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Hilton Tokyo

4.5 of 5
6-6-2 Nishishinjuku, Shinjuku, Tokyo Prefecture 160-0023, Japan
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Hilton Tokyo
Ranked #5 of 67 hotels in Shinjuku
4.0 of 5 stars 643 Reviews
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643 reviews from our community

What travelers say about this hotel
  • Executive Lounge(33)
  • Shuttle buses(18)
  • Train station(16)
  • Very nice(15)
  • Very good(7)
  • Junior suite(6)
  • Western and japanese(5)
  • Breakfast buffet(3)
  • Buffet breakfast(3)
  • Airport limousine(3)
Traveler rating
    285
    262
    71
    16
    9
Only show reviews for Family (118) | Couples (162) | Business (181)
Date Rating
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed May 24, 2012 NEW

I booked Hilton from japanican.com and got a very good deal. I checked in at the lobby and requested non smoking room, apparently their non smoking rooms is fully occupied and we got upgraded to executive rooms but with twin beds. I didnt mind at all, the room is big compare to hotel in japan. And i always love the... More

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Dubai, United Arab Emirates
Senior Contributor
21 reviews 21 reviews
Reviews in 18 cities Reviews in 18 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed May 23, 2012 NEW

Pretty standard Hilton property, that means good facilities as usual, rooms are nice, suites are spacious. Location is nice, short walk to some of Tokyo's finest places, restaurnats, the station etc. It's the staff at this hotel that set it apart though. Great service from the moment I arrived till I was 'bowed' off on the bus to the airport.... More

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Playa del Carmen
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed May 23, 2012 NEW

It was just perfect. Everything. Food, place, view, service, cleaning... I´ve never been dissapointed with this chain. More

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Atlanta, Georgia
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 23, 2012 NEW

After staying 6 days in a shoe box hotel in Fussa, the Hilton at Shinjuku was wonderful. The rooms had great views and were big by Tokyo standards. I loved being able to shut the screen and make my room very dark. It allowed me to sleep in and get some much needed rest. The lobby is bustling with people... More

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Jamie Mead, General Manager at Hilton Tokyo, responded to this review
May 24, 2012

Dear Guest, Thank you for your very positive feedback. It is really pleasing for my team to receive such praise and is really motivating for all of us. I am happy that you enjoyed our comfortable and spacious rooms and the very vibrant and interesting atmosphere in our lobby. My team takes great pride in personalising the guest experience and... More

Nottingham, United Kingdom
Contributor
16 reviews 16 reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 18, 2012 NEW

We loved our stay at the Hilton, it is in a great location and you are treated very well! The breakfast was amazing! It was our honeymoon and they upgraded our room, which was fantastic and made our stay very special! We felt really comfortable at the Hilton and although we were only there for 3 days, out of a... More

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Jamie Mead, General Manager at Hilton Tokyo, responded to this review
May 20, 2012

Dear Guest, Thank-you for your very complimentary comments. My team and I are really happy you had a wonderful stay and you felt at home with us. Hopefully we have the chance to welcome you back to Hilton Tokyo on your next visit to Japan! Sincerely Mr Jamie Mead General Manager Hilton Tokyo More

Californian in India
Senior Contributor
28 reviews 28 reviews
Reviews in 20 cities Reviews in 20 cities
63 helpful votes 63 helpful votes
4 of 5 stars Reviewed May 16, 2012

Good, well maintained hotel. Huge lobby. All the normal things one would find in a 5 Star. Cons: a little distant from the main streets. Definitely walking distance, but one needs to walk at least 10 minutes. Nothing extremely special about the hotel (rooms average size, etc) nothing particularly Japanese about it (I like cultural/interesting experiences!) ...but I slept well!... More

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Jamie Mead, General Manager at Hilton Tokyo, responded to this review
May 16, 2012

Dear Guest, I am really happy you enjoyed your stay and our product and in particular that you slept well! Hilton Tokyo is a western style Hilton hotel and is not designed as a complete Japanese experience. However we do feature Japanese rooms/suites complete with tatami floors/futons/Japanese bath, have extensive Japanese art throughout the hotel and all guest rooms have... More

Pasadena, CA
Senior Contributor
25 reviews 25 reviews
Reviews in 14 cities Reviews in 14 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed May 15, 2012

We spent our first night in Japan in Tokyo before taking the Shinkansen to my business in Niigata. The Hilton is an excellent hotel with very helpful staff. We had a wonderfully comfortable room. The king bed was very comfortable and we slept well, with no noise from surrounding rooms. The room was as spacious as one in the U.S.... More

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Jamie Mead, General Manager at Hilton Tokyo, responded to this review
May 16, 2012

Dear Guest, Thank you for your wonderful review and my team and I really appreciate that you have shared your great experience with the tripadvisor community. My team really works very hard to ensure every guest feels valued and cared for and it is so pleasing to get your comments. I will also have your comments translated to share with... More

Ontario
Senior Contributor
22 reviews 22 reviews
Reviews in 16 cities Reviews in 16 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed May 15, 2012

As others have said the rooms are small, basic and a bit dated as are the bathrooms. We received disappointing service at breakfast although the food selection was good. Otherwise, the service at the front desk was very good. Location is also excellent. More

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Jamie Mead, General Manager at Hilton Tokyo, responded to this review
May 16, 2012

Dear Guest, I am pleased that you have rated Hilton Tokyo as a 'good hotel' and that you found the front office service to be 'excellent' and location 'good'. However I am concerned re your comments about breakfast and I apologise for any shortcomings. This is a very uncommon comment and I have already brought this to the attention of... More

Hayward, California
Contributor
13 reviews 13 reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 11, 2012

The Japanese really know how to maintain their hotels and keep the service levels good. I stayed at the Shinjuku Hilton in the summer of 2011, and now in May of 2012. I had good experiences both times. I stay in a standard room, which is either a queen bed or two twin beds. The rooms are a pretty basic... More

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Jamie Mead, General Manager at Hilton Tokyo, responded to this review
May 13, 2012

Dear Guest, I am really happy you had a wonderful stay and that you enjoyed our Hotel. It is also good to hear that you found our rooms to be comfortable, well maintained and our hotel conveniently located. We look forward to welcoming you back and thank you for choosing to stay with us. Sincerely Mr Jamie Mead General Manager... More

Senior Reviewer
9 reviews 9 reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed May 9, 2012

Good hotel but rooms are a bit run down with old bathrooms. The breakfast is average at best. The service is solid and the staff are helpful and friendly. Good location More

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Jamie Mead, General Manager at Hilton Tokyo, responded to this review
May 10, 2012

Dear guest, Thank you for staying with us and rating us as a "Good Hotel". Concerning your comments on guest rooms we have three categories of guest rooms including new Deluxe and Executive Floor rooms and suites. Our Hilton (standard) room product is currently being renovated and the new room progressively introduced. On your next stay I am sure you... More

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Additional Information about Hilton Tokyo

  • Hilton Hotel Tokyo
  • Hilton International Shinjuku
  • Shinjuku Hilton
Address: 6-6-2 Nishishinjuku, Shinjuku, Tokyo Prefecture 160-0023, Japan
Price Range: $$$

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