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All 72 Shinjuku hotels

Hilton Tokyo

4.5 of 5 Hotel   |   6-6-2 Nishishinjuku, Shinjuku, Tokyo Prefecture 160-0023, Japan
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Ranked #3 of 72 Hotels / Ryokan in Shinjuku
Certificate of Excellence 2014
A recent review
5 of 5 stars Reviewed November 17, 2012
ReddyMel Melbourne
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1,926 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Melbourne
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 17, 2012 via mobile

Nice, well appointed room. Easily accessible and convenient location in Shinjuku with direct access to two subway lines from the hotel lobby plus genuinely friendly, helpful and very polite staff made for a great stay at the Hilton. Enjoyed the breakfast and room service menu. Definitely lived up to its 5 stars and luxury hotel status.

Was this review helpful? Yes 1
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review

Dear Guest, Thank you for your wonderful review! It is so nice to hear from our guests and to know that they had a truly great time whilst staying with us. I will share your feedback with the team and we sincerely appreciate the time taken to share your experience. Sincerely Mr Jamie Mead General Manager Hilton Tokyo More

Hong Kong, China
Top Contributor
145 reviews 145 reviews
139 hotel reviews
74 helpful votes 74 helpful votes
4 of 5 stars Reviewed November 17, 2012

Stay in a (Standard) Guest Room in Hilton Tokyo for almost a week in October, 2012, because there is a conference meeting co-located in this hotel. The hotel is conveniently located close to a subway station, which is about one station (stop) away from the famous Shinjuku area. Alternatively, one would also take the complimentary hotel shuttle to Shinjuku, which... More

Was this review helpful? Yes
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review

Dear Guest, Thank you for your great review of our hotel! My team and I really love to hear from our guests and know they enjoyed our product and service. We really appreciate you sharing your experience on trip advisor and I hope we can welcome you back soon. Sincerely Mr Jamie Mead General Manager Hilton Tokyo More

London, United Kingdom
Senior Contributor
31 reviews 31 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed November 17, 2012

A very modern yet cozy hotel in the heart of the town, where the staff are extremely friendly, well-mannered and helpful. They are very well connected with Tokyo's two airports and run free shuttles every 20 minutes to the Shinjunku station, where all is happening in near vicinity of the hotel.

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GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review

Dear guest, Your review title says it all and make all of the team at the Hilton Tokyo really happy that we were able to impress you with our service and facilities. We appreciate the time taken to post your review and share your 'great experience' on this forum. My team and I look forward to welcoming you back when... More

Munich
Contributor
17 reviews 17 reviews
16 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed November 13, 2012

Stayed 5 nights in November 2012, double room, executive level. Room was of good size, bathroom a bit small, modern design, comfortable bedding, great views from the 35. floor. Breakfast is served on the 37 floor, in the executive lounge. Location in the skyscraper district of Shinjuku cannot be beaten, metro station is close by, complimentary hotel shuttle bus to... More

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GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review

Dear Guest, Your 5/5 rating is sincerely appreciated and thank you for choosing Hilton Tokyo. The team at the hotel do their best to ensure every guest feels valued, respected and cared for and it is really pleasing to hear from our guests on such a regular basis. I hope to welcome you back soon and thank you for recommending... More

Singapore, Singapore
Top Contributor
135 reviews 135 reviews
35 hotel reviews
178 helpful votes 178 helpful votes
4 of 5 stars Reviewed November 12, 2012

How to get to Hilton: Took JR Express from Airport to Shinjuku Station. Look out for West Exit (Long Walk). Once you exit, take the lift to level 1, and walk towards Keio Departmental store. Free shuttle bus stop is next to Keio Departmental store, bus stop 21. (every 20 mins). Stayed at the Executive floor for 2 nights. Checked... More

Was this review helpful? Yes 3
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review

Dear Guest, I am so very pleased that you had a good stay with us and found Shinjuku to be convenient for your visit to Tokyo. Thank you also for sharing many photos of our Executive Floor and Lounge. The Hilton Tokyo team look forward to welcoming you back. Sincerely Jamie Mead General Manager Hilton Tokyo More

