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All 69 Shinjuku hotels

Hilton Tokyo

4.5 of 5 Hotel   |   6-6-2 Nishishinjuku, Shinjuku, Tokyo Prefecture 160-0023, Japan
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86%
Ranked #3 of 69 hotels in Shinjuku
Certificate of Excellence 2014
A recent review
5 of 5 stars Reviewed May 24, 2012
Kinskybun
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1,742 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (251)
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There are newer reviews for Hilton Tokyo
See the most recent reviews
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 24, 2012 via mobile

I booked Hilton from japanican.com and got a very good deal. I checked in at the lobby and requested non smoking room, apparently their non smoking rooms is fully occupied and we got upgraded to executive rooms but with twin beds. I didnt mind at all, the room is big compare to hotel in japan. And i always love the... More

Was this review helpful? Yes
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review

Dear Guest, It is wonderful to hear you had a great stay with us and my team and I thank you for choosing Hilton Tokyo. It is also nice to hear you loved our signature scent which is actually green tea! I hope to have the opportunity to welcome you back. Sincerely Mr Jamie Mead General Manager Hilton Tokyo More

Dubai, United Arab Emirates
Senior Contributor
29 reviews 29 reviews
25 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed May 23, 2012

Pretty standard Hilton property, that means good facilities as usual, rooms are nice, suites are spacious. Location is nice, short walk to some of Tokyo's finest places, restaurnats, the station etc. It's the staff at this hotel that set it apart though. Great service from the moment I arrived till I was 'bowed' off on the bus to the airport.... More

Was this review helpful? Yes
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review

Dear Guest, I am really happy you appreciated our team members and product and rated us as a "Great Hotel". All of us at Hilton Tokyo are committed to providing the best guest experience and to differentiate our product based on this. In Japan is is often difficult to exceed the already high level of personalised service however we will... More

Playa del Carmen
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 23, 2012

It was just perfect. Everything. Food, place, view, service, cleaning... I´ve never been dissapointed with this chain.

Was this review helpful? Yes
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review

Dear Guest, Thank-you for your very positive comments on our hotel to other tripadvisor users. We really appreciate your wonderful feedback and thank you for staying with us. Sincerely Mr Jamie Mead General Manager Hilton Tokyo More

Atlanta, Georgia
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 23, 2012

After staying 6 days in a shoe box hotel in Fussa, the Hilton at Shinjuku was wonderful. The rooms had great views and were big by Tokyo standards. I loved being able to shut the screen and make my room very dark. It allowed me to sleep in and get some much needed rest. The lobby is bustling with people... More

Was this review helpful? Yes
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review

Dear Guest, Thank you for your very positive feedback. It is really pleasing for my team to receive such praise and is really motivating for all of us. I am happy that you enjoyed our comfortable and spacious rooms and the very vibrant and interesting atmosphere in our lobby. My team takes great pride in personalising the guest experience and... More

Nottingham, United Kingdom
Senior Contributor
27 reviews 27 reviews
15 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed May 18, 2012

We loved our stay at the Hilton, it is in a great location and you are treated very well! The breakfast was amazing! It was our honeymoon and they upgraded our room, which was fantastic and made our stay very special! We felt really comfortable at the Hilton and although we were only there for 3 days, out of a... More

Was this review helpful? Yes
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review

Dear Guest, Thank-you for your very complimentary comments. My team and I are really happy you had a wonderful stay and you felt at home with us. Hopefully we have the chance to welcome you back to Hilton Tokyo on your next visit to Japan! Sincerely Mr Jamie Mead General Manager Hilton Tokyo More

Californian in India
Senior Contributor
31 reviews 31 reviews
23 hotel reviews
114 helpful votes 114 helpful votes
4 of 5 stars Reviewed May 16, 2012

Good, well maintained hotel. Huge lobby. All the normal things one would find in a 5 Star. Cons: a little distant from the main streets. Definitely walking distance, but one needs to walk at least 10 minutes. Nothing extremely special about the hotel (rooms average size, etc) nothing particularly Japanese about it (I like cultural/interesting experiences!) ...but I slept well!... More

