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The Olde Bell

High Street | Hurley on Thames, Hurley, Maidenhead SL6 5LX, England
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The Olde Bell
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Ranked #4 of 5 Hurley B&B and Inns
A recent review
3 of 5 stars reviewed 5 days ago
danboy230880 Cambridgeshire
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538 reviews from our community

Traveler rating
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    107
    64
    49
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291
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Cambridgeshire
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed 5 days ago NEW via mobile

We stayed for a 2 night break and got a special price including dinner. The deal actually represented really good value for money. The room was fantastic. No complaints. The restaurant was ok. Nothing special. Breakfast was completely different on both mornings which I found quite strange. The first morning it was really good with a wide choice available and... More 

Was this review helpful? Yes
Paul T, Manager at The Olde Bell, responded to this review

Dear Danboy230880 Thank you for your recent review and I do appreciate your honest feedback. I will be working with the team to continue to work on our service delivery and I hope that you visit us again in the future and be able to experience the positive changes. Regards Paul More 

London, United Kingdom
Senior Contributor
37 reviews 37 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 5 days ago NEW credit card Amex Card Member Review

Hurley is a lovely village, with a short walk down to the riverside, a picturesque church etc. The Olde Bell fits right in, it's full of character and period features, and obviously ancient. It's not just a pub, they have a barn and car park over the road and accommodation is spread across several nearby buildings. We stayed in the... More 

Was this review helpful? Yes
Paul T, Manager at The Olde Bell, responded to this review

Dear Richjtd Thank you for your recent review. I am sorry to hear that we have not fully met your expectations but I really do appreciate your honest feedback. I will be working with the team to carry out the appropriate training and improvements required. I do hope you visit us again soon and experience the positive changes we will... More 

UK
Top Contributor
56 reviews 56 reviews
17 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 5 days ago NEW credit card Amex Card Member Review

Had the pleasure of staying for 2 nights while I ran a workshop so got the full experience of working, relaxing and dining and was more than satisfied. It is very old and has a solid feel to the place - low doors, dark stairs etc and you really get a sense of the history of the place. The room... More 

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Paul T, Manager at The Olde Bell, responded to this review

Dear Chipmeister Thank you for taking the time to review your recent stay with us. I was really pleased to hear that you had a successful workshop and also that you found Lara a great assistance to you in organising your event. I will personally pass on my thanks to her which I know she will appreciate. I do hope... More 

Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

The Olde Bell is, from a trip a couple of years ago, a real favourite of ours and somewhere we were seriously considering for our wedding. But our recent trip has really disappointed. The setting is great and the interiors are well done but the service is just disappointing. It is not that the staff are not friendly - everyone... More 

Was this review helpful? Yes 4
Paul T, Manager at The Olde Bell, responded to this review

Dear Bartsful Thank you for taking the time to review your recent stay with us. We are in the process of building a new team here at the Olde Bell and I am sorry if you feel we are not fully meeting your expectations. I am taking all feedback on board and implementing corrective action so we can improve our... More 

London, United Kingdom
Contributor
17 reviews 17 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

Decent breakfast, lovely grounds and a small, plain, room. However, for the money I paid I would expect something a little more thoughtful. Lots of other reviews have mentioned, no biscuits, cheap toilet paper, charging for a newspaper without vocal warning when offering one at check in, all those little touches that do make a collective difference. I wouldn't return... More 

Was this review helpful? Yes 3
Paul T, Manager at The Olde Bell, responded to this review

Dear 89KTP Thank you for your recent review and I am sorry to hear that you felt we did not live up to your expectations. I will be reviewing your feedback with the team and we will ensure that we implement corrective action as appropriate. I am pleased to say that we will be putting biscuits into the rooms moving... More 

Reading, United Kingdom
2 reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

Rooms not serviced, dirty, no customer service throughout stay, things broken. However what is interesting all staff are foreign ... And extremely new to the UK...they have had no training, speak very little English. Questions wonder if there employing staff abroad for cheap wages....

Was this review helpful? Yes 5
Paul T, Manager at The Olde Bell, responded to this review

Dear Abiholland1 I must say I am really disappointed to read this review. I am aware that unfortunately your room was not serviced until just before 3pm due to a very busy checkout day but it was always going to be cleaned just that day it was one of the last rooms to be serviced. I am also aware that... More 

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

My partner and I chose The Old Bell as a place for dinner, bed and breakfast for our anniversary. It's a beautiful old coach house in a lovely quiet location, the rooms are well designed (we stayed in the main building) although basic tea and coffee facilities - Nescafé etc akin to a travelodge with no biscuits - were a... More 

Was this review helpful? Yes 1
Paul T, Manager at The Olde Bell, responded to this review

Dear Guest Thank you for your recent review. I do appreciate your honest feedback and I am sorry to hear that you found the food a disappointment. We are currently relooking at our menu offerings and I trust that you will have a better experience the next time you come and visit us. Kind Regards Paul More 

Bristol, United Kingdom
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

The hotel is in a beautiful location and the room was clean with a lovely monsoon shower. I think for the price that we paid, the tea and coffee making facilities were a bit basic. Cafetieres in the room would be great and some nice biscuits. We got tea at the bar when we arrived and would have ordered cake... More 

Was this review helpful? Yes 1
Paul T, Manager at The Olde Bell, responded to this review

Dear Charis M Thank you for taking the time to review your recent stay with us. I do apologise that you felt disappointed with some aspects of your stay and appreciate your honest feedback. I can assure you we will as a team be reviewing and implementing corrective action as appropriate. I do hope we can welcome you back to... More 

Tewkesbury, United Kingdom
Senior Contributor
24 reviews 24 reviews
14 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Nice old pub in a quaint village with annexed rooms over the road. Our room was very clean but for the money they charge I would have thought a small pack of biscuits would be with the tea & coffee, most unbranded hotels seem to do that now. No plug in the bath made us laugh as it reminded us... More 

Was this review helpful? Yes
Paul T, Manager at The Olde Bell, responded to this review

Dear Georgio886 Thank you for your recent review. I was pleased to hear that you found the room clean and enjoyed your breakfast. I do appreciate you spending the time to give your feedback as that assists us in knowing where we can improve and also what we do well. I do hope you visit us again soon Regards Paul More 

1 review
5 of 5 stars Reviewed 5 weeks ago

A incredible intimate hotel, amazing rooms, wonderful food and fantastic staff. I love this place, it's like a fairly tale, surreal, beautiful and warm atmosphere. The staff were all very professional, efficient and very friendly. Paul (the manager) enthusiasms and attention to detail is experienced across the building and through his staff. Visiting The Old Bell is a beautiful, luxurious... More 

Was this review helpful? Yes
Paul T, Manager at The Olde Bell, responded to this review

Dear Kevin H Thank you for posting such a wonderful review. I know the team will really appreciate this as we have been working very hard on improving our service delivery in order for our customers to have a great experience with us. I do hope to welcome you back to the Olde Bell again very soon Kind Regards Paul More 

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