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The Ritz-Carlton Tokyo

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9-7-1 Akasaka, Minato 107-6245, Tokyo Prefecture
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1 room 1 guest
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The Ritz-Carlton Tokyo
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883 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (119)
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    (883)
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    (212)
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NY
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Although not my first choice due to location to my office, it was an exceptional hotel. Rooms were as high a standard as I have had and views are amazing. Staff really know what they are doing in efficiently taking care of their guests. Breakfast was ok in choice, although setting was sensational up 46 stories. Gym is very well... More 

Was this review helpful? Yes
MasanoriHosoya, Hotel Manager at The Ritz-Carlton Tokyo, responded to this review

Dear Wa_Wa073 Thank you for choosing The Ritz-Carlton, Tokyo and for taking the time to write about your experience. It was truly rewarding to read your appreciation regarding our service and I will surely share your feedback to all the members of the staff. We are also pleased to hear that you enjoyed our facility. Should there be any way... More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

When my wife and I were deciding where to go during our summer vacation from late July to mid August, one of the options was Japan. However, as a party of four including our two children 12 and 14, my wife and I were faced with the fact that generally, the hotels in Japan have a maximum capacity of three... More 

Was this review helpful? Yes
MasanoriHosoya, Hotel Manager at The Ritz-Carlton Tokyo, responded to this review

Dear Ricardo R Thank you for staying at the Ritz-Carlton, Tokyo with your family and for taking the time to write your warm and wonderful comments. We are very honored to read your stay was “one of the most wonderful vacation of our lives”, it is a great motivation for us. I would like to share your warm comments with... More 

New York City, New York
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

The new sushi bar on the lobby floor of Ritz Carlton Tokyo was a big surprise. They've set up a gorgeous area with 12 seats- a GORGEOUS city view, and beautiful glass a crystal, a metal bamboo fantasy facade, and a great selection of sake, wines and champagnes. The sushi was super fresh- One shellfish was still live! The chef... More 

Was this review helpful? Yes
MasanoriHosoya, Hotel Manager at The Ritz-Carlton Tokyo, responded to this review

Dear kaleidoscopicgirl, I would like to sincerely thank you for taking the time to share your experience in HINOKIZAKA in The Ritz-Carlton Tokyo. We are very pleased to read that you enjoyed the atmosphere of our new sushi bar and the Sushi. We hope you will also enjoy the other cuisines we offer and we look forward to welcoming you... More 

Hong Kong, China
1 review
5 of 5 stars Reviewed 1 week ago

From the second you are greeted at the main entrance you just know you are going to enjoy your stay. The staff are so attentive, polite and nothing is ever too much for them. By the time you've got to the reception they have your paperwork ready for you. It all just works so seamlessly. The quality of the accommodation... More 

Was this review helpful? Yes
MasanoriHosoya, Hotel Manager at The Ritz-Carlton Tokyo, responded to this review

Dear Paul B, Thank you for staying at The Ritz-Carlton, Tokyo and we truly appreciate that you took the time to share your experience. I was very pleased to read about what you wrote about our staff, I will make sure to share your feedback with all the members of the team, it will certainly be motivation for them. Should... More 

Boston, Massachusetts
Level Contributor
36 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I have stayed several times at this hotel and the service seems to get better each time. The staff was extremely attentive and could not have provided better service for the week I stayed at the hotel. The breakfast at the concierge lounge was truly delightful each morning and the food and service at Hinokizaka was some of the best... More 

Was this review helpful? Yes 1
MasanoriHosoya, Hotel Manager at The Ritz-Carlton Tokyo, responded to this review

Dear Dubin115 Thank you for choosing us again at the Ritz-Carlton, Tokyo and for taking the time to write your wonderful comments. We are very pleased to know that you feel our service is getting better each time. I will surely share your warm comment with all the staff of the service team to let them know their hospitality are... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

A very pleasant from the time you check-in to you check out again. The service level is very high and you are greeted in a very nice way when ever you meet the Hotel Staff. Very nice check-in and the club lounge has a fantastic service during the day and a fantastic view. real value for your money.

Was this review helpful? Yes
MasanoriHosoya, Hotel Manager at The Ritz-Carlton Tokyo, responded to this review

Dear Knielsen57, Thank you for staying with us and we truly appreciate your warm comments about your experience at The Ritz-Carlton, Tokyo. We are pleased to read that our service is a "real value for your money”which I will make sure to share it with all the members of my team. We hope that your experience in our hotel will... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

This was my fourth stay in the Ritz-Carlton Tokyo. Everytime when I stay here, I feel like I have come back to my home because of their heartful services. I strongly recommend this hotel to enjoy Tokyo more.

Was this review helpful? Yes
MasanoriHosoya, Hotel Manager at The Ritz-Carlton Tokyo, responded to this review

Dear 興一 清 Thank you for staying with us again and taking the time to write about your experience at The Ritz-Carlton, Tokyo. We are very pleased to read that you feel like coming back to your home, I will surely share it with my team. Please allow me to recommend you the new Club Lounge which will finish remastering... More 

Montreal, Canada
Level Contributor
31 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We recently had the opportunity to spend 4 days at the Ritz-Carlton Tokyo on our trip to Asia. Though I have not stayed at any other Ritz hotels, this was probably the best stay I have ever had at a "chain" hotel. High class, and excellent service. Originally we had opted to split our time, first at the Ritz and... More 

Was this review helpful? Yes
MasanoriHosoya, Hotel Manager at The Ritz-Carlton Tokyo, responded to this review

Dear ctlshaw Thank you for staying at the Ritz-Carlton, Tokyo and for taking the time to write your experience. We are very pleased to read about your warm comment about the club level lounge and our staff, I will share with all the members of the team. We look forward to welcoming you again very soon and hopefully you can... More 

Singapore, Singapore
Level Contributor
60 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
4 of 5 stars Reviewed 3 weeks ago

As per the other reviews, this hotel is in a very good location (same building as a shopping mall and close to Roppongi) and the service is of very high standard. Being in Japan though, the latter is almost taken as expected as Japan clearly has one of the best customer services in the world! However, the room and atmosphere... More 

Was this review helpful? Yes
MasanoriHosoya, Hotel Manager at The Ritz-Carlton Tokyo, responded to this review

Dear hippodiver Thank you for staying at The Ritz-Carlton, Tokyo and taking the time to write your feedback about us. We read about your comment that you could not leave with a “Wow” experience, although we are committed providing a truly memorable stay and service for our guests. I sincerely apologize that we have failed to provide you with the... More 

Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Wonderful and typical service for a Ritz. Consistently greeted and staff was very helpful. Lobby is on 45th floor so it offers a great view. Location in Tokyo midtown provides walking access to subway. Check out the light garden down the street.

Was this review helpful? Yes
MasanoriHosoya, Hotel Manager at The Ritz-Carlton Tokyo, responded to this review

Dear Steve F Thank you for staying at The Ritz-Carlton, Tokyo and taking time to share your feedback. We are very pleased to hear that you enjoyed our facility and the view. Should your travels bring you back to Tokyo, please do not hesitate to let me know, it will be our pleasure to welcome you again. Warm regards, Masanori... More 

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Staying in Akasaka / Roppongi

Neighborhood Profile
Akasaka / Roppongi
Not so long ago the Akasaka and Roppongi areas were famous for their nightlife, high-class restaurants, bars and clubs. More recently, with the opening of Roppongi Hills, Tokyo Midtown and Akasaka Sacas, the area has declared itself as the most fashionable spot to be seen. The area also hosts the National Art Center and the Mori Art Museum and lots of trendy art galleries.
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