girlfriend Beverley was turning 50. A "special" pud plate was agreed....it wasnt. Can't give you the positive for now as so disappointed. Michelin listing hangs in the balance.

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Ashtead
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

A relatively small 'Spa' hotel situated in a stunning position adjacent to Deganwy Marina and overlooking the Conwy estuary. Positives - our room had a sliding window opening to a patio that was overlooking the estuary with excellent views of the snow covered mountains to the West and Conwy castle. The staff were very friendly and helpful in all respects.... More 

Was this review helpful? Yes
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Arrived here for my birthday, Sandra at reception was extremely welcoming. She remembered it was my birthday and even allowed us to check into the room early. Then showed us to our room and pointed out where the spa was as well as where breakfast and evening meals were served along the way. Once we got to the room Sandra... More 

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SimonpHarding, General Manager at The Quay Hotel & Spa, responded to this review

Dear Guest, Thank you for taking the time to write a lovely review of your recent stay with us at the Quay Hotel & Spa and thank you for choosing us to celebrate your special occasion It is wonderful to hear that you enjoyed your stay and found your room and the views we have overlooking Conwy Castle and Estuary... More 

Denbighshire
Contributor
15 reviews 15 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

Just returned home from a superb spa day. We booked a package which included two 30 minute treatments, lunch & full use of the spa facilities, robes & slippers. Probably one of the best days we have experienced. From the welcome we received when we arrived till the end. All the staff & therapists very friendly & helpful. Treatments were... More 

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SimonpHarding, General Manager at The Quay Hotel & Spa, responded to this review

Dear Guest Thank you for taking the time to write a review on your recent visit to the Quay Hotel and Spa. I am delighted to hear that you enjoyed all aspects of your spa day and found all the staff to be friendly and helpful. Our Spa day packages start from £79.00 per person, which includes treatments, A light... More 

Oxford, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We are getting married at the hotel in June and came for our wedding taster a couple of months back! We had the most fantastic time. Best hotel we've ever stayed at. The views are incredible, the rooms modern and just perfect - lovely toiletries, a great bathroom, lovely tea / coffee/ hot choc and even bottled water which we've... More 

Was this review helpful? Yes
SimonpHarding, General Manager at The Quay Hotel & Spa, responded to this review

Dear Guest, Thank you for taking the time to write a fantastic review of your recent stay with us at the Quay Hotel & Spa. It is wonderful to hear that you enjoyed your stay and had such a fantastic time, in particular the well-stocked modern rooms and the outstanding service you received from the staff you encountered. As experienced... More 

Coventry
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

This place deserves the reviews it gets, and it's the reason I chose this place so far from home. In summary, the outstanding features: 1. The staff (all of them, friendly, helpful in every case) 2. The restaurant - exceptional (including the service) 3. The condition of the place Add to this the bonus - a 20 min walk along... More 

Was this review helpful? Yes 2
SimonpHarding, General Manager at The Quay Hotel & Spa, responded to this review

Dear Guest Thank you for taking the time to write a review of your recent stay with us at the Quay Hotel & Spa. It is wonderful to hear that you enjoyed every part of your stay and found all the staff, restaurant and condition of the hotel to be outstanding. As experienced The Quay is easily accessible situated close... More 

Sheffield, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We booked a 2 night stay with Breakfast, Dinner and Spa (with massage). Room: 3.5/5 Very large room with good sized bed. Bathrobes were provided but no slippers which I thought was very odd. Our fridge didn't seem to work but luckily it was cold enough on the balcony! The bathroom again was large but had virtually no where to... More 

Was this review helpful? Yes 1
SimonpHarding, General Manager at The Quay Hotel & Spa, responded to this review

Dear Guest, Thank you for taking the time to write a lovely detailed review of your recent stay with us at the Quay Hotel & Spa. I am pleased to read that you enjoyed many aspects of your stay and found your room to be large with a good sized bed. Slippers are provided in our Luxury Suites and Penthouses,... More 

Benllech, United Kingdom
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

I had a wonderful stay here in one of the suits, the bathrooms are fabulous, the views over the Conwy estuary amazing. Very comfy bed. The meal in the restaurant in the evening was lovely and the staff were brilliant. Parking wasn't the easiest as the car park seems small for the size of hotel.

Was this review helpful? Yes
SimonpHarding, General Manager at The Quay Hotel & Spa, responded to this review

Dear Guest, Thank you for taking the time to write a review of your recent stay with us at the Quay Hotel & Spa. It is wonderful to hear that you enjoyed your stay and in particular the amazing views we have overlooking Conwy Castle and Estuary. I have passed your lovely comments on to my team and look forward... More 

Sheffield, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago credit card Amex Card Member Review

We booked a 2 night stay with Breakfast, Dinner and Spa (with massage). Room: 3.5/5 Very large room with good sized bed. Bathrobes were provided but no slippers which I thought was very odd. Our fridge didn't seem to work but luckily it was cold enough on the balcony! The bathroom again was large but had virtually no where to... More 

Was this review helpful? Yes
SimonpHarding, General Manager at The Quay Hotel & Spa, responded to this review

Dear Guest, Thank you for taking the time to write a lovely detailed review of your recent stay with us at the Quay Hotel & Spa. I am pleased to read that you enjoyed many aspects of your stay and found your room to be large with a good sized bed. Slippers are provided in our Luxury Suites and Penthouses,... More 

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Additional Information about The Quay Hotel & Spa

Address: Deganwy Quay, Deganwy LL31 9DJ, Wales
Phone Number:
Location: United Kingdom > Wales > North Wales > Deganwy
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Quay Hotel & Spa 4*
Number of rooms: 74
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Also Known As:
The Quay Hotel Deganwy
The Quay Hotel And Spa
Quay Hotel Conwy
The Quay Hotel & Spa Deganwy, Wales

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