I can't say anything negative about our experience in this hotel. We went in November and it was a bit cold, but it obviously wasn't the hotel's fault. First class service, cleanliness, and convenience since it's right at the doorstep of Roppongi. Rooms are quiet and spacious, water temps and pressure are fine. Especially enjoyed the fancy toilets! Concierge even... More

The rooms are perfect for a business traveller. The beds are super comfy, the bathrooms are beautiful and the wireless flawless. The restaurants are tops too. More

I've stayed at the Park Hyatt Tokyo and the Hyatt Regency Kyoto many times and love both hotels. With the high expectations set by my stays at other Hyatt's, I found the Grand Hyatt disappointing. -I had to wait when checking in and out, or when I wanted to talk to the concierge (and the concierge wasn't at all as... More

This is a first class modern hotel. The service far exceeds reasonable expectations. The concierge will find whatever you want, get you there and make sure that you are satisfied. The hotel is very modern with full length windows. When the weather was clear we had a full view of Mt. Fuji from our own room ! The beds are... More

To really appreciate Grand Hyatt Tokyo, one should walk the mall, the complex, and Roppongi. Very well integrated design in a great location. Retreat to the very quiet and serene room. Only complaint about the room is when a neighbouring room lowers/raises its electric curtain...the noise can be distracting. Bed and the bed sheets are probably best I've experienced anywhere.... More

I stay here regularly and this is my benchmark for a business hotel. Rooms are functional and efficient, staff extremely attentive and helpful with nothing too much trouble. The location right next to Roppongi Hills is also hard to beat and allows us to walk to the office. Nice swimming pool and selection of in hotel restaurants. Room service is... More

Stayed there for 2 nights for business travel. Located in Roppongi it is great if you have time to enjoy the night life (unfortunately it was raining non-stop when i was there, so did not really feel like it). Overall design is very modern, rooms are modern with open bath room - to be closed by sliding door. Sleep comfort... More

The location of the hotel is great if you don't speak Japanese as this area is better situated to accommodate non-Japanese speakers. Plenty of shopping, restaurants, and night life nearby. The rooms were clean and wifi worked fine. Concierge and staff were friendly and knowledgeable when we needed information on restaurants and directions. More

The main asset of this hotel is its location in the heart of Roppongi Hill. The hotel is Japanese efficient, stylish, yet the rooms are small with surprisingly a lot of wasted space. There is a very wide and long hallway leading into the room that other than using when you enter and exit the room, for the rest it’s... More