We booked this hotel after reading other reviews and did not regret it. The rooms were of a good size for 2 people (after reading reviews of tokyo hotels I was expecting it to be tiny so was pleasantly suprised). The room was modern, very clean, good amenities, serviced daily, and we had a great view of the shibuya crossing... more

This was our first trip to Japan and so I spent many hours researching hotels and locations. When it came down to it, we figured that if we were going to stay in Tokyo we wanted to right in the middle of things. When I realised that the Shibuya Excel was ON the center gai, I knew I had to... more

I recently stayed at this hotel with my husband and two children aged 8 & 11 in one of the quad rooms (brilliant as very hard to fine in Tokyo). The room we stayed in has been updated, the shower and bath are separate to the toilet, the setup is four single beds with two being king singles. The room... more

I stayed on business for a couple of days on my own - perfect for shops and restaurants. The hotel is terrifically located in Shibuya, above a shopping complex and several restaurants. The room was standard size with few frills but the location makes the difference. Breakfast is ok (for the cost) but then again starbucks is only a floor... more

I usually stay at more expensive hotels in Japan but this one is good value for a lower price. The rooms are basic but still nice. Japanese service is it's usual high quality. Location can't be beat and there is an excellent Hobgoblin british pub across the street when you get tired of sushi and saki. Direct bus to airport... more

This was my first trip to Tokyo and I loved the location – busy, vibrant and convenient for the (very confusing) underground system. The shuttle bus from the airport was very useful. The hotel room/bathroom was a bit small and a bit dated but comfortable, usable and well equipped (dressing gowns, slippers, trouser press, and even some kind of sleeping... more

I stayed with my wife and daughter (age 10) and son (age 7) for 4 nights during our kids' Easter break. I selected the hotel because, based on my research (including hours on Tripadvisor), the Excel was one of the only hotels in Tokyo that offered a quad room. Tokyo is an expensive city, so I did not want to... more

We stayed here as part of our honeymoon as we love Shibuya and the famous crossing. We requested a high-floored room with a view of the crossing and were absolutely amazed with the room we were given which was on the 24th floor directly overlooking the centre of Shibuya and the crossing. The service here was great, the rooms clean,... more

Stay for business. Reservations was actually handled by local Japan office. I got a deluxe room which is a bit larger than the normal room according to the floor plan. Check in was fine and the room is fine. I didn't get a room that faces the crossing but that was alright. The room itself was nice. Large LCD TV,... more