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Hilton Tokyo

Certificate of Excellence
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6-6-2 Nishishinjuku, Shinjuku 160-0023, Tokyo Prefecture
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Hilton Tokyo
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Hilton Tokyo
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2,319 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (347)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
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  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
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There are newer reviews for Hilton Tokyo
See the most recent reviews
Ventura, California
Top Contributor
65 reviews 65 reviews
22 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

I recently stayed at the Hilton Shinjuku and found it to be very nice. My room was super clean with nice, modern decor. I especially loved the sliding shoji style window coverings. The concierge desk was very helpful with finding our way to different locations in the city with maps and instructions for the subway, walking or taxis. The hotel... More 

Was this review helpful? Yes 1
Nathan C, Manager at Hilton Tokyo, responded to this review

Dear Guest Thank you for your review of Hilton Tokyo, we appreciate you taking the time to share your experience and we are delighted to hear that you enjoyed your time with us. On behalf the team we look forward to having you stay with us again. With Thanks Nathan Cook Director of Operations More 

Sturgis/LaGrange, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

The staff at the Hilton typified Japanese focus on every detail important to a traveler. The room met all of our needs as a center to visit friends and was exceptionally convenient to public transportation. The Executive Lounge was very good and on the last night of our reservation, we were invited to a VIP lounge on the same floor... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Nathan C, Manager at Hilton Tokyo, responded to this review

Dear Guest Thank you for choosing to stay at Hilton Tokyo and we are glad to hear that you enjoyed our Executive Lounge facilities along with the usual warm, welcoming, and efficient service that Japan is so well known for. We certainly hope you will stay with us again on your next visit to the city. With Thanks Nathan Cook... More 

Sydney, Australia
Senior Contributor
31 reviews 31 reviews
11 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

My feelings of this hotel were mixed, some of which were due to cultural differences (see below). The service was excellent, the breakfast buffet delicious (both Western and Japanese options were great), the room clean and spacious, the gym had lots to offer. The lifts were slow at peak times but the hotel was full to capacity when I was... More 

Was this review helpful? Yes 2
Nathan C, Manager at Hilton Tokyo, responded to this review

Dear Guest Thank you for providing a detailed account of your stay with us at Hilton Tokyo, we are delighted to hear that you enjoyed your time with us and I appreciate your feedback about the facilities. We are pleased to also advise our guests that from 01 May 2015 Hilton Tokyo now has a complimentary WIFI service for all... More 

Krabi Town, Thailand
Contributor
11 reviews 11 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

We stay 4 night in this hotel. Nothing to complain. We was upgrade from deluxe room to hotel suite all of us , 3 rooms. The room was very well design, modern style with transparent bath room , that's very romantic for young couple. Breakfast line was big and serve with good ingredient. Of course, lot's of tourist but many... More 

Was this review helpful? Yes 1
Nathan C, Manager at Hilton Tokyo, responded to this review

Dear Guest Thank you for your generous feedback about the hotel and we appreciate you choosing to stay with us for 4 nights during your trip to Tokyo. Our team are always more than happy to assist our guests with their stay, whether it be storing luggage, or providing information on local tourist attractions. We are delighted that you enjoyed... More 

Sydney, Australia
Top Contributor
51 reviews 51 reviews
22 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed for our last night in Tokyo. I have to say that proximity wise I would prefer the Ginza or Shibuya, as Shinjuku station is a hike with bags in tow. When you do get out though the area is peaceful and lovely. The lobby area is lovely and well appointed. The concierge was helpful in making reservations for... More 

Was this review helpful? Yes 1
Nathan C, Manager at Hilton Tokyo, responded to this review

Dear Guest Thank you for your review of Hilton Tokyo, we appreciate you sharing your experience with us and other travelers. We hope you will choose to stay with us again on your next visit to the city. With Thanks Nathan Cook Director of Operations More 

2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

This Hilton was amazing! Thank you Hilton for the upgrade to the executive suite!! You made our family vacation. The staff in the executive lounge was great. After meeting you once..they welcome you every other day with a familiar welcome and asked about our day(in English) which they all spoke very well! Can't wait to come back for 10 days... More 

