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Norton Park - A QHotel

Sutton Scotney | Hampshire, Sutton Scotney SO21 3ND, England
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1 room 1 guest
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Norton Park - A QHotel
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Norton Park - A QHotel
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1,457 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (337)
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London, United Kingdom
Level Contributor
63 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

We booked through aTravelzoo offer,the rooms were ok/good, bed a bit hard. As for the pool area and steam room( I had to go and tell the staff that the steam room stank!!!!!!! of URINE yuk!!!!),the floor on entering was filthy,loose tile near the steam room,and the water looked murky,I was really dissapointed as I was looking forward to a... More 

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East Anglia
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW

I stayed with my family for one night. The hotel facilities - room, pool, bar and restaurant are all ok. The staff are friendly and helpful. It is a lovely quite location and we all got a good nights sleep. Breakfast was good and staff were helpful and attentive. I would say we stayed mid-week and the hotel is clear... More 

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London, United Kingdom
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

set in beautiful grounds, check in was quick and hassle free. Well appointed rooms, friendly bar and dinning staff..Dinner menu was very good and breakfast choices superb. One complaint the cleaner and the cleaning manager both opened the room door before knocking !

Was this review helpful? Yes
Tom186284, General Manager at Norton Park - A QHotel, responded to this review

Thank you for your review and I am so pleased that you enjoyed your stay, particularly your well appointed bedroom, dining choices and service from our team. I apologise that the housekeeping department disturbed you and will be looking into this further. We hope to welcome you back very soon. More 

Portsmouth, United Kingdom
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Went to Norton Park for a short break with a travelzoo deal.Two nights bed and breakfast,three course evening meal,cream tea and a bottle of red wine on arrival all for £218.00.what amazing value!!! All the staff at the hotel were so courteous and couldn't do enough for you. The three course evening meal was excellent and couldn't be faulted. The... More 

Was this review helpful? Yes
Tom186284, General Manager at Norton Park - A QHotel, responded to this review

Thank you so much for your review and I am thrilled that you have decided to join our Breakaway Club following your stay with us. Members receive exclusive discounted offers throughout the year as well as a host of complimentary extras for use in all QHotels. I am so pleased that you found your break to be good value for... More 

Hailsham, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Ok, first off this is a sensible review from a normal people who have never visited before and just wanted a couple of nights away. I don't usually write reviews but felt some of the negative reviews on here are exaggerated and unjust. We came from Sussex and our satnav found the hotel! Nice approach to the hotel, nice welcome... More 

Was this review helpful? Yes 3
Tom186284, General Manager at Norton Park - A QHotel, responded to this review

Thank you so much for your review which was a pleasure to read! I am thrilled that you were looked after so well by our wonderful team throughout your stay. We are aware of the issues around the pool and are addressing them. Whilst we cannot move the leisure facilities due to development constraints, we do plan to extend the... More 

Essex
Level Contributor
46 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

My partner & I stayed for the weekend, on arrival we thought what a lovely hotel, staff were welcoming, we got lost going to a room as its like a maze, not laid out very well & explained. On arrival at our room we thought this is nice shame we overlooked the car park, however on closer inspection there were... More 

Was this review helpful? Yes
Tom186284, General Manager at Norton Park - A QHotel, responded to this review

I am sincerely sorry for the issues you experienced throughout your stay with us. There was clearly a shortfall on our part concerning the pre-arrival check of the room which should have picked up these issues. Whilst we appreciate that many guests would like to enjoy the pool as an adults-only environment, we do welcome families to the hotel, so... More 

Ipswich, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

We stayed 3 nights here, visiting my son in the area, hotel staff very friendly, clean rooms, food was great in the restaurant, visited the spa, had a treatment which was very relaxing. this hotel is also a great spot for visiting the local area, of Winchester, Salisbury. this will be our hotel of choice when we visit again.

Was this review helpful? Yes
Tom186284, General Manager at Norton Park - A QHotel, responded to this review

Thank you for taking the time to review your stay with us, I am thrilled that you enjoyed your spa treatment as well as the food and service from our wonderful team. We are perfectly located to explore the area and we look forward to your next visit to Norton Park. More 

Surrey
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 1 week ago

Every member of staff we encountered were friendly, professional and nothing was too much trouble. The rooms were very comfortable and the bathroom with complimentary toiletries were perfectly adequate. The manager of the restaurant, Sebastian, was extremely helpful and went to the trouble of arranging a picnic for us, in lieu of a cream tea. Pool looked lovely and clean... More 

Was this review helpful? Yes 2
Tom186284, General Manager at Norton Park - A QHotel, responded to this review

Thank you for taking the time to review your stay at Norton Park Hotel. I am thrilled that you had such an enjoyable break and that our friendly team - in particular Sebastian - looked after you so well. We hope to welcome you back very soon. More 

Carlisle, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 1 week ago

The problems we experienced at this Q hotel were so severe I wrote to the Managing Director of the Group. That was over 3 weeks ago and he has NOT replied. 5 members of my family booked 3 rooms for 2 nights. Twice we were locked out of our rooms, the key cards had to be reissued by reception. On... More 

Was this review helpful? Yes 3
Tom186284, General Manager at Norton Park - A QHotel, responded to this review

Upon receiving your letter following your stay I responded immediately with an apology, a detailed explanation and offer of compensation. I have been in contact with our head office and I can confirm that our MD wrote to you last week. I apologise again for the shortfalls in service you experienced during your stay that were not up to our... More 

Bexhill-on-Sea, United Kingdom
Level Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 1 week ago

we stayed for long weekend to celebrate our wedding anniversary, Bit of disappointment after driving up the wonderful long driveway not to see the manor house just the reception area. The check in was good and the young lady really helpful as the restaurant was full until after 9 but she got us in early to enable us to have... More 

Was this review helpful? Yes
Tom186284, General Manager at Norton Park - A QHotel, responded to this review

Thank you for your review and I hope that you had a lovely wedding anniversary! Our beautiful Manor House is tucked away by our lake and is home to 13 special bedrooms. The remainder of our rooms are in the more contemporary buildings added at a later date. I am so pleased that you were able to enjoy a meal... More 

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Hotel & grounds (34)
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Hotel & grounds (12)
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