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Hilton Tokyo

4.5 of 5 6-6-2 Nishishinjuku, Shinjuku 160-0023, Tokyo Prefecture
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Certificate of Excellence 2014
Hilton Tokyo
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Hilton Tokyo
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2,170 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Hilton Tokyo
See the most recent reviews
Houston
Top Contributor
75 reviews 75 reviews
12 hotel reviews
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed May 24, 2013

I stayed here on my last 2 days. It was a bit more expensive than the hotel I came from, but it is very nice. The rooms are great and the hotel bars and restaraunts are very good. Great location to the Imperial Palace, Tokyo Tower and the coolest electronics store I have ever seen, 8 floors of nothing but... More 

Was this review helpful? Yes
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review

Dear Guest, As a hotelier it is our aim to create an environment that feels like home and it is so very rewarding to know that you felt this way. My team and I appreciate that you chose to stay with us and that you shared your experience on tripadvisor. We look forward to seeing you back when your travels... More 

Philadelphia, Pennsylvania
Contributor
18 reviews 18 reviews
11 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 23, 2013

My wife and I stayed here during my business trip to Tokyo and we were not disappointed. The Hilton Tokyo is an amazing place, especially if you hold Diamond status or are staying on the executive floor. The rooms were typical - perfectly appointed and very quiet but what really made me happy and will make us stay here next... More 

Was this review helpful? Yes
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review

Dear Guest, Thank you for your wonderful review of our hotel. My team and I are so pleased to know that we exceeded your expectations and made your stay in Tokyo memorable. Hilton Tokyo is committed to being one of the best Hilton Hotels and it is appreciated that you took the time to share your experience on this forum.... More 

Winchester, United Kingdom
Top Contributor
57 reviews 57 reviews
28 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed May 21, 2013

We stayed for 3 nights at this Hilton, we had a nice room with a good view on the 25th floor, spotlessly clean and very comfy bed and pillows. Personally if in Tokyo again we would probably stay in a different area to have more life around in the evenings however this hotel was very close to the main station... More 

Was this review helpful? Yes
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review

Dear Guest, Thank you for your review of our hotel. My team and I thank you for choosing to stay with us and we appreciate the time taken to share your experience on tripadvisor. Sincerely Mr Jamie A. Mead General Manager Hilton Tokyo More 

West Midlands
Contributor
12 reviews 12 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed May 20, 2013

This is the fourth time I have stayed at this hotel and it is still as good as the first time I stayed. Even though the hotel was very busy (I always stay during Golden week), the staff always run a very slick operation. The only gripe I have is that as the hotel is being refurbished half of the... More 

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GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review

Dear guest, It is so wonderful to know we are consistently meeting your expectations and that you always enjoy staying with us. We do however apologize for any delays experienced due to the elevator replacement which is essential work. During this process four of the 6 elevators are operating at all times and as the system operates in pairs we... More 

UK
Top Contributor
54 reviews 54 reviews
34 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed May 20, 2013

A little impersonal but pretty much what you expect from a large hotel. Rooms perfectly adequate, make sure you specify smoking or not. Allow 90 mins to get from Narita airport, use the limo bus for Y3k rather than taxi for Y24k. Seemed central to get around the area.

Was this review helpful? Yes 1
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review

Dear guest, Thank you for your review and we are glad you enjoyed your stay with us. My team and I look forward to welcoming you back. Sincerely Mr Jamie A Mead General Manager Hilton Tokyo More 

Phoenix, Arizona, United States
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 19, 2013

I love the idea of this hotel, it is big and wonderful. Now the rooms are a little small, but a good size for Tokyo. I have stayed here three times, all on the club floors. If you can purchase a room with club access, you must do so. The value of the food that the club provides is amazing.... More 

Was this review helpful? Yes 2
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review

Dear Guest, To be characterized as a 'great hotel' is appreciated and thank you for sharing your experience on this forum. Rooms at the Hilton Tokyo are of varied sizes across all room categories due to the unique 'S' shape of the tower. Rooms in order of size are - king followed by twin and queen with the exception of... More 

Canberra, Australia
Top Contributor
51 reviews 51 reviews
11 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed May 16, 2013

This hotel lacked the service and quality I have come to expect from Hilton hotels. It was the first time as a Gold Hilton Honors member I have ever been downgraded. Book a king bed room get a small queen bed, lucky us. I also preferred the areas surrounding Ginza to the Shinjuku Area.

