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The Westin Tokyo

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1-4-1 Mita | Ebisu Garden Place, Meguro 153-8580, Tokyo Prefecture
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1 room 1 guest
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The Westin Tokyo
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1,173 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (120)
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Level Contributor
21 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Not in the usual "touristic" spots, but the Ebisu area is lovely and wonderfully connected and the Westin is always the Westin. Lovely room, professional and attentive staff, plush surroundings. Too bad for the buffet breakfast (so in contrast with the overall experience, I decided to rate the restaurant separately). Next time I'll just book the room, no breakfast package.

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Level Contributor
25 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I stayed at the Westin when I was in town for work. The hotel was wonderful, large, a great selection of restaurants and the executive club was a wonderful place for me to hang out when I just needed a place to work. It's about a 10 minute walk to the train station and there's a shopping complex across the... More 

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The_Westin_Tokyo, Marketing Coordinator at The Westin Tokyo, responded to this review

Thank you for your review and even more for your stay with us. We are delighted to hear that your visit to Tokyo was a truly enjoyable one!  Our location we hope, a respite in the center of Tokyo, is a unique attribute ‘designed’ to assist you to escape from the daily grind. Thank for allowing us to contribute to... More 

Vancouver, Canada
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

I really have to thank the Westin concierge for their fantastic service. They secured several reservations at key restaurants and helped make our trip a success, and kept great email communication. I would recommend them without hesitation. I would also note that the location of the Westin is not as bad as some of these posts make it out to... More 

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The_Westin_Tokyo, Marketing Coordinator at The Westin Tokyo, responded to this review

Thank you for your review and even more for your stay with us. We are delighted to hear that your visit to Tokyo was a truly enjoyable one! Our location, Ebisu is quite a gem. As you’ve mentioned, the many hidden discoveries here and there are popular to the local community as well. We boast true Westin professionalism and personal... More 

Toronto, Canada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Stayed for a total of 7 nights over a 2 week vacation in Japan. It's a beautiful hotel with the usual high service standards of Japan. As a current SPG platinum and Lifetime Gold member, we received complimentary upgrades to a suite on both stays. Beautiful room with a view of Mt. Fuji on clear days.

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The_Westin_Tokyo, Marketing Coordinator at The Westin Tokyo, responded to this review

Thank you for staying with us at The Westin Tokyo and for taking the time to review us. We are delighted to hear you were able to feel renewed and relaxed in our guestrooms. It is our utmost joy in providing an experience, extraordinary; excellence that is consistent, and ensuring that each guest’s stay is bespoke. Thank you for allowing... More 

Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed 1 week ago

The room is outdated. The location is far off from main city area of Tokyo. The staffs are untrained. The buffet is terrible. The doors will not open many times requiring us to call staffs to open the room door each time. We eventually moved out of this hotel and stayed at Mandarin Hotel Tokyo - much better hotel indeed.

Was this review helpful? Yes 1
The_Westin_Tokyo, Marketing Coordinator at The Westin Tokyo, responded to this review

Many thanks for recently stay with us and also for having taken the time to provide us with your feedback.We were sorry to lean of your concerns regarding your recent stay at The Westin Tokyo, We have noted your comments regarding the malfunctioning of the room keys and we apologize for the disappointing experience. We are terribly sorry for causing... More 

Singapore, Singapore
Level Contributor
5 reviews
5 of 5 stars Reviewed 1 week ago

I went on a business trip to Tokyo. Heard about the tight space the city has so I wS expecting space will be challenged. I was wowed by the space in my room. And the amenities and fixtures are top class. The staff are wonderful. I felt valued as a house guest. They are polite and welcoming. My stay went... More 

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The_Westin_Tokyo, Marketing Coordinator at The Westin Tokyo, responded to this review

Thank you for your kind words. It is our utmost pleasure greeting our guests wherever and whenever- after all one can never receive enough smiles! Your words are great encouragement, surly to be passed on to our entire staff. We look forward to your return. Until then, please take care. More 

Hong Kong, China
Level Contributor
55 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 1 week ago

I've stayed in a few Westins globally (the stand out being the Westin in Abu Dhabi!). This one in Tokyo is solid, not spectacular. Service levels are high (as you'd expect). Staff were very courteous, friendly and helpful. That was a tick. Room was big enough (for Tokyo) but decor was dated. Gym was very small and nothing to get... More 

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The_Westin_Tokyo, Marketing Coordinator at The Westin Tokyo, responded to this review

Thank you for your stay with us and for taking the time to post a review. Your kind words are of the greatest encouragement to all of us. We believe in offering the best of international standards combined with immaculate Westin Tokyo hospitality and service- attention to detail, tailored service, and effort in understanding our guests. We only hope for... More 

Singapore, Singapore
Level Contributor
44 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 1 week ago

Hotel is ~ 10 min sheltered walk to the subway and closeby to a Joel Robuchon restaurant if that's your thing. Rooms are a little dated but very spacious by Tokyo standards! Prices are expensive though but I guess that's the norm for hotels in Tokyo.

Was this review helpful? Yes
The_Westin_Tokyo, Marketing Coordinator at The Westin Tokyo, responded to this review

Thank you for your stay with us and for taking the time to post a review. Your kind words are of the greatest encouragement to all of us. Thank you for allowing us the opportunity to serve you. Your valuable feedback for the signs of aged room will be shared by our team. We would try to improve even harder... More 

Singapore, Singapore
Level Contributor
166 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 138 helpful votes
4 of 5 stars Reviewed 2 weeks ago

When I used to visit Tokyo in the past, I would stay at the Sheraton Miyako. I was unable to get a room on this visit and opted to stay at The Westin. The bonus was that the hotel was a very short walk away from where I had to meet people for work and leisure. This is an old... More 

Was this review helpful? Yes
The_Westin_Tokyo, Marketing Coordinator at The Westin Tokyo, responded to this review

Thank you for your review and even more for your stay with us. We are delighted to hear you were able to feel renewed and relaxed in our guestrooms and your visit to Tokyo was a truly enjoyable one! We believe in offering the best of international standards combined with immaculate Westin Tokyo hospitality and service- attention to detail, tailored... More 

Bristol, United Kingdom
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed in this hotel for 3 weeks due to working nearby. I had an initial issue with check in as I was arriving at 11am (prior to check in at 2pm) but had checked previously that there would be availability for me to check in early. This was apparently agreed with my company however when I arrived there were... More 

Was this review helpful? Yes
The_Westin_Tokyo, Marketing Coordinator at The Westin Tokyo, responded to this review

Thank you for your review and even more for your stay with us. We are delighted to hear that your visit to Tokyo was a truly enjoyable one!  Our location we hope, a respite in the center of Tokyo, is a unique attribute ‘designed’ to assist you to escape from the daily grind. Thank for allowing us to contribute to... More 

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Staying in Shibuya / Harajuku / Ebisu

Neighborhood Profile
Shibuya / Harajuku / Ebisu
There are countless opportunities to shop in the Shibuya and Harajuku districts, especially in shops that focus on Japan's "Kawaii" culture. The trendiest areas are around Shibuya’s Center district, Harajuku's Takeshita-dori and in Omotesando. If you need to recharge from all the shopping, you can easily refresh yourself in Meiji Jingu or Sasaki Park. In contrast, Ebisu has a more grown up ambiance of calm and cool. At the Museum of Yebisu Beer you can learn about the beer that was responsible for the town’s name, and enjoy dining at the popular noodle shops in the surrounding area.
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