We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Mitsui Garden Hotel Shiodome Italia-gai

2-14-24 Higashi-shimbashi, Minato 105-0021 Tokyo Prefecture
avatar-imageavatar-imageavatar-image
Traveler (476)
Room & Suite (332)
Dining (67)

View prices for your travel dates

Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.

About

#46 of 138 hotels in Minato
Location
3.6
Cleanliness
4.3
Service
4.0
Value
3.8
April 22, 2019 Reopen after renovations Shiodome Italian Town was redeveloped based on a new model of cultural exchange as community building. Following this concept, it uses a subtle traditional Italian color scheme: a relaxing combination of olive green and wine red. It brings slightly formal motifs, forms, and patterns such as wood paneling and cornices together with a mature playfulness embedded within. Mitsui Garden Hotel Shiodome Italia has become more comfortable than ever before, and we hope you can enjoy this unique hotel stay just like an Italian enjoying life!
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Hot tub
Coffee shop
Massage
24-hour security
Baggage storage
24-hour front desk
Parking garage
Wifi
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Kid-friendly buffet
Vending machine
Currency exchange
Non-smoking hotel
Dry cleaning
Laundry service
Self-serve laundry
Show more
Room features
Blackout curtains
Air purifier
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Flatscreen TV
Bath / shower
Safe
Telephone
Bottled water
Clothes rack
Wake-up service / alarm clock
Refrigerator
Electric kettle
Hair dryer
Show more
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
3.0 of 5 stars
HOTEL STYLE
Family
Business
Languages Spoken
English, Japanese
845Reviews16Q+A41Room tips
Traveler rating
  • 196
  • 458
  • 137
  • 32
  • 23
Time of year
Traveler type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
Sort by:
Most Recent
avatar-image
Yassan wrote a review Dec 2021
Japan140 contributions57 helpful votes
ホテルの立地は新橋と浜松町の間ぐらいにあり、比較的落ち着いたエリアでした。 内装も立派で、今回宿泊した部屋も東京タワーが眺められるキングベットの部屋で快適でした。 大浴場は地方のホテルと比べると狭く、あまり落ち着きませんでした。 朝食ビュッフェも料理の質は高く満足でしたが、スタッフの人数が足りてないのか忙しく笑顔もなく朝から少し残念でした。 The location of the hotel was between Shimbashi and Hamamatsucho, and it was a relatively calm area. The interior was excellent, and the room I stayed at this time was a king bed room with a view of Tokyo Tower, which was comfortable. The large communal bath was small compared to the hotels in the local region, and it was not very comfortable. The quality of the food at the breakfast buffet was high and I was satisfied, but I was a little disappointed from the morning because hotel staff seems to be too busy not to smile.
Read more
Date of stay: November 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from 汐留イタリア街 三井ガーデンホテル, 支配人 at Mitsui Garden Hotel Shiodome Italia-gai
Responded Dec 6, 2021
この度は三井ガーデンホテル汐留イタリア街にご宿泊いただきまして誠にありがとうございます。ご滞在後に感想を賜りましたこと重ねて御礼申しあげます。 ご滞在いただいたお部屋は独立型デスクを兼ね備えた25.7平米の広さに180cm幅のベッドを備え付けているスーペリアキングルームでございます。また、こちらのお部屋タイプはお部屋から東京タワーの眺望もお楽しみいただけます。次回ご宿泊の際もぜひご検討ください。 当ホテルの朝食ビュッフェをご満足いただけた様子を伺うことができ大変嬉しく存じます。一方で、レストランスタッフにつきまして、ご不快な思いをさせてしまい誠に申し訳ございません。一日の始まりである朝食時に残念なお気持ちにさせてしまうことはあってはならないことであると痛感しております。レストランスタッフに共有し、お客様に心地よくお過ごしいただけるようなおもてなしを心がけてまいります。 また、いつお越しいただきましてもお客様にご満足いただけるサービスをご提供できますようスタッフ一同日々精進してまいります。 お客様のまたのご来館をスタッフ一同心よりお待ち申しあげております。 宿泊支配人
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Carmen wrote a review May 2020
Bucharest, Romania10 contributions4 helpful votes
Beside "hello, your passport please" , the staff doesn't speak english, the room was very small, the breakfast wasn't very good, we usually had to eat somewhere else. We've been in Japan for a week before Tokyo, staying in Kyoto and Osaka, we were used with the size of the rooms and the japanese food for breakfast and we didn't have any problems there. We booked a massage thinking that they must have a kind of spa in house, they didn't mention while booking at the reception that the masseurs will come to the room and give the massage while climbing in your bed. Not to mention the quality of the massage... while a day before we had somewhere else the best massages ever, at the hotel we had the worst! They should fire those masseurs! At 10 PM, instead of feeling relaxed, we were
Read more
Date of stay: October 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Share
Response from Stay803527, フロント オフィス マネージャー at Mitsui Garden Hotel Shiodome Italia-gai
Responded May 9, 2020
Thank you for staying with us at Mitsui Garden Hotel Shiodome Italia-gai and taking time to share your feedback regarding your stay. We regret to learn that you were very unpleasant for some points. Especially, we are very sorry for bad experience of massage. We think that it was lack of consideration not to explain for you. Moreover, we can understand you were irritated because you couldn't communicate with masseur well. We will share your opinion with them and work hard to train our teams to ensure they offer the high levels of service. Moreover, we are equally very regret to hear that English speaking level of our staff failed to communicate properly and we can understand it would be frustrating for you. We do have English speaking staff, however, we have been focusing on good English communication skills for having overseas customers stay comfortably. We will share your review with our staff and will use your opinion as a reference in our further improvement. We will continue our efforts to give guests more pleasant stay. We certainly hope you will choose to stay with us again on your next visit to Tokyo. Front Office Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Al-Net-Olo wrote a review Jan 2020
