We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hilton Tokyo

Certificate of Excellence
Hotel website
6-6-2 Nishishinjuku, Shinjuku 160-0023, Tokyo Prefecture
Special Offer
Book Early & Save
Book on
TripAdvisor
Trusted partner. We work directly with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Hilton Tokyo
Professional photos View all
Browse nearby
Hilton Tokyo
Add Photo

2,479 Reviews from our TripAdvisor Community

Your overall rating of this property
Roll over, then click to rate
  Click to rate
Traveler rating
    1,185
    937
    260
    64
    33
See reviews for
554
670
266
626
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (376)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
  • All months
    (2479)
  • Mar-May only
    (715)
  • Jun-Aug only
    (596)
  • Sep-Nov only
    (580)
  • Dec-Feb only
    (588)
All months
There are newer reviews for Hilton Tokyo
See the most recent reviews
Melbourne, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 3, 2013

Stayed here for four nights and it was the best four nights of our stay in Tokyo. Perfect location, walking distance to Shinjiku station/shops/restaurants and clubs (although there is a courtesy bus every 10-15 mins to the station). Hotel staff speak English, are knowledgeable about the surrounds and go out of their way to assist guests. Breakfast buffet is amazing... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review

Dear Guest, Thank you for your wonderful review and I am so happy you had a great stay with us and also enjoyed Tokyo. I will share your feedback with the team and we appreciate the time taken to post your experience on this forum. Wishing you safe onward travels. Sincerely Mr Jamie A. Mead General Manager Hilton Tokyo More 

2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 2, 2013

I stayed there from the 21st of September to the 28th 2013 and all I can say is wow. Firstly when we got there we got told that they had upgraded up to the deluxe suite which was an amazing room with a beautiful view of the city. The room and bathroom were actually quite spacious for a japan room.... More 

Was this review helpful? Yes 1
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review

Dear Guest, The title of your review "Best Service" is so fantastic for a hotelier to hear and my team will be equally thrilled that you enjoyed our service and hospitality. We are committed to creating a great experience and to provide the highest levels of product and service. Our current hotel renewal will further improve what we are able... More 

NJ
Reviewer
3 reviews 3 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed October 1, 2013

I recently stayed at this hotel for 3 nights and would definately recommend it to English speaking travelers. The staff all spoke English and were extremely friendly, polite and helpful in assisting with tours, airport transfers etc. The hotel has a free shuttle to Shinjuko Station, which stops in front of the Keio department store. This is extremely convenient as... More 

Was this review helpful? Yes
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review

Dear Guest, Thank you for your very complimentary review and I am pleased you enjoyed our hotel, service and location. My team and I look forward to seeing you again and appreciate that you have taken the time to share your experience on this forum. Sincerely Mr Jamie A Mead General Manager Hilton Tokyo More 

msphyllis
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 30, 2013

This was a typical Hilton, everything you would expect. Manager Kentaro Ohira left a note in our room introducing himself, which was quite nice. Lovely staff, eager to help. We were upgraded to the Executive Level which is always nice, HOWEVER, there is a 'dress code' which they remind you must be adhered to!!!! The hotel is centrally located, walking... More 

Was this review helpful? Yes 1
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review

Dear Guest, Thank you for your 5/5 review. My team and I sincerely appreciate the time taken to share your feedback and we are so pleased you had a wonderful stay. As you mentioned our Executive Lounge and also our Restaurants and Bars all have dress standards and smart casual attire is requested in all areas. The dress standard requirements... More 

los angeles, ca
Contributor
16 reviews 16 reviews
12 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed September 29, 2013

I have stayed at this hotel three times in the past three years. It is very well run, excellent service, stylish, clean, and in a good location. Although it's not cheap, it really is an excellent value. It's like staying in a luxury hotel at mid-range prices. The renovated rooms are tastefully decorated and impeccable. Even the un-renovated rooms (I... More 

Was this review helpful? Yes
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review

Dear Guest, Thank you for sharing your experience and praise for our hotel on this forum, it is sincerely appreciated. I will also share your feedback with the team as they are committed to providing the highest levels of personalized service and it is wonderful to know you appreciated their efforts. I would however like to clarify for all readers... More 

Belfast, United Kingdom
Senior Reviewer
8 reviews 8 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed September 29, 2013 via mobile

What a fabulous hotel, in fact this is the nicest place we have ever stayed, and within stumbling distance of the bright lights and golden gai area. We got a great deal on our room (it worked out at about £105 a night for a 30m squared room) via doing some checking on all the hotel deal web sites. Can't... More 

Was this review helpful? Yes 2
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review

Dear Guest, It is wonderful to hear from you and to know that you are looking forward to returning to Hilton Tokyo at the end of your travels. My team and I look forward to welcoming you back. Sincerely Mr Jamie A Mead General Manager Hilton Tokyo More 

