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JW Marriott Guanacaste Resort & Spa Costa Rica

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Hacienda Pinilla, Playa Avellanas, Tamarindo, Costa Rica
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JW Marriott Guanacaste Resort & Spa Costa Rica
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JW Marriott Guanacaste Resort & Spa Costa Rica
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1,566 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for JW Marriott Guanacaste Resort & Spa Costa Rica
See the most recent reviews
El Dorado Hills, California
Contributor
18 reviews 18 reviews
9 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed January 23, 2013

We stayed 6 nights in an ocean view room that was really on the border of being an ocean view! Not worth the money! Secondly, we tried to upgrade to a suite which was 1300sq.ft. and they said they could not accommodate 2adults and 2 children in that suite, but they could accommodate us in a 500sq.ft. room. Don't understand... More 

Was this review helpful? Yes 2
GM_JWGuanacaste, General Manager at JW Marriott Guanacaste Resort & Spa Costa Rica, responded to this review

Dear Guest, Thank you for sharing your comments with all of us. I would like to explain what our receptionist wants to say about the Junior Suite Accommodations. Even when our Junior Suites are bigger then our Deluxe Ocean View rooms we recommend our Deluxe Ocean View rooms doubles since our Suites has only one King size bed and in... More 

San Jose, Costa Rica
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 23, 2013

JW Marriott Guanacaste is a paradise, for people who like to rest and relax!! in located in the most beautiful province of Costa Rica,,, the breeze from the Pacific hit the resort and let you relax in the amazing pool they have or the little tiny private beach!! so if you like to party and get noisy please look for... More 

Was this review helpful? Yes 1
GM_JWGuanacaste, General Manager at JW Marriott Guanacaste Resort & Spa Costa Rica, responded to this review

Dear Guest, We appreciate your wonderful comments about your recent stay at our Resort. It is easy to perceive that you really enjoy the peaceful environment that you can fin here. Kind regards; Jesus Gonzalez General Manager More 

Saint Louis, Missouri
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed January 23, 2013

Here right now.. Second day. Not a great sign when you are so disappointed that you take the time out of your vacation to give a bad review. Only staff with helpful and welcoming approach are the valets. Hotel is getting rundown, prices are exorbitant, they start piping music from the pool at 8 am that wakes you up. You... More 

Was this review helpful? Yes 3
GM_JWGuanacaste, General Manager at JW Marriott Guanacaste Resort & Spa Costa Rica, responded to this review

Dear Guest, We appreciate your time to write these comments about your stay at our resort. I regret that you have that feeling about our services. I would like to reconfirm you that we do care about all our Marriott Rewards members and when it’s possible we do gave upgrades to our higher categories of rooms but when is not... More 

Bronx, NY
Senior Contributor
48 reviews 48 reviews
28 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed January 21, 2013

This hotel is amazing... it is nested on the pacific side on the beach of Guanacaste. The check in process is a little different because they have desk where they have you sit down and do your check in process rather than the regular check in front desk but i guest it goes with the resort upscale feel they were... More 

Was this review helpful? Yes 1
GM_JWGuanacaste, General Manager at JW Marriott Guanacaste Resort & Spa Costa Rica, responded to this review

Dear Guest, It’s pleasant to know that your experience at our Hotel was wonderful. Guanacaste is one of the most beautiful areas in this country. You did a good choice and for your next trip I would recommend you to rent a car and explore the beaches around here; all are fantastic. I let know Luis Diego about your comments... More 

Chatham, Canada
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 20, 2013

We stayed 5 nights at the resort. The weather was perfect, and we were looking to just relax anyway. Reason I would not go back are.... We got an ocean front room, there was construction going on, on the roof, and since we were on the top floor we were enjoying our sunsets with construction noise and the workers. Wifi... More 

Was this review helpful? Yes 1
GM_JWGuanacaste, General Manager at JW Marriott Guanacaste Resort & Spa Costa Rica, responded to this review

Dear Guest, Thank you very much for your comments. We appreciate your feedback about food and price at the pool bar and restaurant. We will review our cost and quality of our pool menu. It’s glad to hear that you like a lot of our services. The Chicken Quesadillas are my favorite. They are really good. Regarding night entertainment; we... More 

Dublin, California
Top Contributor
201 reviews 201 reviews
80 hotel reviews
114 helpful votes 114 helpful votes
4 of 5 stars Reviewed January 20, 2013

