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JW Marriott Guanacaste Resort & Spa Costa Rica

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Hacienda Pinilla, Playa Avellanas, Tamarindo, Costa Rica
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Best prices for: 1 room 1 guest
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JW Marriott Guanacaste Resort & Spa Costa Rica
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JW Marriott Guanacaste Resort & Spa Costa Rica
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JW Marriott Guanacaste Resort & Spa Costa Rica
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1,581 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for JW Marriott Guanacaste Resort & Spa Costa Rica
See the most recent reviews
Boston, Massachusetts
Reviewer
4 reviews 4 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed August 29, 2012

My husband and I spent three nights at the JW, and overall we had a great experience. The property itself is top notch- gorgeous settting, beautiful rooms, and great service. The staff went above and beyond to make sure our stay was wonderful - from the welcome when we first arrived (there were swans with rose petals on our bed... More 

Was this review helpful? Yes 5
GM_JWGuanacaste, Manager at JW Marriott Guanacaste Resort & Spa Costa Rica, responded to this review

Dear Guest, Thank you very much for your wonderful comments about us and thank you for your feedback too. Unfortunately all of us share your opinion about the roads but this is something out of our hands. The good thing is that the government approves this road to be pave and it suppose to happened along this year or starting... More 

Dallas
Reviewer
4 reviews 4 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed August 28, 2012

My fiancé and I just got back and had a wonderful time! The resort itself is beautiful and well kept - our room was amazing. However, the property is poorly lit at night, which is surprising since the pool is open 24/7. It'd be nice if they kept the pool fully lit or up light the palm trees. When you... More 

Was this review helpful? Yes
GM_JWGuanacaste, Manager at JW Marriott Guanacaste Resort & Spa Costa Rica, responded to this review

Dear Guest, Thank you for your positive review and also appreciate your feedback. Thanks to your comments we can improve our services. We will check how can we add more lights around the pool and we do are checking our cost in all our restaurants. But I would like to add to this last comment that our food prices are... More 

Brooklyn
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed August 27, 2012

This hotel didn't live up to my other JW Marriott experience in Scottsdale, and it's not a reflection on the people. First off, the pool, while open 24 hours (good) is only 3 feet deep, probably for liability reasons. Also, it was not as clean as it could be. Several nice vista points- and my upgraded pool view room was... More 

Was this review helpful? Yes 2
New York, New York, United States
Top Contributor
80 reviews 80 reviews
18 hotel reviews
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed August 27, 2012

We went to the JW Marriott on a family vacation to Costa Rica. It's located on the beach. The resort seems very new, beautiful, large rooms- we had a junior suite that was huge and hosted a family of 5... Bathrooms are out of this world! It's also very well maintained. Food and service are also great! If you're looking... More 

Was this review helpful? Yes
GM_JWGuanacaste, Manager at JW Marriott Guanacaste Resort & Spa Costa Rica, responded to this review

Dear Guest, We are so glad to hear that you have a wonderful time with your family. That is the most important for us. We truly hope to be your host again in a near future. Thank you for share your happiness with all of us. Kind regards, Grace Calvo Executive Assistant to the General Manager More 

Paris, France
Senior Contributor
38 reviews 38 reviews
16 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed August 27, 2012

Nothing more to say than Excellent hotel ! too bad not all the restaurants were open at the same day. The hotel is located far away from Tamarindo so prepare your wallet for expensive meals days and night.

Was this review helpful? Yes 1
GM_JWGuanacaste, Manager at JW Marriott Guanacaste Resort & Spa Costa Rica, responded to this review

Dear Guest; Thank you very much for your Excellent review about your recently stay at our Hotel. We are pleased to know that you had a great time. We are 20 minutes away from Tamarindo and we do have shuttles to go town for $7 per person per way and is a good choice when you are coming for a... More 

florida
Contributor
14 reviews 14 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed August 25, 2012

The hotel itself is very nice, the rooms and amenities are definitely 5 star. As mentioned elsewhere, the options for dining are limited. For breakfast for instance, there's no cafe/pastry shop like at other Marriott properties in Costa Rica, so you're obligated to buy the $25 buffet or room service, equally inflated. Lunch and dinner are a little more varied,... More 

Was this review helpful? Yes 1
GM_JWGuanacaste, Manager at JW Marriott Guanacaste Resort & Spa Costa Rica, responded to this review

Dear Guest; Thank you for your positive and valuable comments. All of them it would help us to improve. We do are taking actions to improve our menus in all our restaurants and we hope to have it approve and ready for the next season. For been located inside the Hacienda Pinilla all our guests have the benefit to use... More 

Dallas, Texas
Contributor
12 reviews 12 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed August 23, 2012

We stayed at this resort 3 years ago, shortly after they opened. While we guests there, the resort hosted presidents and dignitaries from a number of other islands and countries for several days. In spite of the armed guards at every turn, the helicopters coming and going and the military ship posted right off shore the service and attention to... More 

Was this review helpful? Yes 1
Denver, Colorado
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 22, 2012

First of all getting to this resort is a scary experience, the roads are the worst that I have ever been on and by the time you get there, you are ready for luxury. The hotel itself is stunning and the rooms are some of the nicest I have ever stayed in. Our problems started the next day, we didn't... More 

Was this review helpful? Yes 1
GM_JWGuanacaste, Manager at JW Marriott Guanacaste Resort & Spa Costa Rica, responded to this review

Dear Guest, Thank you for your feedback since is the better way we can improve our services. Please accept my apologies on behalf of all our staff for the inconveniences experienced. For now I can tell you that all our rooms have hot water and working very hard and improve customer service. Please feel free to contact me for your... More 

Des Moines, Iowa, USA
Contributor
20 reviews 20 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed August 22, 2012

We loved the room. Spacious and elegant. We could see the ocean from our patio. Being right on the ocean was fabulous. Of course it is many miles from town and experiencing anything other than the resort. Pool was awesome. Glad we stayed. Please be aware problem resolution was poor. 1st day hot water issue - maintenance slow to arrive... More 

Was this review helpful? Yes 1
GM_JWGuanacaste, Manager at JW Marriott Guanacaste Resort & Spa Costa Rica, responded to this review

Dear Guest, Thanks to you too for your comments. Like I said to Mje0829; we really sorry about the inconveniences suffered during your stay with us. Please again accept my apologies and we truly hope to have you again at out Hotel. Kind Regards, Grace Calvo Executive Assistant to the General Manager More 

Port Jervis, New York
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed August 21, 2012

I thoroughly enjoyed myself !! The hotel was beautiful !! The rooms were immaculate and the service was impeccably !!This was my first trip to DR and it wont be my last..I travelled with freinds and we had a ball..We went on an all day excursion that consist of zip lining..horse back riding..hot springs..and lunch..FABULOUS !!!!!! I felt like a... More 

Was this review helpful? Yes 1
GM_JWGuanacaste, Manager at JW Marriott Guanacaste Resort & Spa Costa Rica, responded to this review

Dear Guest, Thank you for your comments. The Mega Combo is so much fun. I am sure you had a fabulous time and I am glad. We will be waiting for your next visit. Regards; Grace Calvo Executive Assistant to the General Manager More 

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