I chose this hotel because it was the only place I could book on agoda. It's not too bad actually with nice room and free wifi (slow speed at night, but quite fast during the day). Friendly and helpful staffs. Shopping Mall is just under your feet. What else would you look for more?

If a 4 star hotel charges US$60 a night, there's got to be a catch. At best, its 3 stars, but with conveniences like flat-screen TV (watched the BBC and English football games live) and free LAN, it does offer 4 star facilities. In stand-alone hotels (Tawau has no big-name hotels), one would expect discrepancies in service standards, but having... More

very disappointing! The internet and safe did not work at all. The TV reception was so bad we could barely watch it. When we tried to order room service at 7:30am we were told it was not possible, dispite the menu in the room listing breakfast. Requested a non-smoking room, but our room had clearly had smokers recently. Spent a... More

We have booked a king size bed through the internet a day before we check in. Upon arrival, we waited at the front desk for a good 5 minutes before we were greeted. Through out the 5 minutes there was a F/O staff right infront of us all this while on the phone and seems to be ignoring us. She... More

We stayed in the promenade hotel for 2 nights, on the way back from Diving in Sipidan. We usually spring for budget to mid range options but decided to treat ourselves - we paid 150 RM per night boking on the hotels own website - thats about 30GBP a night inc breakfast which for a 4 star hotel is pretty... More

Average hotel, no major issues except no staff /concierge upon our arrival. We struggled with 3 bigs bags. Only one person manning the reception. Luckily, we were the only guest that arrived at that particular time. Room and breakfast was fair. Location from the center is a bit far off.

We were part of a group that had to stay overnight in Tawau, I suspect the same as Davies 72. We did not get off to a good start as when trying to check in, I was standing right at the desk and was completely ignored by the staff! They seemed to be doing paperwork so we waited patiently. However,... More

Stayed here 1 night before a diving trip to Sipadan. Paid approximately $60USD through Agoda. Rooms were nice, and hotel was perfectly fine - no major problems..everything was clean and efficient. Given that I had arrived fairly late, there were not much food options outside of the hotel without getting completely lost. Everything was closed in the run-down connected mall,... More

Stayed here only for 1 night as part of an unplanned delay in boarding a ship. The rooms were all pretty basic and all seemed to be twin bedded. The air-conditioning wasn't particularly effective and the bathrooms were fairly ordinary - a bit smelly and the toilet leaked. One night was just okay but I wouldn't like to have been... More