I travel a lot and am VERY picky. Many others on our Caravan tour thought this hotel was paradise. We had a good time, but there were some glitches (most of which were promptly addressed). 1. Our group of 42 arrived at 4:25 PM. The hotel computer had been down since around 11 AM, so the check-in guy was not... More 

Was this review helpful? Yes 2
GM_JWGuanacaste, General Manager at JW Marriott Guanacaste Resort & Spa Costa Rica, responded to this review

Dear Guest, We understand that not all persons are or think equal. And we respect your opinion and we appreciate for sharing your comments with all of us. We apologize for our mistake waking you up at 5:45am. We will consider all your comments point it in this review to improve our services. Feedback from our guests are always welcome.... More 

1 review
4 of 5 stars Reviewed January 18, 2013 via mobile

Loved the property..stayed 7 nights in a deluxe ocean view room. Appreciated the free bottled water as it was hot. The staff was very responsive to requests (repair guy even gave us directions to a locals only style rodeo in Tempate..awesome!). We had a rental and ate all meals at the local sodas..Las Palmas was the closest and best menu.... More 

Was this review helpful? Yes
GM_JWGuanacaste, General Manager at JW Marriott Guanacaste Resort & Spa Costa Rica, responded to this review

Dear Guest, I like to hear that you spend a wonderful time here. You really experienced Costa Rican style eating at local sodas. I hope to see you soon too. Bring some friends to Avellanas for surfing. They would love it. Thank you for your feedback about our Check out process we will work on that. Kind regards, Jesus Gonzalez... More 

Zurich, Switzerland
Top Contributor
104 reviews 104 reviews
42 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed January 18, 2013

I stayed a few days in this hotel - the rooms are very spacious and well appointed (large TV screen with many channels), large mini bar, coffee machine, great linen and shower products. Swimming pool huge and relaxing at the same time. due to configuration , and very good quality sunbeds. IN addition, a very light zen music makes the... More 

Was this review helpful? Yes 2
GM_JWGuanacaste, General Manager at JW Marriott Guanacaste Resort & Spa Costa Rica, responded to this review

Dear Guest, Thank you for your positive comments about your recent stay at our Resort. We are please to know that you enjoyed your vacations. We are 20 minutes away from Tamarindo and this beach is very nice for swimming and surfing and we do have a shuttle to go there. Also avellanas beach is beautiful and the shuttle inside... More 

Canyon Lake, Texas
Senior Contributor
35 reviews 35 reviews
20 hotel reviews
73 helpful votes 73 helpful votes
5 of 5 stars Reviewed January 15, 2013

The JW Marriott is a fabulous property - simply beautiful - right on the Pacific - unbelievable pool - great rooms - fantastic bedding - you will not want to get out of bed. If you stay here - you stay here - no town within about 50 miles - not even a small village - enjoy this great property... More 

Was this review helpful? Yes 2
GM_JWGuanacaste, General Manager at JW Marriott Guanacaste Resort & Spa Costa Rica, responded to this review

Dear Guest, Thank you for such a great review. We offer shuttles to Tamarindo which is 20 minutes away from the Hotel at different times during the day until 6pm and the last one from Tamarindo is at 9:30pm. This shuttle has a cost of $14 per person round trip. I am glad to know that you enjoyed your stay... More 

New Jersey
Top Contributor
71 reviews 71 reviews
49 hotel reviews
128 helpful votes 128 helpful votes
3 of 5 stars Reviewed January 12, 2013

We stayed for 5 reward nights. The room, partial ocean view, was lovely and luxurious. Separate spa tub, shower and toilet compartment. Comfortable bed. Balcony. The pool is lovely (though lacking in features) and particularly nice at sunset when the infinity edge makes it seem as though the pool and the ocean are one. We enjoyed the Asian Fusion restaurant.... More 

Was this review helpful? Yes 3
GM_JWGuanacaste, General Manager at JW Marriott Guanacaste Resort & Spa Costa Rica, responded to this review

Dear Guest, We appreciate your comments about your recent stay at our Hotel. I am pleased to know that you enjoyed your room and our Tamarine Restaurant but I am regret that you didn’t totally enjoy your stay. We are a very quiet hotel and we offer tranquility, relax environment and also a lot of great tours to do in... More 

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