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April 22, 2019 Reopen after renovations Shiodome Italian Town was redeveloped based on a new model of cultural exchange as community building. Following this concept, it uses a subtle traditional Italian color scheme: a relaxing combination of olive green and wine red. It brings slightly formal motifs, forms, and patterns such as wood paneling and cornices together with a mature playfulness embedded within. Mitsui Garden Hotel Shiodome Italia has become more comfortable than ever before, and we hope you can enjoy this unique hotel stay just like an Italian enjoying life!
ホテルの立地は新橋と浜松町の間ぐらいにあり、比較的落ち着いたエリアでした。 内装も立派で、今回宿泊した部屋も東京タワーが眺められるキングベットの部屋で快適でした。 大浴場は地方のホテルと比べると狭く、あまり落ち着きませんでした。 朝食ビュッフェも料理の質は高く満足でしたが、スタッフの人数が足りてないのか忙しく笑顔もなく朝から少し残念でした。 The location of the hotel was between Shimbashi and Hamamatsucho, and it was a relatively calm area. The interior was excellent, and the room I stayed at this time was a king bed room with a view of Tokyo Tower, which was comfortable. The large communal bath was small compared to the hotels in the local region, and it was not very comfortable. The quality of the food at the breakfast buffet was high and I was satisfied, but I was a little disappointed from the morning because hotel staff seems to be too busy not to smile.
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Date of stay: November 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from 汐留イタリア街 三井ガーデンホテル, 支配人 at Mitsui Garden Hotel Shiodome Italia-gai
Beside "hello, your passport please" , the staff doesn't speak english, the room was very small, the breakfast wasn't very good, we usually had to eat somewhere else. We've been in Japan for a week before Tokyo, staying in Kyoto and Osaka, we were used with the size of the rooms and the japanese food for breakfast and we didn't have any problems there. We booked a massage thinking that they must have a kind of spa in house, they didn't mention while booking at the reception that the masseurs will come to the room and give the massage while climbing in your bed. Not to mention the quality of the massage... while a day before we had somewhere else the best massages ever, at the hotel we had the worst! They should fire those masseurs! At 10 PM, instead of feeling relaxed, we were…
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Date of stay: October 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Stay803527, フロント オフィス マネージャー at Mitsui Garden Hotel Shiodome Italia-gai
Responded May 9, 2020
Thank you for staying with us at Mitsui Garden Hotel Shiodome Italia-gai and taking time to share your feedback regarding your stay. We regret to learn that you were very unpleasant for some points. Especially, we are very sorry for bad experience of massage. We think that it was lack of consideration not to explain for you. Moreover, we can understand you were irritated because you couldn't communicate with masseur well. We will share your opinion with them and work hard to train our teams to ensure they offer the high levels of service. Moreover, we are equally very regret to hear that English speaking level of our staff failed to communicate properly and we can understand it would be frustrating for you. We do have English speaking staff, however, we have been focusing on good English communication skills for having overseas customers stay comfortably. We will share your review with our staff and will use your opinion as a reference in our further improvement. We will continue our efforts to give guests more pleasant stay. We certainly hope you will choose to stay with us again on your next visit to Tokyo. Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The good: clean, comfortable and quiet in an otherwise busy neighbourhood. Easy access to mini supermarkets' combinis and the metro/JR lines. Easy walk to Hammamatsucho to get the monorail to Haneda; and a short jaunt to Shimbashi for late night eats. Ginza is also walkable. We liked the Ippudo along the next street :-) The bad: Inflexibility of staff. We were staying 6 nights. I cannot believe that it was impossible to let us use the bathroom the morning of our arrival after a red-eye flight. Shame.
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Date of stay: January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Stay803527, フロント オフィス マネージャー at Mitsui Garden Hotel Shiodome Italia-gai
Responded Mar 5, 2020
Thank you very much for having stayed at Mitsui Garden Hotel Shiodome Italia-gai and we appreciate you to write a review after your stay. We are glad to hear that you satisfied with location around our hotel. As you say, our hotel is located convenient area to Tokyo and airports. There are many restaurants both Shinbashi and Hamamatsu-cho area. If you look for somewhere to go, please feel free to ask us. We are willing to show you our recommendation. According about the bathroom, we are sorry that we could not live up your request. It is for guests only, so if you would like to use it, you need to keep one room before your check in date. However, from now on we will flexible respond to a guest's request, we appreciate your understanding. We hope that you will be satisfied with your stay and you like our hotel, and we would like to help you as possible. Once again, we appreciate your feedback. We hope you have next opportunity to come back this hotel. Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Japanese like their heating, and by default the rooms are far too warm for us. We turn off the heater and use the aircon to lower the room temperature to around 20 degrees for a good sleep. But in this particular hotel you can only use the heater in wintertime. You can turn off the heater but the aircon is not available during winter. The window can be opened to cool down the room but it only opens a little, and does not let much air in, and there is too much outside traffic noise to sleep. So the room is either too warm or too noisy for a good sleep. Apart from the room temperature the hotel is excellent. The service is outstanding, the room is spotlessly clean, the location very convenient, especially for Haneda Airport and there are plenty of dining options in the area. I…
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Date of stay: January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Stay803527, フロント オフィス マネージャー at Mitsui Garden Hotel Shiodome Italia-gai
Responded Jan 30, 2020
