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Mitsui Garden Hotel Shiodome Italia-gai

2-14-24 Higashi-shimbashi, Minato 105-0021 Tokyo Prefecture
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Traveler (476)
Room & Suite (332)
Dining (67)

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About

#46 of 138 hotels in Minato
Location
3.6
Cleanliness
4.3
Service
4.0
Value
3.8
April 22, 2019 Reopen after renovations Shiodome Italian Town was redeveloped based on a new model of cultural exchange as community building. Following this concept, it uses a subtle traditional Italian color scheme: a relaxing combination of olive green and wine red. It brings slightly formal motifs, forms, and patterns such as wood paneling and cornices together with a mature playfulness embedded within. Mitsui Garden Hotel Shiodome Italia has become more comfortable than ever before, and we hope you can enjoy this unique hotel stay just like an Italian enjoying life!
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Hot tub
Coffee shop
Massage
24-hour security
Baggage storage
24-hour front desk
Parking garage
Wifi
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Kid-friendly buffet
Vending machine
Currency exchange
Non-smoking hotel
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Blackout curtains
Air purifier
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Flatscreen TV
Bath / shower
Safe
Telephone
Bottled water
Clothes rack
Wake-up service / alarm clock
Refrigerator
Electric kettle
Hair dryer
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Room types
Non-smoking rooms
Good to know
HOTEL CLASS
3.0 of 5 stars
HOTEL STYLE
Family
Business
Languages Spoken
English, Japanese
845Reviews16Q+A41Room tips
Traveler rating
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Javier A wrote a review Aug 2019
Eibar, Spain113 contributions91 helpful votes
Close to hamari ryu gardens and tokyo tower and hamamatsucho station of the yamanote line. Modern and comfortable but a bit expensive (specially breakfast) Try to get one of las floor rooms. Impressive views tokyo night.
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Date of stay: August 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Stay803527, 支配人 at Mitsui Garden Hotel Shiodome Italia-gai
Responded Aug 18, 2019
Thank you very much for having stayed at Mitsui Garden Hotel Shiodome Italia-gai and having your time to write precious comment. As you said, the hotels is conveniently located to Hamamatsucho Station of JR Yamanote Line and Tokyo Monorail by 8 min walk. In addition to this, our hotel is located in very central area so that is location is convenient for not only business but also sightseeing. Additionally, you can see Tokyo tower from your room if you choose Superior twin room with Tokyo tower view. We recommend you this room on anniversary or birthday. Again, thank you so much for having your time to offering valuable opinion and high score for our services. We look forward to welcoming you back to Mitsui Garden Hotel Shiodome Italia-gai. Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Elaine Y wrote a review Aug 2019
Singapore, Singapore4 contributions1 helpful vote
It is a good 8-10mins walk from Shiodome train station. Room is a bit dated and requires maintenance. Stay away from the fabric sofa, it is not clean. I'm sensitive to dirty fabric sofa and i got rashes after the first night stay. The rash heal after i checked out.
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Date of stay: July 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Stay803527, 支配人 at Mitsui Garden Hotel Shiodome Italia-gai
Responded Aug 18, 2019
Thank you very much for taking the time to share your honest feedback regarding your stay with us at Mitsui Garden Hotel Shiodome Italia-gai. As you said, the location of our hotel is very central to everything and easy to access such as main railway terminals and Haneda and Narita International Airport so that its location is convenient for not only business but also sightseeing. The location is very close to Ginza where many restaurants, shops, department stores are there so that you can enjoy shopping, eating and entertainment. However, we are very disappointed to learn about your unpleasant experiences about our room during your recent stay. Please allow us to express our deepest regrets on how you felt and disappointed after you staying with us. To ensure your comfortable experience here next time, we will improve our cleaning as soon as possible, and we have taken up and shared your feedback with relevant departments for taking immediate actions for improvements. Once again, we appreciate your feedback, and thank you so much for having your time to offering valuable opinion. Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Foodie in Barcelona wrote a review Aug 2019
Barcelona, Spain139 contributions38 helpful votes
I was happy to discover that the hotel is well located, within 7 minutes of 3 different train lines. Our room was clean & in good condition. The bathroom could be newer but again it was clean. Front desk staff don’t really speak English but I guess that’s Tokyo.
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Date of stay: August 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Stay803527, フロント オフィス マネージャー at Mitsui Garden Hotel Shiodome Italia-gai
Responded Aug 7, 2019
Thank you for choosing to stay at Mitsui Garden Hotel Shiodome Italia-gai and for sharing other reviewers in detail. We are very delighted to learn that you were satisfied with the location of our hotel. It is very central to everything and easy to access such as main railway terminals and Haneda and Narita International Airports so that its location is convenient for not only business but also sightseeing. We do have ongoing training programs for the service standards and have been focusing on good English communication skills for having overseas customers stay comfortably. We will share your review with our staff and will use your opinion as a reference in our further improvement. We will continue our efforts to give guests more pleasant stay. We certainly hope you will choose to stay with us again on your next visit to Tokyo. Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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zebain56 wrote a review Jul 2019
Hakone-machi, Japan14 contributions1 helpful vote
The room was comfortable, and the bathroom was a reasonable size for Japan, as I have been to hotels with very tiny ones. It is well located close to JR and Metro stations, with many restaurants nearby. There is also a small supermarket and several convenience stores (one right next door). The hotel staff were also super friendly and helpful. However, there is no gym in the hotel. We did not try the public bath, so I cannot comment on that.
