This is the fourth time I have stayed at this hotel and it is still as good as the first time I stayed. Even though the hotel was very busy (I always stay during Golden week), the staff always run a very slick operation. The only gripe I have is that as the hotel is being refurbished half of the... More

A little impersonal but pretty much what you expect from a large hotel. Rooms perfectly adequate, make sure you specify smoking or not. Allow 90 mins to get from Narita airport, use the limo bus for Y3k rather than taxi for Y24k. Seemed central to get around the area.

I love the idea of this hotel, it is big and wonderful. Now the rooms are a little small, but a good size for Tokyo. I have stayed here three times, all on the club floors. If you can purchase a room with club access, you must do so. The value of the food that the club provides is amazing.... More

This hotel lacked the service and quality I have come to expect from Hilton hotels. It was the first time as a Gold Hilton Honors member I have ever been downgraded. Book a king bed room get a small queen bed, lucky us. I also preferred the areas surrounding Ginza to the Shinjuku Area.

Yet again, the Hilton Tokyo in Shinjuku proved a fantastic place to stay during a work visit. The Executive Lounge provides a second-to-none service; the hotel fitness centre is terrific (though the pool isn't quite long enough for my liking - but you can't have everything) ; the internet connection is great, and the staff extremely friendly and helpful throughout... More

This is my second visit within three months and needless to say the service at the Hilton Tokyo is absolutely first class. I arrived this morning via overnight flight and although I had requested for early check-in, I knew it will be really a blessing if i get a room at 8:45 am in the morning. The lady at the... More

As this was my first trip to Japan I was not sure what to expect and what not to expect from a Hilton Brand hotel. The room was OK (34th floor), the check-in at the Executive Lounge was also smooth and we got a room despite our early arrival at 11am. I was however a bit surprised to find such... More

I had booked a King executive room. As a HH Honor gold member I asked for an up grading and got a suite room on 14 floor. Everything was perfect and the happy hours in the executive lounge after 1800 were very nice. The whole floor was new renovated and very fresh.

I've been staying here for years. From tume to time, I've tried others in town: Conrad, Hyatt, local brands. But I always come back to this one. Location, executive lounge, service are all top rate! I will always use this as the standard for Tokyo.