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Sheraton Miyako Hotel Tokyo

Certificate of Excellence
1-1-50 Shirokanedai, Minato 108-8640, Tokyo Prefecture
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1 room 1 guest
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Sheraton Miyako Hotel Tokyo
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998 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Dallas, Texas, United States
Level Contributor
356 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
5 of 5 stars Reviewed 1 week ago

The location is good in central Tokyo, and it is made better by the bus service that the hotel runs to the Train station every 15 minutes, very convenient. The breakfasts in the hotel were very good. The bed was comfortable with two thickness pillows which is appreciated. The lounge at night had a really nice Jazz duo making for... More 

Was this review helpful? Yes
Tokyo_Santa, Manager at Sheraton Miyako Hotel Tokyo, responded to this review

Thank you very much for your staying at Sheraton Miyako Hotel Tokyo. I also thank you for taking your time to write to us. I am very happy to hear about your positive experience in my hotel and will be sure to pass along your kind remarks to my team. We have just started to renovate guest rooms on the... More 

Markham, Canada
Level Contributor
194 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 164 helpful votes
5 of 5 stars Reviewed 1 week ago

We have now travelled to 50 countries, according to TripAdvisor, and I have to say the Sheraton Miyako Hotel Tokyo has by far and away the best Concierge Service of anyplace we have visited, including those hotels that boast membership in Clefs d'or. The health club was also phenomenal. There is a cultural difference where people with any type of... More 

Was this review helpful? Yes 1
Tokyo_Santa, マネージャー at Sheraton Miyako Hotel Tokyo, responded to this review

Thank you very much for your staying at Sheraton Miyako Hotel Tokyo. I also thank you for taking your time to write to us. We are pleased to hear about your positive experience at our hotel. We have just started to renovate guest rooms on the second floor and rooms are gradually refurbished to a higher category, which is worth... More 

New York
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I was very impressed by the level of service at the Sheraton. Every member of the team was very polite, thoughtful, and gracious. I really enjoyed my breakfast in the Japanese restaurant with a view into the garden. The hotel itself is well maintained, although the rooms could do with modernized decor. Renovations were ongoing at the time of my... More 

Was this review helpful? Yes
Tokyo_Santa, Manager at Sheraton Miyako Hotel Tokyo, responded to this review

Thank you very much for your staying at Sheraton Miyako Hotel Tokyo. I also thank you for taking your time to write to us. We are pleased to hear about your positive experience at our hotel & staff service. Moreover, we are sorry there is no lounge for VIP guests. We are planning to build club lounge near future. We... More 

Canada
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Just returned from our wonderful trip to Tokyo, Japan. My family and I stayed at the Sheraton Miyako Hotel in Tokyo for 14 days. We had the most wonderful stay ever. The service at this hotel is exceptional. This hotel is extremely Clean and everyone of the staff was friendly and very helpful. They all seam to enjoy their jobs... More 

Was this review helpful? Yes
Tokyo_Santa, Manager at Sheraton Miyako Hotel Tokyo, responded to this review

Thank you very much for your staying at Sheraton Miyako Hotel Tokyo. I also thank you for taking your time to write to us. We are pleased to hear about your positive experience at our hotel. We are sorry there is no lounge for VIP guests. We are planning to build club lounge near future. Additionally you can enjoy the... More 

Perth
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here for four days in early August 2015. Hotel is quite satisfactory but what puts it above the rest is the tour desk. Excellent staff, knowledgeable, good English and very, very helpful. Breakfast prices are on the expensive side and the restaurant prices for dinner can only be afforded if the company is paying. Not many places to eat... More 

Was this review helpful? Yes
Tokyo_Santa, Manager at Sheraton Miyako Hotel Tokyo, responded to this review

Thank you very much for your staying at Sheraton Miyako Hotel Tokyo. I also thank you for taking your time to write to us. We are pleased to hear about your positive experience at our hotel. As you commented, we have shuttle bus service from hotel to Meguro railway & subway station. This shuttle departs every 15 minute and it... More 

Singapore, Singapore
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed 3 weeks ago

First and for all, the location is in a terrible location which no nearby amenities. The only comfort is that it is 4min away from train station. The overall of the hotel is still stuck in the 70s with terrible paint job and the interior of the hotel and the room are very uncomfortable. I would not recommend to stay... More 