586 contributions60 helpful votes
The good: clean, comfortable and quiet in an otherwise busy neighbourhood. Easy access to mini supermarkets' combinis and the metro/JR lines. Easy walk to Hammamatsucho to get the monorail to Haneda; and a short jaunt to Shimbashi for late night eats. Ginza is also walkable. We liked the Ippudo along the next street :-) The bad: Inflexibility of staff. We were staying 6 nights. I cannot believe that it was impossible to let us use the bathroom the morning of our arrival after a red-eye flight. Shame.
Read more
Date of stay: January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Stay803527, フロント オフィス マネージャー at Mitsui Garden Hotel Shiodome Italia-gai
Responded Mar 5, 2020
Thank you very much for having stayed at Mitsui Garden Hotel Shiodome Italia-gai and we appreciate you to write a review after your stay. We are glad to hear that you satisfied with location around our hotel. As you say, our hotel is located convenient area to Tokyo and airports. There are many restaurants both Shinbashi and Hamamatsu-cho area. If you look for somewhere to go, please feel free to ask us. We are willing to show you our recommendation. According about the bathroom, we are sorry that we could not live up your request. It is for guests only, so if you would like to use it, you need to keep one room before your check in date. However, from now on we will flexible respond to a guest's request, we appreciate your understanding. We hope that you will be satisfied with your stay and you like our hotel, and we would like to help you as possible.  Once again, we appreciate your feedback. We hope you have next opportunity to come back this hotel. Front Office Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
slgc wrote a review Jan 2020
Adelaide, Australia40 contributions70 helpful votes
Japanese like their heating, and by default the rooms are far too warm for us. We turn off the heater and use the aircon to lower the room temperature to around 20 degrees for a good sleep. But in this particular hotel you can only use the heater in wintertime. You can turn off the heater but the aircon is not available during winter. The window can be opened to cool down the room but it only opens a little, and does not let much air in, and there is too much outside traffic noise to sleep. So the room is either too warm or too noisy for a good sleep. Apart from the room temperature the hotel is excellent. The service is outstanding, the room is spotlessly clean, the location very convenient, especially for Haneda Airport and there are plenty of dining options in the area. I
Read more
Date of stay: January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Stay803527, フロント オフィス マネージャー at Mitsui Garden Hotel Shiodome Italia-gai
Responded Jan 30, 2020
Greetings from Mitsui Garden Shiodome Italia-gai. Thank you for staying at Mitsui Garden Shiodome Italia-gai and for taking the time out to share your experience in this social platform. We are very sorry if the seasonal changes of our air condition did not meet your expectations. We offer our guests an air cooling machine for those who wants to make their room cooler. We will deliver the air cooling machine if you contact the reception. The front desk is available 24 hours so please don’t hesitate to contact us. On the other hand, thank you very for recognizing the service, hotel facilities and the location. We really appreciate your complement to our staff. We are always prepared if you need help. You good comments encourage us to reach our goals and be the best hotel for our guests. In addition, our hotel is just renovated last year so most of the facilities are new and have more image of the Italy. The hotel’s location is also near from Hamamatsucho station where you can go directly to Haneda Airport which is the city airport by riding the monorail. Also, if you go around Shimbashi and Ginza, there is a lot of options for restaurants, shops, department stores where you can enjoy shopping, eating and entertainment. Thank you very much for letting us know that you’ll be staying in our hotel once again. We hope your next stay in Mitsui Garden Shiodome Italia-gai will be a pleasant journey and we are looking forward to welcoming you back again. Kind regards, Front Office Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Alexander Martin wrote a review Oct 2019
Serpong, Indonesia613 contributions123 helpful votes
+1
Stayed here because during the weekend its so expensive everywhere else because of the world cup rugby. Supposed to stay 2 nights because of the typhoon Hagibis my flight was cancelled so only got to stay for a short one night only. Reception is very nice and can speak english. Check in process and checkout was every fast and efficient. Location is in a quiet area but if your room facing the rail track it can be quite noisy. The subway is walking within 10-15 mins either way shiodome or hammamatsucho station if you dont mind. The room itself is just decent enough for japanese hotel ard 18-20m. Not big nor too small for japanese std. Just recently renovated so its not weary. Got nice public bath at top floor which is nice if you like onsen. Overall experience here
