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All 78 Chuo hotels

Mercure Tokyo Ginza

4.0 of 5 Hotel   |   2-9-4 Ginza, Chuo, Tokyo Prefecture 104-0061, Japan
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Mercure Tokyo Ginza
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Ranked #9 of 78 hotels in Chuo
Certificate of Excellence 2014
A recent review
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701 people have reviewed this hotel

Traveler rating
    208
    384
    88
    17
    4
See reviews for
151
216
75
131
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Turkish first
  • Any
English first
Senior Reviewer
10 reviews 10 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

We are staying here until tomorrow and have really enjoyed our stay. Although the room is small, there is still room to move. The Reception Staff have been very helpful and the Restaurant Staff have been great. This hotel is in a great spot in Ginza and easy access to Metro.

Was this review helpful? Yes
MercureTokyoGinza, Sales at Mercure Tokyo Ginza, responded to this review

Thank you very much for staying at Mercure Tokyo Ginza. We read carefully your comments and thank you for your appreciation of our teams. They always try to help our customers and make them feel at their ease at Mercure Tokyo Ginza. And I am glad to read that you enjoyed your stay at our neighborhood as well as Mercure... More

Yorkshire, UK
Contributor
19 reviews 19 reviews
18 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago

We had 6 nights in this hotel and used it as a base for Tokyo sight seeing. We had a deluxe room because we needed an extra bed for my daughter, breakfast was in the price, but is 2200 Yen if paid separately, bit expensive for what you got in my opinion. Location is excellent, a metro stop is attached... More

Was this review helpful? Yes 2
MercureTokyoGinza, Sales at Mercure Tokyo Ginza, responded to this review

Dear Valuable Guest, Thank you very much for staying at Mercure Tokyo Ginza. I am glad to see that you enjoyed your stay with us and thank you for your appreciation of our teams. They always try to help our customers and make them feel at their ease at Mercure Tokyo Ginza. And we are located in the heart of... More

Senior Contributor
39 reviews 39 reviews
13 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed five nights at the Mercure, while we visited Tokyo. The main attraction of the hotel has to be its location, which is right at the heart of Ginza and not far from Tokyo station so commuting to and from airport and other cities is a breeze. Room was of a decent size. Only hiccup: when I booked via... More

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MercureTokyoGinza, Sales at Mercure Tokyo Ginza, responded to this review

Dear Valuable Guest, Thank you for your comments. First of all, we are sorry for your inconvenience. We read carefully your comments. We will investigate how we can improve convenience site for the family guests to avoid this kind of issue in the future. Generally, we have policy(Only Asia and Pacific) for children under 15years old that we allow 1Adult... More

Surabaya, Indonesia
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed in Mercure Tokyo Ginza for 5 nights during my stay in Tokyo. The hotel is well located...within walking distance to 4 stations so easy to go anywhere in Tokyo. Staffs are helpfull and speak good English. Nothing less than what you would expect in any Accor hotels. The room was small if you compare to other Accor hotels... More

Was this review helpful? Yes
営業部, Sales at Mercure Tokyo Ginza, responded to this review

Dear Valuable Guest, Thank you very much for staying at Mercure Tokyo Ginza. I am glad to see that you enjoyed your stay with us and thank you for your appreciation of our teams. They always try to help our customers and make them feel at their ease at Mercure Tokyo Ginza. And we are located in the heart of... More

Senior Contributor
21 reviews 21 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Spacious rooms and friendly staff. Great location, 1 min walk from ginza with all the department stores. You can access directly to the metro from the hotel. The greatest surprise was the super big rooms - which is quite uncommon in Japan!

