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All 69 Shinjuku hotels

Hilton Tokyo

4.5 of 5 Hotel   |   6-6-2 Nishishinjuku, Shinjuku, Tokyo Prefecture 160-0023, Japan
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86%
Ranked #3 of 69 hotels in Shinjuku
Certificate of Excellence 2014
A recent review
4 of 5 stars Reviewed April 16, 2012
OhBradPlease Mercury
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1,723 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (249)
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There are newer reviews for Hilton Tokyo
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Mercury
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 16, 2012

...AND I really enjoyed this hotel. Hiltonian in nature, sure, but for me, their service stood out. Especially Tariq, but I'll get to him in a bit. First, didn't get upgraded, just a Gold so no Executive lounge or stunning Mt. Fuji view for me. Oh well, still a very nice room which was cleaner than virtually every Hilton I've... More

Was this review helpful? Yes 1
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review

Dear Guest, I am very satisfied that we were able to impress a detailed traveller like yourself! My team is really focused on making every guests stay memorable and we really delight in receiving such positive feedback. I will also commend Tariq on your advise for really taking care of you. The Mount Fuji view is beautiful and is best... More

Misawa Japan
Contributor
14 reviews 14 reviews
14 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed April 16, 2012

I booked Hilton Tokyo through a booking website and was surprised that the price was only $220 a night for a standard guest room. The location was very convenient as it was only a 9 minute drive or 15 minute walk from Shinjuku station, I of course took the cab to the hotel as I was tired of walking and... More

Was this review helpful? Yes
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review

Dear Guest, Thank-you for your positive feedback and I am very happy you enjoyed your stay. To clarify for all tripadvisor users Hilton Tokyo offers three room categories and over twenty different room types. The room you reserved and reviewed was a standard room however we also have very well appointed Deluxe and Executive Rooms and Suites ranging from 30-150m2.... More

Seat 1C, Delta Airlines
Top Contributor
77 reviews 77 reviews
23 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed April 13, 2012

Have stayed in the Shinjuku area for a number of years on business and have always enjoyed this hotel as a great base for both access to the train station as well as proximity to decent restaurants - expensive and cheap. I returned last month after a break of several years. I was pleased with my stay as the hotel... More

Was this review helpful? Yes 3
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review

Dear Guest, I am very happy you had a great stay with us at the Hilton Tokyo and that you enjoyed our hotel, facilities and service. We also appreciate your loyalty to Hilton and Hilton Hhonors. You will be pleased to know that from April 2012 any type room rewards are available and you can use your Hhonors points to... More

Helsinki
Top Contributor
64 reviews 64 reviews
33 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed April 9, 2012

The Shinjuku location of the Hilton Hotel Tokyo 7 minutes walk to the station is a great plus for a first visit to this megametropolis. Also greatly appreciated is the convenient courtesy bus to the station and one to Narita airport at regular intervals. The staff are very polite and helpfull and the standard rooms are pleasant and spacious. The... More

Was this review helpful? Yes 2
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review

Dear Guest, Thank you for your very nice comments - my team and I are really pleased you enjoyed our hotel including our guest-rooms, location, guestservice and food and beverage (Marble Lounge Breakfast). We aim to provide a market leading experience for all our guests and we really appreciate the consistent, objective and informative feedback we get on tripadvisor. Thank... More

London
Top Contributor
82 reviews 82 reviews
19 hotel reviews
72 helpful votes 72 helpful votes
4 of 5 stars Reviewed April 1, 2012 via mobile

Here for four days with family. Have a Junior suite, which is more than large enough for four of us. Service very efficient and friendly and about 10 mins walk to Shinjuku station. Irritating they charge £13 per night for wifi, but it's obviously at a premium in Japan (even in the neighbouring Starbucks its not free!) Hotel food etc... More

Was this review helpful? Yes 1
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review

Dear Guest, Thank you for your great feedback and I am glad you are enjoying our hotel, location and service. Internet is chargable at all full service hotels in Japan and also as you say in public areas such as Starbucks and McDonalds. We do however provide internet on a complimentary basis for all Diamond and Gold Hhonors guests. We... More

Singapore, Singapore
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 29, 2012