Read more
Date of stay: October 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Share
Response from Stay803527, フロント オフィス マネージャー at Mitsui Garden Hotel Shiodome Italia-gai
Responded Oct 18, 2019
Thank you for having stayed at Mitsui Garden Hotel Shiodome Italia-gai and taking the time from your busy schedule to share your valuable feedback. Thank you for staying at this hotel during the typhoon. Are you affected by the typhoon? We hope you were safe. We are glad to hear that our staff took care of you very well. Even though there was a typhoon. I am very honored to hear your compliments. Because the hotel is near the station, you may be worried about the sound of the train. Because it is near the station, it is easy to access various places. We are delighted to learn that you are satisfied with our public bath on the 13F. Our hotel offers very unique service for our guests to enjoy the public bath free of charge during their stay. You can enjoy your bath time with pleasure of a large bath and release your tiredness after business or sightseeing. It is via guest feedback and customer experience that we can endeavor to provide our guest with a more luxurious and superior stay. We certainly hope we will be able to welcome you back to Mitsui Garden Hotel Shiodome Italia-gai in the near future. Front Office Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Garonne9 wrote a review Oct 2019
Staffordshire, United Kingdom499 contributions207 helpful votes
This is an excellent hotel - clean, friendly, good value and easy access from Haneda International Airport. We are staying here two more times during our stay in Japan. Good access to other transport systems
Read more
Date of stay: October 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
avatar-image
TakashiNMB wrote a review Oct 2019
Greensboro, North Carolina7 contributions2 helpful votes
Service is far better than other hotels around. Has Japanese style large public bath for relaxing. However, if you need the Internet for your business, I think you would better avoid this hotel. This is the long-lasting issue of this hotel. The speed of the Internet is far too low to be considered as useful. You will have lots of trouble downloading files, browse the Internet, impossible to have tele/video conference.
Read more
Date of stay: September 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Share
avatar-image
PedritoC wrote a review Sep 2019
Castres, France46 contributions12 helpful votes
A warm welcome, polite and friendly. Very clean. Decent-sized room (at least for me) with a view, not a wall opposite. Nice location, easily walking distance to Shiodome and Shimbashi. Convenience store very near the entrance. Hence 'convenience'....
Read more
Date of stay: September 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Stay803527, 支配人 at Mitsui Garden Hotel Shiodome Italia-gai
Responded Oct 4, 2019
Thank you for choosing to stay at Mitsui Garden Hotel Shiodome Italia-gai and for sharing your feedback on Trip Advisor. We recognize that your stay in general was satisfactory, (compliment to our staff, the comfort of our room, our convenience location and our convenience location.) We are also truly delighted to learn that you are satisfied with our staff's services. We are continuing to refine our services and skills. Your compliment encourages our high motivation to seeking best services. We are pleased to hear you enjoyed the convenience of our location. We are located in very central area which is convenient for not only business but also sightseeing. Thank you again for choosing us. Your feedback has been shared with all of our staff and it is an encouragement to us. We look forward to welcoming you at Mitsui Garden Hotel Shiodome Italia-gai again soon. Front Office Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Yadaira O wrote a review Sep 2019
20 contributions12 helpful votes
The hotel is ok, not too big, not too small. What we really liked was the location as it was more in an office area, which meant it was very quiet and chilled at night. We really appreciated this after coming back from the really busy and crazy areas of Tokyo. Lots of stations close by and loads of restaurants in the area. The hotel has a great supermarket in front which came in very handy.
Read more
Date of stay: September 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
avatar-image
189liza wrote a review Sep 2019
Melbourne19 contributions17 helpful votes
We arrived drenched and the reception staff offered towels. There is additional per hour rate for early check-in. Otherwise, wait till 3pm. The surrounding of this hotel is quiet, good for walks. Rooms and linen were clean. In our 4 days stay, before moving into another hotel, I noticed the reception staff were often stressed.
Read more
Date of stay: May 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Not the right property for you?
There are more places to choose from in the Minato area.
PRICE RANGE
$111 - $193 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mitsui garden minato
LOCATION
JapanKantoTokyo PrefectureTokyoMinatoOdaiba / Shiodome / Shinbashi
NUMBER OF ROOMS
372
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

MITSUI GARDEN HOTEL SHIODOME ITALIA-GAI $93 ($̶1̶0̶7̶) - Prices & Reviews - Tokyo, Japan