Greetings from Mitsui Garden Shiodome Italia-gai. Thank you for staying at Mitsui Garden Shiodome Italia-gai and for taking the time out to share your experience in this social platform. We are very sorry if the seasonal changes of our air condition did not meet your expectations. We offer our guests an air cooling machine for those who wants to make their room cooler. We will deliver the air cooling machine if you contact the reception. The front desk is available 24 hours so please don’t hesitate to contact us. On the other hand, thank you very for recognizing the service, hotel facilities and the location. We really appreciate your complement to our staff. We are always prepared if you need help. You good comments encourage us to reach our goals and be the best hotel for our guests. In addition, our hotel is just renovated last year so most of the facilities are new and have more image of the Italy. The hotel’s location is also near from Hamamatsucho station where you can go directly to Haneda Airport which is the city airport by riding the monorail. Also, if you go around Shimbashi and Ginza, there is a lot of options for restaurants, shops, department stores where you can enjoy shopping, eating and entertainment. Thank you very much for letting us know that you’ll be staying in our hotel once again. We hope your next stay in Mitsui Garden Shiodome Italia-gai will be a pleasant journey and we are looking forward to welcoming you back again. Kind regards, Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed here because during the weekend its so expensive everywhere else because of the world cup rugby. Supposed to stay 2 nights because of the typhoon Hagibis my flight was cancelled so only got to stay for a short one night only. Reception is very nice and can speak english. Check in process and checkout was every fast and efficient. Location is in a quiet area but if your room facing the rail track it can be quite noisy. The subway is walking within 10-15 mins either way shiodome or hammamatsucho station if you dont mind. The room itself is just decent enough for japanese hotel ard 18-20m. Not big nor too small for japanese std. Just recently renovated so its not weary. Got nice public bath at top floor which is nice if you like onsen. Overall experience here…
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Date of stay: October 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Stay803527, フロント オフィス マネージャー at Mitsui Garden Hotel Shiodome Italia-gai
Responded Oct 18, 2019
Thank you for having stayed at Mitsui Garden Hotel Shiodome Italia-gai and taking the time from your busy schedule to share your valuable feedback. Thank you for staying at this hotel during the typhoon. Are you affected by the typhoon? We hope you were safe. We are glad to hear that our staff took care of you very well. Even though there was a typhoon. I am very honored to hear your compliments. Because the hotel is near the station, you may be worried about the sound of the train. Because it is near the station, it is easy to access various places. We are delighted to learn that you are satisfied with our public bath on the 13F. Our hotel offers very unique service for our guests to enjoy the public bath free of charge during their stay. You can enjoy your bath time with pleasure of a large bath and release your tiredness after business or sightseeing. It is via guest feedback and customer experience that we can endeavor to provide our guest with a more luxurious and superior stay. We certainly hope we will be able to welcome you back to Mitsui Garden Hotel Shiodome Italia-gai in the near future. Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is an excellent hotel - clean, friendly, good value and easy access from Haneda International Airport. We are staying here two more times during our stay in Japan. Good access to other transport systems
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Date of stay: October 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Service is far better than other hotels around. Has Japanese style large public bath for relaxing. However, if you need the Internet for your business, I think you would better avoid this hotel. This is the long-lasting issue of this hotel. The speed of the Internet is far too low to be considered as useful. You will have lots of trouble downloading files, browse the Internet, impossible to have tele/video conference.
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Date of stay: September 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A warm welcome, polite and friendly. Very clean. Decent-sized room (at least for me) with a view, not a wall opposite. Nice location, easily walking distance to Shiodome and Shimbashi. Convenience store very near the entrance. Hence 'convenience'....
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Date of stay: September 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Stay803527, 支配人 at Mitsui Garden Hotel Shiodome Italia-gai
Responded Oct 4, 2019
Thank you for choosing to stay at Mitsui Garden Hotel Shiodome Italia-gai and for sharing your feedback on Trip Advisor. We recognize that your stay in general was satisfactory, (compliment to our staff, the comfort of our room, our convenience location and our convenience location.) We are also truly delighted to learn that you are satisfied with our staff's services. We are continuing to refine our services and skills. Your compliment encourages our high motivation to seeking best services. We are pleased to hear you enjoyed the convenience of our location. We are located in very central area which is convenient for not only business but also sightseeing. Thank you again for choosing us. Your feedback has been shared with all of our staff and it is an encouragement to us. We look forward to welcoming you at Mitsui Garden Hotel Shiodome Italia-gai again soon. Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel is ok, not too big, not too small. What we really liked was the location as it was more in an office area, which meant it was very quiet and chilled at night. We really appreciated this after coming back from the really busy and crazy areas of Tokyo. Lots of stations close by and loads of restaurants in the area. The hotel has a great supermarket in front which came in very handy.
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Date of stay: September 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We arrived drenched and the reception staff offered towels. There is additional per hour rate for early check-in. Otherwise, wait till 3pm. The surrounding of this hotel is quiet, good for walks. Rooms and linen were clean. In our 4 days stay, before moving into another hotel, I noticed the reception staff were often stressed.
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Date of stay: May 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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