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All 70 Shinjuku hotels

Keio Plaza Hotel Tokyo

4.0 of 5 Hotel   |   2-2-1 Nishi-Shinjuku, Shinjuku, Tokyo Prefecture 160-8330, Japan
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Ranked #5 of 70 hotels in Shinjuku
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 3 days ago
jolt510 Allentown, Pennsylvania
  • Overview
  • Reviews (1,643)
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1,643 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (203)
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English first
Allentown, Pennsylvania
Reviewer
5 reviews 5 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We stayed in a 4 person room that was pretty large and had an amazing view of Tokyo. Staff was excellent. Food was very good although expensive but there are many many other food options nearby. Location is excellent. Shuttle to Disney was a great plus. I would definitely stay here again.

Was this review helpful? Yes 2
Contributor
13 reviews 13 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My wife and I stayed here from August 16-24. From day 1 to the end of our stay, we have enjoyed its service, its cleanliness, the level of service, and their ability to make guests feel welcome. We have read previous reviews complaining about how the hotel was old. I think we were lucky to have been assigned rooms in... More

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KeioPlaza, フロント オフィス マネージャー at Keio Plaza Hotel Tokyo, responded to this review

Thank you for sharing your experiences with us. It was great reading your review and learn you enjoyed our services and room. Also, we are pleased to know that our team responded quickly to solve the internet problem. At the same time, please accept our applogies for any inconvenience you might have encountered. Regarding the breakfast, we understand that breakfast... More

Madrid, Spain
Top Contributor
177 reviews 177 reviews
25 hotel reviews
102 helpful votes 102 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

The Keio Plaza Hotel in Tokyo was our choice for a quick trip to Tokyo. It is a modern hotel very conveniently located, close to Shinjuku station. The rooms are large for a Japanese standard and clean, but no special views. The hotel has many restaurants at the hotel, all very expensive. But there are also many options and a... More

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Contributor
14 reviews 14 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

The Hotel is placed in the lively and picturesque neighborhood of Shinjunku. When the night life explodes only a few blocks away from the hotel, you can find all the kind of restaurants you'd like and crazy Japaneese night clubs or characteristic Love Hotels not far away. But the Keio Plaza Hotel is absolutely quiete and silent for all kinds... More

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Singapore, Singapore
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I stayed in this hotel in Dec 2013. The airport limousine bus stops directly at this hotel, and if you are hotel guest, you can book your airport return trip from the dedicated counter just beside the concierge, all within 10mins, very easy. The check-in process was a little slow, there were many guests checking in at the same time.... More

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KeioPlaza, フロント オフィス マネージャー at Keio Plaza Hotel Tokyo, responded to this review

Thank you for choosing the Keio Plaza Hotel for your family trip. We are glad to hear you enjoyed our room, services, and location. As you have experienced, we believe our location is one of the best in Tokyo for travellers who enjoy shopping, entertainment, the nightlife, skyscrapers, modern and traditional culture and so on. At the same time, Shinjuku... More

Sao Paulo, SP
Contributor
11 reviews 11 reviews
3 hotel reviews
4 of 5 stars Reviewed 6 days ago NEW

The Hotel is very well located, close to Shinjuku station. Standard comfort room clean. From the room we got, we had the chance to see the Fuji Mount, amazing experience. Personnel extremely kind, more than the average, already high standards in Japan. There are several options of restaurants and even a small convenience store in the hotel basement area.

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KeioPlaza, フロント オフィス マネージャー at Keio Plaza Hotel Tokyo, responded to this review

Thank you for sharing your experiences with us at the Keio Plaza Hotel. It is great to hear that you enjoyed our room and views of Mt. Fuji from the room. As you have experienced, we believe our location is one of the best in Tokyo for both leisure and business travellers. We will share your favorable comments with our... More

Dublin, Ireland
Senior Contributor
31 reviews 31 reviews
31 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 1 week ago

We split our stay in Tokyo so we could stay in a couple of different areas. We stayed a few nights in the Keio Plaza and moved to the Ginza area for the end of our trip to Japan. The Keio Plaza was at a great location next to the Shinjuku station and shopping malls. Very large and modern hotel... More

Was this review helpful? Yes 1
KeioPlaza, フロント オフィス マネージャー at Keio Plaza Hotel Tokyo, responded to this review

Thank you for choosing the Keio Plaza Hotel for your stay in Tokyo. It is great to hear you liked our location. We are happy to know your friends, who have stayed with us in the past, did recommend our hotel. We trust that we did meet your every expectation. As you may have experienced, each district of Tokyo has... More

Sydney, Australia
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed for 8 nights recently. Premier room which is worth the extra $. Overall this hotel is looking tired, gym hardly worth it and where else anywhere do they charge hotel guests to use the swimming pool?! But service is very good and location convenient. Have a drink at the top level bar - great view!

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KeioPlaza, フロント オフィス マネージャー at Keio Plaza Hotel Tokyo, responded to this review

Thank you for staying at the Keio Plaza Hotel. We are glad to hear that you enjoyed your stay in our Plaza Premier room. Also, we are so pleased to know you had an opportunity to try our Sky Bar. We think time spent at the Sky Bar is one of the distinctive experiences our guests can have at the... More

Boston, Massachusetts
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 1 week ago

I am not a demanding hotel guest or a divo but my first experience at this hotel has been quite disappointing. The level of English of the Reception and services desk is suboptimal and does not allow for simple requests to be managed satisfactorily. Simple requests to have money changed and a reservation at a kabuki show proved too much... More

Was this review helpful? Yes 1
KeioPlaza, フロント オフィス マネージャー at Keio Plaza Hotel Tokyo, responded to this review

Thank you for taking a few moments of your time to review your stay with us at the Keio Plaza Hotel. Please accept our sincere apologies for the unfavorable impression you had of our hotel during your visit. What you experienced at the Guest Relations Desk is not our usual standard of service. We have addressed this issue with our... More

San Francisco, California
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is a big hotel, but the rooms, amenities and service are all of a high standard. The hotel is next to a major subway station for easy travel to other Tokyo neighborhoods. It is also next to Tokyo City Hall, which offers a great view of the city from its 45th floor. For rainy days the hotel provides many... More

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KeioPlaza, フロント オフィス マネージャー at Keio Plaza Hotel Tokyo, responded to this review

Thank you for sharing your experiences at the Keio Plaza Hotel. It is great to hear that you enjoyed our room, restaurants, and services. Regarding the restaurants, we have more than 20 restaurants and bars to fullfill our guests' interests in gourmet dining ranging from Teppanyaki, Tempura, Sushi, to Chinese, Korean, Italian. Also, we often have special menus to present... More

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Additional Information about Keio Plaza Hotel Tokyo

Address: 2-2-1 Nishi-Shinjuku, Shinjuku, Tokyo Prefecture 160-8330, Japan
Phone Number:
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Shinjuku
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Keio Plaza Hotel Tokyo 4*
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Also Known As:
Keio Plaza Shinjuku
Keio Plaza Hotel Tokyo Shinjuku

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style
#3 Luxury Hotel in Shinjuku #4 Business Hotel in Shinjuku #5 Romantic Hotel in Shinjuku #5 Family Hotel in Shinjuku
Hotel Class
Number of rooms
1438

Questions & Answers

Here’s what questions travelers have asked, with answers from representatives of Keio Plaza Hotel Tokyo and other travelers.
4 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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