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All 72 Shinjuku hotels

Keio Plaza Hotel Tokyo

4.0 of 5 Hotel   |   2-2-1 Nishi-Shinjuku, Shinjuku, Tokyo Prefecture 160-8330, Japan
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Keio Plaza Hotel Tokyo
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Ranked #7 of 72 Hotels / Ryokan in Shinjuku
Certificate of Excellence 2014
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1,761 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Brisbane
Top Contributor
54 reviews 54 reviews
35 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed yesterday NEW

My husband and I decided on this hotel as a stopover on the way back from Europe. My friend and her son who live in Osaka, met us at the hotel and spent the 2 nights with us. I am in a wheelchair and the fact that this hotel has 7 rooms was very comforting. The room was quite well... More

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Kerava, Finland
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I attended an international conference. Conference facilities were little out of date. The hotel was huge and many good restaurants. Even Sky Bar on the 45th floor. Everybody was very polite, but level of English is poor. Breakfast was dissappointment very little selection. Good hotel if you attend conference, but I would not recommend to families.

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Omaha, Nebraska
Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

My wife and I stayed at this property in September 2014. In our 3 visits to Japan (the others being in 2002 and 2007), Keio Plaza has always been our home away from home in some capacity. The hotel's biggest plus in my opinion is its location. It really is centrally located in the heart of Shinjuku and it's about... More

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Welwyn, United Kingdom
Contributor
19 reviews 19 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We stayed here at the beginning and end of a tour of Japan. Having stayed in Tokyo some years ago I was surprised by the good size of the rooms in this hotel. An excellent location - near but not too near the station, and with easy access to countless restaurants. The restaurant on the 45th floor is a great... More

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KeioPlaza, フロント オフィス マネージャー at Keio Plaza Hotel Tokyo, responded to this review

Thank you very much for taking time to offer your wonderful review of the Keio Plaza Hotel Tokyo. We are glad to know that you enjoyed our location, room, and breakfast at the Coffee House JURIN during your stay with us. As you have experienced, we believe our location is one of the best in Tokyo for both leisure and business... More

sussex
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW via mobile

We had a lovely spacious room on the 25th floor in the south tower. The view was fantastic overlooking the government building with Mount Fuji visible on clear days in the distance. The maid service was excellent and the room cleaned immaculately each day. The reception staff were helpful and spoke good English especially the lady who helped us out... More

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Pretoria, South Africa
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This is an upmarket establishment with great restuarants and a small shopping area. The staff were friendly and spoke English which was a great help in a country where the language is generally not spoken. The were rooms spacious and had everything that was to be expected in such an establishment. The hotel is situated a few blocks from Shinjuku... More

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KeioPlaza, フロント オフィス マネージャー at Keio Plaza Hotel Tokyo, responded to this review

Thank you very much for your wonderful review of our hotel! We are happy to hear that you felt comfortable during your stay and that everything was convenient. We look forward to your next stay at the Keio Plaza Hotel Tokyo, hopefully in the near future. Best regards, More

Sydney, Australia
Contributor
16 reviews 16 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Room sizes have a bad rap in Japan, and for good reason. Spend the (little) extra and upgrade and normally you won't be disappointed. Service is fantastic and staff are very helpful. The hotel is centrally located with many alternate restaurant options close by. Plentiful shopping options close by. And for the women, Susheido products stock the bathrooms!!!! Good for... More

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KeioPlaza, フロント オフィス マネージャー at Keio Plaza Hotel Tokyo, responded to this review

Thank you for choosing the Keio Plaza Hotel for your family trip to Tokyo. We are so happy to hear that you enjoyed our room, amenities, services, and location. Among all, it is great to know that our team was able to assist you accordingly. We will share your comments with our team as encouragement in our onoing improvements. We... More

Silkeborg, Denmark
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 1 week ago NEW

Tokyo is one of my favourite cities and this hotel is fantastic. The city is expensive but worth every yen! The hotel is close to the biggest metro's in the world, Shinjuku station.from here you can easily visit every place in this big metropol.

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KeioPlaza, フロント オフィス マネージャー at Keio Plaza Hotel Tokyo, responded to this review

Thank you for sharing your thoughts about the Keio Plaza Hotel. We are glad to know that you liked the city and our hotel. As you mentioned, Shinjuku is a very convenient place and offers very unique attributes that visitors seek. We are delighted to know that our location met your expectations. We hope to welcome you back in the... More

Hong Kong, China
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We stayed here just recently, like 3 days ago. The booking was made by our travel agent and i was not aware of the renovated/unrenovated rooms. Our agent booked the unrenovated standard room with twin beds... Upon learning that, i decided to email the hotel and asked if we could get the renovated room instead, they replied and said if... More

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KeioPlaza, お客様担当マネージャー at Keio Plaza Hotel Tokyo, responded to this review

Thank you for your feedback of your recent stay at the Keio Plaza Hotel. We are so thrilled to know that our team was able to make your special vacation more memorable! We have shared your kind comments with Ishioka and Ohashi as well as our bell service team. Your compliments are our greatest motivation in achieving a higher standard... More

Brisbane, Australia
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

The Keio Plaza was definitely a higher standard than the places we usually stay, but the prices were very good. We booked online 2 months ahead and got a discount. The rooms are very large by Japanese standards, and have nice fittings and a fancy marble bathroom. The beds are firm and comfortable and the shower was great too. We... More

Was this review helpful? Yes
KeioPlaza, フロント オフィス マネージャー at Keio Plaza Hotel Tokyo, responded to this review

Thank you for sharing your experiences with us and recommending the Keio Plaza Hotel. It is good to hear that you enjoyed our room, bar, services, and location. As you may have noticed, we have many room types of different sizes. We usually recommend booking a superior type (or upper category room types) when a baby crib is needed. For... More

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Additional Information about Keio Plaza Hotel Tokyo

Address: 2-2-1 Nishi-Shinjuku, Shinjuku, Tokyo Prefecture 160-8330, Japan
Phone Number:
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Shinjuku
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Keio Plaza Hotel Tokyo 4*
Number of rooms: 1438
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Also Known As:
Keio Plaza Shinjuku
Keio Plaza Hotel Tokyo Shinjuku

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