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Esmeralda Resort

Baie Orientale | BP 5141, Orient Bay 97071, St. Maarten-St. Martin
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1 room 1 guest
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Esmeralda Resort
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297 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
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    (87)
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There are newer reviews for Esmeralda Resort
See the most recent reviews
Brooklyn, New York
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed April 10, 2015

It's near the beach and located away from the more crowded areas of the beach which was exactly what I was looking for. I called the day before to give them notice of my early arrival and was able to get a room with no problems before the official check in time. (Thanks Audrey!). The porter Chris was wonderful as... More 

Was this review helpful? Yes 2
USAsalesoffice, Guest Relations Liaison at Esmeralda Resort, responded to this review

Thank you for your review. We try to deliver excellent service and amenities at competitive pricing, so we are glad you enjoyed the hotel and amenities. We will follow up with our nighttime receptionist, as being "rude" to our Guests is clearly unacceptable. Thank you! More 

London, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed March 29, 2015

We had a wonderful week in St Martin at the Esmeralda Resort. A beautiful island and the resort itself was great. A wonderful cross between France and the Caribbean and we found all the staff to be helpful and friendly. The Astrolabe restaurant was excellent and the restaurant on the beach was too, in a completely different way. The only... More 

Was this review helpful? Yes 5
USAsalesoffice, Guest Relations Liaison at Esmeralda Resort, responded to this review

We are glad you (mostly) enjoyed your stay with us! As you said, occasionally we do see an influx of mosquitos, and do offer repellent at our hotel gift shop. If that wasn't working, we would have been more than happy to provide directions to the closest pharmacy. We are sorry to hear about your husband, hopefully he is getting... More 

Gothenburg
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed February 16, 2015

This is a quite OK hotel with a good location on the beach, but it is not a four star hotel. This is a typical three star hotel. It is Clean and the staff are service minded, but it is a bit run down. One pool for each complex of four apartments, Clean and no complaints, but I would actually... More 

Was this review helpful? Yes 6
USAsalesoffice, Guest Relations Liaison at Esmeralda Resort, responded to this review

Thank you for your feedback! We believe that our well-appointed rooms and semi-private pools, dedicated guest service, and excellent location on beautiful Orient Bay usually meets or exceeds our guests' expectations. If you choose to stay with us again, please let us know how we can make your stay more enjoyable! More 

Buenos Aires
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed February 14, 2015

We chose Esmeralda because we wanted the "island feel" with comfort and relaxing atmosphere. The resort is really nice, and the Coco Beach Bar and restaurant are wonderful. But, Hotel staff were definitely a mixed bag when it comes to customer service. The front desk receptionist at the hotel was barely civil and she never told us that breakfast was... More 

Was this review helpful? Yes 3
USAsalesoffice, Guest Relations Liaison at Esmeralda Resort, responded to this review

We are glad that you enjoyed our resort! We of course always aim to make our guests feel take care of, and will be following up with the agent at reception, as well as the staff at Coco. Please feel free to ask for a hotel manager if you experience these issues in the future so we can quickly recover... More 

Saint Joseph, Michigan
Level Contributor
184 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
5 of 5 stars Reviewed February 11, 2015 via mobile

We have been coming here for twenty years now. Very low keyed resort with a wonderful beach and restaurants. The beach is very much like St. Tropez. With private restaurants, lounge chairs and umbrellas. Most of the "cruise people" get dropped off at the opposite end of the beach, so they aren't as common here. Great for couples!

Was this review helpful? Yes 6
USAsalesoffice, Guest Relations Liaison at Esmeralda Resort, responded to this review

Thank you for your review! We look at our repeat guests as cherished friends, and we are thankful for the opportunity to be able to host you again and again. See you next time! More 

1 review
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed February 7, 2015

I'm a little OCD so the caulking that needed repair in the bathroom got under my skin, however the maid did a great job of cleaning every day. We were disappointed that the eatery down by the beach was never opened when we mangage to get out of bed. The restaurant on site gave a sufficient breakfast and we paid... More 

Was this review helpful? Yes 4
USAsalesoffice, Guest Relations Liaison at Esmeralda Resort, responded to this review

We are glad you discovered one of our island's secrets: our abundance of great and diverse restaurants all over! Thank you for the note on the caulk, it's those little details that we are always looking to improve. We look forward to the opportunity to host you again in the future! More 

Toronto, Canada
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed February 4, 2015

The resort is ok, rated as one of the better resorts however needs work. Grounds are in need of upkeep, every pool had broken glass, rooms good size, lots of small bugs in kitchen area (bug spray provided in room). Front desk staff do not go out of their way to assist guests including the management. The beach is well... More 

Was this review helpful? Yes 1
USAsalesoffice, Guest Relations Liaison at Esmeralda Resort, responded to this review

We are sorry to hear you did not enjoy your stay with us. Unfortunately, we do encounter weather and some wear and tear to our glass enclosures around the pool, and work to replace these as quickly as we can so they don't impact our guests' stays. We are following up with the hotel in regards to the guest service... More 

New Palestine, Indiana
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed February 1, 2015 via mobile

A five-star experience in the U.S. is very different from 5-star in the Caribbean. We had a fabulous 1-bedroom suite and it fully met our needs. We thought our space was lovely, and we had a terrific week. This was at least our 10th trip to St. Martin, and our 3rd time staying at the Esmerelda. We noted several improvements... More 

Was this review helpful? Yes 5
USAsalesoffice, Guest Relations Liaison at Esmeralda Resort, responded to this review

We are glad you enjoyed your stay! We have undergone some renovations to upgrade our guest experience, so we're glad you like them. We take pride in providing comfortable, themed accommodations on beautiful Orient Bay. Thank you! More 

Boston, Massachusetts
Level Contributor
101 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed February 1, 2015

First, the price is right. You won't have to think about a second or third mortgage. This place is affordable. The rooms are quite large and very clean. Each room has a little kitchen setup with a fridge, microwave, dishes, etc. handy. And there are plenty of grocery stores, convenience stores close by to load up. Air conditioning works as... More 

Was this review helpful? Yes 3
USAsalesoffice, Guest Relations Liaison at Esmeralda Resort, responded to this review

Thank you for your feedback! We have nearly completed our renovations of the room interiors, and will take your note about the lobby furniture when that time comes. Our maintenance team works hard to keep the resort grounds pristine, unfortunately with Caribbean weather there are days when they can't catch everything on our large grounds. We are glad you enjoyed... More 

Ottawa, Ontario
Level Contributor
49 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed January 19, 2015

Stayed fir two nights prior to sailing on Windsurf. Two nights was more than enough. The hotel does have a nice restaurant on site and the beach is nice. However, the resort itself is very run down. Previous reviewers claim of bed bugs is a stretch for the record. There are no bed bugs. The resort needs major overhaul however.... More 

Was this review helpful? Yes 1
USAsalesoffice, Guest Relations Liaison at Esmeralda Resort, responded to this review

Unfortunately, the island went through a major storm near the end of 2014, so we are working diligently to restore every part of our resort to the highest quality. The glass around the pools is custom made Stateside, and it took longer than we anticipated to receive it. We are glad you enjoyed the beach and onsite restaurant. Thank you! More 

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