The Quay Hotel & Spa (Deganwy, Wales) - Hotel Reviews

Also Known As:: The Quay Hotel Deganwy; The Quay Hotel And Spa; Quay Hotel Conwy; The Quay Hotel; Quay Hotel; The Quay Hotel & Spa Deganwy, Wales

Address: Deganwy Quay, Deganwy LL31 9DJ, Wales

Region: United Kingdom > Wales > North Wales > Deganwy

Amenities:

Bar/Lounge Beach Fitness Center Free High-Speed Internet Free Parking Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access

Hotel Style:

Ranked #1 of 2 hotels in Deganwy

Price Range: $$$

Hotel Class:4 star (4*)

Official Description (provided by the hotel):: Set on the idyllic Conwy Estuary, the Quay Hotel commands awe-inspiring views of the most magical scenery in North Wales. Offering 74 en-suite luxury bedrooms, which have been exquisitely designed, incorporating all the style and comfort you would expect from in this award-winning hotel. The newly refurbished Lounge Bar is the perfect location to enjoy and informal meal or savour a relaxing drink by the water’s edge. The Grill Bar Terrace affords a veranda for dining “alfresco”, offering an extended outside area, enhancing the magnificent outlook and spectacular panorama of the Conwy River and Estuary. The Grill Room Restaurant introduces you to a mouth-watering selection of award-winning culinary delights encompassing locally produced and sourced ingredients to present the true Welsh flavour of the region. There is an on-site Spa, indoor heated swimming pool, sauna, steam room and gym. There is also ample free car parking on site and free Wi-Fi in all areas. The Quay Hotel and Spa is only a short drive from the Victorian town of Llandudno, the Historic town of Conwy and within a 45 minute drive from the breath-taking Snowdonia national park. On the doorstep there are the award winning Golf Courses - A great location for exploring North Wales! Located only minutes from the A55 and only 2 minute drive from Llandudno Junction railway station with direct links from London, Chester, Manchester, Cardiff and more, it really is a hotel that is easily accessible from all areas. ... more less

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823 reviews from our community

See which rooms travelers prefer - 257 traveler tips

PH&LH

Conwy, United Kingdom

Senior Contributor

39 reviews

29 hotel reviews

Reviews in 25 cities

80 helpful votes

“Lack of attention to detail.”

Reviewed June 13, 2013 NEW

. The Quay hotel is in a great location with views over the river Conwy out to sea and the Conwy Castle. My wife and I went to use the spa in this 5 star hotel. We have both been before and the service and attention by the staff had been top notch. This time however the place looked slovenly... More

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Dear Guest Thank you for your valued feedback following your recent stay with us at the Quay. I apologise that this visit was not as enjoyable as previous stays and would confirm I have spoken with the relevant managers regarding your constructive comments, in order to help improve and maintain the service and quality offered. There is no excuse for... More

ROY C C

Salford, United Kingdom

2 reviews

Reviews in 2 cities

“MAKES WALES INTERESTING”

Reviewed June 11, 2013

A top hotel in a brilliant location. Bay Room with a stunning view. Excellent food, with a very good choice of menu either via Restaurant or Bar area makes you want to return. The surroundings are high class, with a luxery spa to boot.

Dear Guest Thank you for your great feedback, delighted to know you enjoyed our stunning views, excellent food, Restaurant, Bar and Spa facilities. We look forward to welcoming you back on the next occasion. Best wishes Steve Ogden General Manager More

Sandra A

Cleveland

Reviewer

5 reviews

4 hotel reviews

Reviews in 4 cities

3 helpful votes

“location location location”

I visited the hotel with my friend Lisa on the 7th June for 3 days as we were celebrating Lisa's 60th Birthday. We had a great stay, our check in was quick and our room clean and spacious , we were staying in the penthouse suite and had all the finer things in life. The views were to die for... More

Was this review helpful? Yes 1

Dear Guest Thank you for your kind compliments following your birthday celebrations, for Lisa's 60th, at the Quay Hotel. So pleased to hear that you really enjoyed the penthouse accommodation, our stunning views, good food and great service from my team. Thank you for your recommendations and I look forward to welcoming you back on your return visit. Best wishes... More

GandAWirral

Wirral

33 reviews

6 hotel reviews

Reviews in 18 cities

15 helpful votes

“Fabulous location, food outstanding.”

