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All 68 Shinjuku hotels

Keio Plaza Hotel Tokyo

4.0 of 5 Hotel   |   2-2-1 Nishi-Shinjuku, Shinjuku, Tokyo Prefecture 160-8330, Japan
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Ranked #8 of 68 hotels in Shinjuku
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed yesterday
EllieDodds Cramlington, United Kingdom
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Cramlington, United Kingdom
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed yesterday NEW

Overnighting in Tokyo after a cruise. Hotel is well situated and would have no hesitation in recommending this hotel. Very central an close to the shinjuku station rail and underground. Lots of places to eat and department stores within easy walking distance.

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Taipei, Taiwan
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed yesterday NEW

友たちと一緒に泊まったけど、朝10時くらいに先に到着しちゃって、そのままお荷物係にフロントまでエスコートされてて。それならチャックインしちゃっても大丈夫って感じ?と思いながらフロントに英語でチェックインのお願いしたら、チェックイン時間は2時ですっと冷たく返事された。仕方なく、お荷物を預けてしばらくふらふらしようと思って周辺マップを頼んだら、また冷たく対応されました。最初話しかけた時に冷たい目差しをされて、マップも片手で渡された。すごく不愉快でした。 チェックイン手続きをしたときも英語なんですけど、お部屋をエレベータ近くにしてほしいとお願いしたら、もちろんです!大丈夫だよ!と明るくに返事したけど、一番奥のお部屋でした…エレベータからお部屋まではすごく疲れる。たぶん英語ではあまり通じでなかったのかとすごく思いました。でもお荷物係とハウスキーピングの対応はすごく早くてよかったです。 お部屋自体は結構よかったんです。ただ語学が中途半端です。 まずはきちんと英語が通じるようにしてください。 I arrived too early in the morning, and I knew that the check-in time is 2PM, but the bell escort me to the front desk right after I exit the bus. So I thought maybe I can do the check-in process first? But when I ask Front Desk to check-in, I got rejected coldly, saying that... More

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Amsterdam, The Netherlands
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We stayed for 7 nights in the Plaza Luxe in the South Tower of Keio Plaza. Close to Shinjuku station, clean, complimentary bottled water, beautiful view, on a clear day you can see Mt. Fuji, free wi-fi. It perhaps does not have the "wow" factor, but it is a very comfortable hotel. There is a small supermarket in the south... More

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16 reviews 16 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We stayed 4 nights at the hotel. We had a renovated room in the South tower. It had a nice view, and we even saw Mt. Fuji out the window on clear days. The room was sizeable for Tokyo. All these things were included: slippers, yukata cotton robes, toiletries, Tokyo Times newspaper, wifi. There is a small fridge/mini bar and... More

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Sao Paulo, SP
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

I stayed in March, 2014 for 5 days. Great location in Shinjuku, staff very helpful and very comfortable room. Go to the Government Building very close to the hotel, where you can have a great view of Tokyo from the 45th floor, free!

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London, United Kingdom
Senior Contributor
38 reviews 38 reviews
36 hotel reviews
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

Pretty disappointing. On checking we were told we'd been 'upgraded'. Our. ' upgraded' room was extremely dated and contrasted very poorly with the cheaper hotel we'd stayed at on our arrival in Japan. After going down to reception to complain, we were allocated one of the 'luxe' rooms. Whilst this was a distinct improvement, it was no better than our... More

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London, United Kingdom
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I stayed here recently for four nights, the hotel has all the facilities that I needed. It is a massive complex, and can be very busy, reception staff are very helpful, but be prepared to wait in busy times, so if you have transport booked - give yourself plenty of time! The concierge were great with advise about places to... More

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Melbourne Australia
Senior Contributor
29 reviews 29 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This is the second time we stayed at Keio Plaza. A most pleasant stay. Room was clean, they upgraded us to the "Exec" floors at 28th floor and South tower that has been renovated. There was a nice view to the east and I could see the Skytree in the morning. Hotel is close to everything, just 5 minutes walk... More

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Malvern, Worcs
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 6 days ago NEW

The Keio Plaza Hotel is vast. I was unimpressed that after a 12 hour flight, time taken to get through the usual airport formalities and a one and a half hour transfer I could not get to my room for another four hours! Bad start. The hotel was quite comfortable with a wide range of facilities but my room was... More

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Sydney, Australia
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
5 of 5 stars Reviewed 1 week ago

Adjacent to Shinjuku station and close to the Keio Sky Gardens for great food shopping. The Goyen National Gardens are a short walk away and was spectacular with the cherry blossoms and other blooming trees. Room was well-sized for the two of us and the higher floors have great views. There is a bustling electronics precinct nearby as well as... More

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Additional Information about Keio Plaza Hotel Tokyo

Also Known As:
Keio Plaza Shinjuku
Keio Plaza Hotel
Keio Plaza Hotel Tokyo Shinjuku
Address: 2-2-1 Nishi-Shinjuku, Shinjuku, Tokyo Prefecture 160-8330, Japan
Phone Number:
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Shinjuku
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in Shinjuku
#4 Business Hotel in Shinjuku
#6 Family Hotel in Shinjuku
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Keio Plaza Hotel Tokyo 4*
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