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All 1 Deganwy hotels

The Quay Hotel & Spa

4.0 of 5 Hotel   |   Deganwy Quay, Deganwy LL31 9DJ, Wales
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Ranked #1 of 1 hotels in Deganwy
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed yesterday
BigJimMearns Glasgow, United Kingdom
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1,241 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (418)
Date | Rating
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English first
Glasgow, United Kingdom
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed yesterday NEW

The hotel setting is stunning and the rooms are really well equipped but there are two things they can't do. Provide a decent supply of hot water and working wifi in the bedrooms. I struggled to get the shower to work and could only get a trickle of water. The wifi was supposed to work in the bedroom but didn't.

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Welshpool Powys
13 reviews 13 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I booked a two night stay in August and found the hotel offered a cheaper rate by phoning direct eventually booking a suite with estuary view with evening meal for one night. Deal included a welcome jug of sangria which they forgot - actually to be fair so did I but when I queried it the cost of some drinks... More

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Derby, United Kingdom
5 reviews 5 reviews
4 of 5 stars Reviewed 2 days ago NEW

The views from the executive room balcony over the bay to Conwy was fabulous. Rooms were large but the fridges did not appear to work. Staff were really friendly and helpful, especially our waiter for the evening meal, if it wasn't' for him the evening meal would have been a disaster. We chose to book the summer special which included... More

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Manchester, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We stayed here for my husbands birthday, the staff are lovely and friendly and very helpful, the room we stayed in overlooked the bay which was beautiful, the room was very spacious and a very comfortable bed.the food for evening meal and breakfast was gorgeous. We will defiantly stay again.

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5 reviews 5 reviews
5 of 5 stars Reviewed 3 days ago NEW

Came here for the first time last Friday, receptionist was helpful and guided us to the bar area. We chose a table outside and had a bottle of rose wine which was chilled and reasonable priced. We also had 2 starters which I cannot fault. The inky thing I suggest is they spray something on their walls to ensure there... More

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Shropshire, United Kingdom
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW via mobile

Hotels food was poor and the furniture in the lounge/restaurant wasn't clean. This hotel has a great location with views over the estuary and castle but to charge the prices it does it needs to raise the bar and maintain the expectations of its guests

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2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago NEW via mobile

I have found it really interesting to read the reviews of other visitors who echo my 'concerns'. The Quay has a wonderful location and stunning view. I have had many spa treatments and cannot rate the staff highly enough. But... My husband and I have stopped going to the pool area. It is always fairly busy with only two loungers... More

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Eloic M, General Manager at The Quay Hotel & Spa, responded to this review

Thank you very much for taking the time to review your recent stay with us., I was pleased to read that you enjoy our location and the staff. You are right are pool can get fairly busy at times as we are a busy hotel and also have a small number of members, our pool since last April has 3... More

Chorley, United Kingdom
Senior Contributor
49 reviews 49 reviews
15 hotel reviews
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed here for my husbands birthday in August for two nights in a penthouse room overlooking the estuary. Check in - lovely lady, explained where everything was, asked us about our journey and then showed us to our suite. Very fast and efficient. The room - not penthouse standard as with other hotels we have stayed in. The main problem... More

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Eloic M, General Manager at The Quay Hotel & Spa, responded to this review

Dear Nichola H, thank you very much for your review following your recent stay, I am sorry to read that you thought your penthouse was not up to standard. Unfortunately when the hotel was built it was decided that air con in North Wales was not necessary, perhaps it is something that will get done at a later stage. The... More

Chester, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Ignore the Lamont review ! Having spent many happy visits to the Quay over a period after having discovered it some years ago, we now use it as our North Wales hideaway. It is only a short drive from home, but when we want to really chill out and treat each other, this is where we go. The location provides... More

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Eloic M, General Manager at The Quay Hotel & Spa, responded to this review

Dear Ian H, thank you very much for your FANTASIC review!! I am glad you enjoyed your stay with us. The team and I look forward to welcoming you back in the near future Best wishes Eloic Montagnier More

Northwich, United Kingdom
19 reviews 19 reviews
4 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 1 week ago

Very posh hotel indeed! We went for a friends’ wedding and were blown away by how nice it was. The function rooms were great, the bar staff were friendly, the view on the balcony was great, the hotel rooms were lovely – I’d recommend this place to anyone.

Was this review helpful? Yes 1
Eloic M, General Manager at The Quay Hotel & Spa, responded to this review

Thank you very much for your review regarding your recent visit when attending a wedding. I am pleased to read the you were "blown away" We hope to have the opportunity to welcome you back for perhaps another special occasion? Regards Eloic Montagnier More

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Additional Information about The Quay Hotel & Spa

Address: Deganwy Quay, Deganwy LL31 9DJ, Wales
Phone Number:
Location: United Kingdom > Wales > North Wales > Deganwy
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Quay Hotel & Spa 4*
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Also Known As:
The Quay Hotel Deganwy
The Quay Hotel And Spa
Quay Hotel Conwy
The Quay Hotel & Spa Deganwy, Wales

377 photos of this hotel

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View from room (70)
Hotel & grounds (66)
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Business center/function rooms (1)
Dining (30)
Bathroom (20)
Pool/beach area (1)
Other (56)

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Pool/beach area (6)
Room/suite (8)
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View from room (2)
Business center/function rooms (3)
Other (20)


Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Set on the idyllic Conwy Estuary,the luxury 4* Quay Hotel commands awe-inspiring views of the most magical scenery in North Wales. Offering 74 en-suite luxury bedrooms,including waterfront Suites and Penthouses. All rooms have been exquisitely designed, and boast spacious bathrooms, incorporating all the style and comfort you would expect from this award-winning hotel. Our Waterfront Lounge Bar and Vista Terrace is the perfect location to enjoy an informal meal or alfresco dining by the water’s edge. The 2 AA Rosette Grill Room Restaurant introduces you to a mouth-watering selection of award-winning culinary delights encompassing locally produced and sourced ingredients to present the true Welsh flavour of the region. Advance bookings required.Relax in our on-site Spa offering a host of indulgent treatments using Aromatherapy Associates and REN Products. Advance Bookings required.Our Complimentary Leisure Facilities include a 15M indoor heated swimming pool, sauna, aromatheraphy steam room, hydrotherapy whirpool and life fitness gym. The Hotel offers ample free car parking on site and Complimentary Wi-Fi in all areas. The Quay Hotel and Spa is only a short drive from the Victorian town of Llandudno, the Historic town of Conwy and within a 45 minute drive from the breath-taking Snowdonia national park. On the doorstep there are the award winning Golf Courses - A great location for exploring North Wales! Located only minutes from the A55 and only 2 minute drive from Llandudno Junction railway station with direct links from London, Chester, Manchester, Cardiff. ... more   less 
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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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