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営業部, Sales at Mercure Tokyo Ginza, responded to this review

Dear Valuable Guest, Thank you for leaving your comments on TripAdvisor. I read carefully your comments and thank you for your appreciation of our service. And I am glad to read that you enjoyed your stay at Mercure Tokyo Ginza as well as the neighborhood. We are located in the heart of the city and that we are close to... More

RABAT
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I may be biased , but Japan is definitely a quite unique place where level of service has reached a very very high position. And Japanese are always smiling , being overly courteous, and very helpful . We can learn a lot from them truly . I am stunned by how everything is so clean. So spotless, and I truly... More

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営業部, Sales at Mercure Tokyo Ginza, responded to this review

Dear Valuable Guest, Thank you for leaving your comments on TripAdvisor. We read carefully your comments and I am happy to see that you enjoyed your stay in Japan. We hope we will have the opportunity to welcome you again soon wishing you a very pleasant day. Best regards Yumi Oda Sales More

Melbourne, Australia
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

After a long flight from Europe the Mercure Ginza gave a friendly and quick check in. The service was first rate. In and out of Tokyo on business for a few days only I found the location convenient. 1 min walk to the underground! Importantly for business not expensive. Don't expect the trimmings it's a practical, clean, good value establishment... More

Was this review helpful? Yes
営業部, Sales at Mercure Tokyo Ginza, responded to this review

Dear Valuable Guest, Thank you for leaving your comments on TripAdvisor. I read carefully your comments and thank you for your appreciation of our service. We always try to assist guests and make them feel at their ease at Mercure Tokyo Ginza. And I am glad to read that you enjoyed your stay at Mercure Tokyo Ginza as well as... More

San Cataldo, Italy
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Mercure Ginza is ideally located in Ginza area (the Champs Elysees of Tokyo) at 200 meters from the Metro station. The rooms are pretty small but this is something common in Japan. Breakfast is made "French Style" with croissants and other french delicassy.

Was this review helpful? Yes
営業部, Sales at Mercure Tokyo Ginza, responded to this review

Dear Valuable Guest, Thank you for your comments. I read carefully your comments and I am happy to see that you enjoyed your stay with us. Yes, we are located in the heart of the city and that we are close to all places of interest in Ginza. I hope we will have the opportunity to welcome you again soon... More

Sydney, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

The hotel is extremely small and I booked it expecting the good quality that most accor hotels are. The staff at reception were lovely and they kindly gave us a bottle of wine as a honeymoon gift. However when we got to our room we were extremely disappointed. The room was so small there wasn't enough space to put our... More

Was this review helpful? Yes
営業部, Sales at Mercure Tokyo Ginza, responded to this review

Dear Valuable Guest, First of all, Thank you for taking some of your precious time to write, on TripAdvisor, to feed the readers back on your experience at Mercure Tokyo Ginza. I would be grateful if you could contact me as I would like to discuss the issue with you directly and get deeper understanding of the situation in order... More

Watford, United Kingdom
Contributor
16 reviews 16 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Working in Tokyo in June (yep rain season). Hotel is in good location for everything. Reception staff very welcoming and spoke excellent English which helped on arrival. Numerous metro stations few minutes walk away and main Ginza high street. Breakfast quite expensive but was ok - buffet style. Wifi worked well in room, note rooms are not very big but... More

Was this review helpful? Yes
営業部, Sales at Mercure Tokyo Ginza, responded to this review

Dear Valuable Guest, Thank you for leaving your comments on TripAdvisor. I read carefully your comments and thank you for your appreciation of our teams. They always try to help our customers and make them feel at their ease at Mercure Tokyo Ginza. I hope we will have the opportunity to welcome you again soon wishing you a very pleasant... More

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Additional Information about Mercure Tokyo Ginza

Address: 2-9-4 Ginza, Chuo, Tokyo Prefecture 104-0061, Japan
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Chuo
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mercure Tokyo Ginza 4*
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Also Known As:
Mercure Ginza Tokyo
Mercure Hotel Chuo
Mercure Tokyo Ginza Japan

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Amenities

Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Suites Wheelchair access
Hotel Style
#4 Luxury Hotel in Chuo #7 Business Hotel in Chuo #8 Family Hotel in Chuo #8 Romantic Hotel in Chuo
Hotel Class
Official Description (provided by the hotel)
The hotel is in the heart of Tokyo's shopping area, within walking distance from Ginza dori and Harumi dori shopping streets, Kabuki Theatre and Tsukiji fish markets. The subway station underneath the hotel provides access to all attractions and sights inTokyo. The Mercure Tokyo Ginza offers a distinctive French flair and state-of-the-art technology. Due to its location close to Tokyo International Forum, the hotel is very convenient for exhibitors and business travelers. ... more   less 
Number of rooms
208

Questions & Answers

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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