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Date of stay: June 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Stay803527, フロント オフィス マネージャー at Mitsui Garden Hotel Shiodome Italia-gai
Responded Jul 5, 2019
Thank you for having stayed at Mitsui Garden Hotel Shiodome Italia-gai and taking the time from your busy schedule to share your valuable feedback. We recognize that your stay in general was satisfactory, the comfort of our room. And we are glad to hear that our staff took care of you very well. You might enjoy our public large bath, located on the 13 floor, it offers our guests the body and mind find deep relaxation when coming next time. Thank you again for choosing us. Your feedback has been shared with all of our staff and it is an encouragement to us. We look forward to welcoming you at Mitsui Garden Hotel Shiodome Italia-gai again soon. Front office manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Bernadette G wrote a review Jul 2019
Darwin, Australia6 contributions
Good size room for a family of four. Comfortable beds. I particularly love the complimentary coffee. It tastes so good. We stayed during winter. Convenience store, where you can buy cheap, delicious microwaveable meal, is a few steps away. My kids love the fresh milk in Japan. Staff speaks english well. They will look after your luggages if you arrive before check in time.
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Date of stay: January 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Stay803527, フロント オフィス マネージャー at Mitsui Garden Hotel Shiodome Italia-gai
Responded Jul 7, 2019
Thank you for staying to Mitsui Garden Hotel Shiodome Italia-gai and we very much appreciate your detailed review of the hotel. We are very delighted to learn that you were satisfied with your stay. Especially thank you for your lovely comments about location that is close to the convenience store and amenity coffee.We share your comments among all staff. Once again, we appreciate that you have taken the time to provide us with your feedback. We sincerely hope you will grant us another opportunity in the future to extend you a better stay experience and replace any negative impressions with a more positive one.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Krjosey wrote a review Jun 2019
252 contributions26 helpful votes
We stayed here recently for 2 nights. The rooms are a good size for Tokyo and quite comfortable. The staff are amazing! They are very helpful and polite! The public bath on the 13th floor was smallish but great. Didn’t eat there. There are plenty of great eating places within walking distance and several little supermarkets. The hotel is a little old but very clean and in a great location. To and from Hamamatsucho is the best. About 5 minutes walk away. Thoroughly recommend this place and am returning in a few weeks.
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Date of stay: June 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Stay803527, 支配人 at Mitsui Garden Hotel Shiodome Italia-gai
Responded Jun 27, 2019
Thank you very much for choosing to stay with us and we truly appreciate for taking the time to share your feedback of your recent stay at Mitsui Garden Hotel Shiodome Italia-gai. We are very delighted to learn that you were satisfied with your stay. Especially thank you for your lovely comments about room, our staff and location. We share your comments among all staff. We are continuing to refine our services and skills. Your compliment encourages our high motivation to seeking best services. Our hotel is very central to everything and easy to access such as main railway terminals and Haneda and Narita International Airports so that its location is convenient for not only business but also sightseeing. Let me stress once again, your feedback is highly appreciated and we look forward to welcoming you back to the Mitsui Garden Hotel Shiodome Italia-gai. Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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NorRainaAbdullah wrote a review Jun 2019
kuala lumpur47 contributions13 helpful votes
The hotel is reasonably priced, clean and conveniently located..close to Hamamatsucho train station (about 6-7 mins walk) that connects you to any where you want to go; there are plenty of eateries and convenient stores nearby. The staff are helpful and friendly. The hotel advertises that they have laundry facilities so we didn’t pack as much as we should. But there’s only 2 coin-operated washing machines for the entire hotel so you have to be lucky to get to use it; try very early or very late at night! We stayed there for 9 nights so we had to do laundry on a few nights, sadly. They have an indoor onsen but it’s always quite crowded. All things considered, we’d stay there again if we go to Tokyo again. Just plan better in terms of clothes to bring.
