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ANA InterContinental Tokyo

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1-12-33 Akasaka, Minato 107-0052, Tokyo Prefecture
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ANA InterContinental Tokyo
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1,941 Reviews from our TripAdvisor Community

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Florence, Oregon
Level Contributor
115 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

This ANA location is prime in Tokyo with easy walking to Akasaka and Roppingi areas and also close to the Imperial Palace. You are also very close to many embassies including the USA Embassy. Access to subway and trains very easy. The hotel staff are unfailing friendly and at your service. The hotel gym is excellent and the restaurant selections... More 

Helpful?
1 Thank Larry F
Christchurch
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

Great service, excellent rooms and easy to find. Asked for a late checkout - accommodated at no charge and without fuss. From bullet train its one change a and a 30 second walk - want to submit this but it won't go unless I use 200 characters so ............

Helpful?
1 Thank Jeeves1312
Sydney, Australia
Level Contributor
146 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 201 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

The hotel is in a great central location right in the heart of Tokyo and the Tokyo Tower is close by. The staff are exceptional and in my 3 stay they have always been exceptional. English speaking staff are very common throughout, making life easy fir those who don't speak another language. Plenty of restaurants to choose and the one's... More 

Helpful?
Thank Scott M
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

This was a last minute trip and not many choices on hotels but what a stroke of luck. We stayed over Christmas so it was busy. Located right next to metro station. Walking distance from tons of restaurants in the neighborhood. The room was large and enough space for my husband and son as well. Modern decor and very comfortable.... More 

Helpful?
Thank Danielle G
Winston Salem, North Carolina
Level Contributor
28 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

The InterContinental ANA is an excellent hotel. The rooms are most comfortable - and quiet - and the larger rooms are equivalent to what most Westerners would be accustomed to. It has a great location and you are within walking distance to many restaurants. A short taxi ride will take you to some serious shopping areas. The hotel gym was... More 

Helpful?
Thank colabear605
Seoul, South Korea
Level Contributor
47 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Positives Clean and tidy Good service response and approach Convenient for central Tokyo Negatives Not well organized for families with small children: Additional bed charge for small children unreasonable (@US$ equivalent 100 per night) Limited towel drying hangers in bathroom No complimentary water provided (although you can drink tap water, as advised by staff)

Helpful?
Thank GlobeTrotSurfSerf
Singapore, Singapore
Level Contributor
363 reviews
95 hotel reviews
common_n_hotel_reviews_1bd8 180 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

ANA Intercon is my favourite. I've stayed at all the other Intercons in Japan. The upkeep, service and hospitality has been impeccable all these 30 years since I first came to Japan and stepped foot into ANA Intercon. We've been to almost 40 over countries and stayed at major top hotels of the world including Intercons as well. It is... More 

Helpful?
Thank Edmund K
Oakland, California
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 1 week ago

My second stay here, and I wanted to return. Room was spacious, and utterly quiet<most important. Very clean. Gold member check-in took minutes & unafiliated friends lodged next-door. Starbucks (so important for quelling jet lag!) steps away to the left, subway stop steps to the left. Various grocery stores and many restaurants in the Ark Hills complex (Tsukiji Sushiko &... More 

Helpful?
Thank Forb1
InterContinental_360, Manager at ANA InterContinental Tokyo, responded to this review

Dear Forb1, Thank you for taking the time to share your experience of your stay with us at ANA InterContinental Tokyo. We are delighted to read your delightful comments regarding our well appointed accommodations and premier location. We look forward to welcoming you again in the near future. Kind regards, ANA InterContinental Tokyo Team More 

Level Contributor
18 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

ANA is one of the most average hotels with really poor service. I am a Gold member for IHG yet the service was bad. I asked for water and they said it is not free. It is only when I told them that I had options to stay at any hotel and I was a gold member they said sorry... More 

Helpful?
Thank sandeepkj
InterContinental_360, Manager at ANA InterContinental Tokyo, responded to this review

Dear sandeepkj, Thank you for taking the time to share your experience with us. We appreciate and value all feedback we receive and we are very disappointed to hear about your recent experience. As a valued IHG Rewards Club Member, your satisfaction is extremely important to us and we are saddened to hear that the service you received fell below... More 

London, United Kingdom
Level Contributor
42 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 144 helpful votes
2 of 5 stars Reviewed 2 weeks ago

It was the second time we stayed at ANA intercontinental and again as the photos show the room and especially the bathroom were extremely dirty. Shocking; especially compared to other hotels in Japan. This hotel is in desperate need for updating the interior and introduce better cleaning standards. For the same price you can get much better quality in Tokyo.... More 

Helpful?
Thank anonymous01
InterContinental_360, Manager at ANA InterContinental Tokyo, responded to this review

Dear anonymous01, Thank you for taking the time to share your experience with us of your recent stay. We do apologize if some aspects of your stay fell below your expectations. The events you describe are certainly not reminiscent of the high quality service that we strive to provide to our guests and we wish you hadn't walked away with... More 

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Neighborhood Profile
Odaiba / Shiodome / Shinbashi
Odaiba is an entertainment hotspot with a giant ferris wheel, concert halls, amusement arcades and lots of shopping. It also boasts Oedo-onsen-monogatari, a hotspring that recreates old Edo-era ambiance and is very popular with foreign visitors. Shiodome has ultra-modern office buildings where you can often find restaurants with a great high-rise view of Tokyo. The neighboring area of Shinbashi is a district of much older commercial buildings and it's a great place to join 'salary men' enjoying a drink and snacks at street stalls under the railway bridges after work.
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