Shabby, dingy room with worn out carpet. Stay somewhere else, this place is waaay overpriced. They charged me $40 for a below average breakfast buffet that was poorly staffed. Food containers were empty, and slow to be refilled...it seemed that they did this on purpose to save money. I'd stay somewhere else next time, unless you like shabby with a... More

We stayed during the summer. We upgraded to the suites in order to guarantee a non smoking room. It was worth every penny. We received special check in during which we were served tea and offered snacks. Our room was perfect. It had both a bathtub and shower. There was a glass wall separating the room that added sleekness and... More

Very good hotel. Nice crew, very confortable and clean. It has four restaurants and the breakfast is served at the 40th floor with nice food (japonese and international) and has an amazing view of the whole city and of the Mount Fuji. There is a metro station just one block away to go to everywhere.

This is one of the world's premiere hotels. Beyond the proclivity of the usual Japanese attention to elegant service, this hotel absolutely shines. The rooms are luxuriously appointed and beautifully designed. From plush robes to fine toiletries, to bar services to business connections, nothing is left out. Perhaps the most compelling feature of the New Otani is the amazing atmosphere... More

We stayed here for four nights and for Tokyo it's tough to beat for location and prices. The staff was quite helpful and there was always someone at the reception who spoke some English. The one problem was that there are only a few small elevators for the whole hotel and the staircase was locked so, in the mornings, sometimes... More

Hotel is located in a good location. It is just outside Osaki Station along the Yamanote loop line. Exit from the East gate of the train station and walk across the bridge and New Otani Inn is just in front. Stayed here because it is just next stop to Shinagawa where the bullet train station is. Room is very small... More

I always stayed here on business. Hotel is massive but the staff is very attentive and helpful. You can get top end steak, great sushi or hit Trader Vic's. Something for everybody. Rooms are a good size compared to others in Tokyo. You are also out of the loop for convenience for sight seeing and dinner options but the subway... More

Stayed there back in 2006, we had a great room with the city's view of white Xmas. Service was more than just a job. People tends to give you that extra mile effort to give you some advices or suggestions for places and made it worth every dollar paid. Room was clean with built -in radio. Appliances were a little... More

The hotel is probably a 5 minute walk from the station. Really convenient. Wasn't too far from haneda airport, which is a plus. Room was spacious for Japanese standards and the toilet had all the toiletries we needed, even some facial wash, lotion an serum. The only peeve was the lumpy pillows and uncomfortable hard bed.