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Date of stay: June 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Stay803527, 支配人 at Mitsui Garden Hotel Shiodome Italia-gai
Responded Jun 27, 2019
Thank you for choosing Mitsui Garden Hotel Shiodome Italia-gai from among a number of hotels and taking the time to review our hotel. We are very delighted to read that you were satisfied with location and our staff. However, as for the laundry we truly disappointed to learn that we failed to exceed your expectation. For your information, there is laundry service as charges apply in our hotel, so please fill in the laundry request form in your room and contact the front desk. Moreover, kindly note that there is a coin washing machines facilities in the neighbourhood of the hotel. We would be more than welcome to assist our guests with some information needs at the front desk. Thank you for having stayed at Mitsui Garden Hotel Shiodome Italia-gai and taking the time from your busy schedule to share your valuable feedback. Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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ykhppc wrote a review Jun 2019
Singapore, Singapore540 contributions154 helpful votes
Stayed here for 5 nights for business and has met with very good service from the ever friendly and polite staff. Very impressed with the service from the staff manning the front desk, seeing how they apologized to the customers to the extend they helped a customer that just arrived from a taxi. However the breakfast though ample but was boring as everyday were the same. I believed it was the same when I first stayed here 2 years ago for I remembered the stuff that was offered during that time. The numbers of TV channels available is still the same and there’s only 1 English channel, CNN. I hoped the hotel could improve on the shortcomings and build on the success of its staff.
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Date of stay: June 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Stay803527, 支配人 at Mitsui Garden Hotel Shiodome Italia-gai
Responded Jun 27, 2019
Thank you very much for having stayed at Mitsui Garden Hotel Shiodome Italia-gai and having your time to write precious comment. We are very much appreciate your complements on our staff, we hold several types competition every year for the best Omotenashi (hospitality) improvement. We assure you that we will continue to strive to provide better service. With reference to the restaurant, we are also sorry to learn that we could not live up to your satisfactions. We have taken up and shared your feedback with relevant departments for taking actions for improvements. For your information, our buffet style restaurant is very popular among our guests and we offer approximately 40 various dishes. Our buffet has mainly Italian dishes, but we also have some Japanese one. Again, thank you for your honest feedback and we truly hope to have another opportunity of welcoming you, when your travels bring you to Tokyo in future. Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Amir wrote a review Apr 2019
Cairo, Egypt133 contributions77 helpful votes
The hotel's location is perhaps one of its greatest advantages, it's a walking distance from Hamamtsucho metro station and a walking distance from Ginza as well. The neighborhood is really nice and quiet. Service in the hotel is pretty good and consistent, the housekeeping however, was a bit of a hit and miss. Our room was pretty spacious. In general, our stay was very pleasant and we had a great value for our money. Will definitely stay again if we visited Tokyo again.
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Date of stay: April 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Stay803527, 支配人 at Mitsui Garden Hotel Shiodome Italia-gai
Responded Jul 2, 2019
Thank you very much for choosing to stay with us and we truly appreciate for taking the time to share your feedback of your recent stay at Mitsui Garden Hotel Shiodome Italia-gai. We are very delighted to learn that you were satisfied with your stay. Especially thank you for your lovely comments about our location and our service. We share your comments among all staff. We are proud of being located in the middle of Tokyo and the subway stations, Ginza area is also within a walking distance. Also, we have good access to the public transportations such as JR, Metro and Tokyo Monorail within 7-10minutes by walk. Any guests who visit our hotel either on sightseeing or on business, get an easy access to most of the places. We also really appreciate your compliment for our staff. It encourages us to maintain and improve our skills and services. Again, thank you so much for having your time to offering valuable opinion and high score for our services. We look forward to welcoming you back to Mitsui Garden Hotel Shiodome Italia-gai. Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Stephanie L wrote a review Apr 2019
Mukilteo, Washington14 contributions3 helpful votes
We stayed here for 4 nights when we first arrived in Tokyo. Location is in between two train stops - both a 10-15 min walk in different directions. The area was nice and clean (almost felt like a business area). The hotel was clean and the size of the room is what was expected based on pics/reviews and understanding we were in Tokyo. The shampoo, conditioner and body wash were my favorite of all the hotels we stayed at for our trip. Big thank you to a friendly staff that helped us book reservations. Even one who had run out of the hotel thinking we were heading in the wrong direction for one. Would definitely stay here again.
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Date of stay: April 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Stay803527, フロント オフィス マネージャー at Mitsui Garden Hotel Shiodome Italia-gai
Responded Jul 5, 2019
Thank you for staying to Mitsui Garden Hotel Shiodome Italia-gai and we very much appreciate your detailed review of the hotel. We are very delighted to learn that you were satisfied with your stay. Especially thank you for your lovely comments about room and cleaning. We share your comments among all staff. We are also truly delighted to learn that you are satisfied with our staff's services. We are continuing to refine our services and skills. Your compliment encourages our high motivation to seeking best services. Thank you again for choosing us. Your feedback has been shared with all of our staff and it is an encouragement to us. We look forward to welcoming you at Mitsui Garden Hotel Shiodome Italia-gai again soon. Front office manegaer
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Not the right property for you?
There are more places to choose from in the Minato area.
PRICE RANGE
$111 - $193 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mitsui garden minato
LOCATION
JapanKantoTokyo PrefectureTokyoMinatoOdaiba / Shiodome / Shinbashi
NUMBER OF ROOMS
372
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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MITSUI GARDEN HOTEL SHIODOME ITALIA-GAI $93 ($̶1̶0̶7̶) - Prices & Reviews - Tokyo, Japan