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All 72 Shinjuku hotels

Hilton Tokyo

4.5 of 5 Hotel   |   6-6-2 Nishishinjuku, Shinjuku, Tokyo Prefecture 160-0023, Japan
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Ranked #3 of 72 Hotels / Ryokan in Shinjuku
Certificate of Excellence 2014
A recent review
5 of 5 stars Reviewed January 31, 2013
GreenieYY Hong Kong, China
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1,979 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Hilton Tokyo
See the most recent reviews
Hong Kong, China
Contributor
14 reviews 14 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed January 31, 2013

We were back at the Hilton Tokyo after our last visit 2 years ago. We'd say the hotel is still among the very best in Japan as well as elsewhere we travel in Asia. Its Executive Lounge is probably the most outstanding one among all other Hilton Hotels. All staff is professional, speak perfect English and with high service standard... More

Was this review helpful? Yes
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review

Dear Guest, It was a pleasure to welcome you back and also to receive such a wonderful review from you. My team is proud of their consistent focus on our guests and on maintaining the highest standards at the hotel. I will surely share your feedback with the team and convey your thanks. I look forward to seeing you again... More

Dubai
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 30, 2013

Quiet a few people mentioned the dated rooms in previous reviews. The good news is, they have refurbished quiet a few floors. The renovated rooms have a modern and airy feel, are very nice. However unfortunately guests are at no time of booking or checking in advised of the ongoing renovations and the noise that comes with it. According to... More

Was this review helpful? Yes 1
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review

Dear Guest, Thank you for staying with us and I am glad you enjoyed your stay. As we have mentioned in previous management responses the hotel is currently renovating guestrooms and the renovation will be completed by the end of Q1 2013. At this time all rooms at the Hilton Tokyo will have been renovated and will be of a... More

Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 28, 2013 via mobile

The overall experience is great! I picked Tokyo for a special occasion celebration in May 2012. Hilton is highly recommended by friends. Shuttle service is very convenient, once you get to the airport, clear signage will let you get to the bus waiting area in few minutes, you don't have to worry where is the bus station, where to get... More

Was this review helpful? Yes 2
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review

Dear Guest, It is wonfderful to hear that you had a very pleasant stay with us and that you look forward to returning! Thank you also for sharing your detailed trip report on this forum. We wish you safe travels in 2013 and look forward to welcoming you back. Sincerely Mr Jamie Mead General Manager Hilton Tokyo More

London, United Kingdom
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed January 26, 2013

I have been to Tokyo countless of times and had been staying in hotels in Ginza and Shinjuku districts, and I have to say my experience in Hilton Shinjuku has been rather abysmal. I don't really write reviews so one can imagine how horrible the place was to make me voice my opinion. I felt in general the staff was... More

Was this review helpful? Yes 3
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review

Dear guest, Please accept our most sincere apologies for what was a very atypical experience at our hotel. I would however like to assure you that what you have described is not typical and the team is regularly praised for outstanding service and dedication to our guests. I am also disappointed that you did not bring this to our attention... More

NY
Top Contributor
89 reviews 89 reviews
59 hotel reviews
76 helpful votes 76 helpful votes
5 of 5 stars Reviewed January 26, 2013

This hotel was absolutely wonderful! All of the staff were very polite, helpful, and accommodating! Our room was very comfortable and extremely clean. The bathroom was very nice, with lots of counter space and good water pressure in the shower. We were lucky enough to be on an upper floor so we had a great view of the city. The... More

Was this review helpful? Yes 2
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review

Dear guest, It is wonderful to read your 5/5 review and to know that you were truly impressed with our team members and hotel in general. In particular your comments on excellent service and breakfast are appreciated. Thank you for sharing this on trip advisor and we look forward to welcoming you back. Sincerely Mr Jamie Mead General Manager Hilton... More

Scotland
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 26, 2013 via mobile

A little bit a way from Shinjuku station - about a 15 min walk. You can get a subway train to very close though. It's on the quiet side of Shinjuku away from all the fun and shops. But the hotel was excellent, the staff really could not be more helpful and the Excecutive Lounge spoil you to pieces. Great... More

Was this review helpful? Yes
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review

Dear guest, It is great to know you had a fantastic stay and that my team to exceptional care of you! We all love to hear from our guests and to know that they enjoyed Tokyo and the city we call home. My team and I look forward to seeing you again soon and thank you for choosing Hilton. Sincerely... More

Senior Contributor
31 reviews 31 reviews
13 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed January 25, 2013

We had a really pleasant stay at the Hilton. The staff were so polite and friendly and very knowledgeable about attractions and places to visit in Tokyo. The room was spotless and I was surprised that is was a reasonable sized room for Tokyo. The cafe downstairs was REALLY expensive - about $12 AUD for a cup of tea so... More

Was this review helpful? Yes
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review

Dear Guest, Thank you for your very complimentary review of Hilton Tokyo. My team and I are glad you enjoyed your stay and we look forward to being you base in Tokyo when you return. Concerning wifi, charges are in line with all other upper upscale hotels in Tokyo and we provide a very reliable, fast and secure connection. This... More

Singapore
Senior Contributor
22 reviews 22 reviews
14 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed January 23, 2013

Stayed three nights in a Twin Junior Suite, with an extra bed at no charge and couch it was comfortable for a family of four. Room and bathroom looking a bit old, but still comfortable and spacious. Also given free buffet breakfasts as I was HHonors Gold, so it was very good value for about 27000 yen. The shuttle bus... More

Was this review helpful? Yes
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review

Dear Guest, Thank you for your feedback and I am glad you enjoyed your stay. Our hotel is currently under renovation and new Junior Suites will be launched in Q1 2013. We do apologize if the decor did not meet your expectations however this room was renovated in 2007 and has been highly maintained. We look forward to welcoming you... More

Bossier City, Louisiana
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 23, 2013

On business last week to a great, but very busy city...Tokyo. The Hilton was very US friendly and the staff was spot on. Change your money at the airport...both coming and going. Make the American breakfast a routine....you"ll keep your energy level up longer. Have your business partner buy drinks or dinner at the pub downstairs...it is bad high. Service... More

Was this review helpful? Yes
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review

Dear guest, Thankyou for your 5/5 review - it is sincerely appreciated and we look forward to welcoming you back. Sincerely Mr Jamie Mead General Manager More

Sydney, Australia
Senior Contributor
24 reviews 24 reviews
15 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed January 23, 2013

This Hilton is a good find. It is in Shinjuku which is a great base for Tokyo. The free shuttle to the station runs all day and evening. We stayed in executive room which granted we almost always do in Hiltons and were upgraded to a suite which was just beautiful. Spacious and well presented room. Staff all well versed... More

Was this review helpful? Yes
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review

Dear Guest, Thank you for your very positive review and we sincerely appreciate your feedback. My team and I look forward to welcoming you back when you are next in Tokyo. Sincerely Mr Jamie Mead General Manager Hilton Tokyo More

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Additional Information about Hilton Tokyo

Address: 6-6-2 Nishishinjuku, Shinjuku, Tokyo Prefecture 160-0023, Japan
Phone Number:
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Shinjuku
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Hilton Tokyo 4.5*
Number of rooms: 815
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Also Known As:
Hilton Tokyo Hotel Shinjuku
Hilton Hotel Tokyo
Hilton International Shinjuku
Shinjuku Hilton
Hilton Tokyo Shinjuku

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