Was this review helpful? Yes 1
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review

Dear Guest, I am really happy you enjoyed your stay and our product and in particular that you slept well! Hilton Tokyo is a western style Hilton hotel and is not designed as a complete Japanese experience. However we do feature Japanese rooms/suites complete with tatami floors/futons/Japanese bath, have extensive Japanese art throughout the hotel and all guest rooms have... More

Pasadena, CA
Top Contributor
70 reviews 70 reviews
25 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed May 15, 2012

We spent our first night in Japan in Tokyo before taking the Shinkansen to my business in Niigata. The Hilton is an excellent hotel with very helpful staff. We had a wonderfully comfortable room. The king bed was very comfortable and we slept well, with no noise from surrounding rooms. The room was as spacious as one in the U.S.... More

Was this review helpful? Yes 1
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review

Dear Guest, Thank you for your wonderful review and my team and I really appreciate that you have shared your great experience with the tripadvisor community. My team really works very hard to ensure every guest feels valued and cared for and it is so pleasing to get your comments. I will also have your comments translated to share with... More

Ontario
Top Contributor
70 reviews 70 reviews
25 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed May 15, 2012

As others have said the rooms are small, basic and a bit dated as are the bathrooms. We received disappointing service at breakfast although the food selection was good. Otherwise, the service at the front desk was very good. Location is also excellent.

Was this review helpful? Yes 1
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review

Dear Guest, I am pleased that you have rated Hilton Tokyo as a 'good hotel' and that you found the front office service to be 'excellent' and location 'good'. However I am concerned re your comments about breakfast and I apologise for any shortcomings. This is a very uncommon comment and I have already brought this to the attention of... More

Hayward, California
Senior Contributor
45 reviews 45 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed May 11, 2012

The Japanese really know how to maintain their hotels and keep the service levels good. I stayed at the Shinjuku Hilton in the summer of 2011, and now in May of 2012. I had good experiences both times. I stay in a standard room, which is either a queen bed or two twin beds. The rooms are a pretty basic... More

Was this review helpful? Yes
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review

Dear Guest, I am really happy you had a wonderful stay and that you enjoyed our Hotel. It is also good to hear that you found our rooms to be comfortable, well maintained and our hotel conveniently located. We look forward to welcoming you back and thank you for choosing to stay with us. Sincerely Mr Jamie Mead General Manager... More

Senior Contributor
30 reviews 30 reviews
16 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed May 9, 2012

Good hotel but rooms are a bit run down with old bathrooms. The breakfast is average at best. The service is solid and the staff are helpful and friendly. Good location

Was this review helpful? Yes
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review

Dear guest, Thank you for staying with us and rating us as a "Good Hotel". Concerning your comments on guest rooms we have three categories of guest rooms including new Deluxe and Executive Floor rooms and suites. Our Hilton (standard) room product is currently being renovated and the new room progressively introduced. On your next stay I am sure you... More

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Additional Information about Hilton Tokyo

Address: 6-6-2 Nishishinjuku, Shinjuku, Tokyo Prefecture 160-0023, Japan
Phone Number:
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Shinjuku
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Hilton Tokyo 4.5*
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Also Known As:
Hilton Tokyo Hotel Shinjuku
Hilton Hotel Tokyo
Hilton International Shinjuku
Shinjuku Hilton
Hilton Tokyo Shinjuku

620 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#2 Business Hotel in Shinjuku #2 Family Hotel in Shinjuku #2 Luxury Hotel in Shinjuku #4 Romantic Hotel in Shinjuku
Hotel Class
Official Description (provided by the hotel)
Hilton Tokyo boasts market leading contemporary guestrooms, spectacular bars and restaurants and one of the finest health clubs in the city. Enjoy Tokyo's most popular location - Shinjuku, with easy access to JR Shinjuku Station and direct access from the hotel to the Tokyo Metro (Subway). Follow us on facebook Hilton Tokyo (Official) ... more   less 
Number of rooms
815

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