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Holiday Inn London-Bexley

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Southwold Road, Bexley DA5 1ND, England
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Holiday Inn London-Bexley
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Holiday Inn London-Bexley
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270 reviews from our community

Traveler rating
    63
    103
    67
    26
    11
See reviews for
57
59
22
86
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
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    (270)
  • Mar-May only
    (75)
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Preston, United Kingdom
Senior Contributor
42 reviews 42 reviews
11 hotel reviews
27 helpful votes 27 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

Being a regular customer of IHG hotels this particular property was not very special. Firstly was given a room that was designed for universal access which had the most uncomfortable bed, so made for a poor nights sleep. Ironing board was just left dumped in room and bathroom was not the cleanest,but I am comparing it to vastly superior standard... More 

Was this review helpful? Yes
HOLIDAYINN2012, General Manager at Holiday Inn London-Bexley, responded to this review

Thank you for taking the time to place your review on Trip Advisor, and for your kind comments about our staff and our award winning Holiday Inn breakfast. I was very disappointed to learn that you didn’t sleep well as we do endeavour to ensure that all of our guests have a great nights sleep. I’m so sorry that this... More 

1 review
1 of 5 stars Reviewed 1 week ago NEW via mobile

Did not like the service at all one bit, it's not free WiFi they charge you crazy for it and charge for late check out which is normally free In other hotels, also extra charge to bring money to room, there was no toothpaste in my room they asked me to come down myself to get i. I wouldn't stay... More 

Was this review helpful? Yes
HOLIDAYINN2012, General Manager at Holiday Inn London-Bexley, responded to this review

Thank you for placing your review, and I would like to offer my sincere apologies for your disappointing guest experience. There can be no excuse for any of our valued and loyal guests not to receive a truly Great Experience when they visit us, and I’m sorry this wasn’t the case for you. Please feel free to contact me directly... More 

Travelers are raving about these Bexley hotels

Manchester, United Kingdom
Top Contributor
240 reviews 240 reviews
42 hotel reviews
96 helpful votes 96 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

This place is handy for the m'way and London via the train station. The rooms are good size, they fit my family in! Only one mars bar in the executive room though (some problems casued by this!!) the food in the evening has got better, the service is still poor, the waitress did not know what parsley was!?! Also we... More 

Was this review helpful? Yes
HOLIDAYINN2012, General Manager at Holiday Inn London-Bexley, responded to this review

Thank you for placing your review on Trip Advisor, and I’m so pleased you found us to be in a good location for your visit. I was however very concerned to learn of your disappointment with the service you received in our restaurant, and would offer my sincere apologies for this. I will also discuss with my Housekeeping Manager the... More 

Thetford, United Kingdom
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Had a very comfortable stay, the room was warm and clean but dated and in need of some refurbishment, there was plenty of hot water, and hot drinks. the public areas of the hotel were clean and comfortable. The buffet breakfast was very good lots of choice and hot items were all well cooked and restaurant was very pleasant with... More 

Was this review helpful? Yes 1
HolidayInnBexley, General Manager at Holiday Inn London-Bexley, responded to this review

What a great review, thank you so much for your very kind comments about our hotel, and we are all so pleased you enjoyed your stay with us. I'm absolutely delighted that you enjoyed our famous award winning breakfast, and that you found everywhere to be so clean and comfortable. We look forward to you visiting us again when you... More 

DUBLIN , IRELAND
Top Contributor
91 reviews 91 reviews
56 hotel reviews
103 helpful votes 103 helpful votes
3 of 5 stars Reviewed April 11, 2015

The hotel has a good location, not too far from London City Airport, good public transport links. It is a pleasant building, and I was happy to pay the additional cost of an executive room, which looked quite nice. I was less pleased to find that it was impossible to open several of the bottles of water which form part... More 

Was this review helpful? Yes 1
HOLIDAYINN2012, General Manager at Holiday Inn London-Bexley, responded to this review

Thank you for placing your review, and also for contacting our Guest Relations department. I'm pleased to hear that Guest Relations have managed to restore your confidence in Holiday Inns, and we look forward to welcoming you back to one of our hotels in the near future. More 

London
Contributor
17 reviews 17 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed April 9, 2015

Apart from the cock up with not have my reservation made, an attempt to charge me the 'wall rate' (£199 said the sign on the wall but I had paid £85 online), this was a very poor experience. Air conditioned room wasn't so very hot and opening the window resulted in listening to traffic on the A2 for most of... More 

Was this review helpful? Yes
HOLIDAYINN2012, General Manager at Holiday Inn London-Bexley, responded to this review

Thank you for taking the time to place your review, and as the General Manager of this hotel I would like to offer my sincere apologies for your disappointing Guest Experience of our hotel. Customer Service is always our key focus, therefore I should appreciate it if you would spare me a few moments of your time by telephoning me... More 

Cambridgeshire, England
Top Contributor
128 reviews 128 reviews
26 hotel reviews
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed April 8, 2015

Stayed here for 2 nights whilst working at Brands Hatch (which is only a twenty minute drive away). The service was efficient and friendly but the bar area was not effectively staffed with only one person serving on a Saturday evening when there was also a wedding being catered for. The restaurant was okay but service was rather slow on... More 

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HOLIDAYINN2012, General Manager at Holiday Inn London-Bexley, responded to this review

Thank you for placing your review, and I’m really pleased to hear that you experienced a friendly and efficient service from our hard working team during your stay. I am however very sorry for the slow service in our restaurant, and a lack of staff in our bar/lounge area - this is something I will investigate with my F&B Manager.... More 

Peterborough, United Kingdom
1 review
3 of 5 stars Reviewed April 7, 2015

I stayed here for 2 nights for a friends wedding. I shared with another friend so we asked for a twin room but we were given a double and told no twin rooms were available. The room was rather on the small side, there was not enough room to swing a cat. The bed was far too hard and very... More 

Was this review helpful? Yes
HOLIDAYINN2012, General Manager at Holiday Inn London-Bexley, responded to this review

Thank you for your kind comments about our hotel staff and I’m really pleased that you enjoyed our award winning Holiday Inn breakfast. Our guest comfort and satisfaction is very important to us, so I am very sorry to learn that you found the bed to be uncomfortable. Thank you once again for taking the time to place your review,... More 

Liverpool, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 16, 2015

I am staying at this hotel for the next two weeks having already been here for the past week. The hotel has been fantastic overall. Breakfast staff are very good, the breakfast is superb. The evening menu is quality, great service too from Millie. This hotel will certainly be one to recommend. A great stats so far Thanks Billy Brennan... More 

Was this review helpful? Yes
HOLIDAYINN2012, General Manager at Holiday Inn London-Bexley, responded to this review

What an amazing review, thank you so much. I am really pleased you are enjoying your stay with us and that Millie is looking after you so well – it’s a great morale booster for the team when they are mentioned by name in reviews, so thank you for this. I hope you enjoy the rest of your stay with... More 

London, United Kingdom
Senior Contributor
46 reviews 46 reviews
9 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed March 14, 2015

This is one of the better Holiday Inns that I have stayed at. We stayed here for one night as we were in the area for a big family party. The room was basic but clean and served the purpose for a one night stop over! I slept well and have to say breakfast was fantastic. You could order an... More 

Was this review helpful? Yes
HOLIDAYINN2012, General Manager at Holiday Inn London-Bexley, responded to this review

Thank you so much for taking the time to write such nice comments about our hotel, and I’m delighted that you had a good night’s sleep after the family party you attended. I’m so pleased that you enjoyed our famous award winning Holiday Inn breakfast and hope it provided a great start to your day before your journey home. Thank... More 

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