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Holiday Inn London-Bexley

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Southwold Road, Bexley DA5 1ND, England
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1 room 1 guest
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Holiday Inn London-Bexley
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298 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (65)
Date | Rating
  • English first
  • French first
  • German first
  • Spanish first
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English first
  • All months
    (298)
  • Mar-May only
    (81)
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    (99)
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    (52)
  • Dec-Feb only
    (66)
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1 review
5 of 5 stars Reviewed yesterday NEW

Me and my husband got married here on the 14th august 2015. It was incredible from start to finish the staff were so friendly and hardworking! It was value for money the good was so nice and it was just an amazing day. There were so many choices for us they listened to us throughout so they knew exactly what... More 

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Hitchin, United Kingdom
Level Contributor
10 reviews
5 hotel reviews
2 of 5 stars Reviewed 6 days ago NEW

A decent bed is all that was really required. Hotels in this bracket need only deliver a good sized, decent bed, friendly ish service and clean ish rooms. Staff were great, room (non smoking) smelt of cigarettes and mattress was rubbish; mattress reminded me of being in university digs. Truly rubbish. Well connected for A2 and onward travel.

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HOLIDAYINN2012, General Manager at Holiday Inn London-Bexley, responded to this review

Thank you for taking the time to write a review, and I am so pleased you found our staff to be warm and friendly. I am however disappointed and extremely sorry to learn of your disappointment with the comfort of the bed, and I have arranged for my Housekeeping Manager to investigate this further. Thank you again, and I hope... More 

Travelers are raving about these Bexley hotels

Manchester
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Convenient for travelling in to the centre of London. Easy access to motorway links too. Restaurant in the evening could have been a little bit quicker, sometimes only 2 tables occupied but took nearly 45 minutes to receive meal.

Was this review helpful? Yes
HolidayInnBexley, General Manager at Holiday Inn London-Bexley, responded to this review

Thank you for taking the time to place your review, and I’m so pleased that you found the hotel to be in an excellent location for access to the centre of London. Please accept my apologies for the slow service you encountered in our restaurant, and I will certainly discuss this with my Food & Beverage Manager. I hope you... More 

London, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

What can I say. Myself and my partner had our wedding reception at the holiday inn bexley 7/8/15 . It was 5 star from start to finish. Myself my sister and mum stayed at the inn the night before and we were allowed to let our bridesmaids hair dresser etc into the hotel to get ready. Becky our wedding co-ordinater... More 

Was this review helpful? Yes 3
HolidayInnBexley, General Manager at Holiday Inn London-Bexley, responded to this review

Thank you so much for taking the time to write about your time at The Holiday Inn London Bexley. I am so pleased that the team from start to finish looked after you and the wedding was a great success. Each and every person in the team have had the opportunity to read your review and are really happy that... More 

Tonbridge, United Kingdom
Level Contributor
153 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Came for use of the academy conference area. Staff were friendly though academy was not always manned. Had projector issues but staff resolved them quickly. Tea, coffee and water were available though not taken away or always kept topped up despite several hours away from the room in the afternoon. Very good lunch served though food was not labelled veggie/vegan... More 

Was this review helpful? Yes
HolidayInnBexley, General Manager at Holiday Inn London-Bexley, responded to this review

Thank you for placing your review, and I would offer my sincere apologies for your disappointing visit to our hotel. I appreciate your kind comments about the staff, but clearly there were issues on the day which were not up to our usual high standards. If you would like to discuss the matter further, please feel free to contact me.... More 

bedfordshire,UK
Level Contributor
118 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I hate giving establishments a low rating when so many decent folk are involved in their daily running, but this really is one of the poorest old hotels I've ever stayed in. The exception is the staff, who all try hard and are very pleasant & helpful. It's clear that Holiday Inns train their junior staff well, just a pity... More 

Was this review helpful? Yes 1
HolidayInnBexley, General Manager at Holiday Inn London-Bexley, responded to this review

Many thanks for taking the time to place your review, and for your very kind comments about the staff. I really am very sorry for your disappointing visit to our hotel. Customer Service is always our key focus, so I would appreciate the opportunity of speaking with you so we may discuss your comments in more detail. I hope you... More 

Kent, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We had our wedding at the hotel 24/7/15. What a perfect day the team was brilliant the whole day went very smoothly, the staff are friendly and make you at ease. Every single guests told us that they enjoyed the meal and for us it was a perfect day would recommend the venue. The night staff were nice and friendly... More 

Was this review helpful? Yes 2
HolidayInnBexley, General Manager at Holiday Inn London-Bexley, responded to this review

What a wonderful review, thank you so much for all your kind comments and we are all really pleased that your very special day was so perfect, and enjoyed by you all. It’s a great morale booster for the team when we receive reviews like this, so again I would like to thank you for your kindness. May I take... More 

london
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed July 31, 2015

Good Stay, Stayed with the Mrs last this past weekend. Excellent Bed and Pillows. Excellent Staff and Good Breakfast. Cons Stained glass in dining area needs wiping down. Some of the rail handles in the bathroom were slightly rusty. Struggled a bit with the shower. Otherwise a very good one nights stay.

Was this review helpful? Yes 1
HolidayInnBexley, General Manager at Holiday Inn London-Bexley, responded to this review

Thank you so much for placing your review on Trip Advisor, and also for your kind comments about the staff. I’m so pleased that enjoyed our choice of soft or firm pillows and also our famous Holiday Inn breakfast, but would apologise for the bathroom and cleanliness issues. I do hope you will consider returning to us when next visiting... More 

Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed July 29, 2015

Stayed here for 1 night on business. The hotel itself was nice enough when once you got inside, its not a looker from the outside so dont let that put you off. My room was spacious and had everything i needed. The bathroom could maybe use a little updating but everything was clean. Dinner in the restuarant was ok. Cant... More 

Was this review helpful? Yes
HolidayInnBexley, General Manager at Holiday Inn London-Bexley, responded to this review

Thank you so much for taking the time to place your review, and we are all so pleased that you enjoyed your stay with us. It’s not very often in this day and age that people actually take the time to write nice things, so I know all my staff will be thrilled to read your comments. I would however... More 

Wolverhampton, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 26, 2015

Had a lovely 1 night stay in an Exec room however the shower was a great disappointment kept going cold and there was hardly any pressure the water just trickled out. But generally stay was nice bed comfortable breakfast standard staff very polite

Was this review helpful? Yes 1
HolidayInnBexley, General Manager at Holiday Inn London-Bexley, responded to this review

Thank you for taking the time to write such a nice review of our hotel, and I’m so pleased that you found your room to be clean and comfortable. I am sorry however to note that the shower wasn’t working to it’s full potential, so I have arranged for our Maintenance Manager to investigate that. Thank you once again and... More 

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