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Four Seasons Hotel Tokyo at Marunouchi

5.0 of 5 1-11-1 Marunouchi | Pacific Century Place, Chiyoda 100-6277, Tokyo Prefecture
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Four Seasons Hotel Tokyo at Marunouchi
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Four Seasons Hotel Tokyo at Marunouchi
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578 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Kailua, HI
Top Contributor
83 reviews 83 reviews
60 hotel reviews
156 helpful votes 156 helpful votes
5 of 5 stars Reviewed 1 week ago

What distinguishes one luxury hotel from another is the service of their employees. The Four Seasons at Marunouchi stands out as one of the best. Everyone, and I mean everyone, knows your name and wants to assist you with a smile. They truly do not seem to know how to say "No" to a guest request or situation. We were... More 

Was this review helpful? Yes 5
FSHMarunouchi, General Manager at Four Seasons Hotel Tokyo at Marunouchi, responded to this review

Dear hekili98 sama, Thank you for your stay with us and taking time to write such nice comments for our staff. Our team including Mami and Yasu is extremely happy to learn that you enjoyed the level of service. Your comments made me re-realize how happy and proud I am to work with them. Once again, thank you and domo... More 

Minneapolis
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My friend and I used the Four Seasons at Marunouchi as a layover stop between Tokyo and Sapporo. We arrived at 8pm and departed at 4am the next morning but even in such a short time, we both came away very impressed with the personalized level of service. Everyone, from bellhop to front desk, were more than eager and helpful.... More 

Was this review helpful? Yes
FSHMarunouchi, General Manager at Four Seasons Hotel Tokyo at Marunouchi, responded to this review

Dear T T sama, Thank you for your stay with us. Trust you had a great time in Hokkaido as well. Thank you for taking time to write nice comments on Tripadvisor. My front office staff was very happy to receive your comments. I am very glad to find that you were impressed with the level of our service. We... More 

Palo Alto, California
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

Anybody who spends 3 days searching for a lost wallet dropped in a train station and finds it in a coastal town 2 hours away deserves 5 stars, or 10. Thank you, thank you, Ms. Suzuki and the rest of the concierge staff at the Four Seasons! During our week in Tokyo, we managed to lose a wallet, a handbag,... More 

Was this review helpful? Yes
FSHMarunouchi, General Manager at Four Seasons Hotel Tokyo at Marunouchi, responded to this review

Dear LydiaItoi sama, Thank you for staying with us and taking time to write comments on Tripadvisor. I am very sorry that our concierge was not able to meet and exceed your expectations. I have already shared your feedback with my concierge team. Also, please accept my sincere apologies for the inconvenience you experienced due to renovation and quality of... More 

SYD
Senior Contributor
42 reviews 42 reviews
27 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed in this hotel and the service is up to the best 5 star available in some of the international capitale Add the commitment to service of the Japanese staff combined to this small boutique & luxury hotel and you obtain the perfect property for a stay in Tokyo Suites are spacious and perfectly designed including a small tv... More 

Was this review helpful? Yes 1
FSHMarunouchi, General Manager at Four Seasons Hotel Tokyo at Marunouchi, responded to this review

Dear SydAndy sama, Thank you for your stay with us and taking time to write comments on Tripadvisor. I am happy to know that you enjoyed the level of service extended by our staff, size of our suite and restaurant. We are in the middle of renovation of restaurant and bar, and it is scheduled to re-open in mid-April. This... More 

Sydney, Australia
Contributor
16 reviews 16 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel is first class. Arrived off the Narita Express had a short walk to the hotel. It is all undercover so there was no need to feel the cold of winter. Hubby and I stayed in a lead in king bed room that was large, spotlessly clean with calming decor of light timber, carpet and comfortable soft furnishings and... More 

Was this review helpful? Yes
FSHMarunouchi, General Manager at Four Seasons Hotel Tokyo at Marunouchi, responded to this review

Dear Academy2000 sama, Thank you for staying with us and taking time to write comments on Tripadvisor. I am very glad to know you enjoyed your stay and you wanted to come back to us again in the future. Thank you for your comment on our former restaurant, ekki BAR & GRILL. We are currently renovating restaurant and bar. You... More 

