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Andaz Tokyo Toranomon Hills

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1-23-4 Toranomon, Minato 105-0001, Tokyo Prefecture
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1 room 1 guest
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Andaz Tokyo Toranomon Hills
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304 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
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  • Japanese first
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    (76)
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Temple City, California
1 review
5 of 5 stars Reviewed 6 days ago NEW

My family and I just spent (August 19-August 23)the last five days of our trip to Tokyo at Andaz. Anodize is the best hotel we have been to. The facility itself is amazing and the service was beyond our expectations. Every single person working there was helpful at all times. What we did really appreciate was that the employees were... More 

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AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear alice c, Thank you very much for choosing Andaz Tokyo during your family trip to Tokyo, and for sharing your wonderful comments with us. It was a great pleasure to have you, and we are delighted to hear that you and your family enjoyed our services and facilities. Your feedback will definitely be shared with our team, as it... More 

Singapore, Singapore
5 of 5 stars Reviewed 1 week ago

Pleasant experience checking in - check-in on 51st floor, guest were invited to sit at the open tables to wait for check in. I liked wooden furniture and fittings. The hotel room, the check in area had wooden furnishings, made me feel very warm and homely.

Review collected in partnership with Andaz

Was this review helpful? Yes
2 reviews
5 of 5 stars Reviewed 2 weeks ago

Visited 4 countries changing hotels 8 times. Our stay at the Toranomon Andaz was by far the best all the way around. I have had breakfast buffets with many more choices but none with Better quality food or better preparation. Try the omelette. Distance to train or subway was the only undesirable aspect Of our stay.

Review collected in partnership with Andaz

Was this review helpful? Yes
AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear William D, Thank you for choosing Andaz Tokyo as your preferred accommodation in Tokyo during your Asia trip, and for sharing your wonderful comments on TripAdvisor. It is truly an honor to learn that you have enjoyed your stay with us, and that our breakfast met your expectations! We very much look forward to welcoming you back to Andaz... More 

Level Contributor
16 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The Andaz Tokyo Toranomon Hills is a refreshing Andaz expereince in the heart of Tokyo. While the Toranomon area is more of a quiet business area compared to other Hyatt locations in Tokyo, the onsite facilities make the Andaz a good social destination. Service, decor and facilities are at the highest level one wold expect from an Andaz property -... More 

Was this review helpful? Yes
AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear GAMcDon, Thank you very much for your warm comments and your continuous support to Hyatt hotels. We were delighted to learn that you enjoyed the service and facilities at Andaz Tokyo. Your comments are encouraging to all our staff. We look forward to welcome you back to Andaz Tokyo again with your family soon in the near future. With... More 

London, United Kingdom
Level Contributor
111 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The lobby of the hotel is located on the 51st floor, and rooms located on the 5 floors below, with the pool and spa on the 37th floor. So all rooms have an amazing view, the best being from the breakfast area/bar on the 51st floor. Service is simply outstanding - exceptionally friendly and polite and very helpful. I lost... More 

Was this review helpful? Yes 1
AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear Samir S, Thank you very much for choosing Andaz Tokyo during your recent visit to our city, and for taking your time to share your valuable feedback It was a pleasure to have you with us, and we are delighted to learn you had enjoyed the facilities, and the services we offered were able to meet your expectations. Although,... More 

Nicosia, Cyprus
Level Contributor
4 reviews
5 of 5 stars Reviewed 3 weeks ago

What a hotel! Everything is so well thought of. Excellent service amazing and very helpful staff. Spacious and well designed rooms fantastic views of Tokyo. We had a room on the49th floor overlooking Tokyo tower. You gonna love the bathroom. Absolutely fantastic. Highly recommend it.

Was this review helpful? Yes
AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear Nicos A Thank you very much for staying with us at Andaz Tokyo, and for taking the time to share your feedback on TripAdvisor. Kind comments like yours are very much appreciated, as will motivate and encourage the entire team to maintain and improve the service and facilities we offer. We look forward to the pleasure of welcoming you... More 

Gent, Belgium
1 review
5 of 5 stars Reviewed 3 weeks ago

I had a wonderful stay at this hotel. The property is very elegant and chic, but at the same time very contemporary and cool. The rooms are amazing, and truly invite you to relax in the middle of a bustling city while enjoying amazing views on all the activity going down 50 floors below you. The staff couldn't be any... More 

Review collected in partnership with Andaz

Was this review helpful? Yes
AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear Bruno V, Thank you very much for your recent stay at Andaz Tokyo and for sharing your experience with us. It was a great pleasure to have you with us, and we are delighted to hear that you enjoyed our services and facilities. Your warm feedback will definitely be shared with the entire team, as it will encourage our... More 

Atlanta, Georgia
Level Contributor
33 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed at the Andaz Tokyo (owned by Hyatt) in July 2015. What an experience. The service was wonderful...Andrea was so helpful and kind to us...Kudos to the hotel for having on hand such wonderful staff. We had a room on the 49th floor which faced Tokyo Harbor and the Rainbow Bridge and it was an incredible view...especially at night... More 

Was this review helpful? Yes
AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear Susan W, Thank you very much for choosing Andaz Tokyo as your preferred accommodation in Tokyo. It was our great pleasure to learn that you enjoyed your stay, and we appreciate your kind comments toward Andrea and the team. Your warm comments will encourage and motivate the team to strive to maintain and improve the services we offer. We... More 

Madrid, Spain
1 review
5 of 5 stars Reviewed 4 weeks ago

Impressive hotel with very nice decoration and great staff that makes you feel at home. Amazing views of this city with a relaxing SPA with nice pool and well equipped gym. Don't miss it if you can afford it, if not, go for a drink at rooftop.

Review collected in partnership with Andaz

Was this review helpful? Yes
AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear Alfred B, Thank you very much for choosing Andaz Tokyo as your “Home” during your recent trip to Tokyo, and for taking your time and trouble to share your experiences on TripAdvisor. We were delighted to learn you have enjoyed your stay with us. Your comments will motivate and encourage the entire team to maintain and improve the services... More 

Toronto, Canada
Level Contributor
150 reviews
100 hotel reviews
common_n_hotel_reviews_1bd8 453 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Location: As many commented it is a 8 mins to Toronomon Subway Station which is 2 stops away from Ginza. If you don't mind the walk or else you have to rely on taxi. No interesting activities or restos in the vicinity. Not even in Toronomon Hill, the F&B outlets are very average. ROOM: Spacious, may be bigger than Conrad.... More 

Was this review helpful? Yes 3
AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear yrtx4e, Thank you very much for staying at Andaz Tokyo and for taking the time to share your feedback on TripAdvisor. Your comments are very much appreciated and rest assured they will be shared with the entire team in order to improve our guests’ experiences. We regret to hear you were not able to find any places of interest... More 

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Staying in Odaiba / Shiodome / Shinbashi

Neighborhood Profile
Odaiba / Shiodome / Shinbashi
Odaiba is an entertainment hotspot with a giant ferris wheel, concert halls, amusement arcades and lots of shopping. It also boasts Oedo-onsen-monogatari, a hotspring that recreates old Edo-era ambiance and is very popular with foreign visitors. Shiodome has ultra-modern office buildings where you can often find restaurants with a great high-rise view of Tokyo. The neighboring area of Shinbashi is a district of much older commercial buildings and it's a great place to join 'salary men' enjoying a drink and snacks at street stalls under the railway bridges after work.
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