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All 69 Shinjuku hotels

Hilton Tokyo

4.5 of 5 Hotel   |   6-6-2 Nishishinjuku, Shinjuku, Tokyo Prefecture 160-0023, Japan
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86%
Ranked #3 of 69 hotels in Shinjuku
Certificate of Excellence 2014
A recent review
5 of 5 stars Reviewed May 15, 2012
Paul9876 Pasadena, CA
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1,739 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Hilton Tokyo
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Pasadena, CA
Top Contributor
71 reviews 71 reviews
26 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed May 15, 2012

We spent our first night in Japan in Tokyo before taking the Shinkansen to my business in Niigata. The Hilton is an excellent hotel with very helpful staff. We had a wonderfully comfortable room. The king bed was very comfortable and we slept well, with no noise from surrounding rooms. The room was as spacious as one in the U.S.... More

Was this review helpful? Yes 1
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review

Dear Guest, Thank you for your wonderful review and my team and I really appreciate that you have shared your great experience with the tripadvisor community. My team really works very hard to ensure every guest feels valued and cared for and it is so pleasing to get your comments. I will also have your comments translated to share with... More

Ontario
Top Contributor
71 reviews 71 reviews
25 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed May 15, 2012

As others have said the rooms are small, basic and a bit dated as are the bathrooms. We received disappointing service at breakfast although the food selection was good. Otherwise, the service at the front desk was very good. Location is also excellent.

Was this review helpful? Yes 1
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review

Dear Guest, I am pleased that you have rated Hilton Tokyo as a 'good hotel' and that you found the front office service to be 'excellent' and location 'good'. However I am concerned re your comments about breakfast and I apologise for any shortcomings. This is a very uncommon comment and I have already brought this to the attention of... More

Hayward, California
Senior Contributor
45 reviews 45 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed May 11, 2012

The Japanese really know how to maintain their hotels and keep the service levels good. I stayed at the Shinjuku Hilton in the summer of 2011, and now in May of 2012. I had good experiences both times. I stay in a standard room, which is either a queen bed or two twin beds. The rooms are a pretty basic... More

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GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review

Dear Guest, I am really happy you had a wonderful stay and that you enjoyed our Hotel. It is also good to hear that you found our rooms to be comfortable, well maintained and our hotel conveniently located. We look forward to welcoming you back and thank you for choosing to stay with us. Sincerely Mr Jamie Mead General Manager... More

Senior Contributor
30 reviews 30 reviews
16 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed May 9, 2012

Good hotel but rooms are a bit run down with old bathrooms. The breakfast is average at best. The service is solid and the staff are helpful and friendly. Good location

Was this review helpful? Yes
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review

Dear guest, Thank you for staying with us and rating us as a "Good Hotel". Concerning your comments on guest rooms we have three categories of guest rooms including new Deluxe and Executive Floor rooms and suites. Our Hilton (standard) room product is currently being renovated and the new room progressively introduced. On your next stay I am sure you... More

Basel, Switzerland
Senior Contributor
29 reviews 29 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 8, 2012

The room was very nice and, compared to other places I've stayed in Tokyo, spacious - though that is relative. This hotel is usually quite expensive but the rates were much lower last June... it was a terrific value. It is about a 15-minute walk to Shinjuku station, and the hotel has a free shuttle in case you have heavy... More

Was this review helpful? Yes
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review

Dear Guest, It is fantastic to hear you had a "Great Stay" and that you found our hotel to be comfortable and convenient. We look forward to welcoming you back and thank you for choosing Hilton Tokyo. Sincerely Mr Jamie Mead General Manager Hilton Tokyo More

california
Senior Contributor
30 reviews 30 reviews
24 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed May 7, 2012

Tokyo Hilton was much better than we expected. We stayed here for three days Apr 2012. We had executive king suite , room 3810. Room: Hotel has 38 floors, our room was on 38th floor. Room was very large and very comfortable. It has a living room with a L shape couch and a bathroom, also bedroom with another full... More

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GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review

