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Keio Plaza Hotel Tokyo

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2-2-1 Nishi-Shinjuku, Shinjuku 160-8330, Tokyo Prefecture
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Keio Plaza Hotel Tokyo
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    2,300 Reviews from our TripAdvisor Community

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    Rating summary
    • Location
      4.5 of 5 stars
    • Sleep Quality
      4 of 5 stars
    • Rooms
      4 of 5 stars
    • Service
      4 of 5 stars
    • Value
      4 of 5 stars
    • Cleanliness
      4.5 of 5 stars
    Traveler tips help you choose the right room.   Room tips (326)
    Date | Rating
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    Shenzhen, China
    Level Contributor
    21 reviews
    10 hotel reviews
    common_n_hotel_reviews_1bd8 9 helpful votes
    1 of 5 stars Reviewed yesterday NEW

    Unfriendly staff, poor concierge, "don't ask me anything" operator. Old posh hotel but managed a crew who don't give a damn if their client were happy or not. Do not recommend, there are better hotel. Walking from Shinjuku Station was a pain as there are not much exit with lift.

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    Barcelona, Spain
    Level Contributor
    6 reviews
    3 hotel reviews
    common_n_hotel_reviews_1bd8 2 helpful votes
    2 of 5 stars Reviewed yesterday NEW

    Hotel is big and rooms were spacious but old and scruffy. Room was only every three days!!! When I asked why only my towels had been changed they answered that they had an "eco-policy" whatever that meant nothing to do with eco friendliness. Even though we left cards for sheets to be changed they were not. Then wanted to charge... More 

    Was this review helpful? Yes 1
    Dubai, United Arab Emirates
    Level Contributor
    23 reviews
    12 hotel reviews
    common_n_hotel_reviews_1bd8 17 helpful votes
    5 of 5 stars Reviewed 2 days ago NEW

    We stayed in this hotel last week as a family of four and it was lovely. This is a very large hotel and is very busy but we never felt that this was in anyway compromising our enjoyment there. The hotel staff are efficient and friendly. We had Premier rooms which were well appointed and large. They even accommodated our... More 

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    New South Wales, Australia
    Level Contributor
    11 reviews
    4 hotel reviews
    common_n_hotel_reviews_1bd8 10 helpful votes
    5 of 5 stars Reviewed 4 days ago NEW

    This hotel is fantastic. Staff very helpful and everyone's English was really good. Our room was really nice and in a perfect location, it was walking distances from everywhere we wanted to go. We were early for check in so the booking staff allowed us to use their luxury lounge to hang out in while we waited. Would recommend and... More 

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    Santa Ana, California
    Level Contributor
    424 reviews
    21 hotel reviews
    common_n_hotel_reviews_1bd8 202 helpful votes
    5 of 5 stars Reviewed 6 days ago NEW

    We were so tired from all of out adventuresome touring that when we checked into the hotel, it was like coming home. We didn't have to wonder if the bathroom would be "Western" or not. We didn't have to ask how things worked. We could take a wonderful shower. We were very pleased with the location. In just a few... More 

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    australia
    Level Contributor
    6 reviews
    common_n_hotel_reviews_1bd8 8 helpful votes
    4 of 5 stars Reviewed 6 days ago NEW via mobile

    Very very large hotel in Shinjuku area of Tokyo , centrally located on government building side (as opposed to shopping and entertainment precinct) of district . Easy walk to major transport interchange etc large range of restaurants catering for all tastes. Within the hotel and good size shop providing a range of travellers needs including food snacks meals and souvenirs.... More 

    Was this review helpful? Yes 1
    Surabaya, Indonesia
    Level Contributor
    1 review
    5 of 5 stars Reviewed 1 week ago NEW

    We stayed at this hotel a while back. Shinjuku is one of the biggest hubs in Tokyo with plenty of shopping and eating to be had. For me personally, it's within walking distance to YODOBASHI camera shinjuku, one of the greatest electronics store I've seen anywhere. Within 50 meters to a convenience store. Only 2 stations away from Meiji shrine... More 

    Was this review helpful? Yes 1
    Tokyo, Japan
    Level Contributor
    17 reviews
    11 hotel reviews
    common_n_hotel_reviews_1bd8 27 helpful votes
    4 of 5 stars Reviewed 1 week ago

    This is a very busy hotel with both foreign and local guests. Elevators are always crowded with many Chinese & Southeast Asian guests chatting like there's no tomorrow. Very noisy corridors. Rooms are bigger than the average hotels in Tokyo. Bed is comfortable and overall very clean. This a very old hotel and aircontioning system justifies the age of the... More 

    Was this review helpful? Yes 1
    KeioPlaza, フロント オフィス マネージャー at Keio Plaza Hotel Tokyo, responded to this review

    Thank you for choosing the Keio Plaza Hotel Tokyo during your trip to Tokyo. It is greatly appreciated that you took the time to offer your comments regarding your experiences at our hotel. We will definitely follow up on each comment of concern. Your valuable feedback will indeed encourage us to provide an even better standard of service. Thank you... More 

    Brooklyn, New York
    Level Contributor
    16 reviews
    10 hotel reviews
    common_n_hotel_reviews_1bd8 7 helpful votes
    4 of 5 stars Reviewed 1 week ago

    I spent the first night of a week long business trip in this hotel, as my preferred hotel didn't have a vacancy for the first night of my stay. The service was fantastic, but the place is a worn 4 star business hotel... Nothing more, nothing less. The price was very fair for the experience provided. My room had a... More 

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    Level Contributor
    5 reviews
    4 hotel reviews
    common_n_hotel_reviews_1bd8 4 helpful votes
    4 of 5 stars Reviewed 1 week ago

    We stay here inshinjuku and this hotel nearby the station and walking for 15 minutes to the shopping area. This is big hotel with two tower, quite place to stay but not too far from crowded area, shinjuku shopping area, where you can find a lot of merchandise : souvenir, electronic, new and second hand bags and watches from luxury... More 

    Was this review helpful? Yes 1
    Hotel Review Summarization

    What travelers say

    • Convenience store(7)
    • Short walk(5)
    • Very good(3)
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    1,470 photos of this hotel

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    Bathroom (77)
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    Dining (35)
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    Amenities (7)
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    Japanese Room (72)
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    Kitty Town Room (85)
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    Plaza Premier Room (71)
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    The Hotel (45)

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    Staying in Shinjuku

    Neighborhood Profile
    Shinjuku
    Shinjuku is the commuting capital of Tokyo, and contains the busiest train station in the world. To the west, there's an office district with the Tokyo Metropolitan Government Office at its center. To the east, there’s a district with long-established department stores, cinemas and theaters. Shinjuku Gyoen is a park originally built as the garden for the Imperial Household. It is quite famous as a venue for cherry-blossom viewing in March and April. In Shinjuku, many restaurants operate all night, and districts such as Omoide Yokocho (Memory Lane) or Shinjuku Golden Machi have back streets filled with tiny restaurants and bars that reflect each owner’s unique taste and style.
    Explore this neighborhood
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