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The Quay Hotel & Spa

Certificate of Excellence
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Deganwy Quay, Deganwy LL31 9DJ, Wales
The Quay Hotel & Spa
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Ranked #1 of 1 Hotels in Deganwy
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed yesterday
adrian m Harrogate, United Kingdom
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1,421 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Harrogate, United Kingdom
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed yesterday NEW

North Wales sadly has not featured on any trips recently - I say recently - it was actually 41 years since we last visited and have we missed it. Choosing a hotel was interesting, but in the end we settled on the Quay Hotel & Spa based on recommendations and they were not misplaced. It was so good to see... More 

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Flintshire, United Kingdom
1 review
2 of 5 stars Reviewed yesterday NEW

We recently booked a one night stay with dinner and breakfast included. We left feeling angry and upset. Despite booking a double room we were presented with two single beds, the shower head was covered in lime scale so the shower was not much more than a trickle and the room was cold. Our dining experience was awful. I ordered... More 

Was this review helpful? Yes 1
Chesterfield, United Kingdom
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed yesterday NEW

Stunning location on the banks of the Conway river.Rooms very good clean and well serviced.Staff as you would expect are good.Food ok but not as good as it could be.Bar prices a little high A bottle of supermarket wine at £27 over the top.would stay again if only for the fantastic location.

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Wirral
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I booked a one night stay through Secret Escapes as a birthday surprise for my husband and am so glad I did as we now have found a real gem we will return to again and again. Upon arrival we were checked in by Rebekah, the warmest, most friendly and professional receptionist I have ever encountered. Talk about first impressions,... More 

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed 5 days ago NEW via mobile

My partner and I stayed overnight and had a lovely suite with beautiful views. Our meal in the restaurant that evening was superb and the service excellent. The bed was the comfiest we have ever slept in would love the same at home!!!!!! Breakfast had every choice you would want. I had a spa treatment which I would highly recommend... More 

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Nottingham, United Kingdom
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We have just returned from a fabulous 2 day break at this hotel ,we had a lovely welcome from Gemma who then escorted us to our room the only thing I can say is wow we had been upgraded to the penthouse .The room was gorgeous especially the bathroom it was the best we have ever had and we have... More 

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Chester, United Kingdom
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

I booked 1 night at The Quay for my husband & myself for a quiet getaway. The hotel is great with brilliant facilities in a lovely location at the Deganwy Marina. The staff were very attentive, helpful & friendly. We ate in The Grill Room where the food was delicious. No hesitation in awarding 5 stars for our experience. Thank... More 

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Prestatyn, United Kingdom
Top Contributor
91 reviews 91 reviews
10 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 1 week ago

Having this as a place to stay after a good bike ride as part of my birthday surprise was very nice! Greeted warmly at reception Porter took care of our bikes and then led us to our room Our luggage had all ready been taken to the room. With a much appreciated birthday card n cupcakes! Gym was good if... More 

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John R, General Manager at The Quay Hotel & Spa, responded to this review

Dear Guest Thank you for taking the time to write such a lovely review of your recent stay at the Quay Hotel & Spa. May I take this opportunity to wish you Many Happy Returns, I am delighted that you enjoyed your Birthday Surprise stay with us. I have passed on your comments with regards to the Gym and pool... More 

Fleet, United Kingdom
Contributor
20 reviews 20 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago

This is a great hotel with superb facilities. What makes The Quay Hotel and Spa stand out is the happy and cheerful staff. From reception to room service, bar to restaurant and spa to leisure facilities, everybody is helpful, chatty and efficient. It makes such a difference and rubs off on all the guests. My wife and I have thoroughly... More 

Was this review helpful? Yes
John R, General Manager at The Quay Hotel & Spa, responded to this review

Dear Guest Thank you for taking the time to write such a lovely review of your recent stay with us at the Quay Hotel & Spa. We really are very proud of the team we have. I am delighted that they were chatty, helpful & efficient during your stay. I will make sure that your lovely comments are shared with... More 

harrogate. north yorkshire
Top Contributor
84 reviews 84 reviews
17 hotel reviews
28 helpful votes 28 helpful votes
2 of 5 stars Reviewed 1 week ago

We visited the Quay again and found the staff once again to be pleasantt and helpful. However the bar / restaurant area was dirty, grubby and generally tired and warn out. The chairs were grubby and the arms were threadbare ! The glass topped tables were unbelievably filthy. They obviously hadn't been taken off and cleaned for some considerable time.... More 

Was this review helpful? Yes 2
John R, General Manager at The Quay Hotel & Spa, responded to this review

Dear Guest Thank you for taking the time to write a review of your recent visit with us at the Quay Hotel & Spa. I recently took up my appointment as General Manager at the Quay Hotel and Spa and am currently working on establishing areas that need improvement. I would welcome the opportunity to discuss your feedback with you... More 

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