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All 84 Taito hotels

Sutton Place Hotel Ueno

3.0 of 5 Hotel   |   7-8-23 Ueno, Taito, Tokyo Prefecture 110-0005, Japan
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73%
Ranked #28 of 84 hotels in Taito
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed 1 week ago
Amy M London, United Kingdom
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115 people have reviewed this hotel

Traveler rating
    23
    57
    26
    7
    2
See reviews for
21
39
20
15
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
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  • Japanese first
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English first
London, United Kingdom
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 1 week ago

Stayed a couple of nights after arriving in Tokyo and just before heading home. The hotel is situated a few minutes walk from Ueno station, ueno park and ameyoko. The hotel offers free croissants in the morning and the staff were extremely helpful and patient (as we struggled a little to communicate). It has free wifi in every room, hot... More

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Taipei, Taiwan
1 review
4 of 5 stars Reviewed 1 week ago

We stayed in 2014/04/03~05.You have great housekeeping, nice front desk.But I think return key to front desk when we go out, is very inconvenient.Because the front desk at third floor.We have to take elevator twice.

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Quezon City, Philippines
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 12, 2014

Our stay could have been very pleasant if not for the old man in the front desk. His eyes are always on our group. Thrice he told us to separate recyclables as if we are ignorant and does not know how to follow instructions. He monitors our movement thru the cctv's situated in every floor and is very particular in... More

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Asia
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 8, 2014

Was greeted with an unfriendly old man who was at the front desk. His English is pretty much rude and hurting. He was very blunt and not smile on his face. We felt like we were entering a hunted hotel similar to those ghost movies. Our stay would be prefect without him attending to us. We particularly skip free light... More

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Singapore, Singapore
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 27, 2013

I stayed in this hotel in Dec 2013 for 4 nights Pros 1) Hotel is quite near to Ueno (JR) station. Nearest exit from train station to hotel is Ueno JR station iriya exit. However, if you exit from the Ueno Metro station, you need to use the Hirokoji or central exit to get to the hotel which is double... More

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Kuala Lumpur, Malaysia
1 review
3 of 5 stars Reviewed December 26, 2013

The hotel was great! Highly recommended! It was only the front desk which affected our ratings. Hope they could send this Senior chap who attended to us to some courses on customer service. He was rude, not friendly, the way he talked simply pissed us off. He ran the hotel as if we were the prisoners. We had a hard... More

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Singapore, Singapore
Senior Contributor
25 reviews 25 reviews
25 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed December 13, 2013

Just 5 minutes from the JR station Iriya exit and about 10 min to try Keisei station. This makes it a convenient base whether you are coming from Haneda or Narita. Complimentary breakfast provided at the small lobby, consisting of beverages and bread, which is enough to start your day. Room size is as expected for a Tokyo hotel but... More

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Senior Contributor
39 reviews 39 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed December 4, 2013

I stayed in Junior suite room. Four persons in one room. There is space for your luggages! There is living room area. For this time I stayed 4 persons in one room so the hotel arranged living area as another room by putting 2 single bed instead. Two TVs, two tea pots, two refrigerators, two tables, two small desks, wardrobe,... More

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2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 14, 2013

I book this hotel via 'Expedia' and it's wonderful! Not only I got the cheapest price but also everything ( my payment, hotel confirmation number! ) is kept in their record so my check-in is super fast , easy & accurate! My room is semi-double bed which is comfortable enough for single lady :) The room is super clean, modern... More

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Los Angeles
Senior Contributor
48 reviews 48 reviews
22 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed October 26, 2013

Okay, the hotel has generally great reviews and there is nothing for me to disagree with. A few people complained about the manager not being friendly (or even being rude), but I found all the staff to be friendly and helpful. The hotel is busy with a small lobby. Some people don't act as if they are sharing a small... More

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Additional Information about Sutton Place Hotel Ueno

Also Known As:
Sutton Place Taito
Sutton Place Hotel Ueno Tokyo, Japan
Address: 7-8-23 Ueno, Taito, Tokyo Prefecture 110-0005, Japan
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Taito
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
Ranked #28 of 84 hotels in Taito
Price Range (Based on Average Rates): $
Hotel Class:3 star — Sutton Place Hotel Ueno 3*
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