Reviewed June 10, 2013

What a fabulous location. Service from all staff impeccable throughout our stay. Room spacious and well appointed. Food at dinner and breakfast absolutely outstanding. Great choice and all tasted amazing. We are already planning our return, a real recommendation as we don't often tend to stay at the same place twice. Well done to everyone at The Quay for making... More

Dear Guest Thank you for your generous comments following your recent stay with us at the Quay. Delighted to know you enjoyed impeccable service from my staff, outstanding food with amazing tastes and spacious, well appointed accommodation. Good to know you are planning to return and thank you for your recommendation. I look forward to welcoming you back for another... More

SteveWidnes

Widnes

1 helpful vote

“Wonderful friendly helpful staff. Great hotel”

Reviewed June 10, 2013 via mobile

We stayed for two nights. We were greeted by the most friendly lovely young lady who was excellent and made us feel very welcome from the start. She gave good advice and was very knowledgeable of the area. The room was first class and overlooked the marina. Unfortunately no sun on the balcony in the afternoon (you can't have everything).... More

Dear Guest Thank you for your kind compliments following your recent two night stay with us. Delighted to know you appreciated our warm welcome, fantastic views, wonderful food with assistance from my professional friendly staff. Thank you for your recommendation and I look forward to welcoming you back in the near future - perhaps we can also provide the sunshine... More

Angela C

Manchester, United Kingdom

1 review

“Lovely location but over- priced”

I stayed at the Quay Hotel and Spa for two days in May. The hotel is very nice and the location is excellent. The service in the restaurant was also very good but the breakfast was not very warm. The evening meal was excellent. The room was very nice but there were silverfish in the bathroom which I reported. I... More

Was this review helpful? Yes 3

Dear Guest Thank you for your valued feedback, following your stay with us last month. So pleased to note your kind appreciation of our stunning location and good service. I am sorry to read breakfast was not as hot as it should have been, please be assured I have spoken to the relevant Food & Beverage managers to help improve... More

shellsbells_100

Warwick, United Kingdom

Contributor

15 reviews

10 helpful votes

“a really great birthday surprise”

Reviewed June 9, 2013

Having just got back from a fantastic break at the The Quay, i have to put a rave review on trip advisor. we arrived at the hotel early - thinking we would have a coffee until it was time to check in when we were told our room was ready " Happy birthday & we have upgraded you to a... More

Dear Guest Thank you so much for your great feedback, following your "Birthday Surprise" stay with us. So good to know the surprise element was so very well received. Delighted you enjoyed your upgrade to a Penthouse with fantastic views and welcome birthday card and cakes. So pleased to note your kind appreciation of both dinner and breakfast and the... More

herob

32 reviews

28 hotel reviews

Reviews in 29 cities

87 helpful votes

“Very nice hotel - can definitely recommend!”

Reviewed June 8, 2013

We decided to have a night away at the last minute & only booked the night before. We booked direct for the best price. It is in a great location with beautiful views of Conwy & right on the waters edge. We sat on the terrace enjoying a few drinks in the late afternoon sunshine. Our room was lovely with... More

Dear Guest Thank you for your kind comments following your recent stay with us at the Quay. Delighted to hear that you enjoyed the large and modern accommodation,drinks on the terrace and a great breakfast. Sorry to hear of your disappointing experience of dining in Conwy - perhaps next time dine at the Quay, or the village of Deganwy offers... More

DrREvans

Top Contributor

129 reviews

16 hotel reviews

Reviews in 46 cities

14 helpful votes

“Nice spot, not so nice prices.”

Reviewed June 8, 2013 via mobile

This ugly modern hotel is situated in a lovely spot and when the weather is fine it's delightful enjoying afternoon tea outside while overlooking the Conwy Estuary & Conwy Castle itself. The food & drinks are of a very high standard but everything is expensive here, and service is average at best.

Dear Guest Thank you for your valued feedback following your recent visit. I am sorry to read that you found our building ugly, but do appreciate everyone has their personal taste in beauty. Good to know you enjoyed our stunning views and afternoon tea overlooking the Conwy Estuary and Castle. Your observations regarding our high standards is pleasing and I... More

Linda S

Brighton, United Kingdom

“5 star price 2 star facility, 6 nights 4 without shower”

Reviewed June 6, 2013

Extremely disappointed. Paid 5 star price, $249 dollars per night for average room but had to change room 3 times in effort to get a properly operating shower with hot water. 4 nights without proper shower was 'compensated' by a risible £30 refund for the whole period!. Miserable gastro-pub type bar where we had to take breakfast since our booking... More

Dear Guest Thank you for your valued feedback and I do apologise for the inconvenience caused by the lack of hot water. Regrettably, the hotel experienced a major fault with our building management system, resulting in temporary loss of hot water. I would confirm that the fault occurred on the Saturday of your stay, an emergency repair was undertaken so... More

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The Quay Hotel & Spa, Deganwy, Wales

The Quay Hotel & Spa

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