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All 73 Shinjuku hotels

ibis Tokyo Shinjuku

2.0 of 5 Hotel   |   7-10-5 Nishi-Shinjuku, Shinjuku 160-0023, Tokyo Prefecture (Formerly Star Hotel Tokyo)
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ibis Tokyo Shinjuku
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Ranked #23 of 73 Hotels / Ryokan in Shinjuku
A recent review
5 of 5 stars reviewed 1 week ago
shalberglarn Ra'anana, Israel
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531 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Ra'anana, Israel
Reviewer
4 reviews 4 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

Nice hotel, stuff where very kind, a little small room but didn't need more... The location was great, minutes from shinjuku station, west exit. Very nice, cozy hotel. If i ever visit tokyo again will return to ibis shinjuku!

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SASAKI_ITS, 支配人 at ibis Tokyo Shinjuku, responded to this review

Dear Valued Guest Thank you so much for your comment on TripAdvisor. We are very happy for your positive comment. We become so happy when we hear "I will stay again at ibis Tokyo Shinjuku". I wish you have enjoyed the time in Tokyo with staying us. Please book or contact us for your next opportunity to Japan. Wishing seeing... More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Apparently it is very convenience to all transportations needed and all staffs are really friendly more than your expectations. I am used to be stayed with this hotels 2~3 times a year with better expiercence to each stay. It seems that they are really organized to maintain all eauipment as well as services. It is really recommended as my expierences... More 

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SASAKI_ITS, 支配人 at ibis Tokyo Shinjuku, responded to this review

Dear Valued Guest Thank you very much for your comment on TripAdvisor. We are very happy that you frequency stay ibis Tokyo Shinjuku. I am sure that your comment motivates our staffs who are facing to our guests. Once again, Thank you very much for your positive feedback. The team is looking forward to welcoming you again. Best Regards, Hiroshi... More 

Hong Kong
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

We didn't have our credit card with us (this was a prepaid booking) and email communications before arrival with the front desk were duly received and processed. Rooms were in Tokyo fashion, small (although not that small I'd say). Wifi was stable without problems. The room has no view, but if you're in Tokyo you won't be in your room... More 

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SASAKI_ITS, 支配人 at ibis Tokyo Shinjuku, responded to this review

Dear Valued Guest Thank you very much for your valuable comment about ibis Tokyo Ginza. I could feel your positive impression from your comments. We are very happy if you fully enjoyed the time at Shinjuku. You could reach anything you wanted in Shinjuku from your hotel. It is a bit adventure to wark around in Shinjuku for some of... More 

2 reviews
4 of 5 stars Reviewed 1 week ago via mobile

5 minute walk from the station, close to good food places, great service. 2 bed room was v comfortable and heated! Great in the winter. No dinner but breakfast buffet in western style w eggs, bacon toast etc. Also has rice and miso soup. Would stay here again.

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SASAKI_ITS, 支配人 at ibis Tokyo Shinjuku, responded to this review

Dear Valued Guest Thank you very much for your positive comment to ibis Tokyo Shinjuku. I am so happy that you had comfortable stay with us. We strive to provide more comfortable service and quality. I wish you will come back to stay again. Best Regards, Hiroshi SASAKI Executive Assistant Manager ibis Tokyo Shinjuku More 

Hong Kong, China
Contributor
17 reviews 17 reviews
16 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed 3 nights in Ibis Tokyo last week. The room I stayed was on 6/F. The room size was not really large, but this is Japan, similar to other hotel branches. Actually, enough space for me to put my luggage. My room has a little window and could see the street. Facing a dancing school. The hotel staff spoke... More 

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SASAKI_ITS, 支配人 at ibis Tokyo Shinjuku, responded to this review

Dear Valued Guest Thank you so much for your comment on TripAdvisor. We are very happy that you have enjoyed the stay at ibis Tokyo Shinjuku. All of our staffs can communicate in English with you therefore please do not hesitate to ask anything for city information. We of cource keep your luggage before arrival and after checking out. You... More 

London, United Kingdom
Top Contributor
91 reviews 91 reviews
76 hotel reviews
104 helpful votes 104 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Shinjuku station is a multi-level warren of shopping malls with no obvious centre. Coming off the Marunouchi line from Tokyo station, exit B13 still eluded us. Our advice is to find the west exit gates and get to street level as soon as you can. There are yellow station exit maps that have local hotels (including the Ibis) marked on... More 

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SASAKI_ITS, 支配人 at ibis Tokyo Shinjuku, responded to this review

Dear Valued Guest Thank you very much for your valuable feedback go ibis Tokyo Shinjuku. I am understanding that you satisfied as cost performance. I was also happy to read your comment how to find our hotel from Shinjuku station. Yes, Shinjuku is very huge area therefore most of the guest are very hard to get here. The yellow sign... More 

Hong Kong, China
Contributor
12 reviews 12 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This is my first time staying with ibis genre hotels. My expectations for ibis hotels are similar to holiday inn - decent price and decent quality. However, this hotel quality is slightly below my expectations due to a number of factors listed below: 1. The check in process was rough and the staff's attitude is quite bad 2. No free... More 

Was this review helpful? Yes
SASAKI_ITS, 支配人 at ibis Tokyo Shinjuku, responded to this review

Dear Valued Guest Thank you very much for taking a time to comment about ibis Tokyo Shinjuku. Please kindly accept my apology that we could not perform to your expectation. By reading your comments, I realized that we should have more respect for thecommunication to guests. We strive to be more efficient and easier listeninig to our guests, especially our... More 

Singapore, Singapore
Senior Contributor
38 reviews 38 reviews
25 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Location near Shinjuku station which is about 85 mins from Narita via the Narita express train. Fare was on promotion and one way was 1500 Yen as compared to usual 3300. Return ticket was not on promotion. You may buy it from the same place (arrival gate turn left & 1 floor down) where you bored the train. If you... More 

Was this review helpful? Yes 2
takayuki.akutsu, フロント オフィス マネージャー at ibis Tokyo Shinjuku, responded to this review

Dear valued guest, Thank you for taking your time for your review on TripAdvisor. I am sorry to hear that you were disappointed with us. Our complimentary latest check out time for platinum member is 2:00PM; therefore I will investigate all the issues you posted. Furthermore, we will share the issues with all the staffs at the hotel. I deeply... More 

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Additional Information about ibis Tokyo Shinjuku

Address: 7-10-5 Nishi-Shinjuku, Shinjuku 160-0023, Tokyo Prefecture (Formerly Star Hotel Tokyo)
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Shinjuku
Price Range (Based on Average Rates): $
Hotel Class:2 star — ibis Tokyo Shinjuku 2*
Number of rooms: 206
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Also Known As:
Ibis Tokyo Sinjuku Hotel Shinjuku
Star Hotel Shinjuku
Ibis Tokyo Shinjuku
Hotel Style:
#15 Business Hotel in Shinjuku

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