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Hilton Tokyo

Certificate of Excellence
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6-6-2 Nishishinjuku, Shinjuku 160-0023, Tokyo Prefecture
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Hilton Tokyo
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Hilton Tokyo
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2,380 reviews from our community

Traveler rating
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    903
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (365)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
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  • Spanish first
  • Swedish first
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There are newer reviews for Hilton Tokyo
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Sydney, Australia
Top Contributor
58 reviews 58 reviews
13 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed September 27, 2013

We stayed here twice during our trip and were able to leave some luggage behind so we could travel light to hiroshima and kyoto. Hotel very clean and very nice pool,gym and bathing area. if you arrive early you can have a japanese bath at the gym and freshen up, then head to the lounge for some delicious food before... More 

Was this review helpful? Yes
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review

Dear Jennifer, Thank you sincerely for your very complimentary review and we appreciate the time taken to share your experience on this forum. I hope you had a comfortable trip home to Sydney, Australia and we look forward to welcoming you back when your travels next take you to Tokyo. Sincerely Mr Jamie A Mead General Manager Hilton Tokyo More 

Fremont, California
Top Contributor
58 reviews 58 reviews
39 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed September 27, 2013

I stayed here for one night on a layover. I got an upgrade upon request, but unfortunately it was on a smoking floor. The exec lounge was closing so I didn't get to use it. The room is clean and is of decent size with a nice view; also the bed is very comfortable. Based on hotel staff's recommendation, I... More 

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GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review

Dear Guest, Thank you for your 5/5 review. Concerning Express Check Out this service is offered to all guests if a credit card is provided on arrival and the guest chooses this as a payment option. The Non Stop Check Out station is available at all times directly as you exit the guest elevators on level one and clearly signed.... More 

San Jose, California
Top Contributor
141 reviews 141 reviews
36 hotel reviews
71 helpful votes 71 helpful votes
3 of 5 stars Reviewed September 27, 2013

For a westerner in Tokyo on business wants easy access to good food, a comfortable bed, and a good shower. Everything else is a plus. I will list instead of dragging on endlessly. TV: Good quality HD but a lack of western channels (FYI...CNN International is not considered a western channel) Air Conditioning: Excellent Bed Quality: Not your bed but... More 

Was this review helpful? Yes 1
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review

Dear Guest, Thank you for your review and I am pleased you enjoyed your recent stay with us. I would however like to clarify for readers of this forum a few points following your review. Concerning HD television the hotel offers 7 HD English channels (Including CNN in English) plus channels in Japanese, Korean and Mandarin. As a Tokyo hotel... More 

Ljubljana
Top Contributor
65 reviews 65 reviews
54 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed September 27, 2013

I wish I could stay here a night or two longer, so I would try some hotels offers. Room was classic, no special upgrades. Front office is a bit hidden behind two giant pillars, but staff is nice; I have read that executive lounge is great - it is ( food, drinks,..), but for my opinion too crowded at the... More 

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GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review

Dear Guest, Thank you for your review and I am glad you enjoyed our product and service. Our Executive Lounge can get quite busy at certain times especially on weekends due to high Executive Floor occupancy and HHonors elite status members. The Lounge team makes every effort to ensure capacity is managed and any delay is kept to an absolute... More 

San Ramon, California
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 25, 2013

We stayed a total of 8 days in this clean, centrally located hotel in Shinjuku. Prior to check in we requested a renovated room. The room is quite spacious and very clean. Service was good and front desk is very helpful and accommodating. There is a free shuttle service from the hotel to the train station. But we find it... More 

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GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review

Dear guest, Thank you for your 5/5 review. My team and I truly appreciate hearing from our guests and I am so pleased that you had a great stay with us. As you have mentioned we have new guestrooms available in the Deluxe and Executive categories. The standard room category will be replaced from January-May 2014 and once completed all... More 

Taipei, Taiwan
Top Contributor
61 reviews 61 reviews
31 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed September 25, 2013

I've been staying at the HIlton in Tokyo for years (since 2007), and still one of my favorite hotels in the world. Great location, staff is always helpful, and room are nice (although I was told by the exec lounge staff I should try the new refurbished rooms next time). If you have access to the exec lounge, it is... More 

Was this review helpful? Yes 1
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review

Dear Guest, Thank you for your complimentary review. Hilton Tokyo is committed to the highest standards of service at all times and I am very concerned regarding your comments on a charge for ice. As you mentioned we have ice machines on all guest floors and ice when delivered via room service does not incur a service charge. If a... More 

Hollywood, Florida
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed September 24, 2013

Hotel is excellent. Very clean, friendly helpful staff-gave us perfect directions to everywhere. Needed extra towels...called housekeeping and within no more than one minute, warm bath towels were delivered with a smile. You can't beat the hospitality there. Hope to be back soon.

Was this review helpful? Yes
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review

Dear guest, Thank you for your great review and I am glad you had a wonderful stay. My team and I look forward to welcoming you back. Sincerely Mr Jamie A Mead General Manager Hilton Tokyo More 

London
Top Contributor
52 reviews 52 reviews
25 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed September 23, 2013

Rooms are big by tokyo standards and modern. Location nr shinjuku is ok.. its a little bit far from shinjuku but convenient to be able to take free shuttle bus... Service was a little bit impersonal, but competent. Nice to have a pool (albeit small)!

Was this review helpful? Yes
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review

Dear Guest, Thank you for your review and I am glad you enjoyed your stay. Regarding location, Hilton Tokyo is located alongside all other international hotels in Nishi Shinjuku and is less than 10 minutes walk to JR Shinjuku Station. Alternatively we have two subway lines in B2 of the hotel providing quick and easy access around the city. Tokyo... More 

Bath, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed September 23, 2013

I have never written a review before and we dont normally stay in places like the Hilton but this stay was part of a special offer and a treat and it was amazing! We (2 teenagers, my husband and I) stayed in an Executive Suite for 4 nights in July. The suite was really spacious, with 2 sleeping areas, great... More 

Was this review helpful? Yes 1
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review

Dear Guest, It is wonderful to know you had a lovely holiday in Tokyo and that your family enjoyed the hotel, our service and location. I will also ensure the team in the Executive Lounge are aware of your comments as they really love to hear from our guests and to know that they enjoyed our hospitality. We wish you... More 

Dallas, Texas
Contributor
13 reviews 13 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed September 23, 2013

When you take a "bucket list" trip to Japan for your 40th you want to do it right. Five stars to the Hilton. Initially we hit a snag since we had received an upgrade notice prior to arriving and once we got there we were informed by the front desk that was not going to be the case. Obviously this... More 

Was this review helpful? Yes
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review

Dear Guest, Congratulations on your recent 40th Birthday and I am glad my team took excellent care of you and also arranged a cake. It is also wonderful to know you enjoyed our new Junior Suite which were launched in April 2013. The remainder of our standard guestrooms will be completely renewed from January 2014 and progressively available through May... More 

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Staying in Shinjuku

Neighborhood Profile
Shinjuku
Shinjuku is the commuting capital of Tokyo, and contains the busiest train station in the world. To the west, there's an office district with the Tokyo Metropolitan Government Office at its center. To the east, there’s a district with long-established department stores, cinemas and theaters. Shinjuku Gyoen is a park originally built as the garden for the Imperial Household. It is quite famous as a venue for cherry-blossom viewing in March and April. In Shinjuku, many restaurants operate all night, and districts such as Omoide Yokocho (Memory Lane) or Shinjuku Golden Machi have back streets filled with tiny restaurants and bars that reflect each owner’s unique taste and style.
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