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Hilton Tokyo

4.5 of 5
6-6-2 Nishishinjuku, Shinjuku, Tokyo Prefecture 160-0023, Japan
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Hilton Tokyo
Ranked #4 of 68 hotels in Shinjuku
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1,033 reviews from our community

Traveler rating
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    107
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Families
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Couples
264
 
Solo
141
 
Business
281
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Winchester, United Kingdom
Senior Contributor
24 reviews 24 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed May 21, 2013 NEW

We stayed for 3 nights at this Hilton, we had a nice room with a good view on the 25th floor, spotlessly clean and very comfy bed and pillows. Personally if in Tokyo again we would probably stay in a different area to have more life around in the evenings however this hotel was very close to the main station... More

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West Midlands
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed May 20, 2013 NEW

This is the fourth time I have stayed at this hotel and it is still as good as the first time I stayed. Even though the hotel was very busy (I always stay during Golden week), the staff always run a very slick operation. The only gripe I have is that as the hotel is being refurbished half of the... More

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UK
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 20, 2013 NEW

A little impersonal but pretty much what you expect from a large hotel. Rooms perfectly adequate, make sure you specify smoking or not. Allow 90 mins to get from Narita airport, use the limo bus for Y3k rather than taxi for Y24k. Seemed central to get around the area.

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Phoenix, Arizona, United States
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 19, 2013 NEW

I love the idea of this hotel, it is big and wonderful. Now the rooms are a little small, but a good size for Tokyo. I have stayed here three times, all on the club floors. If you can purchase a room with club access, you must do so. The value of the food that the club provides is amazing.... More

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Canberra, Australia
Senior Contributor
35 reviews 35 reviews
9 hotel reviews
Reviews in 16 cities Reviews in 16 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed May 16, 2013 NEW

This hotel lacked the service and quality I have come to expect from Hilton hotels. It was the first time as a Gold Hilton Honors member I have ever been downgraded. Book a king bed room get a small queen bed, lucky us. I also preferred the areas surrounding Ginza to the Shinjuku Area.

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GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review
May 16, 2013

Dear Guest, I am concerned to hear of your experience and assure you this is not the regular standard of this hotel. In order to investigate your experience fully and to respond to you please email your reservation name and dates of stay to jamie.mead@hilton.com. If we have not delivered what was booked we will review your stay and take... More

Hilton Tokyo, Japan
1 review
5 of 5 stars Reviewed May 16, 2013 NEW

Yet again, the Hilton Tokyo in Shinjuku proved a fantastic place to stay during a work visit. The Executive Lounge provides a second-to-none service; the hotel fitness centre is terrific (though the pool isn't quite long enough for my liking - but you can't have everything) ; the internet connection is great, and the staff extremely friendly and helpful throughout... More

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Review collected in partnership with Hilton Hotels & Resorts

2 reviews
4 of 5 stars Reviewed May 15, 2013 NEW

This is my second visit within three months and needless to say the service at the Hilton Tokyo is absolutely first class. I arrived this morning via overnight flight and although I had requested for early check-in, I knew it will be really a blessing if i get a room at 8:45 am in the morning. The lady at the... More

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GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review
May 16, 2013

Dear Guest, Thank you for your great review and we appreciate that you have shared your experience on this forum. My team loves to hear from our guests and to know that our guests have enjoyed our product and service. Sincerely Mr Jamie A. Mead General Manager Hilton Tokyo More

Copenhagen, Denmark
Top Contributor
79 reviews 79 reviews
37 hotel reviews
Reviews in 47 cities Reviews in 47 cities
92 helpful votes 92 helpful votes
4 of 5 stars Reviewed May 15, 2013 NEW via mobile

As this was my first trip to Japan I was not sure what to expect and what not to expect from a Hilton Brand hotel. The room was OK (34th floor), the check-in at the Executive Lounge was also smooth and we got a room despite our early arrival at 11am. I was however a bit surprised to find such... More

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GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review
May 16, 2013

Dear Guest, Thank you for your feedback. Hilton Tokyo is a very popular hotel and on occasion this can result in our lounge and fitness centre experiencing peaks in demand. Our Fitness Centre is however over 2000m2 of space including main gym (30 cardio machines and resistance equipment), poolside gym, studio, stretching room, spa/sauna, lap pool/sun deck and tennis courts... More

Bangsaen
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed May 15, 2013 NEW

I had booked a King executive room. As a HH Honor gold member I asked for an up grading and got a suite room on 14 floor. Everything was perfect and the happy hours in the executive lounge after 1800 were very nice. The whole floor was new renovated and very fresh.

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GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review
May 16, 2013

Dear Guest, Thank you for your wonderful review and we sincerely appreciate your review of our new room product. The feedback has been very positive and we are very excited to be extending this new Deluxe and Executive guestroom and suite product to over 600 rooms in 2014. We look forward to welcoming you back and appreciate that you chose... More

Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed May 14, 2013 via mobile

I've been staying here for years. From tume to time, I've tried others in town: Conrad, Hyatt, local brands. But I always come back to this one. Location, executive lounge, service are all top rate! I will always use this as the standard for Tokyo.

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GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review
May 14, 2013

Dear Guest, To be rated by one of our most regular guests as "one of the best Hilton hotels in the world" is sincerely appreciated and the team will be thrilled to know that we continue to be your hotel of choice in Tokyo. Tokyo is a city with hundreds of quality hotels and to know our commitment to consistency,... More

 
 
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Hotel Summarization (Beta)

What travelers say

  • Executive Lounge(51)
  • Shuttle buses(36)
  • Very nice(17)
  • Train station(12)
  • Junior suite(4)
  • Very good(4)
  • Fitness center(3)
  • Airport limousine(3)

Additional Information about Hilton Tokyo

Address: 6-6-2 Nishishinjuku, Shinjuku, Tokyo Prefecture 160-0023, Japan
Phone Number:
Region: Japan > Kanto > Tokyo Prefecture > Tokyo > Shinjuku
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Pets Allowed Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotels in Shinjuku
#2 Luxury Hotels in Shinjuku
#3 Family Hotels in Shinjuku
Price Range: $$
Hotel Class:4.5 star (4.5*)
Official Description (provided by the hotel):
Hilton Tokyo boasts market leading contemporary guestrooms, spectacular bars and restaurants and one of the finest health clubs in the city. Enjoy Tokyo's most popular location - Shinjuku, with easy access to JR Shinjuku Station and direct access from the hotel to the Tokyo Metro (Subway). Follow us on facebook Hilton Tokyo (Official) ... more   less 
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Also Known As:
Hilton Tokyo Hotel Shinjuku
Hilton Tokyo Hotel
Hilton Hotel Tokyo
Hilton International Shinjuku
Shinjuku Hilton
Hilton Tokyo Shinjuku

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Hilton Tokyo
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