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Park Hyatt Tokyo

Travelers' Choice award winner
5.0 of 5
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3-7-1-2 Nishi Shinjuku, Shinjuku 163-1055, Tokyo Prefecture
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Park Hyatt Tokyo
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Ranked #1 of 75 Hotels / Ryokan in Shinjuku
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5 of 5 stars reviewed yesterday
John D London, United Kingdom
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1,619 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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London, United Kingdom
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed yesterday NEW

Park Hyatt is the archetype of a perfect hotel. The staff are exceptional. The rooms are spacious, spotless and wonderful. The views are phenomenal. This was by far the best hotel I have ever had the fortune to stay in, I cannot wait to return and would strongly encourage others to shell out!

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California, U.S.
Top Contributor
50 reviews 50 reviews
26 hotel reviews
98 helpful votes 98 helpful votes
5 of 5 stars Reviewed yesterday NEW

We stayed at a deluxe room for a total of 6 nights in May, leaving after 3 nights for a week and then coming back. The impeccable service started the moment we arrived. We hired a private car transfer but the moment the car pulled to the front of the hotel, the staff knew our names and that we were... More 

Was this review helpful? Yes 1
San Francisco, California
Contributor
13 reviews 13 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I stayed here for 2 nights with my husband and we tried to take advantage of every amenity. The view from our room, as well as the iconic New York Bar, was stunning. We particularly enjoyed happy hour in the Peak Lounge, which includes a lovely selection of canapes. It's a very elegant hotel with great service, but is beginning... More 

Was this review helpful? Yes 1
Contributor
11 reviews 11 reviews
11 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

From the moment you arrive at the Park Hyatt, until the second you leave, the service at the Park Hyatt is better than can be imagined. There is no check in counter - even arriving with a small group, they were swift and accommodating - with an agent accompanying each of us to our rooms. The rooms are spacious and... More 

Was this review helpful? Yes 3
Los Angeles, California
Contributor
14 reviews 14 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

As a fan of the movie Lost In Translation, I knew as soon as we booked our trip to Tokyo that we would stay at The Park Hyatt. The attention to detail and customer service are what really set this hotel apart. I emailed with the concierge team a couple months before our stay and they worked to secure our... More 

Was this review helpful? Yes 2
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Good check-in service. Hotel staff was extremely friendly and helpful. Bag took ages to be delivered to room but staff was extremely apologetic. Internet access was amazing available everywhere and are at super high speed (all hotels should promote no throttling like Hyatt !!)

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes 2
Melbourne, Australia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Just had a four night stay here at Park Hyatt Tokyo. All the staff we encountered were very respectful and kind towards us, even when I was sick, they asked after me making sure I was well. Truly the best hotel stay we've ever had. Couldn't fault it. The gym is incredible on the 47th floor; the views are breathtaking.... More 

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes 2
Breda, The Netherlands
Top Contributor
127 reviews 127 reviews
51 hotel reviews
101 helpful votes 101 helpful votes
4 of 5 stars Reviewed 1 week ago

We spent 4 nights here and this was the end of our Japan holiday. The service is great. From the moment you step inside the hotel everything is taken care of. The people are very friendly. Checkin was a very positive procedure. They take the time and everything is arranged. They have a solution and answer for every question you... More 

Was this review helpful? Yes 3
San Francisco, California
Reviewer
4 reviews 4 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

Park Hyatt Tokyo's concierge service is second to none. Despite a travel glitch on my end, they were able to follow through and confirm a dinner reservation I had arranged through their services. Special commendations go out to Aki and Ryoko--you guys are stars!

Was this review helpful? Yes 4
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 1 week ago

I am a loyal Hyatt supporter, and this was my second visit to PH Tokyo, which I have long regarded as my favorite hotel in the world. My recent visit, however, was an absolute disaster. A few hours before checking into the hotel, I had my wallet and cell phone stolen. During check-in, after the rep asked for a credit... More 

Was this review helpful? Yes 3
knishiyama, Manager at Park Hyatt Tokyo, responded to this review

Dear Guest, Thank you for staying with us recently and for sharing your feedback on your arrival experience. We were sincerely concerned to read that your recent experience at Park Hyatt Tokyo was such a disappointment and would like to extend our most heartfelt apologies. Losing your wallet and credit card is surely a stressful experience, and the lack of... More 

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Staying in Shinjuku

Neighborhood Profile
Shinjuku
Shinjuku is the commuting capital of Tokyo, and contains the busiest train station in the world. To the west, there's an office district with the Tokyo Metropolitan Government Office at its center. To the east, there’s a district with long-established department stores, cinemas and theaters. Shinjuku Gyoen is a park originally built as the garden for the Imperial Household. It is quite famous as a venue for cherry-blossom viewing in March and April. In Shinjuku, many restaurants operate all night, and districts such as Omoide Yokocho (Memory Lane) or Shinjuku Golden Machi have back streets filled with tiny restaurants and bars that reflect each owner’s unique taste and style.
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