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All 1 Deganwy hotels

The Quay Hotel & Spa

4.0 of 5 Hotel   |   Deganwy Quay, Deganwy LL31 9DJ, Wales
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Ranked #1 of 1 Hotels in Deganwy
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed yesterday
Alan E Knutsford
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1,277 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Knutsford
Contributor
14 reviews 14 reviews
12 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed yesterday NEW

We only spent one night at the hotel but the estuary view was magnificent and the room and bed were enormous. Excellent facilities all round, including the spa. Breakfast was of good quality but, why oh why was the breakfast buffet food only lukewarm and served on cold plates? Would have been an "excellent" rating but for this. This may... More

Was this review helpful? Yes 3
Cenarth, null, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

The best break I have had in 11 years. Meeting up with my two sisters and a fab place to stay. Nothing was too much trouble for anyone at the hotel be it in the reception, room service, the restaurant, security or the spa, thankyou all. Could not fault anything, the place, setting, room, staff, food, service or the spa.... More

Was this review helpful? Yes 3
Eloic M, General Manager at The Quay Hotel & Spa, responded to this review

Great review, I am so glad to read that you had a good time on your Spa break with your other 2 sisters. We look forward to welcoming you back next year. Best wishes Eloic More

Southport, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
5 of 5 stars Reviewed 1 week ago

This hotel is the very best i have ever stayed in lovely and peaceful lovely views overloocking harbour were sailors sail their yaughts as you sit on balcony relaxing breakfast was the best ever i had lovely lounge and also have a all wired desktop pc in lobby as sometimes wifi in hotels becomes a poor conection or limited cos... More

Was this review helpful? Yes
Eloic M, General Manager at The Quay Hotel & Spa, responded to this review

Reviews do not get much better than that, thank you very much!! We hope to welcome you back very soon. Best wishes Eloic More

Manchester, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Took my mother away for two day break in room 242, this room has super wet room and balcony looking over Conwy Castle. Plenty of room for wheelchair and staff very helpful. We had room service and ate on the balcony, she was thrilled at being able to enjoy lifes little luxuries. Food was beautiful not only tastewise but in... More

Was this review helpful? Yes
Eloic M, General Manager at The Quay Hotel & Spa, responded to this review

Dear Susan W, thank you very much for taking the time to review your recent stay at the Quay Hotel, I am pleased to read that you and your mum enjoyed your stay and even managed to have dinner on the balcony. Also it is very good to know that you found our disabled facilities excellent. Best wishes Eloic More

lincolnshire
Contributor
15 reviews 15 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 1 week ago

Just spent a fabulous spa break with my 2 sisters. The Quay was fantastic, we had a lovely ground floor room to accommodate the 3 of us together which was so peaceful with great views and patio area which we used often. It was so peaceful and the great weather enhanced our stay. Each member of staff from the hotel... More

Was this review helpful? Yes 1
Eloic M, General Manager at The Quay Hotel & Spa, responded to this review

Fantastic review, thank you very much!! we look forward to welcoming you back in the near future. Best wishes Eloic More

Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Just returned from an absolutely fabulous spa with my 2 sisters. The quay was outstanding, our room had fantastic views, all the staff were so friendly and the spa such a lovely tranquil place. We were very lucky as the weather this weekend has been fantastic and so we were able to thoroughly enjoy the beautiful setting. The breakfast and... More

Was this review helpful? Yes 1
Eloic M, General Manager at The Quay Hotel & Spa, responded to this review

Thank you very much for taking the time to write a lovely review, I am glad to read that you a nd your sisters enjoyed your "Spa get together" we hope to welcome you back in the near future. Best wishes Eloic More

Manchester, United Kingdom
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel is good, no question about it but with little details it could get to the 'excellent' mark. The good things about the hotel? Location, parking space and rooms are good. Staff at the reception was really friendly, they even provided a list of local restaurants! The details that are missing: breakfast, in my opinion the breakfast was just... More

Was this review helpful? Yes 1
Eloic M, General Manager at The Quay Hotel & Spa, responded to this review

Thank you very much for your feedback following your recent stay with us, I am glad to read that overall you have enjoyed your break. We are currently working on a "wifi" upgrade, with the increase in business and mobile devices it is true that our system struggle to cope at certain times of the day, this should be fully... More

Cardiff
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Absolutely fantastic hotel. Very personal. Superb staff. Fantastic facilities and rooms. Brilliant food. Incredible location for a wedding. Would recommend a thousand times over and will return very soon.

Was this review helpful? Yes 1
Eloic M, General Manager at The Quay Hotel & Spa, responded to this review

What a FANTASTIC review, thank you so much!! I am glad to read you enjoyed your very special day at the Quay Hotel. We look forward to welcoming you in the near future. Best wishes Eloic More

Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed here in March and I have to say it was amazing. We had to change hotels and stumbled across this hotel whilst looking round the area. We had a suite with an amazing view over the bay. The room was to a very high standard. We also ate breakfast and dinner in the hotel restaurant and would highly... More

Was this review helpful? Yes 3
Eloic M, General Manager at The Quay Hotel & Spa, responded to this review

Amazing review, thank you very much!! I would love to know the story behind the "chocolate lolly!) perhaps we will find out on your next visit!? Best wishes Eloic More

West Yorkshire
Senior Contributor
45 reviews 45 reviews
17 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Overall the set up of the hotel good. Location very nice. We requested a room with an actual balcony but got put in one with a juliet balcony but no matter the room was spacious and well appointed. However one major negative was that the mattress was either poor quality or very old. Oh dear the springs were digging in... More

Was this review helpful? Yes 2
Eloic M, General Manager at The Quay Hotel & Spa, responded to this review

Thank you very much for taking the time to review your recent stay, I understand that you spoke to Simon my Deputy and that he dealt with the issues you encountered during your stay. Once again please accept my apologies, I do hope to have the opportunity to welcome you back in the future. Best wishes Eloic More

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Additional Information about The Quay Hotel & Spa

Address: Deganwy Quay, Deganwy LL31 9DJ, Wales
Phone Number:
Location: United Kingdom > Wales > North Wales > Deganwy
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Quay Hotel & Spa 4*
Number of rooms: 74
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Also Known As:
The Quay Hotel And Spa
The Quay Hotel Deganwy
Quay Hotel Conwy
The Quay Hotel & Spa Deganwy, Wales

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