Was this review helpful? Yes
Tokyo_Santa, マネージャー at Sheraton Miyako Hotel Tokyo, responded to this review

Thank you very much for your staying at Sheraton Miyako Hotel Tokyo. I also thank you for taking your time to write to us. It is with great regret and concern that you had a bad experience while staying in my hotel. As you already know, our hotel is located in very quiet and safe residential area with a lot... More 

Fukuoka, Japan
2 reviews
4 of 5 stars Reviewed 3 weeks ago

There is a free shuttle bus to Shinagawa Station in the early morning from 7:30AM to 9:45AM.After 10:23AM, there are free shuttle buses from a hotel to Meguro Station between until 9:00PM(the details of the timetable, please look at the HOTEL homepage) Here, I send a COOL information about a shuttle bus to Meguro Station after 10:23.It stops in front... More 

Was this review helpful? Yes
Tokyo_Santa, マネージャー at Sheraton Miyako Hotel Tokyo, responded to this review

Thank you very much for your staying at Sheraton Miyako Hotel Tokyo. I also thank you for taking your time to write to us. As you commented, we have shuttle bus service from hotel to Meguro railway & subway station. (Every 15 minute) There are so many restaurants, bars and shops around Meguro station. Better than that, A few glossary... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I stayed for one night last week on a layover. The air conditioning was not working and it was over 90 degrees F outside. Someone had to come with a ladder to fix it but it did not cool down quickly. The bathroom was very outdated. When I went to bed, I woke up to a giant cockroach on my... More 

Was this review helpful? Yes 2
Tokyo_Santa, マネージャー at Sheraton Miyako Hotel Tokyo, responded to this review

There is no use trying to excuse myself however, I sincerely apologize for all the trouble we have caused. We exterminated cockroaches from the building and disinfected guest rooms. We make sure to avoid putting our guests in such outrageous situations Our AC system is controlled only in central control room so it is impossible to adjust each room’s temperature.... More 

Sydney, Australia
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 4 weeks ago

A quaint hotel although very outdated however the staff are terrific! There is a supermarket but it is a 6 minute walk near the Metro station of Shirokanedai Station. The gym and swimming pool comes with a charge - ¥1640 pp unless you're a SPG member so beware! 'Jonathan's' breakfast place near the Shironkanedai station is cheap but nothing fancy!... More 

Was this review helpful? Yes
Tokyo_Santa, マネージャー at Sheraton Miyako Hotel Tokyo, responded to this review

Thank you very much for your staying at Sheraton Miyako Hotel Tokyo. I also thank you for taking your time to write to us. As you commented, we have shuttle bus service from hotel to Meguro railway & subway station. (Every 15 minute) There are so many restaurants, bars and shops around Meguro station. Better than that, A few glossary... More 

Des Plaines, Illinois
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed July 19, 2015

This hotel is great for the price. The staff is very helpful. The room we stayed in was not huge, but it was by no means too small. Just right for our trip. The location is very good...in a quiet area of Tokyo, but very close to the Yamanote line. The hotel provides shuttle service to the Meguro station and... More 

Was this review helpful? Yes 3
Tokyo_Santa, マネージャー at Sheraton Miyako Hotel Tokyo, responded to this review

Thank you very much for your staying at Sheraton Miyako Hotel Tokyo. I also thank you for taking your time to write to us. We are pleased to hear about your positive experience at our hotel. Our hotel is located in one of Tokyo’s rich residential area so it is true that it is 7-8 minutes’ walk from the hotel... More 

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Staying in Shinagawa / Gotanda

Neighborhood Profile
Shinagawa / Gotanda
In Shinagawa, an office district shares space with luxury residential buildings and the scene is constantly changing with rapid development. Ikedayama park and Togoshi park are great places to see beautiful traditional Japanese gardens with ponds, as well as enjoy the changing seasons. Shinagawa was a post and a port town during the Edo era and the lavish old Shinto shrines and Buddhist temples at Shinagawa and Ebara are very popular. It's a great place to get in touch with the old Edo atmosphere on a pleasure boat cruising along the canal. The neighboring area around Gotanda station is a study in modern contrasts filled with unique restaurants and a lively nightlife.
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