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Hilton Tokyo

4.5 of 5 6-6-2 Nishishinjuku, Shinjuku 160-0023, Tokyo Prefecture
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Certificate of Excellence 2014
Hilton Tokyo
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Hilton Tokyo
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2,113 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Oldenburg
Top Contributor
59 reviews 59 reviews
28 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed today NEW

A good business hotel in the heart of Shinjuku. Clean and spacious room with a great view. Breakfast is being served in the Lobby Area which is not really convenient because of the hassle near the entrance. Staff is friendly and helpful . Quality of W - Lan Connection in the room ( 1.700,- Y) is poor when using more... More 

Was this review helpful? Yes
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

thanks again for the lovely stay ! and the opportunity to switch rooms the following day! the staff took care of my luggage and delivered it to the new room promptly. you can be very proud of your staff. i' m looking forward to the next layover and more "food-expirience" near your location. within walking distance i dicover more and... More 

Was this review helpful? Yes 1
Boulder, Colorado, United States
Contributor
15 reviews 15 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We wanted to upgrade to an executive room so we'd have a good view. None of the executive rooms were available so we were put on the 20th floor. The room was large and the view was ok. Excellent breakfast buffet and free shuttle to the bus station. We took the airport limo and it was good value for the... More 

Was this review helpful? Yes 1
Nathan C, Manager at Hilton Tokyo, responded to this review

Dear Guest Thank you for writing to us and commenting about your stay. With the hotel being so busy we apologize that we could not provide you with an executive room however we hope that on your next visit you will choose to stay at Hilton Tokyo. We appreciate your feedback. With Thanks Nathan Cook Director of Operations More 

Singapore
Top Contributor
82 reviews 82 reviews
65 hotel reviews
166 helpful votes 166 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The location is impeccable. The free hotel shuttle to Shinjuku station is very helpful. Check in and door staff were excellent. Breakfast was sumptous. Rooms were very decent sized for Tokyo and the hotel very well maintained. So why the but... On the day of departure there was a really dour looking lady working on the computer at the concierge... More 

Was this review helpful? Yes 3
Nathan C, Manager at Hilton Tokyo, responded to this review

Dear Guest Thank you for your feedback and we are glad to hear that you enjoyed staying at the hotel. We also appreciate your comments about the little things and we hope this will help us to improve our service levels for your next visit to Hilton Tokyo. With Thanks Nathan Cook Director of Operations More 

Singapore, Singapore
1 review
5 of 5 stars Reviewed 4 days ago NEW

Great location with the direct availability of the Airport Limosine Bus. From the hotel, it is easy to travel within Tokyo as there is a direct Metro station from the basement and the free shuttle bus to ShinJuku Station. Nice view of you get the top floors and the size of the rooms are pretty decent. My only negative experience... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Nathan C, Manager at Hilton Tokyo, responded to this review

Dear Guest Thank you for writing to other readers to share with them the convenient access to Hilton Tokyo. I appreciate your other feedback and I hope we can share this with our team to make improvements for your next stay. We appreciate you taking the time to share your experience with us. With Thanks Nathan Cook Director of Operations More 

Perth, Australia
Contributor
17 reviews 17 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Firstly the cons: The lobby are constantly packed with people from guests to visitors. The hotel clearly cater more towards tour packages from china and taiwan. I have also seen airline staff from singapore airlines and another european airline(I think it is lufthansa). Can't really say much about the service as I have received none. I had some china tourist... More 

Was this review helpful? Yes
Nathan C, Manager at Hilton Tokyo, responded to this review

Dear Guest Thank you for your feedback and we are glad to hear that you enjoyed staying in one of our suites here at the hotel. As you may have noticed, we have many international guests staying with us including a large number of leisure and business guests with the occasional group. We do however appreciate your comments and look... More 

Phoenix, Arizona
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This hotel is located in a very good area and is beautiful. It is very close to the subway and is in a good central location. The hotel is beautiful and smelled so good. The staff were so friendly and helpful. The rooms were so clean and spacious. We felt so comfortable! The breakfast buffet had something for everyone! The... More 

Was this review helpful? Yes
Nathan C, Manager at Hilton Tokyo, responded to this review

Dear Guest We are so glad to hear like many of our guests, that you enjoyed your stay with us here at Hilton Tokyo. The scent you so kindly commented about is something that many of our guests pay compliment to and we have it available in the hotel lobby for sale given its popularity! Thank you for taking the... More 

Dundee, United Kingdom
Senior Contributor
35 reviews 35 reviews
23 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Stayed here after Far East Russian Cruise. I had gone for executive room and found simply no faults with it. Staff in Executive Lounge were extremely helpful. Lounge food and alcohol plentiful. Well situated for touring around Tokyu with a shuttle bus provided to take you to station.. Also a pick -up stop for bus going out to Narita airport.... More 

Was this review helpful? Yes
Nathan C, Manager at Hilton Tokyo, responded to this review

Dear Guest Thank you for your kind feedback about your stay and we are delighted to advise you that the hotel has just completed a major renovation, including the restaurants you mention in your review - TSUNOHAZU. We hope that if you are ever back in Tokyo again that you will choose to stay at Hilton Tokyo and of course... More 

Singapore, Singapore
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Rooms are spacious and clean. I like free shuttle service provided by Hilton. Free shuttle to Shinjuku station and nearby shopping centers. Bath room and toilet is easy to use. The service staff is very friendly and they can speak English.

Was this review helpful? Yes
Nathan C, Manager at Hilton Tokyo, responded to this review

Dear Guest Thank you for writing to tell us about your stay, and we look forward to welcoming you back again sometime soon. With Thanks Nathan Cook Director of Operations More 

Andover, United Kingdom
Top Contributor
66 reviews 66 reviews
12 hotel reviews
29 helpful votes 29 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

We booked the Hilton for our last night in Japan as we wanted some luxury and a decent nights sleep. We also felt that as it was 5*, we would appreciate the facilities. On arrival, we booked in and were shown to our rooms on the 32nd floor. Yes, the room was bigger and the bed very very comfy, we... More 

Was this review helpful? Yes 1
Nathan C, Manager at Hilton Tokyo, responded to this review

Dear Guest Thank you for providing the hotel team with feedback about your stay. The hotel has just completed a major renovation so I apologize if this was not to your taste. As you noted our public areas offer complimentary WIFI and all of our restaurants and lounge also provide this complimentary should you wish to make use of these... More 

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Additional Information about Hilton Tokyo

Address: 6-6-2 Nishishinjuku, Shinjuku 160-0023, Tokyo Prefecture
Phone Number:
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Shinjuku
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Hilton Tokyo 4.5*
Number of rooms: 815
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Also Known As:
Hilton Tokyo Hotel Shinjuku
Hilton Hotel Tokyo
Hilton International Shinjuku
Shinjuku Hilton
Hilton Tokyo Shinjuku
Hotel Style:
#2 Luxury Hotel in Shinjuku
#2 Business Hotel in Shinjuku
#2 Family Hotel in Shinjuku
#3 Romantic Hotel in Shinjuku

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