We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Sutton Place Hotel Ueno

Hotel website
Hotel deals
7-8-23 Ueno, Taito 110-0005, Tokyo Prefecture
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Sutton Place Hotel Ueno
Professional photos View all
Browse nearby
Sutton Place Hotel Ueno
Add Photo Write a Review

152 Reviews from our TripAdvisor Community

Traveler rating
    28
    76
    35
    8
    5
See reviews for
30
52
24
16
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Thai first
  • Any
English first
  • All months
    (152)
  • Mar-May only
    (49)
  • Jun-Aug only
    (37)
  • Sep-Nov only
    (36)
  • Dec-Feb only
    (30)
All months
Bangkok, Thailand
2 reviews
4 of 5 stars Reviewed 1 week ago

Staying here was quite convenient. Can walk to subway or skytrain within 10 minutes. Room a bit small but clean. No restaurant inside but its not a problem cos a lot food nearby. And ameyoko market is really not far away.

Was this review helpful? Yes
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 9, 2015

We enjoyed our stay immensely. If you are looking for luxury then this is not for you. If you want a nice and clean hotel in a fantastic location then this is for you. The rooms are small so not recommended for families. My wife and I found it perfect. Close to Ueno station and park. Very close to Ameyoko... More 

Was this review helpful? Yes 1
Bangkok, Thailand
1 review
4 of 5 stars Reviewed March 19, 2015

The hotel is very close to Ueno station (if use Iriya exit). There are convenience stores around hotel. Staffs are very nice. Room is very clean. I like this hotel. If I go to Tokyo, I will stay at this hotel.

Was this review helpful? Yes
Bangkok, Thailand
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 5, 2015

The hotel is very close to ueno station, only 1 mins walk from Iriya exit. (If you exit the station from the other exit, it will take you more than 5-10 mins to get to the hotel). The hotel is very new, nice and clean. The staffs were friendly. Everything is just great. There are a couple of convenience stores... More 

Was this review helpful? Yes
Kone, New Caledonia
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 7, 2015

We stayed 5 days in Sutten Place, Ueno. The Hotel is close to Ueno JR station, which is handy, you get around uncomplicated. The rooms are small but very clean and comfortably. Included in the price is a small breakfast ( coffee, tea, div. bread, jam, milk, cereal ). In the bathroom is shower gel, shampoo and conditioner. Unfortunately it... More 

Was this review helpful? Yes 1
Melbourne, Australia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 8, 2015

We had a Junior Suite which gave us extra room, but couldn't get double bed, only twin. Breakfast was a couple of mini croissants, mini rolls or toast, coffee was good, but had to take it up to the room due to very small area on reception floor. Staff were polite and efficient. Room was well serviced but we could... More 

Was this review helpful? Yes
Singapore, Singapore
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 9, 2014

Located nearby JR Ueno, Iriya Exit. Also walking distance to Tokyo Subway Line. Small room, but clean. Breakfast is included in the price. Bread, cereal, milk along with jam and butter. Coffee/tea as well. not much to expect. Comfortable place. Near a shop selling motorcycle helmets/gear. Got a shoei helmet for much cheaper than back home. All in all, comfortable... More 

Was this review helpful? Yes 1
Pearl City, Hawaii
Top Contributor
148 reviews 148 reviews
24 hotel reviews
66 helpful votes 66 helpful votes
3 of 5 stars Reviewed November 14, 2014

We stayed at this hotel for 4 nights. Payment for the room is expected upon check-in - this is common practice in Japan. Location is very convenient - literally a short walk from the JR Ueno Station, Iriya Exit. Nearby are many stores and restaurants - Ameyokocho, Ueno Park, Keisei Ueno station, Marui City, and convenience stores. Without a doubt... More 

Was this review helpful? Yes 1
Singapore, Singapore
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed September 16, 2014

They had the rudest receptionists I have ever encountered in Japan - all except one guy. I am familiar with the culture as I have stayed and worked in Japan before.....but the attitude of the staff was simply atrocious. Unlikely to be staying there again. Still, value for money, clean, and accessible to Ueno station (although it is quite a... More 

Was this review helpful? Yes 2
サットンプレイスホテル上野, フロント at Sutton Place Hotel Ueno, responded to this review

Thank you for staing with us in March. We are very sorry to be unable to provide better service. We are tring to change things a lot for our guest at this moment and we hope that we may have chance to stay with us again. Thank you for your comment. More 

1 review
4 of 5 stars Reviewed August 17, 2014

I take 2 boy for 1 night twin bed room. the hotel is very close to Ueno station(10 min to Ueno zoo), room is morden and clean, price is reasobable, breakfast is free but simple. Service is good. would come back for next trip toUeno

Was this review helpful? Yes
サットンプレイスホテル上野, フロント at Sutton Place Hotel Ueno, responded to this review

Thank you for staing with us. We are very happy to hear that to enjoy for your stay at our hotel. There is many of place to see around Ueno area so we hope that you have chance to visit us again in future. More 

Questions? Get answers from hotel staff and past guests. Ask a question

317 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (76)
Viewed
Room/suite (23)
Viewed
Bathroom (13)
Viewed
Hotel & grounds (12)
Viewed
View from room (5)
Viewed
Dining (3)
Viewed
Other (20)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (220)
Viewed
Amenities (15)
Viewed
Deluxe Room (47)
Viewed
Standard Room (54)
Viewed
Superior Room (51)
Viewed
The Hotel (53)

Management photos: Courtesy of the property manager

Viewed
All management photos (21)
Viewed
Hotel & grounds (11)
Viewed
Other (10)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...

Staying in Ueno, Asakusa

Neighborhood Profile
Ueno, Asakusa
Traces of the history and culture of the Edo (old Tokyo) era remain vividly in Ueno and Asakusa. Spacious Ueno Park is a great place to relax and visit a variety of different museums and galleries. At Ameyoko which starts in front of Ueno station, the grocery stores and clothing shops are crammed alongside fishmongers. It gets particularly busy at the end of the year, when many people go on shopping sprees. The town of Asakusa, developed around Sensoji temple, has many shops selling goods and clothing from old Japan, making it a great place for souvenir hunting. It's also known for various annual festivals, and the whole district gets involved with the huge Sanja Festival in May.
Explore this neighborhood
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay