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All 1 Deganwy hotels

The Quay Hotel & Spa

4.0 of 5 Hotel   |   Deganwy Quay, Deganwy LL31 9DJ, Wales
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85%
Ranked #1 of 1 hotels in Deganwy
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 2 days ago
Katie J Chelmsford, United Kingdom
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1,124 people have reviewed this hotel

Traveler rating
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    108
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130
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (374)
Date | Rating
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English first
Chelmsford, United Kingdom
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 2 days ago NEW

I visited the Quay spa over the new year for some much needed relaxation, and it did not disappoint. It is located right on the river with beautiful views, and with great facilities. I was particularly keen on the hydrotherapy pool with wonderful massaging jets. I booked the daydream package and the massage was perfect. The staff were ever present... More

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Steve O, Manager at The Quay Hotel & Spa, responded to this review

Dear Guest Thank you for your great feedback, delighted to know your enjoyed your Sparkle into Spring weekend with us. Sorry to note that you had issues with the water pressure, I have spoken with my maintenance manager to address this shortfall. Good to hear of you appreciation of my helpful staff and I look forward to welcoming you back... More

Tewkesbury, United Kingdom
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

Stayed at the hotel with my husband for a weekend away to climb mount Snowden and explore local area. We were thrilled with the hotel its location, style, spa, restaurant and staff were all fantastic. We booked the online sparkle into spring promotion which provided us with added luxuries we would not normally consider but made the escape more rewarding.... More

Was this review helpful? Yes
Steve O, General Manager at The Quay Hotel & Spa, responded to this review

Dear Guest Thank you for your kind compliments, following your recent celebratory stay with us at the Quay Hotel. I am delighted to read you enjoyed our stunning location and views across the Conwy Estuary from your balcony. Good to hear you appreciated the hotel facilities and that you will definitely be back. I look forward to welcoming you again... More

2 reviews
5 of 5 stars Reviewed 3 days ago NEW

We went to the Quay Hotel & Spa for our 25th Wedding Anniversary. The location on the bank of the estuary was good and the views over Conwy from our balcony were stunning. The facilities in the hotel were excellent, the room was exceptional and we will definitely stay here again as we love this part of Wales and it... More

Review collected in partnership with this hotel

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Steve O, General Manager at The Quay Hotel & Spa, responded to this review

Dear Guest Thank you for your lovely comments following your "surprise" birthday stay with us at the Quay Hotel. I am so pleased to note that we provided all your requirements - quiet, relaxing and friendly. Your kind words have been passed on to my team and thank you for your recommendations. Glad to hear you will be returning soon... More

Derby, United Kingdom
1 review
5 of 5 stars Reviewed 4 days ago NEW

I booked a surprise night away for my partners birthday, I wanted somewhere quiet, relaxing and friendly. The Quay did not disappoint. The hotel was easy to find, and upon arrival we were greeted by a friendly receptionist. We were then shown to our room. Upon arrival in our room my partner was greeted with a card from the manager... More

Was this review helpful? Yes
Steve O, General Manager at The Quay Hotel & Spa, responded to this review

Dear Guest Thank you for your lovely review, following your recent 2 night stay to celebrate your special birthday. Great to hear that everything was excellent and you enjoyed gorgeous accommodation, our stunning location and friendly staff. I do apologise for the disappointment that the Jacuzzi was faulty during your visit and delighted to note that you will definitely be... More

Kinsale, Ireland
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
25 helpful votes 25 helpful votes
1 of 5 stars Reviewed 1 week ago

Upon arrival in Conwy to collect a vessel we attempted to avail of the Hotel Service for lunch Item one we requested a table Informed we could not use the restaurant, bookings only and to avail of a seat if we could find one Restaurant at this stage was quite empty but the area we were informed to sit was... More

Was this review helpful? Yes 1
Steve O, General Manager at The Quay Hotel & Spa, responded to this review

Dear Guest Thank you for your valued feedback following your visit to the Quay Hotel last Saturday. It was unfortunate that we were unable to offer you a table for lunch and would clarify that we had a fully booked restaurant due within the hour. Although the Restaurant was empty at the time we were unable to accommodate your request,... More

Selby, United Kingdom
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

me and my boyfriend stayed here for 2 nights for my 21st, from start to finish everything was excellent, reception were so friendly as were the waitresses. the only down side was the jacuzzi was broken for our full stay. gorgeous room, gorgeous hotel and amazing location. We would definately return.

