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Keio Plaza Hotel Tokyo

4.0 of 5 2-2-1 Nishi-Shinjuku, Shinjuku 160-8330, Tokyo Prefecture
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Certificate of Excellence 2014
Keio Plaza Hotel Tokyo
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Keio Plaza Hotel Tokyo
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1,942 reviews from our community

Traveler rating
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    32
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (256)
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Emirate of Sharjah, United Arab Emirates
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

I loved the hotel, the view was really amazing (got the chance to see Fuji mountain from my room), rooms are comfortable and clean, WiFi is available. I liked the variety of options in breakfast, and the service was really nice. I also liked the great consideration of the guest culture & religion as they indicated Qibla direction in our... More 

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Singapore
Contributor
19 reviews 19 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Stayed in December with family in the renovated Superior rm, free wi-fi. Room was very clean and I was allergic to dust. I was given to a room on 33 floor with good city view and part Mt Fuji view (white cone top) on a clear morning ! Hotel is big, check out is quite fast .Limousine service to airport... More 

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Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Great home away from home. All services were performed as you would expect. Room was cleaned daily. Not one negative thing to say. Plenty of food, drink, and entertainment options nearby, plus walking around is safe. The plaza and the park behind were a great way to stretch the legs instead of sitting inside.

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KeioPlaza, フロント オフィス マネージャー at Keio Plaza Hotel Tokyo, responded to this review

We greatly appreciate your taking time to post such a wonderful review and even more for your staying with us at the Keio Plaza Hotel Tokyo. All of our hotel staff are glad to hear that we could meet your expectations during your visit. As we are constantly striving to improve on our facilities and services, we will share your... More 

Bengaluru (Bangalore), India
Contributor
11 reviews 11 reviews
5 hotel reviews
5 of 5 stars Reviewed 4 days ago NEW

I have spent 4 weeks at Keio Plaza now. The hotel has a great location in Shunjuku, is well connected via the subway and buses. There is a direct bus from Narita and Haneda to the hotel (Airport Limousine). The staff speaks decent english and communication has never been a problem so far. Great room service and quick check-in/check-out. Hotel... More 

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KeioPlaza, フロント オフィス マネージャー at Keio Plaza Hotel Tokyo, responded to this review

Thank you very much for your long stay with us at the Keio Plaza Hotel Tokyo and also for taking your precious time to post your feedback. We will share your comment with all of our team. Our team will be very happy and appreciative to know you enjoyed your stay. Your valuable comments will indeed encourage us to provide... More 

Melbourne, Australia
Senior Reviewer
8 reviews 8 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

Great location - walking distance to the alleyway bars + restaurants of Shinjuku. Directly opposite the Tokyo Metropolitan Governent Buildings. Walking about 5 minutes in underground arcade to Shinjuku station, with lots of food and cute shops. Cool retro bar on the top floor with happy hour drinks. Lovely spacious rooms, free newspaper, quiet, nice toiletries.

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KeioPlaza, フロント オフィス マネージャー at Keio Plaza Hotel Tokyo, responded to this review

Thank you for choosing to stay with us during your recent trip to Tokyo. We greatly appreciate your taking time to post a review of our hotel. Also, thank you for sharing with us your experiences during your stay. As you have experienced, we believe our location is one of the best in Tokyo for travellers who enjoy shopping, entertainment,... More 

Ankara, Turkey
Contributor
15 reviews 15 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

I accompanied my wife for her business trip to see wonderful Tokyo. The staff was perfect and kind as Japanese people are.The location was not city center, but there was a very big metro and train station next to the hotel, you can go anywhere using it. And was this spectacular view over Tokyo, whether you are on Main Tower... More 

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KeioPlaza, フロント オフィス マネージャー at Keio Plaza Hotel Tokyo, responded to this review

Thank you for choosing to stay with us during your recent trip to Tokyo. We greatly appreciate your taking time to post a review of our hotel. Also, thank you very much for praising our hotel staff. We will share your positive comments with our staff as added encouragement in our continuing efforts to extend the best possible standard of... More 

uk
Contributor
11 reviews 11 reviews
11 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 1 week ago

Rooms were clean but quite dated. I wouldn't stay there again if i ever went back to Tokyo but location is central and transport links were very good and punctual. Didn't eat at the hotel as nice as it looked it was pricey compared to other places

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KeioPlaza, フロント オフィス マネージャー at Keio Plaza Hotel Tokyo, responded to this review

Thank you for taking the time to offer us your feedback. We are very sorry to hear that we could not meet your expectations in regard to the room. We assume that the room assigned you was one of the remaining rooms in the South Tower that have not gone through our recent refurbishment program. As of this writing, we... More 

Bangkok, Bangkok, Thailand
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 1 week ago

My family and I have stayed in Keio Plaza for the third times. The first and second time we came with the tourist agency, so we have to stay at the deluxe room. In the third time, we traveled ourselves and came for the Plaza Premiere room in the main tower. We found that the room is quite nice and... More 

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KeioPlaza, フロント オフィス マネージャー at Keio Plaza Hotel Tokyo, responded to this review

Thank you for selecting the Keio Plaza Hotel as your preferred hotel in Tokyo. We are so pleased to hear that you liked our Plaza Premier room and restaurants. Please be advised that "Jurin" has gone through renovation and has reopened as "All Day Dining Jurin". On your next visit, please try our new "Jurin" which offers more upgraded breakfast... More 

New York City, New York
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

Our first impression is that the room was a little outdated (kind of a 70's hotel room). Once we got used to it we got comfortable and even thought it had its charm. It was super clean. The hotel is close to Shinjuku station and Tochomae station you can take virtually any train line (JR, Keio etc) Our only complaint... More 

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KeioPlaza, フロント オフィス マネージャー at Keio Plaza Hotel Tokyo, responded to this review

Thank you for choosing the Keio Plaza Hotel during your trip to Tokyo. We also want to extend our heartfelt appreciation for your recommending us! We are glad to hear that you enjoyed our services and location. In regard to the room, we assume the room you were assigned has yet to be renovated. As you noted, for your next... More 

Contributor
16 reviews 16 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

My Husband and I were on our honeymoon in Tokyo and unfortunately our travel agent mixed up our room request and we were put in the old tower. When we told the front desk of the mix up - although it was not the fault of Keio Plaza, they upgraded us to the premier suites. (We did pay a charge,... More 

Was this review helpful? Yes
KeioPlaza, フロント オフィス マネージャー at Keio Plaza Hotel Tokyo, responded to this review

Congratulations from the Keio Plaza Hotel! Thank you for choosing us during your honeymoon trip in Tokyo. We are pleased that we were able to be a part of this special occasion. At the same time, we are relieved to hear that we could meet your original request and you had a comfortable stay in our Plaza Premier room. It... More 

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Additional Information about Keio Plaza Hotel Tokyo

Address: 2-2-1 Nishi-Shinjuku, Shinjuku 160-8330, Tokyo Prefecture
Phone Number:
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Shinjuku
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Keio Plaza Hotel Tokyo 4*
Number of rooms: 1438
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Also Known As:
Keio Plaza Shinjuku
Keio Plaza Hotel Tokyo Shinjuku
Hotel Style:
#4 Luxury Hotel in Shinjuku
#4 Business Hotel in Shinjuku
#5 Family Hotel in Shinjuku
#5 Romantic Hotel in Shinjuku

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