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Sheraton Miyako Hotel Tokyo

Certificate of Excellence
1-1-50 Shirokanedai, Minato 108-8640, Tokyo Prefecture
Hotel amenities
Sheraton Miyako Hotel Tokyo
Best prices for: 1 room 1 guest
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Ranked #28 of 98 Hotels / Ryokan in Minato
Certificate of Excellence
A recent review
4 of 5 stars reviewed 2 days ago
Food_n_Crits Dunedin, New Zealand
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963 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Dunedin, New Zealand
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Having booked my air ticket via Hong Kong Express with a super good deal (return with 30kg luggage loading), with a full fare below $2K, my next step is to consider, where will I be staying and what are my plans, with a bit of luck I have got a super good travel companion with me and even so nice... More 

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San Francisco, California, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

Stayed at the Sheraton Miyako Hotel at the end of June 2015 for three nights. Hotel has a parking lot with relatively inexpensive daily rate (1,500Y), and check in was quick and efficient (unlike the ordeal encountered at many of the St. Regis properties). Spoke to several reception staff during my stay and all had a very good command of... More 

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Los Angeles, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I stayed here during my first time in Tokyo and I think it was a great place. After a long day with all the bustle in the city, the hotel is just a perfect place to rest. I love the fact that they have shuttle buses to bring the guests to the stations. It helps to reduce the walking to... More 

Was this review helpful? Yes 1
Tokyo_Santa, マネージャー at Sheraton Miyako Hotel Tokyo, responded to this review

Thank you very much for your staying at Sheraton Miyako Hotel Tokyo. I also thank you for taking your time to write to us. We are pleased to hear about your positive experience at our hotel. As you commented, we have shuttle bus service from hotel to Meguro railway & subway station. This shuttle departs every 15 minute and it... More 

Toronto, Ontario
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 1 week ago

Great hotel. Pros: - Great rooms with lots of square footage - Lots of eating options within the hotel - Free shuttle to the train stations Cons: - Bad washrooms, mold in the bathtub made it look really old and neglected. - Breakfast is usually not included with the hotel Stayed in November 2014

Was this review helpful? Yes 1
Tokyo_Santa, マネージャー at Sheraton Miyako Hotel Tokyo, responded to this review

Thank you very much for your staying at Sheraton Miyako Hotel Tokyo. I also thank you for taking your time to write to us. We are pleased to hear about your positive experience at our hotel. We share your feedback with our team for the purpose of improving our operations and services for future guests. Regarding bathroom & old room,... More 

London
Level Contributor
31 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Pros: spacious room with very comfy bed, super friendly staff (especially Yuka, the concierge, who was amazingly helpful booking a few restaurants for us), beautiful Japanese gardens on the premise, in-room wifi (fast). Cons: location isn't great. There's a supermarket nearby but not much in terms of restos, that said, it's close to two tube stations and has a compplimentary... More 

Was this review helpful? Yes 2
Tokyo_Santa, マネージャー at Sheraton Miyako Hotel Tokyo, responded to this review

Thank you very much for your feedback and for taking the time to post your comments. We are pleased to notice that you are always enjoying your stay with us. I reviewed your comments regarding your recent stay with us at the Sheraton Miyako Hotel Tokyo, assuring you that we do take all comments seriously, appreciating all the constructive and... More 

Turin, Italy
Level Contributor
27 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I knew some hotels in Japan are from many years in operation, but I was expecting at least a decent maintenance not only of the common areas (lobby and restaurant were quite ok) but expecially for the rooms and the bathroom as well. In fact, even if I was said, at the reception, to have been upgraded to a renovated... More 

Was this review helpful? Yes 1
Tokyo_Santa, マネージャー at Sheraton Miyako Hotel Tokyo, responded to this review

We would like to thank you for your recent stay with us and we appreciate your feedback. We are very sorry for your discomfort experience. We have finished renovation of bathrooms on the 3- 6th floor recently and we will continue to refurbish the other floors’ bathrooms little by little. Also, we have shuttle bus service from hotel to Meguro... More 

palo alto, california
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We just arrived yesterday and are staying at the Sheraton Miyako Hotel. We have been told that it's a little far from attractions but have decided to stay here due to proximity to a friend's place. Hotel service is excellent. We are staying in a triple room and needed more towels for our children. Within 5 min of my call,... More 

Was this review helpful? Yes 1
Tokyo_Santa, マネージャー at Sheraton Miyako Hotel Tokyo, responded to this review

Thank you very much for your feedback and for taking the time to post your comments. We are pleased to hear about your positive experience at our hotel. As you commented, we have shuttle bus service from hotel to Meguro railway & subway station. (Every 15 minute) There are so many restaurants, bars and shops around Meguro station. Better than... More 

Hull
Level Contributor
31 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I stayed here for 4 nights with friends as a treat to ourselves at the end of a trip to Korea and Japan. The Sheraton met all the high standards that one expects from a reputable international hotel. Our room was very pleasant, with very comfortable beds. The main bar was cosmopolitan and the prices reasonable. The gym/pool were a... More 

Was this review helpful? Yes 1
Tokyo_Santa, マネージャー at Sheraton Miyako Hotel Tokyo, responded to this review

Thank you very much for your feedback and for taking the time to post your comments. We are pleased to hear about your positive experience at our hotel. Our hotel is located in one of Tokyo’s rich residential area so it is true that it is 7-8 minutes’ walk from the hotel to the nearest 24 hours-open convenience store. We... More 

Level Contributor
4 reviews
5 of 5 stars Reviewed 3 weeks ago

The staff is awesome! They make sure you are having a great stay. The concierge has a lot of maps and different tours. They were all a big help. Make sure you talk to them before going out to explore. We book all of our tours/excursions thru the hotel and they were all great. They have free wi-fi. Shuttle service... More 

Was this review helpful? Yes
Tokyo_Santa, マネージャー at Sheraton Miyako Hotel Tokyo, responded to this review

Thank you very much for your staying at Sheraton Miyako Hotel Tokyo. I also thank you for taking your time to write to us. I am very happy to hear about your positive experience at our concierge desk and am sure to pass along your kind remarks to concierge team. I really appreciate your positive comment and it will serve... More 

Taipei, Taiwan
Level Contributor
90 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The hotel is old. It needs a facelift, badly! The lobby and some of the public areas are still decent, but the room is old, especially the bathroom. There is no other way to say it. The internet has a 500mb daily limit, which I have never heard of before. I transfer a lot of files for work, so this... More 

Was this review helpful? Yes 1
Tokyo_Santa, マネージャー at Sheraton Miyako Hotel Tokyo, responded to this review

Thank you very much for your staying at Sheraton Miyako Hotel Tokyo. I also thank you for taking your time to write to us. It is with great regret and concern that you had a bad experience while staying in my hotel. We have finished renovation of bathrooms on the 3- 6th floor recently and we will continue to refurbish... More 

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