We were a party of 6 staying in two rooms for a night after our ski trip to ClubMed Sahoro. The service experience was superb from the point we booked right up to check out. As we only had a day in Tokyo, we wanted to maximise our time. So I emailed ahead to request a late checkout and asked... More

Was this review helpful? Yes 2
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review

Dear Guest, I am really happy you had an excellent stay with us and that my team took great care of you during your brief visit to Tokyo. It is our mission to provide the highest level of guest service and product and we are very proud of our reputation to create a memorable and personalised stay for all of... More

Singapore, Singapore
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed March 29, 2012

I like staying at HIlton Shinjuku. It is expensive, no doubt, but the location is very central - walking distance to Shinjuku station, restaurants and convenience stores. Rooms are good sized and the toiletries are all good quality - crabtree&evelyn. The staff I encountered all speak excellent English and eager to serve. The hotel was fully booked during the week... More

Was this review helpful? Yes 3
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review

Dear Guest, Thank you for taking the time to share your experience of Hilton Tokyo on tripadvisor. We are really focussed on providing differentiation through service and the small details that enhance our guests stay - I am really happy you noticed this. Last week the hotel was very busy due to a number of special events in Tokyo and... More

Milwaukee, WI
Reviewer
4 reviews 4 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 28, 2012

Had a great stay at the Hilton Tokyo. Stayed at one of the executive floors. Room was very spacious and clean, and so was the bathroom. Every staff that we interacted with was super helpful and nice, including the bellman and concierge! I think that is the most valuable asset for this hotel: they have a great team! Got breathtaking... More

Was this review helpful? Yes 1
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review

Dear Guest, Thank-you for your really positive feedback on our hotel and in particular on our Executive Floors and my teams service delivery. We have a wonderful team and a really great culture of hospitality and service - I will definately share your feedback with them as they really appreciate hearing from our guests. The views of Mt Fuji in... More

London, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed March 23, 2012

Location was poor, pictures are nice, but in actually rooms and facilities were dated. When I got back to the States, I complained to the Travel Manager who said this hotel was the only one available due to a city wide convention, now I know why this hotel was empty. Would not stay here again.

Was this review helpful? Yes 1
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review

Dear Guest, It is very very unusual that you had a dissapointing stay and felt our hotel was not to your liking. This is a concern to myself and my team and we wish you had told us during your stay. I am also available to discuss further and would appreciate if you call me at the hotel or contact... More

Jacksonville, Florida
Top Contributor
199 reviews 199 reviews
43 hotel reviews
98 helpful votes 98 helpful votes
5 of 5 stars Reviewed March 13, 2012

Recommend this hotel-try to get on the executive level-free, three meals a day, all five star stuff. Really solid breakfast, too. Great lobby and great bedrooms. They even have a menu for pillow styles. If the day is clear, you may be able to see Mt. Fuji from your window.

Was this review helpful? Yes 4
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review

Dear Ben, Thank-you for your very positive feedback concerning our hotel and our Executive Floors. My team and I are very proud of this market leading product and I will also share your feedback with my cullinary team concerning the breakfast, afternoon tea and canapes. We look forward to welcoming you back to Hilton Tokyo. Sincerely Jamie Mead General Manager... More

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Additional Information about Hilton Tokyo

Address: 6-6-2 Nishishinjuku, Shinjuku, Tokyo Prefecture 160-0023, Japan
Phone Number:
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Shinjuku
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Hilton Tokyo 4.5*
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Also Known As:
Hilton Tokyo Hotel Shinjuku
Hilton Hotel Tokyo
Hilton International Shinjuku
Shinjuku Hilton
Hilton Tokyo Shinjuku

618 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#2 Luxury Hotel in Shinjuku #2 Family Hotel in Shinjuku #2 Business Hotel in Shinjuku #4 Romantic Hotel in Shinjuku
Hotel Class
Official Description (provided by the hotel)
Hilton Tokyo boasts market leading contemporary guestrooms, spectacular bars and restaurants and one of the finest health clubs in the city. Enjoy Tokyo's most popular location - Shinjuku, with easy access to JR Shinjuku Station and direct access from the hotel to the Tokyo Metro (Subway). Follow us on facebook Hilton Tokyo (Official) ... more   less 
Number of rooms
815

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