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Hilton Tokyo

Certificate of Excellence
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6-6-2 Nishishinjuku, Shinjuku 160-0023, Tokyo Prefecture
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2,575 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (394)
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There are newer reviews for Hilton Tokyo
See the most recent reviews
Tyler, Texas
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed November 14, 2013

Superb accommodations, great views from the higher floor rooms, excellent service and an outstanding executive floor lounge make this property my favorite. I've stayed here twice and the only small complaint I have is the time it took to check in for my most recent stay (not due to waiting in line but because of all the paperwork). I'm not... More 

Was this review helpful? Yes
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review

Dear Guest, Thank you for your 5/5 review and Top Ranking. Hilton Hhonors Diamond VIP and Executive Floor guests are welcome to proceed directly to the lounge on L37 for check in and check out. When you next choose to stay with us please enjoy in lounge check in. We wish you safe onward travels and look forward to seeing... More 

Kansas City, United States
1 review
5 of 5 stars Reviewed November 14, 2013

The Hilton Tokyo is a great hotel located in a great area in Shinjuku, Tokyo. I received excellent treatment by the staff that spoke good English. The upgraded suite that I received was beautiful. No complaints here!

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review

Dear Guest, We sincerely appreciate your review, recommendation and praise for Hilton Tokyo. My team and I really appreciate the time taken to share your experience and we hope to have the opportunity to welcome you back. Sincerely Mr Jamie A Mead General Manager Hilton Tokyo More 

San Diego, California
Level Contributor
51 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed November 14, 2013

The Hilton Tokyo was a great base for us - great location (very walkable to Shinjuku or hop on the Tokyo Metro, the hotel is located above a station entrance). I need to add in the names of the lines later but it was very convenient. Service was great - Concierge spoke English fluently and the hotel staff was very... More 

Was this review helpful? Yes
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review

Dear Guest, It is our aim to make our guests feel 'at home' and I am so pleased you had a wonderful stay. Thank you for sharing your experience on this forum. My team and I look forward to welcoming you back and safe onward travels. Sincerely Mr Jamie A Mead General Manager Hilton Tokyo More 

Curitiba, Brazil
Level Contributor
66 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 stars Reviewed November 13, 2013

Visiting Tokyo I decided to stay at Hilton Shinjuku. For Japanese standard this hotel has large rooms. The room I had was quite comfortable with views of the city skyline and the park behind the hotel. the air conditioning worked well and there was no waiting on the elevators. This hotel is very well localized, near to many attractions and... More 

Was this review helpful? Yes 1
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review

Dear Guest, Thank you for your great review. We appreciate that you have shared your positive experience at Hilton Tokyo and we look forward to welcoming you back. Sincerely Mr Jamie A Mead General Manager Hilton Tokyo More 

Poughkeepsie, New York
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 stars Reviewed November 12, 2013

I stayed in the Hilton in Shinjuku for 2 weeks recently. The hotel was really excellent. As you would expect from a hotel of this class in Tokyo, everything worked like clockwork. Because I was there so long, I got a long stay discount (20% off laundry and hotel restaurants). The food in the Checkers restaurant was excellent. But, most... More 

Was this review helpful? Yes 2
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review

Dear Guest, As a valued long term guest of our hotel it is so rewarding to know that you had a fantastic experience and that the team and facilities ensured a productive and enjoyable stay. Thank you also for sharing your experience on this forum with other travelers. My team and look forward to welcoming you back to the Hilton... More 

Level Contributor
35 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed November 11, 2013

I stayed in this Hotel from Nov. 3-7, 2013. The hotel lobby was crazy busy in the mornings. However, the hotel seemed pretty used to this level of people and seemed to handle it very well. Their efficiency is most apparent during breakfast where everyone on deck was helping out to find seats for early morning diners. The concierge was... More 

Was this review helpful? Yes
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review

Dear Guest, Thank-you for your review and I am glad you enjoyed your stay with us. We appreciate the time taken to share your experience and we hope to have the opportunity to welcome you back. Sincerely Mr Jamie A Mead General Manager Hilton Tokyo More 

Starkville, Mississippi
Level Contributor
167 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
5 of 5 stars Reviewed November 11, 2013

This Hilton provided excellent service and a very positive experience. It is located within easy walking distance from the Shinjuku train station, and convenient to many restaurants and shops. The rooms are small but typical of Tokyo, and are very modern and clean. The staff are excellent, and responded to every request. Restaurants are a bit pricey but the food... More 

Was this review helpful? Yes
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review

Dear Guest, Thank you for your 5/5 excellent review. I am so pleased to know that we exceeded your expectations and that you were impressed with our product and service. My team and I look forward to welcoming you back to experience more of what Tokyo has to offer. Sincerely Mr Jamie A Mead General Manager Hilton Tokyo More 

Henley-on-Thames UK
Level Contributor
23 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed November 11, 2013

Booked a deal well in advance for buy 2 nights get one free, but my overwhelming impression was that it wouldn't have been worth the full room rate. Our room had a very dated bathroom despite the website seeming to say all rooms had been fully refurbished. I found the service slightly impersonal - staff weren't able to respond to... More 

Was this review helpful? Yes
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review

Dear Guest, Thank you for your review. Hilton Tokyo is a large and busy hotel and we always have a very dynamic lobby and public space that is typical of Tokyo. Concerning our guestrooms all rooms are refurbished with the room you stayed due for further full renovation in 2014. All level 2 restaurants and bars will also be renovated... More 

Rockville, Maryland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed November 9, 2013

Stayed there during my last business trip to Japan. I'm more of a Starwood person but needed the hotel in the area. The location is good - next to the metro station and shopping district. The room was very clean and looked like new. The breakfast, as other people mentioned, has lots of choices but the area can be crowded... More 

Was this review helpful? Yes 1
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review

Dear Guest, Thank you for your great review and I am very pleased you enjoyed your stay. My team and I look forward to welcoming you back. Sincerely Mr Jamie A Mead General Manager Hilton Tokyo More 

New York City, New York
Level Contributor
19 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed November 9, 2013 via mobile

The common areas, lobby etc are excellent. I had the good fortune of an upgrade to a junior suite, thanks to my Diamond HH status, but the room was disappointingly basic, although very spacious, esp for tight Tokyo real estate. Very ordinary furniture, desk and trimmings. Bathrooms tiny, old and tired, overdue for a makeover. Out of synch with the... More 

Was this review helpful? Yes
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review

Dear Guest, Thank you for choosing to stay with us and taking the time to share your feedback. Hilton Tokyo is currently undertaking a three year renewal will all upgraded scheduled for completion in 2014. Your reservation was for a standard guestroom and as a HHonors Diamond guest you were upgraded to a standard Junior Suite. At the Hilton Tokyo... More 

Hotel Review Summarization

What travelers say

  • Executive Lounge(26)
  • Shuttle buses(18)
  • Very nice(3)
Questions? Get answers from hotel staff and past guests. Ask a question

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Staying in Shinjuku

Neighborhood Profile
Shinjuku
Shinjuku is the commuting capital of Tokyo, and contains the busiest train station in the world. To the west, there's an office district with the Tokyo Metropolitan Government Office at its center. To the east, there’s a district with long-established department stores, cinemas and theaters. Shinjuku Gyoen is a park originally built as the garden for the Imperial Household. It is quite famous as a venue for cherry-blossom viewing in March and April. In Shinjuku, many restaurants operate all night, and districts such as Omoide Yokocho (Memory Lane) or Shinjuku Golden Machi have back streets filled with tiny restaurants and bars that reflect each owner’s unique taste and style.
Explore this neighborhood
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