Once the doorknob/lock for the restroom was broken! I would have almost got locked myself inside the toilet. And there was no phone inside the toilet. I stayed there for 3 times/ 5 nights in the same month and still they forgot to take into this account in my HHonors account! Anyway now I don't need the points because I... more

This was my second stay here.The executive lounge is really great- definitely worth booking a room with access if you are not an Honors member- access to all day refreshments, a substantial breakfast and a generous cocktail hour with light snacks.While they are incredibly polite at this hotel you have to be really persistent have any problems rectified- after a... more

In November, I stayed for the second time in the Hilton in Shinjuku Tokyo. And each time, I had to "fight" to get executive lounge access. This hotel clearly has as a policy to refuse gold members the access to the exec lounge. At the check in, they told me that the exec floor is fully booked. In both cases,... more

the restaurant was my favorite area....very tall windows where you can see everything outside....makes you feel like it was designed by futurists :P more

We returned last night from 6 nights at the Tokyo Hilton. This property was part of a package vacation we purchased. The package itself (out of LAX) was very inexpensive and included air on Singapore airlines, bus transfers from Narita to the Hilton and a half day tour. When we arrived at the Hilton we had no perspective on whether... more

I spent a long time planning my trip to Tokyo, eventually narrowing it down to the Park Hotel in Shiodome which has received numerous positive reviews on Tripadvisor, and this hotel. Inspired by Lost in Translation - but not able to afford the Park Hyatt – I opted for the Hilton, which is just along the road. I booked an... more

Apart from the very convenient location in Shinjuku (walking distance to 2 subway stations - E & M lines, and to shopping centres like Isetan and Mitsukoshi), what really makes this hotel special is the warm, impeccable service. From the gracious and friendly check-in staff, efficient concierge who made our dinner reservations and saw us off onto the airport bus,... more

Great rooms, friendly staff, excellent facilities, beautiful restaurants, highly recommended more

Basic hotel - in a boring area of Tokyo Right at a subway though once you get through the tunnel maze Starbucks across road, as is Dennys but don't expect an English menu Hotel has shuttle bus to Shinjuku station, but probably easier and quicker to walk most of the time. Quite expensive to use internet at business centre more