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All 29 Shibuya hotels

Shibuya Excel Hotel Tokyu

3.5 of 5 Hotel   |   1-12-2 Dogenzaka, Shibuya, Tokyo Prefecture 150-0043, Japan
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Shibuya Excel Hotel Tokyu
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Ranked #5 of 29 hotels in Shibuya
Certificate of Excellence 2014
A recent review
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482 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (79)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
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English first
1 review
4 of 5 stars Reviewed 1 week ago

Stayed here during my first visit to Japan. Although the room is a bit small compared to your usual NY hotel room, it was very clean and comfortable. Wifi access throughout the whole hotel. Perfect location for first time visitors. Close to many restaurants, shops and across the street from train station. We loved it here and would definitely return!... More

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Petaling Jaya, Malaysia
5 reviews 5 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

The room & toilet is big and clean. But need to improve at customer service. We've booked 2 rooms with triple bed & we requested for connection room or both rooms at the same floor, but they have only 1 room for triple bed on each floor, so we tried to ask for downgrading one of our room to double... More

Was this review helpful? Yes 1
Top Contributor
54 reviews 54 reviews
24 hotel reviews
77 helpful votes 77 helpful votes
3 of 5 stars Reviewed 2 weeks ago

If you are looking to taste the famed "warm Eastern Hospitality" ie the "Bows", the "aligato gozaimas (meaning thank you)", the "sweet smiles", etc, you are in for great disappointment with the staff of this hotel!!! From day 1 contact point, they have been slow in email response and not wanting to please during our stay. Only plus point is... More

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Dallas, Texas
17 reviews 17 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed at the famous Shibuya Crossing location based upon a colleague's recommendation. The hotel was everything I expected for a business trip: clean rooms, good service, good food in the hotel. The bathroom was a bit cramped but I think it was the room layout (#1601) as my colleagues mentioned theirs were not as cramped. Breakfast was great and... More

Was this review helpful? Yes 1
Singapore, Singapore
2 reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The location is quite nice. It is very convenient for shopping. There are directly NEX train from Narita airport and the hotel is just above of the Shibuya station!! I stayed in upper floor. The view is very beautiful. The service is quite normal. In this high qality service provided country,the service in this hotel is really "normal" and didnt... More

Was this review helpful? Yes 10
Dubai, United Arab Emirates
Senior Contributor
44 reviews 44 reviews
12 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 3 weeks ago

It was my first time to visit Tokyo and the people recommendation was to stay at Shibuya Excel Hotel because it is close to the famous Shibuya crossing and all shopping stores. The hotel was so nice and the staff were so friendly. The good thing about the hotel is the metro and the JR are under so it easy... More

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Las Vegas
19 reviews 19 reviews
5 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The title sort of says it all; a mediocre, tired hotel literally attached to Shibuya station so what's most important to you? Location cannot be beat, my room overlooked Shibuya crossing and getting in and out was a treat. My room was tired,small and basic, totally comparable to an average NYC hotel room. I will admit it was clean and... More

Was this review helpful? Yes 2
Top Contributor
93 reviews 93 reviews
50 hotel reviews
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed June 22, 2014 via mobile

As everyone else has said, the Excel's location is unmatched, connected directly to the main station, and in the centre of all the bars, restaurants and shops, you are in the thick of it. We requested a room with a view of the scramble, the hotel kindly replied they would do their best. Good service! On check in we were... More

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4 reviews 4 reviews
5 of 5 stars Reviewed June 20, 2014

I love this hotel: great location, stunning views and lovely staff in the middle of Shibuya. There are several restaurants in the building with amazing views of the city centre! I will certainly come back.

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Hong Kong, China
1 review
5 of 5 stars Reviewed June 18, 2014 via mobile

It's at the heart of everything! Shopping, eating and partying. Right next to the famous Shibuya intersection and seconds away from JR station. The hotel is clean, modern and right on top of a shopping mall. The triple room we had was normal (means smaller) for a Japanese business hotel but we expected that with the prime location that we... More

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Additional Information about Shibuya Excel Hotel Tokyu

Address: 1-12-2 Dogenzaka, Shibuya, Tokyo Prefecture 150-0043, Japan
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Shibuya
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Shibuya Excel Hotel Tokyu 3.5*
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Also Known As:
Shibuya Excel Hotel Tokyu Tokyo

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Hotel & grounds (2)
Other (41)


Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style
#5 Family Hotel in Shibuya #5 Romantic Hotel in Shibuya #5 Business Hotel in Shibuya
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