Dear Guest, Thank you for your very positive feedback on our hotel, team and product. In particular your comments on our guest-rooms, lobby, executive lounge and service is appreciated. It was our pleasure to have you as our guest and we thank you for choosing Hilton. Sincerely Mr Jamie Mead General Manager Hilton Tokyo More

London
Top Contributor
84 reviews 84 reviews
25 hotel reviews
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed May 4, 2012

Great welcome.We got the free shuttle bus from the station. We were upgraded to an executive room, which was small but comfortable. Executive lounge was a good size, no pcs but there was free wifi. Staff were very helpful and cocktails and nibbles were nice. Great views across the city. Small pool and sauna (with Japanese style bathing area) was... More

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GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review

Dear Guest, Thank you for your wonderful feedback. My team and I are really happy to know you had a great stay at Hilton Tokyo. I would however like to clarify for other tripadvisor readers that we do have two iMacs and two PCs in the Executive lounge that are complimentary for all Executive Floor guests. The computer work stations... More

Wilmslow, United Kingdom
Senior Contributor
32 reviews 32 reviews
25 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed May 3, 2012

Stayed here for 3 nights. We had a lovely stay in a spacious and nicely designed room. The heated toilet was amazing. The hotel is a short walk to Shinjuku station (6min). The staff is very friendly and helpful. We did not use the breakfast facilities. Would recommend and stay again when visiting amazing Tokyo.

Was this review helpful? Yes
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review

Dear Guest, Thank you for sharing your great Hilton Tokyo experience with others on tripadvisor. We look forward to welcoming you back. Sincerely Mr Jamie Mead General Manager Hilton Tokyo More

Honolulu, Hawaii
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 2, 2012 via mobile

Being a Gold HHonors member, I received an upgrade to a suite and received access to the executive floor with no issue. I have come across isssues with executive floor privileges at many international Hilton's but not here. The hotel lobby is always a buzz with several personnel to greet and assist right when you pull up to the front... More

Was this review helpful? Yes
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review

Dear guest, It is a true accolade that you recognize Hilton Tokyo as one of the best Hilton Hotels given you are such a frequent traveler. We sincerely appreciate your comments and my team and I really appreciate hearing from our guests. We are committed to excellent guest service and I will have your comments translated to share with the... More

Perth
Senior Contributor
47 reviews 47 reviews
14 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed April 29, 2012 via mobile

This hotel is every part the five stars it holds, mOdern & stylish, staff are so good, on a clear day you can see mt Fuji. Breakfasts are excellent. Just a bit of a walk (I got it down to 8 mins) from Shinkuku stn, but I'd definitely stay here again. Make sure you get a high room so you... More

Was this review helpful? Yes
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review

Dear Guest, Thank you for your wonderful feedback and my team and I are really pleased you enjoyed our hotel and our guest service. Our breakfast is very famous and actually was awarded Tokyo's best buffet. We are glad you appreciated the extensive 150+ item selection of Japanese, Western and other Asian items. Concerning ambulances this is a general mega-city... More

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Additional Information about Hilton Tokyo

Address: 6-6-2 Nishishinjuku, Shinjuku, Tokyo Prefecture 160-0023, Japan
Phone Number:
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Shinjuku
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Hilton Tokyo 4.5*
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Also Known As:
Hilton Tokyo Hotel Shinjuku
Hilton Hotel Tokyo
Hilton International Shinjuku
Shinjuku Hilton
Hilton Tokyo Shinjuku

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#2 Family Hotel in Shinjuku #2 Luxury Hotel in Shinjuku #2 Business Hotel in Shinjuku #4 Romantic Hotel in Shinjuku
Hotel Class
Official Description (provided by the hotel)
Hilton Tokyo boasts market leading contemporary guestrooms, spectacular bars and restaurants and one of the finest health clubs in the city. Enjoy Tokyo's most popular location - Shinjuku, with easy access to JR Shinjuku Station and direct access from the hotel to the Tokyo Metro (Subway). Follow us on facebook Hilton Tokyo (Official) ... more   less 
Number of rooms
815

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