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Sutton Place Hotel Ueno

3.0 of 5 7-8-23 Ueno, Taito, Tokyo Prefecture 110-0005, Japan
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Sutton Place Hotel Ueno
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Sutton Place Hotel Ueno
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137 reviews from our community

Traveler rating
    26
    65
    34
    8
    4
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27
46
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16
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Pearl City, Hawaii
Top Contributor
127 reviews 127 reviews
22 hotel reviews
55 helpful votes 55 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed at this hotel for 4 nights. Payment for the room is expected upon check-in - this is common practice in Japan. Location is very convenient - literally a short walk from the JR Ueno Station, Iriya Exit. Nearby are many stores and restaurants - Ameyokocho, Ueno Park, Keisei Ueno station, Marui City, and convenience stores. Without a doubt... More

Was this review helpful? Yes 1
Singapore, Singapore
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed September 16, 2014

They had the rudest receptionists I have ever encountered in Japan - all except one guy. I am familiar with the culture as I have stayed and worked in Japan before.....but the attitude of the staff was simply atrocious. Unlikely to be staying there again. Still, value for money, clean, and accessible to Ueno station (although it is quite a... More

Was this review helpful? Yes 2
サットンプレイスホテル上野, フロント at Sutton Place Hotel Ueno, responded to this review

Thank you for staing with us in March. We are very sorry to be unable to provide better service. We are tring to change things a lot for our guest at this moment and we hope that we may have chance to stay with us again. Thank you for your comment. More

1 review
4 of 5 stars Reviewed August 17, 2014 via mobile

I take 2 boy for 1 night twin bed room. the hotel is very close to Ueno station(10 min to Ueno zoo), room is morden and clean, price is reasobable, breakfast is free but simple. Service is good. would come back for next trip toUeno

Was this review helpful? Yes
サットンプレイスホテル上野, フロント at Sutton Place Hotel Ueno, responded to this review

Thank you for staing with us. We are very happy to hear that to enjoy for your stay at our hotel. There is many of place to see around Ueno area so we hope that you have chance to visit us again in future. More

Paris, France
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 5, 2014 via mobile

Good location in Tokyo, 5 minutes walking from Ueno station The room was clean and well equipped No smoking room Free breakfast Some noise from the close road if you have a light sleep Really good for a short stay in Tokyo

Was this review helpful? Yes
サットンプレイスホテル上野, フロント at Sutton Place Hotel Ueno, responded to this review

Thank you for staing with us. We are very happy to hear that enjoy for your stay. We are tring to change things for improved better service can be provided to our guest. We hape you have chance visit us again in future. Thank you for your comment. More

Elwood, Australia
Top Contributor
53 reviews 53 reviews
20 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed July 8, 2014

We stayed at this hotel for nine nights. The room was a lot bigger than I imagined and definitely had plenty of room to move, the bathroom was spacious as well. As per Japanese standards this place is super clean and spick, complementary breakfast is served from 7.00 - 9.30 and comprises of assortment of breads, cereals, tea, coffee and... More

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サットンプレイスホテル上野, フロント at Sutton Place Hotel Ueno, responded to this review

Thank you for staing with us. We are very happy to hear that you were enjoy for stay and spend nice time for your trip in Japan. We have lot of place to see around in Japan so we hope you will get a chance to visit Japan again in future. Thank you for your comment. More

Novato, CA
Contributor
13 reviews 13 reviews
13 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed July 5, 2014

Stayed here for 1. We arrived in Tokyo late and we wanted a place close to Ueno Station to crash after our flight. Location is extremely close to Ueno Station. The layout is a little unusual in that the lobby is on the 2nd floor with street access via elevator. The short, wood-lined "hallway" to elevator is a little strange...it... More

Was this review helpful? Yes 2
サットンプレイスホテル上野, フロント at Sutton Place Hotel Ueno, responded to this review

Thank you for staying with us. We hope that you feel comfortable for your stay. As you comment our all of room type are very small and not so much space to hang things so we will keep luggage while guest are staying if guest prefer. We hope you will have chance to visit us again in future. Thank you... More

Hong Kong, China
Senior Contributor
28 reviews 28 reviews
11 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed June 8, 2014

The hotel location is good. It's only 1-2 minutes walk from JR Ueno station. The hotel lobby is on the 3rd floor and the entrance hallway is like an ordinary apartment hallway. The reception area is a small one with a small lounge next to it offering breakfast which is fruit juice and bread only. There are only a few... More

Was this review helpful? Yes 1
サットンプレイスホテル上野, フロント at Sutton Place Hotel Ueno, responded to this review

Thank you for staying with us. We are very happy to hear that you like our Hotel. We have already notice that we have lot of comment that we could not better service for our guest however we are trying to change things lot..can be provide better service for the guest. We hope that you have chance to visit us... More

Bangkok, Thailand
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 2, 2014

Comparing the location and the price, this is really good place to stay. The staff can speak English. Easy to communicate. Room is clean. Bed is comfortable. Free water / ice / green tea. Surely will go back there again.

Was this review helpful? Yes 2
サットンプレイスホテル上野, フロント at Sutton Place Hotel Ueno, responded to this review

Thank you for staying with us. We are very happy to hear that enjoy for your stay. We are trying to change a lot of things and it is in the midst of having improved so that better service can be provided. We hope you will get a chance to visit us again in future. Thank you More

Cairns
2 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed April 29, 2014

I have just encountered the rudest Japanese person I have ever met, and unfortunately he is the concierge of this hotel. Condescending, unhelpful and rude - the exact opposite of what I have come to expect from the wonderful Japanese culture. Perhaps he had bad experiences with other westerners, but that is no excuse for his behavior. I will not... More

Was this review helpful? Yes 5
サットンプレイスホテル上野, フロント at Sutton Place Hotel Ueno, responded to this review

Thank you for staing at Sutton Place Hotel Ueno. We are very sorry to feel unpleasant for our staff. We have known some of guest mention that reception correspondence is bad. He is just trying to control to keep clean and tidy for all of guest in our hotel however it dose not become a reason. we are preparing organization... More

Seattle, Washington
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 19, 2014

We had a great stay here. Room was clean, quiet and comfortable. Amazing bed (very firm), nice bathroom and a fair amount of creature comforts. Friendly staff up front, coffee and tea available all day for free. Incredible value at a great rate!

Was this review helpful? Yes 1
サットンプレイスホテル上野, フロント at Sutton Place Hotel Ueno, responded to this review

Thank you for staying at Sutton Place Hotel Ueno. We are very happy to hear that you had nice time at our hotel. We are trying to change things lot for provide better service for all of guest. We hope you have chance to visit us again in future. Thank you for your comment More

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Additional Information about Sutton Place Hotel Ueno

Address: 7-8-23 Ueno, Taito, Tokyo Prefecture 110-0005, Japan
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Taito
Price Range (Based on Average Rates): $
Hotel Class:3 star — Sutton Place Hotel Ueno 3*
Number of rooms: 50
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Also Known As:
Sutton Place Taito
Sutton Place Hotel Ueno Tokyo, Japan

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