Was this review helpful? Yes 2
Nathan C, Manager at Hilton Tokyo, responded to this review

Dear Guest Thank you for your kind comments about our Executive Lounge team and we are glad to hear that you enjoyed your stay with us. We sincerely look forward to welcoming you back again to Hilton Tokyo sometime in the near future. With Thanks Nathan Cook Director of Operations More 

United Kingdom
Senior Contributor
27 reviews 27 reviews
27 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at the Hilton Tokyo for 3 nights in April 2015. It was our first time to Tokyo and we wanted to stay in the Shinjuku area. We caught the friendly limo bus service from Haneda and arrived at around 9am. We couldn't check-in as it was too early and were asked to come back as late as possible... More 

Was this review helpful? Yes 2
Nathan C, Manager at Hilton Tokyo, responded to this review

Dear Guest Thank you for providing a detailed account of your stay with us at Hilton Tokyo, we are delighted to hear that you enjoyed your time with us and found the accommodation and transport facilities to your satisfaction. Tokyo is currently experiencing high occupancy levels and we will do our best to accommodate our guests with an early check... More 

Wellington, New Zealand
Senior Contributor
31 reviews 31 reviews
16 hotel reviews
31 helpful votes 31 helpful votes
2 of 5 stars Reviewed 1 week ago

This is a lovely property, but the service I experienced here was nowhere near what I would expect from a Hilton. It was, for some reason, shabby. My room wasn't serviced during my two day stay. I don't know why - but certainly no one at the hotel took any action about it. The real let down was, however, service... More 

Was this review helpful? Yes 2
Nathan C, Manager at Hilton Tokyo, responded to this review

Dear Guest Thank you for sharing your feedback about your stay and I apologize that we were not able to provide you with a satisfactory stay here at Hilton Tokyo. I would be more than happy to assist you with your next stay if you could kindly contact the hotel at TYOHI_Tokyo@hilton.com with your reservation details. On behalf of the... More 

Singapore
Senior Contributor
31 reviews 31 reviews
8 hotel reviews
27 helpful votes 27 helpful votes
2 of 5 stars Reviewed 1 week ago

I’m sure many of the travelers to this hotel are business travelers, but without a doubt having spent a good amount of time in the lobby, there’s also a sizeable portion of folks there for sight-seeing. With this taken into consideration, I was surprised at how unhelpful the concierge was in helping us out. Take, for example, their helping with... More 

Was this review helpful? Yes 1
Nathan C, Manager at Hilton Tokyo, responded to this review

Dear Guest Firstly, thank you for choosing to stay at Hilton Tokyo, we appreciate you have a choice. With regards to your Concierge experience, you will be pleased to know that we now have an updated map of the Shinjuku area, however all of the maps we have outside of this, including the one you refer to, are provided by... More 

Wichita, Kansas
Senior Contributor
30 reviews 30 reviews
28 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed four nights here with my family in a tower suite. Terrific stay! The staff -- from the check-in agent to the bellman to the concierge -- were incredibly friendly and helpful and went out of their way to accommodate us and make us feel welcome. (Why can't it be more like this in USA?!?). The room was quite... More 

Was this review helpful? Yes 1
Nathan C, Manager at Hilton Tokyo, responded to this review

Dear Guest We are delighted to read that you enjoyed your stay with us including the accommodation, breakfast, and fitness facilities. We appreciate your loyalty and look forward to welcoming you back again on your next visit to Hilton Tokyo. With Thanks Nathan Cook Director of Operations More 

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Staying in Shinjuku

Neighborhood Profile
Shinjuku
Shinjuku is the commuting capital of Tokyo, and contains the busiest train station in the world. To the west, there's an office district with the Tokyo Metropolitan Government Office at its center. To the east, there’s a district with long-established department stores, cinemas and theaters. Shinjuku Gyoen is a park originally built as the garden for the Imperial Household. It is quite famous as a venue for cherry-blossom viewing in March and April. In Shinjuku, many restaurants operate all night, and districts such as Omoide Yokocho (Memory Lane) or Shinjuku Golden Machi have back streets filled with tiny restaurants and bars that reflect each owner’s unique taste and style.
Explore this neighborhood

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