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Hilton Tokyo

4.5 of 5 6-6-2 Nishishinjuku, Shinjuku, Tokyo Prefecture 160-0023, Japan
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Certificate of Excellence 2014
Hilton Tokyo
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Hilton Tokyo
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2,032 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Hilton Tokyo
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Melbourne, Australia
Top Contributor
527 reviews 527 reviews
89 hotel reviews
316 helpful votes 316 helpful votes
3 of 5 stars Reviewed March 21, 2013

If arriving into Shinjuku train station, take taxi at west end exit to Hilton hotel - less than 10 mins ride about Yen 1,500. There's a free hotel shuttle to station and back at designated times. Taxi from Hilton hotel to Shibuya is about 30 mins and costs about $2,500. Hilton hotel Shinjuku to Narita airport - book and pay... More 

Was this review helpful? Yes 1
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review

Dear Guest, Thank you for your review and for choosing to stay with us. My team are glad you enjoyed your stay and we appreciate the time taken to post your review. In order to provide complete information for other guests we have clarified a few of your comments with additional information and suggestions. I am very concerned with your... More 

Rogers, Arkansas
Senior Contributor
24 reviews 24 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed March 18, 2013

A great choice for a visit to Tokyo. Very good hotel as Hiltons go internationally, with nicely appointed rooms and all of the amenities and services you expect from a Hilton. Food and drinks in the hotel restaurant can be pricey (USD$10 for a latte), so be sure to consider any specials they offer you when you check in to... More 

Was this review helpful? Yes
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review

Dear Guest, Thank you for your great feedback and my team and I are pleased you enjoyed our hotel and will return. In particular it is great to know you loved our beds and pillows which have recently been replaced in all rooms and suites! Access to JR Shinjuku Station is a 10 minute walk (maximum) to the West exit.... More 

Boston, Massachusetts
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 18, 2013

This is a great hotel to stay in Tokyo area. The staff were very polite and helpful. The room size is pretty good. They provide shuttle bus to nearby train station. I would recommend this hotel to everyone.

Was this review helpful? Yes 1
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review

Dear Guest, Thank you sincerely for recommending Hilton Tokyo to 'everyone'. As a hotelier it is wonderful to know that our guests appreciated our product and service and would recommend to others. We hope to have the opportunity to welcome you back and thank you for providing your comments on this forum. Sincerely Mr Jamie Mead General Manager Hilton Tokyo More 

Surrey
Top Contributor
128 reviews 128 reviews
34 hotel reviews
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed March 17, 2013

We had a fabulous short break in Tokyo in November 2013 and stayed four nights at the Hilton Tokyo on the Executive floor. We really were treated to the best customer service and food/drink treats. We have tried a number of the Hiltons and Exec Lounge extras, but the Hilton Tokyo so far is the best. The evening appetisers were... More 

Was this review helpful? Yes
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review

Dear Guest, It is wonderful to hear that we provided one of the best experiences for you and I will translate and share your feedback with the team. The team strives to exceed guests expectations and we are committed to providing excellence in product and service. We all look forward to welcoming you back to Hilton Tokyo when you are... More 

Calgary, Canada
Top Contributor
77 reviews 77 reviews
40 hotel reviews
69 helpful votes 69 helpful votes
3 of 5 stars Reviewed March 17, 2013

This hilton is similar to many we frequent, yes, we've been to better, but overall, the initial impression was good. We were on floor 29, rooms and hallways all renovated, very contemporary...we quite liked it. The king bed with the new sheets and pillows were great, and the shower had lots of pressure even though the bathroom in general looked... More 

Was this review helpful? Yes 1
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review

Dear Guest, Thank you for your review and I am pleased that you enjoyed our hotel. Concerning your comments regarding Internet as mentioned in previous management responses Hilton Hotels globally charge for internet and provide free wifi in the lobby and public areas. Charges for internet are in line with all other full service hotels in Tokyo and high bandwidth... More 

Fort Myers, Florida
Senior Contributor
38 reviews 38 reviews
16 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed March 15, 2013