Kuala Lumpur, Malaysia
Contributor
19 reviews 19 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed November 10, 2012

Stayed in Hilton Tokyo in the Shinjuku area when in town for a business trip. The hotel location is convenient in terms of access by the airport shuttle bus, as well as the Narita Express train, although the location of Narita itself makes it time consuming to go back and forth. In terms of Tokyo it's well connected with a... More

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GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review

Dear Guest, thanks for your 5/5 rating and 'Top Tier' accolade. We appreciate that you took the time to share your great experience on this forum. I will also have your comments translated and shared with the team. As mentioned the Hilton Tokyo has been and continues to upgrade our facilities and we will open further new rooms from the... More

Washington DC, District of Columbia
Top Contributor
313 reviews 313 reviews
34 hotel reviews
83 helpful votes 83 helpful votes
5 of 5 stars Reviewed November 9, 2012

Top shelf all the way. From exceptional customer service, superior services, outstanding amentieis, and amazing rooms to great views, awesome resturants and a great location, the Tokyo Hilton is my "go-to" hotel in Tokyo. I've stayed there multiple times over several years and I've never been disappointed. They staff "remembered" me on my thrid visit and gave me a great... More

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GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review

Dear Guest, My team and I really appreciate your very positive review of our hotel and we are so pleased you believe Hilton Tokyo is one of the best! This is particularly appreciated from a regular guest to our hotel and a senior reviewer/regular traveler. I will share your feedback with all team members and we all look forward to... More

Florida
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed November 9, 2012

We stayed at the hotel during a very busy tourism season in Japan (fall color), and in fact this was one of the few places that had rooms available for three nights. Although typically expensive for a Hilton in a large business-focused city, I was happy to find a three night stay package price that knocked about 20% off the... More

Was this review helpful? Yes 1
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review

Dear Guest, Thankyou for your very extensive review and we are really pleased to hear that you enjoyed your stay and Tokyo trip. Our new rooms available in Executive, Deluxe and Standard categories from January 2013 will provide further options in a new style which may appeal to you. As mentioned in our responses the current style is a Japanese... More

Marbella, Spain
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 7, 2012

The Hilton Tokyo is located in one of my favorite areas in Tokyo, Shinjuku Station is a few minutes walking, so all Tokyo is at it's reach by the Subway or JR Train. The Service in the Hotel is Amazing, the Food is superb! But what made me love this Hotel, is that when I left I forgot a bunch... More

Was this review helpful? Yes 1
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review

Dear Guest, Thank you for our great review and we love to hear that Hilton Tokyo is one of your favorite Hotels. I am also glad you found our location convenient - Shinjuku is the hub of Tokyo for transport, entertainment, dining and shopping and is actually the #1 spot for all international visitors to Japan according to the Japan... More

Ottawa, Canada
Contributor
19 reviews 19 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed November 7, 2012

We stayed at Hilton Tokyo last month. All the staffs were very professional and mostly speak good english. Excellent bed and pillow, makes a good night sleep. Very good hot tub and sauna facilities. Good for business meetings or wedding. However, as a leisure traveller, its location is not too convenient, even though it offers free shuttle to and from... More

Was this review helpful? Yes
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review

Dear guest, We are glad that you enjoyed your stay but disappointed you did not find our location convenient. Every traveler has different requirements and in addition to the shuttle (7-10 minute walk) we also have two subway lines accessible in our basement and a number of tours departing directly from our lobby. The airport bus service also offers door... More

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Additional Information about Hilton Tokyo

Address: 6-6-2 Nishishinjuku, Shinjuku, Tokyo Prefecture 160-0023, Japan
Phone Number:
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Shinjuku
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Hilton Tokyo 4.5*
Number of rooms: 815
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Also Known As:
Hilton Tokyo Hotel Shinjuku
Hilton Hotel Tokyo
Hilton International Shinjuku
Shinjuku Hilton
Hilton Tokyo Shinjuku

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