Was this review helpful? Yes
Liverpool UK
Senior Contributor
29 reviews 29 reviews
17 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed 1 week ago

Check in hassle free and receptionist takes you to your room, a nice touch. We'd booked through secret escapes so we weren't expecting too much of our room, boy were we surprised we had a suite overlooking the marina with a wonderful view, even in the rain. Breakfast was excellent, a varied selection on the cold buffet and all I... More

Was this review helpful? Yes
Steve O, General Manager at The Quay Hotel & Spa, responded to this review

Dear Guest Thank you for your lovely comments following your recent "Secret Escape". Good to hear of your kind appreciation of our wonderful views, excellent restaurant offerings for both breakfast and dinner. Do hope we can welcome you back in the future - there's a great deal more of Snowdonia to explore! Best wishes Steve Ogden General Manager More

Colwyn Bay, United Kingdom
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

Went for afternoon tea with a group of friends for a celebration. What a disappointment! To start, we were never asked which afternoon tea we wanted to order. We were asked if we wanted tea or coffee, no offer of different types of tea. The sandwiches were cold with hardly any filling in them, they looked so unappetising. The only... More

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2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We had a very friendly welcome, which seemed genuine, from the reception staff after a long journey, which made a nice change. Our room overlooked the marina with a small balcony, there are also rooms overlooking a zen courtyard. We didn't have an evening meal so can't comment on that. We used the spa facilities and they were good but... More

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Steve O, General Manager at The Quay Hotel & Spa, responded to this review

Dear Guest Thank you for your great comments following your recent time with us. Good to hear my reception staff made you feel so welcome, especially after a long journey. I am glad you enjoyed our Welsh breakfast offering - you'll have to try dinner as well next time. Your feedback regarding a spinner facility for the Leisure Suite is... More

Liverpool, United Kingdom
2 reviews
5 of 5 stars Reviewed 2 weeks ago via mobile

Me and my partner were entertaining some friends and decided to stay at The Quay Hotel &Spa as it location was ideal to explore north Wales. On our arrival we were warming greeted by reception staff and shown to our room. Must say the view from our room was breath taking. The room was spacious and clean but unfortunately the... More

Was this review helpful? Yes 1
Steve O, General Manager at The Quay Hotel & Spa, responded to this review

Dear Guest Thank you for your kind appreciation of all the Quay has to offer. I was delighted to read of your enjoyment from the warm welcome on arrival, stunning views from your room, good breakfast and very special Welsh Afternoon Tea. Your kind words have been forwarded on to Tracy. I am sorry to hear the "Zip & Link"... More

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Additional Information about The Quay Hotel & Spa

Also Known As:
The Quay Hotel Deganwy
The Quay Hotel And Spa
Quay Hotel Conwy
The Quay Hotel
Quay Hotel
The Quay Hotel & Spa Deganwy, Wales
Address: Deganwy Quay, Deganwy LL31 9DJ, Wales
Phone Number:
Location: United Kingdom > Wales > North Wales > Deganwy
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 hotels in Deganwy
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Quay Hotel & Spa 4*
Official Description (provided by the hotel):
Set on the idyllic Conwy Estuary, the Quay Hotel commands awe-inspiring views of the most magical scenery in North Wales. Offering 74 en-suite luxury bedrooms, which have been exquisitely designed, incorporating all the style and comfort you would expect from in this award-winning hotel. The newly refurbished Lounge Bar is the perfect location to enjoy and informal meal or savour a relaxing drink by the water’s edge. The Grill Bar Terrace affords a veranda for dining “alfresco”, offering an extended outside area, enhancing the magnificent outlook and spectacular panorama of the Conwy River and Estuary. The Grill Room Restaurant introduces you to a mouth-watering selection of award-winning culinary delights encompassing locally produced and sourced ingredients to present the true Welsh flavour of the region. There is an on-site Spa, indoor heated swimming pool, sauna, steam room and gym. There is also ample free car parking on site and free Wi-Fi in all areas. The Quay Hotel and Spa is only a short drive from the Victorian town of Llandudno, the Historic town of Conwy and within a 45 minute drive from the breath-taking Snowdonia national park. On the doorstep there are the award winning Golf Courses - A great location for exploring North Wales! Located only minutes from the A55 and only 2 minute drive from Llandudno Junction railway station with direct links from London, Chester, Manchester, Cardiff and more, it really is a hotel that is easily accessible from all areas. ... more   less 
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