I spent 2 weeks in this hotel with my family in a business room. Very nice room. Access to lounge with a great breakfast (choice of continental or japanese). Hotel staff is very professional and friendly. I would recommend this hotel. I will sure come back
Dear Guest,
Thank you for your very positive feedback. My team will be really happy to know you had a wonderful stay and that we exceeded your expectations.
I look forward to welcoming you back to Hilton Tokyo.
Sincerely
Mr Jamie Mead
General Manager
Hilton Tokyo
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Being a regular visitor to Tokyo and a great advocate for this property I am convinced that this hotel offers an experience that will satisfy the most fastidious traveller.We were guests in the hotel for 10 days so had the opportunity to evaluate all aspects of this property.
The key points that impress me and make every visit a enjoyable...
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Reviewed December 8, 2011
Dear Guest,
I really appreciate the time taken to provide such a thorough and complimentary review of Hilton Tokyo.
My team and I really delight in hearing from our guests and I am so pleased you had a great stay with us whilst you were in Tokyo. In particular I will passing on your comments to my Executive Floor team...
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Don't have a single negative thing to say about this hotel! Will definitely stay here again when I return to Tokyo. Room was larger than I expected and immaculate. I didn't find it to be outdated at all. Concierge lounge space and offerings were very nice. Located within walking distance to train station and hotel offers complimentary shuttle to station...
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Dear Sarah,
My team and I thank you for staying with us and in particular for highlighting the great experiences you had and the service received.
My team is focussed on obtaining great feedback such as yours and we really appreciate the time taken to share your perspective with the tripadvisor community.
I will also ensure your feedback is translated...
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The location of this hotel is very convenient for travelers. It's about 8 blocks from Shinjuku station which is a terminus for many trains. It has a good health club and spa and moderately sized rooms for Tokyo downtown. It is a primarily businessy hotel, but, remains friendly to children. A coin laundry about two blocks from it is also...
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Dear Guest,
My team and I thank you for staying with us and we are really happy you felt Hilton Tokyo was a 'Great' hotel.
Shinjuku is a very convenient location for transport connections in the city and also very easy access to main tourist areas, shopping and restaurants.
We look forward to welcoming you back.
Sincerely
Mr Jamie Mead...
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Stayed at this hotel on a short vacation in Tokyo in Oct 2011. The hotel has a "market" feel at the lobby where there are hoards of tourists. Rooms are very clean but dated.
Service was good, particularly at check-in, which was very quick and efficient.
This is the first time I've stayed in Shinjuku as I've always stayed in...
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Dear Guest,
I am very surprised and quite disappointed with your review of our hotel as it is so very different from other reviews for our hotel on tripadvisor.
Hilton Tokyo is a very popular and busy hotel and definitely has a very nice 'buzz' of activity throughout our public areas, restaurants and bars. This is one of the largest...
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Convenient location: train station within walking distance. Airport Limousines take you to and fro from the airport. Restaurants and a convenience store are nearby. Room is spacious however the TV is small. Screen at the window makes the room dark for you to sleep in and bring in a taste of Japan. Reception staff is friendly, courteous and helpful. It...
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Dear Guest,
Thankyou for your "PERFECT' rating of our hotel - we could not wish for more!
My team and I thank you for sharing your experience on tripadvisor and we look forward to welcoming you back.
Sincerely
Mr Jamie Mead
General Manager
Hilton Tokyo
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I booked Hilton from japanican.com and got a very good deal.
I checked in at the lobby and requested non smoking room, apparently their non smoking rooms is fully occupied and we got upgraded to executive rooms but with twin beds.
I didnt mind at all, the room is big compare to hotel in japan.
And i always love the...
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Dear Guest,
It is wonderful to hear you had a great stay with us and my team and I thank you for choosing Hilton Tokyo.
It is also nice to hear you loved our signature scent which is actually green tea!
I hope to have the opportunity to welcome you back.
Sincerely
Mr Jamie Mead
General Manager
Hilton Tokyo
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Pretty standard Hilton property, that means good facilities as usual, rooms are nice, suites are spacious. Location is nice, short walk to some of Tokyo's finest places, restaurnats, the station etc.
It's the staff at this hotel that set it apart though. Great service from the moment I arrived till I was 'bowed' off on the bus to the airport....
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Dear Guest,
I am really happy you appreciated our team members and product and rated us as a "Great Hotel".
All of us at Hilton Tokyo are committed to providing the best guest experience and to differentiate our product based on this.
In Japan is is often difficult to exceed the already high level of personalised service however we will...
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It was just perfect. Everything. Food, place, view, service, cleaning... I´ve never been dissapointed with this chain.
Dear Guest,
Thank-you for your very positive comments on our hotel to other tripadvisor users.
We really appreciate your wonderful feedback and thank you for staying with us.
Sincerely
Mr Jamie Mead
General Manager
Hilton Tokyo
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After staying 6 days in a shoe box hotel in Fussa, the Hilton at Shinjuku was wonderful.
The rooms had great views and were big by Tokyo standards. I loved being able to shut the screen and make my room very dark. It allowed me to sleep in and get some much needed rest.
The lobby is bustling with people...
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Dear Guest,
Thank you for your very positive feedback. It is really pleasing for my team to receive such praise and is really motivating for all of us.
I am happy that you enjoyed our comfortable and spacious rooms and the very vibrant and interesting atmosphere in our lobby. My team takes great pride in personalising the guest experience and...
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