Was this review helpful? Yes 3
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review

Dear Guest, I am concerned to hear of your experience and assure you this is not the regular standard of this hotel. In order to investigate your experience fully and to respond to you please email your reservation name and dates of stay to jamie.mead@hilton.com. If we have not delivered what was booked we will review your stay and take... More 

Hilton Tokyo, Japan
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 16, 2013

Yet again, the Hilton Tokyo in Shinjuku proved a fantastic place to stay during a work visit. The Executive Lounge provides a second-to-none service; the hotel fitness centre is terrific (though the pool isn't quite long enough for my liking - but you can't have everything) ; the internet connection is great, and the staff extremely friendly and helpful throughout... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review

Dear Guest, I am so pleased to hear that we provide exactly what you require when in Tokyo and in particular that you enjoy our Executive Lounge, Gym and Internet . My team and I appreciate your loyalty and look forward to welcoming you back. Sincerely Mr Jamie A. Mead General Manager Hilton Tokyo More 

Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed May 15, 2013

This is my second visit within three months and needless to say the service at the Hilton Tokyo is absolutely first class. I arrived this morning via overnight flight and although I had requested for early check-in, I knew it will be really a blessing if i get a room at 8:45 am in the morning. The lady at the... More 

Was this review helpful? Yes
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review

Dear Guest, Thank you for your great review and we appreciate that you have shared your experience on this forum. My team loves to hear from our guests and to know that our guests have enjoyed our product and service. Sincerely Mr Jamie A. Mead General Manager Hilton Tokyo More 

Copenhagen, Denmark
Top Contributor
97 reviews 97 reviews
40 hotel reviews
131 helpful votes 131 helpful votes
4 of 5 stars Reviewed May 15, 2013 via mobile

As this was my first trip to Japan I was not sure what to expect and what not to expect from a Hilton Brand hotel. The room was OK (34th floor), the check-in at the Executive Lounge was also smooth and we got a room despite our early arrival at 11am. I was however a bit surprised to find such... More 

Was this review helpful? Yes 1
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review

Dear Guest, Thank you for your feedback. Hilton Tokyo is a very popular hotel and on occasion this can result in our lounge and fitness centre experiencing peaks in demand. Our Fitness Centre is however over 2000m2 of space including main gym (30 cardio machines and resistance equipment), poolside gym, studio, stretching room, spa/sauna, lap pool/sun deck and tennis courts... More 

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Additional Information about Hilton Tokyo

Address: 6-6-2 Nishishinjuku, Shinjuku 160-0023, Tokyo Prefecture
Phone Number:
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Shinjuku > Shinjuku
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Hilton Tokyo 4.5*
Number of rooms: 815
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TripAdvisor is proud to partner with Hilton EMEA, Expedia, Orbitz, Booking.com, Hotels.com, Cheap Tickets, Agoda, Hotwire, Despegar.com, Priceline, Travelocity, Recruit Holdings Co Ltd (Inbound), Rakuten, TripOnline SA, Odigeo, EasyToBook, Hotel.de and Tingo so you can book your Hilton Tokyo reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Tokyo Hotel Shinjuku
Hilton Hotel Tokyo
Hilton International Shinjuku
Shinjuku Hilton
Hilton Tokyo Shinjuku
Hotel Style:
#2 Family Hotel in Shinjuku
#2 Business Hotel in Shinjuku
#2 Luxury Hotel in Shinjuku
#4 Romantic Hotel in Shinjuku

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Staying in Shinjuku

Neighborhood Profile
Shinjuku
Shinjuku is the commuting capital of Tokyo, and contains the busiest train station in the world. To the west, there's an office district with the Tokyo Metropolitan Government Office at its center. To the east, there’s a district with long-established department stores, cinemas and theaters. Shinjuku Gyoen is a park originally built as the garden for the Imperial Household. It is quite famous as a venue for cherry-blossom viewing in March and April. In Shinjuku, many restaurants operate all night, and districts such as Omoide Yokocho (Memory Lane) or Shinjuku Golden Machi have back streets filled with tiny restaurants and bars that reflect each owner’s unique taste and style.