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Hilton Tokyo

Certificate of Excellence
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6-6-2 Nishishinjuku, Shinjuku 160-0023, Tokyo Prefecture
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Hilton Tokyo
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2,496 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (380)
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There are newer reviews for Hilton Tokyo
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longvilliers
Level Contributor
99 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed November 26, 2013

Very confortable hotel, reception open day and night, high standing services. Full breakfast on the marble lounge. Shinjuku area is very popular, many restaurants, shops, department stores, bars, in addition very practical since Shinjuku station is one of the most used by japanese for commuting. Close to Nishishinjuku subway station that can by reached by 5-7 min by walking, you... More 

Was this review helpful? Yes 1
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review

Dear Guest, Thank you for your great review. Such praise is appreciated from such an experienced traveler. My team and I look forward to welcoming you back. Sincerely Mr Jamie A Mead General Manager Hilton Tokyoi More 

Level Contributor
62 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed November 25, 2013

Fantastic property with excellent breakfast. Free wireless. Great location if you need to be in the business area of Tokyo. The hotel restaurant was a little expensive for dinner, but I found reasonably priced dinners within an easy walk of the hotel. Also, an excellent location for an easy walk ( or take free Hilton shuttle) to the rail/metro station.... More 

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GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review

Dear Guest, Thank you for the very nice comments. My team and I appreciate the time taken to share your experience. Sincerely Mr Jamie A Mead General Manager Hilton Tokyo More 

Los Altos, California
Level Contributor
115 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
4 of 5 stars Reviewed November 25, 2013

Was going to be in Tokyo for work for a few days so my partner and I flew in a couple days early. My work hotel was in Roppongi so we wanted to check out a different part of town for a couple days and decided on the Hilton Tokyo in Shinjuku. The hotel itself was very nice. Room was... More 

Was this review helpful? Yes
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review

Dear Guest, Thank you for your review and comments. I am very pleased you enjoyed your stay and our service. We wish you safe onward travels and look forward to welcoming you back. Sincerely Mr Jamie A Mead General Manager Hilton Tokyo More 

NYC
Level Contributor
118 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
4 of 5 stars Reviewed November 25, 2013

I stayed here for 14 nights in November 2013. I had a junior suite on 22nd floor. The room was very spacious with a large sofa. The bed and pillow were extremely comfortable. The bathroom however was dated and very small/ cluttered for the size of the room and I did not like it at all. It's a shame that... More 

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GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review

Dear Guest, Thank you for your review and I am glad you enjoyed your stay. Concerning the Junior Suite bathrooms we have enlarged and completely replaced the bathrooms in Deluxe and Executive suite categories. The Hilton (Standard) category will be replaced in the final stage of refurbishment in January 2014. It is also unfortunate that an upgrade to the Executive... More 

Mission Viejo, California
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed November 25, 2013

Stayed two nights for quick trip to Tokyo. The Shinjuku Hilton is perfectly located for exploring various parts of Tokyo, since it's about 10 minutes away from the Shinjuku train station. Hilton has a free bus to shuttle to train station if you don't want to walk. Checking in the staff were very friendly and answered lots of my questions... More 

Was this review helpful? Yes 1
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review

Dear Guest, I am very pleased to know you had a wonderful stay and thank you for sharing your experience on this forum. My team and look forward to welcoming you back. Wishing you safe travels and happy holidays. Mr Jamie A. Mead General Manager Hilton Tokyo More 

Edegem, Belgium
Level Contributor
37 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed November 23, 2013

Stayed for three nights on 36th floor. All was very much ok. Calm, free wifi, executive lounge access ... Perfect business hotel. Arra is not too exciting, but still restaurants can be found at walking distance. Good gym, but very small pool.

Was this review helpful? Yes
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review

Dear Guest, Thank you for your 5/5 review. We appreciate the time taken to share your opinion and I am glad you enjoyed our hospitality. Unfortunately space is at a premium in Tokyo and as a city hotel we are limited with our pool facility. Priority was given to provide a good work out facility with ample equipment for our... More 

Melbourne
Level Contributor
48 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
3 of 5 stars Reviewed November 23, 2013

This hotel has no surprises. The rooms are rather large and comfortable and the bed and pillows wonderful (especially after 2 weeks of Japanese "hard" beds). More than that it is difficult to applaud. No free Wifi in your room (only in the lobby - few chairs, and business centre which was fine but hardly what travellers now expect and... More 

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GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review

Dear Guest, Thank you for your review and I am glad you enjoyed your stay. I am however disappointing that you did not find our location convenient which is most unusual. Shinjuku is the largest transport, retail and commercial hub in Tokyo and the hotel is only a 10 minute walk to JR Shinjuku station or we have direct access... More 

Singapore, Singapore
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed November 21, 2013

I love everything about this hotel. The service are good, the rooms are comfortable , there is free shutter bus to train station and of cos the free wifi (but at lobby only) . They also provide a full set of Peter Thomas Roth body products . Totally thumbs up !!!

Was this review helpful? Yes 1
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review

Dear Guest, Thank you sincerely for your 5/5 review and comments on our service, guestrooms, facilities and amenities. At Hilton Tokyo we really appreciate hearing from our guests and we look forward to welcoming you back. Sincerely Mr Jamie Mead General Manager Hilton Tokyo More 

Mumbai (Bombay), India
Level Contributor
189 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 stars Reviewed November 19, 2013

A good Hotel with nice rooms - the suites are lovely! The staff is extremely polite and helpful and readily help you for anything you need in the city. We had a conference there and found the food and facilities excellent. Breakfast was great. A little out of the main city - no shopping nearby although taxis in Tokyo are... More 

Was this review helpful? Yes
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review

Dear Guest, Thanakyou for your review and we appreciate the time taken to share your feedback. I would however like to clarify for readers of this forum that Hilton Tokyo is in Shinjuku which is one of the prime city center locations and is the largest travel hub in Japan. To the east of the hotel is also one of... More 

Atlanta, Georgia
Level Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 stars Reviewed November 16, 2013

First time I have stayed here after traveling to Japan on business for over 18 years. This is an excellent hotel in every aspect. Easily reachable from Narita on Airport Limo Bus, and close to Shinjuku Station if you can navigate subway system. Check-in was fast and efficient. Room on 14th floor was obviously recently renovated, so it was a... More 

Was this review helpful? Yes
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review

Dear Guest, Thank you for your wonderful 5/5 review. My team and I are very pleased to know we provided an exceptional stay and that we are your preferred hotel in Tokyo. We look forward to welcoming you back and thank you for sharing your experience on this forum. Sincerely Mr Jamie A Mead General Manager Hilton Tokyo More 

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Staying in Shinjuku

Neighborhood Profile
Shinjuku
Shinjuku is the commuting capital of Tokyo, and contains the busiest train station in the world. To the west, there's an office district with the Tokyo Metropolitan Government Office at its center. To the east, there’s a district with long-established department stores, cinemas and theaters. Shinjuku Gyoen is a park originally built as the garden for the Imperial Household. It is quite famous as a venue for cherry-blossom viewing in March and April. In Shinjuku, many restaurants operate all night, and districts such as Omoide Yokocho (Memory Lane) or Shinjuku Golden Machi have back streets filled with tiny restaurants and bars that reflect each owner’s unique taste and style.
Explore this neighborhood
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