I arrived at an awkward hour, tired and slightly grumpy. The reception staff were the epitome of good service, and made me feel better immediately. The room was superb (apart from the view over the roof of the adjoining mall, but I can forgive that), and the location was not just perfect for my business trip but ideal for a... More

This is a really good hotel and definitely top 5 I ever stayed in. Everything they do is brilliant. The taxi boys outside, the front office, house keeping...everything. My room was spacious and super clean. Every little detail was perfect and the house keeping team is great. Just a small detail how they organize your stuff next to the bathroom... More

This beautiful well located Hyatt goes above and beyond any of this chain. From the entry to check-in to great rooms with fantastic bathroom, you will be made to feel most welcome and comfortable. No problem with "no feather" room request and some one called to confirm that fact. Easy access to Mori Tower where there is a fabulous view... More

The Grand Hyatt Tokyo is a class act. Decent size rooms that are maintained in a spotless condition (white glove treatment wouldn't pick up any dust here). Twice daily housekeeping means your room is always looking good. Breakfast buffet is fresh and tempting and table service is efficient yet discrete. Great fitness centre and pool. However above all else the... More

Having already stayed at the Park Hyatt Tokyo this time last year, I opted to spend four nights at the newer Grand Hyatt Tokyo. As with the other Hyatt hotels I've stayed at in Japan, the service was efficient, and overall, my friends and I had a very comfortable stay at the hotel. Unlike the Park Hyatt situated in the... More

A return to the Grand Hyatt and a welcome one. I had room number 905, no views to speak of, not huge, but very quiet and comfortable, which consistently delivered a good nights sleep. Staff all very helpful, bathroom and room all well-equipped, enough plug points, bottled water and good tea facilities and wifi on tap. I look forward to... More

The rooms are beautiful and large by Japanese standards. Lots of English language channels on the TV. Everything is automated...from the blinds to the muti-function Toto toilet / bidets. Great, modern aesthetic. The service was impeccable all-around from the concierge to housekeeping. They initially put us on the 10th floor with a limited view. When I asked for a better... More

I decided to book two nights at the Grand Hyatt (wish I could've stayed here for my entire stay in Tokyo, but I couldn't afford it, unfortunately) as a treat for myself as I wanted to enjoy the relaxation and indulgance at the Nagomi Spa after such a long 11 hour flight from London. It was pure bliss. I got... More

We stayed two separate weekends in May for sightseeing. Stayed in a Club Twin room, which was spacious for our needs. Plenty of amenities and comforts, to include a great rainfall shower. Wi-Fi is available in-room and is very fast. The Club Lounge is very nice and spacious. The staff is incredible across the board. Breakfast at the French Kitchen... More