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Keio Plaza Hotel Tokyo

4.0 of 5 2-2-1 Nishi-Shinjuku, Shinjuku 160-8330, Tokyo Prefecture
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Certificate of Excellence 2014
Keio Plaza Hotel Tokyo
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Keio Plaza Hotel Tokyo
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1,988 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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San Francisco, California
Contributor
11 reviews 11 reviews
7 hotel reviews
5 of 5 stars Reviewed yesterday NEW

Many good hotels in Tokyo but the Keio has been my " home away from home" for many years. The staff is great and the restaurants and bars are superior. Shinjuku is a bustling place and the hotel is smack in the middle. Shinjuku train station is within walking distance.

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Birkenhead, England, United Kingdom
Contributor
17 reviews 17 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Absolutely humongous hotel and getting around it is an adventure in itself The hotel is immaculate, tastefully decorated and modern The room was generously sized and the robotic toilet makes things interesting. The location of the hotel is great, 5 minutes from the main station, 2 minutes from restaurants, shops and bars and only 10 minutes from the main shopping... More 

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Seattle, Washington
Contributor
15 reviews 15 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I lived in Japan in the late 80's, early 90's - at that time the Keio Plaza was one of the premier hotels in Tokyo. Today it is still a quality hotel, but in terms of style and service it is a bit old-school. We stayed here for several nights in November of 2014. In the past couple years (I... More 

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KeioPlaza, フロント オフィス マネージャー at Keio Plaza Hotel Tokyo, responded to this review

Thank you very much for staying with us at the Keio Plaza Hotel Tokyo. We greatly appreciate your taking time to post a review of our hotel. We are grateful to hear that you enjoyed "your end of the day" at the Luxe Lounge and "beginning of the day" in the breakfast lounge. As we are constantly striving to improve... More 

Portland, Oregon
Contributor
15 reviews 15 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I stayed at the Keio Plaza Premium Suite for business the other week and was blown away by the quality of the room and service. I would come back here to enjoy the great ambiance and great food in the restaurants.

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Rivergaro
Senior Contributor
45 reviews 45 reviews
43 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 1 week ago

We have been here in the beginning and at the end of our Hokkaido photography trip at the end of December 2014. This big Hotel is very conveniently placed close to Shinjuku Station with many shops and restaurant, just in a short walk. The Hotel is huge with many restaurant. If you can afford the highest floor, there is a... More 

Was this review helpful? Yes 1
KeioPlaza, フロント オフィス マネージャー at Keio Plaza Hotel Tokyo, responded to this review

Thank you very much for staying with us at the Keio Plaza Hotel Tokyo and for taking time to post your valuable review. We are very pleased to hear you enjoyed a good visit with us. As we are continuously striving to improve on our services, your comments will be shared with our staff as added encouragement. We look forward... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel is a bit outdated though it was one of the best in the 80s and the room is smaller than expected ; it is also a bit far from Shinjuku Station. Service is ok but is a very busy hotel. There are more new hotels near the station. As they are so busy the bell boy forgot what... More 

Was this review helpful? Yes 2
KeioPlaza, フロント オフィス マネージャー at Keio Plaza Hotel Tokyo, responded to this review

Thank you for taking the time to share your experiences during your recent stay with us. We are really sorry to hear that we did not meet your expectations in regard to our services and facilities. As we are always making every effort to satisfy our guests (and improve on our services), we take your valuable comments seriously and will... More 

Auckland, New Zealand
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Having stayed at the Keio Plaza for many times, we had no hesitation in coming back. The airport limousine bus stops at the hotel so there is no problem accessing the airport. Close to Shinjuku station and there are no shortage of shops and restaurants to choose from. Only thing is over the years it seems like the rooms are... More 

Was this review helpful? Yes 1
KeioPlaza, フロント オフィス マネージャー at Keio Plaza Hotel Tokyo, responded to this review

Thank you very much for choosing the Keio Plaza Hotel and taking the time to provide us your feedback. Also, thank you for informing us of your experiences during your stay. We will share your positive comments with our staff as added encouragement. On the other hand, we are sorry that we could not meet your expectations in regard to... More 

Santa Monica, California
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

My husband and I stayed at the Keio Plaza for 4 nights. We booked the Premiere Plaza Room which is definitely worth spending a few extra dollars on. The room was very nice and big (comparable to a 4 star hotel). It was clean, looked like the photos, and had a beautiful view. It had black out shades so you... More 

Was this review helpful? Yes 1
KeioPlaza, フロント オフィス マネージャー at Keio Plaza Hotel Tokyo, responded to this review

Thank you very much for recently staying with us at the Keio Plaza Hotel Tokyo. We are glad to know we could meet your expectations! We greatly appreciate your taking time to post a wonderful review of our hotel. Also, thank you for sharing with us your experiences during your stay in our Plaza Premier room. We believe our location... More 

Greater Sydney, Australia
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Excellent hotel .Great central location .Hotel is a 5 Star rating in my eyes .I am currently staying Premier Plaza Room 37 th Floor .Fantastic views very large room .Staff are of a high standard including the room cleaners who are so polite and helpful .Can not fault this hotel in anyway .I have read reviews of being dated .?... More 

Was this review helpful? Yes 4
KeioPlaza, フロント オフィス マネージャー at Keio Plaza Hotel Tokyo, responded to this review

Thank you very much for recently staying with us at the Keio Plaza Hotel Tokyo. We are glad to know we could meet your expectations! We greatly appreciate your taking time to post a wonderful review of our hotel. Also, thank you for sharing with us your experiences during your stay in our Plaza Premier room. Thank you once again... More 

Melbourne, Australia
Top Contributor
114 reviews 114 reviews
68 hotel reviews
124 helpful votes 124 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Huge hotel. Old but very well maintained. My room looked as if I was the first one to stay there. Spotless. Cleanest hotel I have ever stayed. Period. The room was quite big compared to other Japanese hotels. The rates, like many big hotels in Japan are super pricey but I was on business, luckily... Will not pay for this... More 

Was this review helpful? Yes 2
KeioPlaza, フロント オフィス マネージャー at Keio Plaza Hotel Tokyo, responded to this review

We greatly appreciate your taking time to post such a wonderful review and even more for your stay with us at the Keio Plaza Hotel Tokyo. We were very privileged to have had you with us and delighted to hear you enjoyed our guest room and services. We will share your positive comments with our staff as added encouragement. We... More 

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Additional Information about Keio Plaza Hotel Tokyo

Address: 2-2-1 Nishi-Shinjuku, Shinjuku 160-8330, Tokyo Prefecture
Phone Number:
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Shinjuku > Shinjuku
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Keio Plaza Hotel Tokyo 4*
Number of rooms: 1438
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Also Known As:
Keio Plaza Shinjuku
Keio Plaza Hotel Tokyo Shinjuku
Hotel Style:
#4 Luxury Hotel in Shinjuku
#5 Romantic Hotel in Shinjuku
#5 Business Hotel in Shinjuku
#7 Family Hotel in Shinjuku

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Staying in Shinjuku

Neighborhood Profile
Shinjuku
Shinjuku is the commuting capital of Tokyo, and contains the busiest train station in the world. To the west, there's an office district with the Tokyo Metropolitan Government Office at its center. To the east, there’s a district with long-established department stores, cinemas and theaters. Shinjuku Gyoen is a park originally built as the garden for the Imperial Household. It is quite famous as a venue for cherry-blossom viewing in March and April. In Shinjuku, many restaurants operate all night, and districts such as Omoide Yokocho (Memory Lane) or Shinjuku Golden Machi have back streets filled with tiny restaurants and bars that reflect each owner’s unique taste and style.