The Hilton Tokyo Hotel is clean and well kept, up to date, and has a top notch staff providing excellent service. The rooms aren't overly large, but they certainly aren't cramped and are well appointed. I've stayed at the hotel three (3) times and have been very pleased with each stay. Overall it's a great hotel, especially for the business... More 

Was this review helpful? Yes
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review

Dear Guest, It is great to receive such positive feedback from a regular guest and I thank you sincerely for sharing your experiences on trip advisor. We have so many regular guests and it is nice to know we can be a reliable base when in Tokyo for business or leisure. My team and I look forward to seeing you... More 

Dallas
Senior Contributor
28 reviews 28 reviews
25 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed March 14, 2013

Stayed here three nights while recently traveling on business. From start to finish, I had a great experience. We stayed on an executive floor, so we had access to the executive lounge. I only used the lounge for breakfast - they had a good variety of foods and a nice view of Shinjuku. My room, on the 35th floor, was... More 

Was this review helpful? Yes 1
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review

Dear Guest, Thank you for sharing your experience on this forum and also for choosing to stay with us. I will share your comments with the team concerning the Executive Lounge and Catering Team. We hope to welcome you back soon. Sincerely Mr Jamie Mead General Manager Hilton Tokyo More 

Shellharbour, Australia
Contributor
18 reviews 18 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed March 13, 2013

Location, Location, Location! Despite this hotel being outdated in the decor of the rooms (Currently being refurbished), the location reflects the price in accommodation, and the food and service far outweighs any negatives in my opinion. The staff are friendly, the complimentary shuttle is brilliant, along with having the Maranouchi Line easily accessed via stairs inside the hotel along with... More 

Was this review helpful? Yes 3
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review

Dear Guest, Thank you for your great review and I am glad you found our location to be convenient and service excellent. As mentioned the hotel is currently renovating guest rooms and 220+ new rooms will enter service from April 15, 2013. All rooms in the hotel will be renovated at this time and we will complete further upgrades to... More 

Mission Beach
Senior Contributor
21 reviews 21 reviews
14 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed March 12, 2013

We stayed in a King junior suite and found it to be 10/10. Great size infact proberly one of the biggest in the Hiltons we have stayed at. Very friendly staff and great location, on the corner is Denny's and there is a free Hilton bus to the train station. I really miss Japan and can't wait to visit again... More 

Was this review helpful? Yes 3
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review

Dear Guest, It is wonderful to know you you had a great stay and thank you for sharing your experience. The Hilton Tokyo is committed to the highest standards of service and quality and my team and I look forward to welcoming you back again. Sincerely Mr Jamie Mead General Manager Hilton Tokyo More 

Sydney
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed March 12, 2013

We stayed in February 2012 for 3 nights. I am a Hilton Diamond member and have stayed at hundreds of Hilton hotels around the world. This one is incredibly dated. Given its high prices its simply not worth the money. The first room we had was VERY small had a very old capsule style bathroom. We were told at check-in... More 

Was this review helpful? Yes 4
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review

Dear Guest, You reserved a standard guestroom and clearly were disappointed to not be upgraded. Our standard guest rooms were renovated in 2008 and are well maintained - all rooms are also identical to the description and photographs on our website with modern decor. As detailed in earlier reviews we are also completing further upgrades presently to Deluxe and Executive... More 

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Additional Information about Hilton Tokyo

Address: 6-6-2 Nishishinjuku, Shinjuku, Tokyo Prefecture 160-0023, Japan
Phone Number:
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Shinjuku
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Hilton Tokyo 4.5*
Number of rooms: 815
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Also Known As:
Hilton Tokyo Hotel Shinjuku
Hilton Hotel Tokyo
Hilton International Shinjuku
Shinjuku Hilton
Hilton Tokyo Shinjuku
Hotel Style:
#2 Family Hotel in Shinjuku
#2 Business Hotel in Shinjuku
#2 Luxury Hotel in Shinjuku
#3 Romantic Hotel in Shinjuku

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