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All 72 Shinjuku hotels

ibis Tokyo Shinjuku

2.0 of 5 Hotel   |   7-10-5 Nishi-Shinjuku, Shinjuku, Tokyo Prefecture 160-0023, Japan (Formerly Star Hotel Tokyo)
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ibis Tokyo Shinjuku
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Ranked #23 of 72 Hotels / Ryokan in Shinjuku
A recent review
4 of 5 stars reviewed yesterday
wanderlustfulJL London, United Kingdom
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506 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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London, United Kingdom
Senior Contributor
49 reviews 49 reviews
49 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed yesterday NEW

Typically small Tokyo hotel room but slightly above average size bathroom. Clean, quiet and conveniently located near Shinjuku station. Friendly staff, western breakfast. Two pillows for each twin bed, which is a plus. I have no complaints.

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Luxembourg City, Luxembourg
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

We were in ibis hotel for a holiday trip. Everything was find in the hotel, a bit tiny the twin room for us but it is Tokyo... The location of the hotel it is perfect to do what ever you like to do. The only tip when you arrived in shinjuku station its to look for the west exit and... More

Was this review helpful? Yes 2
takayuki.akutsu, フロント オフィス マネージャー at ibis Tokyo Shinjuku, responded to this review

Dear Valued Guest, Thank you for your recent stay you had at ibis Tokyo Shinjuku and for taking the time to review our hotel on TripAdvisor. Further, we appreciate for your great comment about our location. As you reviewed, the size of the hotel room in Tokyo is always issue for the guest especially from overseas. But, for providing the... More

Singapore, Singapore
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I chose this hotel to stay because of it's proximity to everything! It is a barely 5-minutes walk from the west exit of JR Shinjuku, Macdonalds (outside the hotel), convenience store (besides the hotel) and many chain restaurants all within the vicinity of this hotel. If you are a shopperholic, good news for you. This hotel is just a 3-mins... More

Was this review helpful? Yes 1
takayuki.akutsu, フロント オフィス マネージャー at ibis Tokyo Shinjuku, responded to this review

Dear Valued Guest, Thank you for your recent stay and taking a moment to share with us your experience at ibis Tokyo Shinjuku. Further, we appreciate for your 5 star rating. We are glad you liked the fine location of our hotel in the area. As you put comment, our location can be the best in Shinjuku area due to... More

Auckland Region, New Zealand
Senior Reviewer
6 reviews 6 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This was a delight ! Easily accessed from the red line (Marounuchi) subway;helpful staff; spotless room with fresh crisp sheets; quiet,despite being near the busiest station in the world; vibrant area and street access to the JR Narita Express off the Southern Plaza. Or limousine or bus transport to or from airport.

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takayuki.akutsu, フロント オフィス マネージャー at ibis Tokyo Shinjuku, responded to this review

Dear valued guest, Thank you for both staying with us and for taking the time to review our hotel on TripAdvisor. It was really great for all of us to read your very positive comments on the service and our location. As you put comment, JR Shinjuku station may be one of the biggest and busiest station in the wrold.... More

1 review
1 of 5 stars Reviewed 4 weeks ago

1st night we thought we in a sauna! Centralized air con with no temperature control! We are told guests complain it's too cold and temperature set at 24 degrees Celsius. 2nd night night is worst! Am given a fan- imagine paying for a hotel room with no air con!!! Is this Accor standard! Simply disgusting and utterly disappointing!!! Wish I... More

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takayuki.akutsu, フロント オフィス マネージャー at ibis Tokyo Shinjuku, responded to this review

Dea Valued guest, We are truly sorry to hear that you were dissatisfied with Hotel AC system and kindly allow us to extend our apologies for the disappointment you had experienced. For providing the best service and quality of accommodations is very important to us. Please note that your concerns have been shared with the appropriate department heads and your... More

Frankston, Victoria, Australia
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This is a great little hotel. It's right in the heart of Shinjuku and close to the train station. The rooms are small but that is expected in Tokyo. To get a decent room size in a Tokyo hotel be prepared to pay for it! The place is s little dated but it was clean and the staff were helpful.

Was this review helpful? Yes 1
takayuki.akutsu, フロント オフィス マネージャー at ibis Tokyo Shinjuku, responded to this review

Dear Valued Guest, Thank you very much for your recent stay at ibis Tokyo Shinjuku and for taking the time to share your feedback with us. We are delighted to hear that you had such an enjoyable stay here at ibis Tokyo Shinjuku. As you reviewed, size of the room is the issue for the most of hotels in Tokyo.... More

Sandnes, Norway
Senior Contributor
40 reviews 40 reviews
25 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed October 20, 2014

This hotel is found less than 10 minutes walk from Shinjuku station and you will be able to find it even if it's your first visit to Tokyo. Room is very small and can be compared to a small cabin on a ship, but space is not what what you're looking for in Tokyo. You will not spend too much... More

Was this review helpful? Yes
takayuki.akutsu, フロント オフィス マネージャー at ibis Tokyo Shinjuku, responded to this review

Dear Valued Guest, Thank you very much for your recent stay at ibis Tokyo Shinjuku and for taking the time to share your feedback with us. Yes, we are located really close to Shinjuku station. JR Shinjuku station is know as one of the biggest terminal train station in Japan. So, our location may help you a lot to access... More

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Additional Information about ibis Tokyo Shinjuku

Address: 7-10-5 Nishi-Shinjuku, Shinjuku, Tokyo Prefecture 160-0023, Japan (Formerly Star Hotel Tokyo)
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Shinjuku
Price Range (Based on Average Rates): $
Hotel Class:2 star — ibis Tokyo Shinjuku 2*
Number of rooms: 206
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Also Known As:
Ibis Tokyo Sinjuku Hotel Shinjuku
Star Hotel Shinjuku
Ibis Tokyo Shinjuku

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