Sydney, Australia
Top Contributor
58 reviews 58 reviews
13 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed September 27, 2013

We stayed here twice during our trip and were able to leave some luggage behind so we could travel light to hiroshima and kyoto. Hotel very clean and very nice pool,gym and bathing area. if you arrive early you can have a japanese bath at the gym and freshen up, then head to the lounge for some delicious food before... More 

Was this review helpful? Yes
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review

Dear Jennifer, Thank you sincerely for your very complimentary review and we appreciate the time taken to share your experience on this forum. I hope you had a comfortable trip home to Sydney, Australia and we look forward to welcoming you back when your travels next take you to Tokyo. Sincerely Mr Jamie A Mead General Manager Hilton Tokyo More 

Fremont, California
Top Contributor
59 reviews 59 reviews
40 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed September 27, 2013

I stayed here for one night on a layover. I got an upgrade upon request, but unfortunately it was on a smoking floor. The exec lounge was closing so I didn't get to use it. The room is clean and is of decent size with a nice view; also the bed is very comfortable. Based on hotel staff's recommendation, I... More 

Was this review helpful? Yes
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review

Dear Guest, Thank you for your 5/5 review. Concerning Express Check Out this service is offered to all guests if a credit card is provided on arrival and the guest chooses this as a payment option. The Non Stop Check Out station is available at all times directly as you exit the guest elevators on level one and clearly signed.... More 

San Jose, California
Top Contributor
145 reviews 145 reviews
36 hotel reviews
76 helpful votes 76 helpful votes
3 of 5 stars Reviewed September 27, 2013

For a westerner in Tokyo on business wants easy access to good food, a comfortable bed, and a good shower. Everything else is a plus. I will list instead of dragging on endlessly. TV: Good quality HD but a lack of western channels (FYI...CNN International is not considered a western channel) Air Conditioning: Excellent Bed Quality: Not your bed but... More 

Was this review helpful? Yes 1
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review

Dear Guest, Thank you for your review and I am pleased you enjoyed your recent stay with us. I would however like to clarify for readers of this forum a few points following your review. Concerning HD television the hotel offers 7 HD English channels (Including CNN in English) plus channels in Japanese, Korean and Mandarin. As a Tokyo hotel... More 

Ljubljana
Top Contributor
65 reviews 65 reviews
54 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed September 27, 2013

I wish I could stay here a night or two longer, so I would try some hotels offers. Room was classic, no special upgrades. Front office is a bit hidden behind two giant pillars, but staff is nice; I have read that executive lounge is great - it is ( food, drinks,..), but for my opinion too crowded at the... More 

Was this review helpful? Yes
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review

Dear Guest, Thank you for your review and I am glad you enjoyed our product and service. Our Executive Lounge can get quite busy at certain times especially on weekends due to high Executive Floor occupancy and HHonors elite status members. The Lounge team makes every effort to ensure capacity is managed and any delay is kept to an absolute... More 

Questions? Get answers from hotel staff and past guests. Ask a question

1,310 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (811)
Viewed
Room/suite (232)
Viewed
Dining (67)
Viewed
Pool/beach area (2)
Viewed
View from room (86)
Viewed
Hotel & grounds (99)
Viewed
Bathroom (60)
Viewed
Family/play areas (1)
Viewed
Business center/function rooms (9)
Viewed
3:31
Videos (7)
Viewed
Other (248)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (408)
Viewed
Amenities (92)
Viewed
King Room (50)
Viewed
Pool (14)
Viewed
Restaurants and Bars (135)
Viewed
Suite (74)
Viewed
The Hotel (43)

Management photos: Courtesy of the property manager

Viewed
All management photos (91)
Viewed
Dining (7)
Viewed
Hotel & grounds (14)
Viewed
Room/suite (35)
Viewed
Business center/function rooms (6)
Viewed
Pool/beach area (3)
Viewed
Bathroom (2)
Viewed
Other (24)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...

Staying in Shinjuku

Neighborhood Profile
Shinjuku
Shinjuku is the commuting capital of Tokyo, and contains the busiest train station in the world. To the west, there's an office district with the Tokyo Metropolitan Government Office at its center. To the east, there’s a district with long-established department stores, cinemas and theaters. Shinjuku Gyoen is a park originally built as the garden for the Imperial Household. It is quite famous as a venue for cherry-blossom viewing in March and April. In Shinjuku, many restaurants operate all night, and districts such as Omoide Yokocho (Memory Lane) or Shinjuku Golden Machi have back streets filled with tiny restaurants and bars that reflect each owner’s unique taste and style.
Explore this neighborhood
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay