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Hilton Tokyo

4.5 of 5 6-6-2 Nishishinjuku, Shinjuku 160-0023, Tokyo Prefecture
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Certificate of Excellence 2014
Hilton Tokyo
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Hilton Tokyo
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2,101 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Hilton Tokyo
See the most recent reviews
Brisbane, Australia
2 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

have just finished a three night stay at Tokyo Hilton, overall still impressive but breakfast size and variety reduced since last stay and check in and out still very, very slow, need to address this. Rooms ok, not 100% sold on new decor but just my option

Was this review helpful? Yes 4
Nathan C, Manager at Hilton Tokyo, responded to this review

Dear Guest Thank you for staying with us for 3 nights and we are delighted to hear that you enjoyed your time with us. We appreciate your feedback about your stay with us and we look forward to welcoming you back again sometime soon. With Thanks Nathan Cook Director of Operations More 

Atlanta, Georgia
Top Contributor
176 reviews 176 reviews
82 hotel reviews
119 helpful votes 119 helpful votes
5 of 5 stars Reviewed 1 week ago

I stay at the Hilton family of hotels a lot - this one is very nice! We had 2 nights in Tokyo and found this location to be great for what we were doing. They are within walking distance from the Shinjuku station but it was very easy to take the Hilton shuttle which runs every 20 minutes. We took... More 

Was this review helpful? Yes 5
Nathan C, Manager at Hilton Tokyo, responded to this review

Dear Guest Thank you for choosing to stay at Hilton Tokyo and we appreciate your kind comments. Access to the hotel via Limousine Bus is a convenient service that many of our guests mention and we are glad that you found the hotel suitable for your needs. We look forward to welcoming you back again in the near future. With... More 

New York, United States
1 review
5 of 5 stars Reviewed 1 week ago

The Tokyo Hilton is one of the finest hotels I've stayed in on my travels to Japan. Great service, beautiful design and decor, wonderful scent, and fantastic breakfast. I look forward to coming back! I particularly enjoyed the gym and spa. The service was great. The attendants were always welcoming and quite helpful. The next time I come, I'll definitely... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 2
Nathan C, Manager at Hilton Tokyo, responded to this review

Dear Guest Thank you for taking the time to write a review. We are delighted to hear that you enjoyed your stay with us and that you found the facilities to your satisfaction. We look forward to having you back again and please do not hesitate to contact us in advance to enquire about a massage at the hotel. With... More 

London, United Kingdom
Senior Contributor
29 reviews 29 reviews
7 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 1 week ago

We arrived via the Hilton courtesy bus from Shinjuku station. Our suitcases were taken from us and we were deposited into a lift to the 37th floor to check-in in the executive lounge. Our greeting at the lounge was warm and genuine and we were invited to sit on a sofa during the formalities. Our e-standby upgrade request was honoured... More 

Was this review helpful? Yes 4
Nathan C, Manager at Hilton Tokyo, responded to this review

Dear Guest Thank you for your detailed review from your recent stay at our hotel. We appreciate your constructive feedback and we hope to be able to use this to improve our product and service offering in the future. On behalf of the team, thank you again and we hope you will choose to stay at Hilton Tokyo on your... More 

Taipei, Taiwan
Top Contributor
61 reviews 61 reviews
31 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Other than the great rate I get, the Hilton is still my favorite hotel in Tokyo. The new refurbished rooms are nice and stylish. Though the size of the room is not the best, the new rooms are great and really makes the experience different and refreshing. The lounge team recognizes how busy things can be and reserved another room... More 

Was this review helpful? Yes 2
Nathan C, Manager at Hilton Tokyo, responded to this review

Dear Guest As a Diamond Hhonors member, it is a privilege having you stay at our hotel and on behalf of the team thank you very much for your kind feedback and for choosing to stay at Hilton Tokyo. We look forward to being of service to you again in the near future. With Thanks Nathan Cook Director of Operations More 

Derbyshire, United Kingdom
Top Contributor
56 reviews 56 reviews
27 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stays for business for several night as was impressed with the quality of the room, service and food. Only real gripe was that its expensive but, that is most often the case with Tokyo hotels. Location is great right near the centre of Shinjuku which was convenient for both business, dining and shopping needs. Would definitely consider staying here again... More 

Was this review helpful? Yes 2
Nathan C, Manager at Hilton Tokyo, responded to this review

Dear Guest Thank you for your review of Hilton Tokyo and we hope you will choose us again on your next visit to Japan. With Thanks Nathan Cook Director of Operations More 

Newcastle upon Tyne, United Kingdom
Senior Contributor
22 reviews 22 reviews
19 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I chose this hotel for its room design which was modern and clean looking on the hotel website. Actually the refurbishment was quite old, so my room was ever so slightly run down. The staff were very helpful and helped me change rooms three times owing to noise from elevators. I would suggest the soundproofing is not very good by... More 

Was this review helpful? Yes 2
Nathan C, Manager at Hilton Tokyo, responded to this review

Dear Guest Thank you for your feedback about your recent stay. The hotel has undergone a major refurbishment over the last two years and the recent restaurant completion, Tsunohazu on 2F, is another great addition to the changes at Hilton Tokyo. I certainly hope that we may have the chance to welcome you back again sometime soon. With Thanks Nathan... More 

Pasadena, Ca
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
69 helpful votes 69 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I recently stayed at this property with my family of six during the Christmas holiday. We chose the Hilton based upon the many positive reviews from fellow travelers. We were not disappointed. Getting to the hotel was very easy from the Tokyo Hanaeda Airport. There was the airport limousine service that provided route bus transportation to the Shinjuku area hotels.... More 

Was this review helpful? Yes 2
Nathan C, Manager at Hilton Tokyo, responded to this review

Dear Guest Thank you for providing such detailed feedback about your stay here at Hilton Tokyo and I hope that your insights, especially with transport, will help other future guests visiting the hotel. On behalf of the team thank you for choosing to stay with us and we hope to welcome you back again some day. With Thanks Nathan Cook... More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Very helpful staff, yet some were a little bit amateurish. The second floor restaurant was under renevation so the food selection was quite narrow. Rooms were cozy, despite the bathrooms being below the standard I would expect from Hilton. The location was excellent, good connections to anywhere in or outside Tokyo.

Was this review helpful? Yes 1
Nathan C, Manager at Hilton Tokyo, responded to this review

Dear Guest Thank you for sending us your feedback in particular whilst we were undertaking renovation work at the hotel. You will be pleased to know that we have now completed this upgrade and I hope that you may take the time to try one of our new destination restaurants on your next visit to Japan. With Thanks Nathan Cook... More 

Yarm, United Kingdom
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Good location being near the subway. Also had a free shuttle bus to take you in & out to the main city centre. Staff were very friendly & helpful. Food was excellent. Had New Years Eve there which was good. Also from one side of the restaurant you could get a great view of Mount Fuji on a clear day.

Was this review helpful? Yes
Nathan C, Manager at Hilton Tokyo, responded to this review

Dear Guest Thank you for review from your stay at New Years. Whilst we understand this was a busy time for everyone in Tokyo, we appreciate your kind comments and look forward to welcoming you back again in the near future. With Thanks Nathan Cook Director of Operations More 

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Additional Information about Hilton Tokyo

Address: 6-6-2 Nishishinjuku, Shinjuku 160-0023, Tokyo Prefecture
Phone Number:
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Shinjuku
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Hilton Tokyo 4.5*
Number of rooms: 815
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TripAdvisor is proud to partner with Hilton EMEA, Booking.com, Expedia, Orbitz, Hotels.com, Cheap Tickets, Agoda, Despegar.com, Travelocity, Priceline, TripOnline SA, Odigeo, Rakuten, Recruit Holdings Co Ltd (Inbound) and Tingo so you can book your Hilton Tokyo reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Tokyo Hotel Shinjuku
Hilton Hotel Tokyo
Hilton International Shinjuku
Shinjuku Hilton
Hilton Tokyo Shinjuku
Hotel Style:
#2 Family Hotel in Shinjuku
#2 Luxury Hotel in Shinjuku
#2 Business Hotel in Shinjuku
#3 Romantic Hotel in Shinjuku

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