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Leverhulme Hotel & Spa

Certificate of Excellence
Port Sunlight Village, Port Sunlight, England
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Leverhulme Hotel & Spa
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229 Reviews from our TripAdvisor Community

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1 review
4 of 5 stars Reviewed 6 days ago NEW via mobile

When arriving at Leverhulme with my grandparents all late 80s and my son of 11 months my grandma realised she had forgotten her voucher, despite the fact I had rang the previous week with the voucher codes the receptionist insisted we could not dine without it, she was rude abrupt and spoke over me when I suggested ways around this... More 

Helpful?
Thank natalie s
1 review
5 of 5 stars Reviewed 2 weeks ago

We received a warm welcome upon arrival and were taken to our table by our server, Jack. He talked us through our tea choice and assured us that we could get as many re-fills as we needed. Then the sandwich and cake platter arrived; it all tasted as good as it looked. It was also accompanied by freshly toasted Bara... More 

Helpful?
Thank Karen J
Contessa_Manager, Public Relations Manager at Leverhulme Hotel & Spa, responded to this review

Dear Karen J, Jack has been thrilled to see your feedback regarding service and we are glad to hear how much you enjoyed your afternoon tea experience with us. It was a pleasure to have you all here and we hope to welcome you back again in the near future. Kind regards, Helen Lawless Public Relations Manager More 

Wirral, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Our Christmas was terrible, the Veg was burnt that bad you couldn't tell what it was & rock hard roasties. We had a meal a few months ago & we were the only ones in the restaurant meal was ok then, but we got Brandy's after meal & the lady served them up in tumblers with ice, we couldn't believe,... More 

Helpful?
4 Thank Janet B
Contessa_Manager, Public Relations Manager at Leverhulme Hotel & Spa, responded to this review

Dear Janet B, Our Restaurant Manager Sherry, who we know you have spoken to before on a number of occasions, would like to give you a call personally to talk through your experience. Kindest regards, Helen Lawless Public Relations Manager More 

2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed 4 weeks ago via mobile

My family and I visited the Leverhulme hotel for a Christmas meal and it was an absolute disaster. The veg was burnt to a crisp to the point that you couldn't tell what certain veg was as it was black, the potatoes were so hard and some couldn't be cut, we waited 25 minutes for our drinks to arrive, the... More 

Helpful?
8 Thank Tori-lindon
Contessa_Manager, Public Relations Manager at Leverhulme Hotel & Spa, responded to this review

Dear Tori-Lindon In response to your Tripadvisor and letter to the owners of the business, we can comment as follows: - Upon checking the CCTV cameras, we can confirm that your table waited 11 minutes for your drinks to be served to the table. We completely agree with you that this is unacceptable and, as discussed on the day, we... More 

England
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed December 29, 2015 via mobile

This year My Husband and I decided to take our parents out for Christmas dinner for the first time. The hotel itself is stunning and all the staff were welcoming and professional. Our Christmas lunch was a feast of festive delights, compliments to the chef and his team for the quality and attention to detail of the food. Overall an... More 

Helpful?
Thank fellowbride
Contessa_Manager, Public Relations Manager at Leverhulme Hotel & Spa, responded to this review

Dear fellowbride, We are delighted that you enjoyed our Christmas Day Lunch and chose to spend Christmas with us at Leverhulme! All your lovely comments have been passed on to our Chef and the rest of the team who have been delighted to hear how you all enjoyed the day. We look forward to welcoming you again in the New... More 

Liverpool, United Kingdom
Level Contributor
66 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed December 28, 2015

My family decided to book in the Leverhulme restaurant for Christmas lunch instead of cooking at home. THis was nice and a relaxing experience as I had nothing o prepare fro this years meal. Staff were very welcoming on our arrival and we were shown our table. Teh menu was well explained by the senior waitress and we had plenty... More 

Helpful?
Thank nigel C
Contessa_Manager, Public Relations Manager at Leverhulme Hotel & Spa, responded to this review

Dear Nigel C, Thank you for taking the time to share you experience at Leverhulme with us. We are delighted that you enjoyed our Christmas Day Lunch. As you can expect, we were catering for a large number of tables that day so we apologise for the wait for your coffees but we are delighted that you enjoyed the whole... More 

Level Contributor
26 reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 stars Reviewed December 28, 2015

christmas lunch food was first rate shame about the service 15 minute wait to order drinks then three courses in five minutes main course the meat was carved at the table in some cases and at other tables just served on a platter.some staff appeared to be wearing jeans and sneakers five star for the food three star for the... More 

Helpful?
Thank nortonjohn39
Contessa_Manager, Public Relations Manager at Leverhulme Hotel & Spa, responded to this review

Dear Nortonjohn39, Thank you for taking the time to share you experience at Leverhulme with us. We are delighted that you enjoyed our Christmas Day Lunch. As you can expect, we were catering for a large number of tables that day so we apologise for the wait for your drinks but we are delighted that you gave us five star... More 

Truro, United Kingdom
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 24, 2015

Service exceptional, food exceptional, evening out exceptional!!!! Best birthday meal ever. Only four of us in the restaurant, we were treated like royalty, even had a little tour round the hotel. Stunning place.

Helpful?
Thank Janis1950
Hong Kong, China
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed December 20, 2015

The hotel and environment is charming and individual, a boutique hotel experience. Staff are friendly and keen to please. Sadly the food and atmosphere plummets and doesn't match the expectation of the lovely interior's standards. My companion and I had risotto and pasta which looked identical when served, a mush of over-lemoned pap that was hard to finish. The restaurant... More 

Helpful?
4 Thank Lantana508
Liverpool, United Kingdom
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed December 10, 2015 via mobile

We visited this out of the blue. It's not well sign posted and we only wanted lunch . What a surprise. The food and service is first class. No complaints. My coeliac status was dealt with fuss free. We enquirer about dog friendliness and the hotel sets aside special rooms. We will be back with lots of friends. The best... More 

Helpful?
1 Thank Susan L
Contessa_Manager, Public Relations Manager at Leverhulme Hotel & Spa, responded to this review

Dear SusanL, Thank you for taking the time to share you experience at Leverhulme with us. So glad you had a lovely time and enjoyed our Riviera Restaurant. We look forward to hopefully welcoming you back in the new year. Have a Merry Christmas. Kind regards, Helen Public Relations Manager More 

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