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All 84 Taito hotels

Sutton Place Hotel Ueno

3.0 of 5 Hotel   |   7-8-23 Ueno, Taito, Tokyo Prefecture 110-0005, Japan
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Ranked #39 of 84 hotels in Taito
A recent review
5 of 5 stars reviewed 3 weeks ago
TheHappyWandering1 Elwood, Australia
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128 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
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  • Chinese (Simplified) first
  • English first
  • French first
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English first
Elwood, Australia
Senior Contributor
41 reviews 41 reviews
19 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed at this hotel for nine nights. The room was a lot bigger than I imagined and definitely had plenty of room to move, the bathroom was spacious as well. As per Japanese standards this place is super clean and spick, complementary breakfast is served from 7.00 - 9.30 and comprises of assortment of breads, cereals, tea, coffee and... More

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Novato, CA
13 reviews 13 reviews
13 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed here for 1. We arrived in Tokyo late and we wanted a place close to Ueno Station to crash after our flight. Location is extremely close to Ueno Station. The layout is a little unusual in that the lobby is on the 2nd floor with street access via elevator. The short, wood-lined "hallway" to elevator is a little strange...it... More

Was this review helpful? Yes 1
Hong Kong, China
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed June 8, 2014

The hotel location is good. It's only 1-2 minutes walk from JR Ueno station. The hotel lobby is on the 3rd floor and the entrance hallway is like an ordinary apartment hallway. The reception area is a small one with a small lounge next to it offering breakfast which is fruit juice and bread only. There are only a few... More

Was this review helpful? Yes 1
Bangkok, Thailand
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 2, 2014

Comparing the location and the price, this is really good place to stay. The staff can speak English. Easy to communicate. Room is clean. Bed is comfortable. Free water / ice / green tea. Surely will go back there again.

Was this review helpful? Yes 1
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed April 29, 2014

I have just encountered the rudest Japanese person I have ever met, and unfortunately he is the concierge of this hotel. Condescending, unhelpful and rude - the exact opposite of what I have come to expect from the wonderful Japanese culture. Perhaps he had bad experiences with other westerners, but that is no excuse for his behavior. I will not... More

Was this review helpful? Yes 2
Seattle, Washington
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 19, 2014

We had a great stay here. Room was clean, quiet and comfortable. Amazing bed (very firm), nice bathroom and a fair amount of creature comforts. Friendly staff up front, coffee and tea available all day for free. Incredible value at a great rate!

Was this review helpful? Yes 1
London, United Kingdom
5 reviews 5 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 9, 2014

Stayed a couple of nights after arriving in Tokyo and just before heading home. The hotel is situated a few minutes walk from Ueno station, ueno park and ameyoko. The hotel offers free croissants in the morning and the staff were extremely helpful and patient (as we struggled a little to communicate). It has free wifi in every room, hot... More

Was this review helpful? Yes 1
Taipei, Taiwan
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 8, 2014

We stayed in 2014/04/03~05.You have great housekeeping, nice front desk.But I think return key to front desk when we go out, is very inconvenient.Because the front desk at third floor.We have to take elevator twice.

Was this review helpful? Yes 1
Quezon City, Philippines
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed January 12, 2014

Our stay could have been very pleasant if not for the old man in the front desk. His eyes are always on our group. Thrice he told us to separate recyclables as if we are ignorant and does not know how to follow instructions. He monitors our movement thru the cctv's situated in every floor and is very particular in... More

Was this review helpful? Yes 3
2 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed January 8, 2014

Was greeted with an unfriendly old man who was at the front desk. His English is pretty much rude and hurting. He was very blunt and not smile on his face. We felt like we were entering a hunted hotel similar to those ghost movies. Our stay would be prefect without him attending to us. We particularly skip free light... More

Was this review helpful? Yes 2
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Additional Information about Sutton Place Hotel Ueno

Address: 7-8-23 Ueno, Taito, Tokyo Prefecture 110-0005, Japan
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Taito
Price Range (Based on Average Rates): $
Hotel Class:3 star — Sutton Place Hotel Ueno 3*
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Also Known As:
Sutton Place Taito
Sutton Place Hotel Ueno Tokyo, Japan

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Free Breakfast Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Sophisticated designers style guest room offers you a comfortable accommodation with many fine amenities.This stylish atmosphere makes you feel like staying in your own private study.Complimentary breakfast 6:00-9:30.Wi-Fi internet access available. We deodorize your room with the ozone air purifier before check-in if advance request is given.We hope you enjoy until check-out time 12:00 noon.*We will count a child as an adult who is over 13 years old. ... more   less 
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