Contributor
15 reviews 15 reviews
15 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Conveniently situated close to Tokyo station was a great plus considering my heavy ski equipment. The location is otherwise not really that exciting. I'll remember my stay mainly thanks to the superior hospitality service as demonstrated by the front desk and the concierge. The only thing I missed was a pleasant lobby and bar facility (the restaurant was during our... More 

Was this review helpful? Yes
FSHMarunouchi, General Manager at Four Seasons Hotel Tokyo at Marunouchi, responded to this review

Dear DOC5800 sama, Thank you for staying with us and taking time to write comments on Tripadvisor. I am very happy to know that you found the level of service extended by our Front Desk and Concierge superior. They are also very happy to be recognized. I am sorry that our restaurant and bar renovation disappointed you. New outlet, schedled... More 

California, United States
Contributor
14 reviews 14 reviews
13 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 3 weeks ago

There are a number of very good things about this hotel. The Four Seasons is nicely located near Tokyo station close to Ginza shopping and many business destinations. The service is very attentive. My wife lost her wallet and the staff went out of their way to find it. They also accompanied us to the station to buy some complicated... More 

Was this review helpful? Yes
FSHMarunouchi, General Manager at Four Seasons Hotel Tokyo at Marunouchi, responded to this review

Dear Alberto625 sama, Thank you for staying with us and taking time to write comments on TripAdvisor. I am very sorry to hear that our concierge was not able to meet your expectations. I have already shared you feedback with my concierge team. I am very happy to know that you liked our location and the level of service. As... More 

Toronto, Canada
Senior Contributor
40 reviews 40 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This was my first visit to Tokyo, as one would expect the service was first class, the staff now all guest by name - impressive. The hotel is in a fantastic location (adjacent to Tokyo Station) and walking distance to most attractions. The hotel bar / restaurant was under construction, so only breakfast was served. The hotel is small, the... More 

Was this review helpful? Yes
FSHMarunouchi, General Manager at Four Seasons Hotel Tokyo at Marunouchi, responded to this review

Dear 6bills sama, Thank you for staying with us and taking time to write nice comments on Tripadvisor. I am very happy to know that you liked our location and the level of our service. Our new restaurant and bar will open in mid-April with Tokyo Station view. There are much more places to see in Tokyo and beyond. We... More 

Mammoth Lakes, California
Top Contributor
117 reviews 117 reviews
27 hotel reviews
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This was my first time in Tokyo and the Four Seasons made it truly memorable. The lobby is not very grand for a Four Seasons Hotel but everything else was truly wonderful. Not a step was missed during our stay. The concierge team was extremely helpful and made sure everything was special. Only downside was that there is no hotel... More 

Was this review helpful? Yes
FSHMarunouchi, General Manager at Four Seasons Hotel Tokyo at Marunouchi, responded to this review

Dear Jleahkaylor sama, Thank you for your stay with us and taking time to write nice comments on Tripadvisor. As you mentioned, we are currently going through restaurant and bar renovation. I am very for the inconvenience you experienced. Our new restaurant and bar will be a spectacular place. You will definitely enjoy it when you visit us next time.... More 

Melbourne, Australia
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Amazing hotel, convenient right next to Tokyo Station. Great staff and service! Highly recommended! We were travelling with a heavy snowboard bag, the staff stored the bag for us and organised the bag to be sent to Nagano Hakuba hotel for us. They were going to show us where to eat the best ramen in the station, but we kindly... More 

Was this review helpful? Yes 1
FSHMarunouchi, General Manager at Four Seasons Hotel Tokyo at Marunouchi, responded to this review

Dear Jephchen sama, Thank you for your stay with us and taking time to write nice comments on Tripadvisor. I am very happy to know that you enjoyed your stay with us and you found our staff helpful. Once again, thank you and domo arigato gozaimas. We look forward to welcoming you back to our little hotel in the center... More 

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Additional Information about Four Seasons Hotel Tokyo at Marunouchi

Address: 1-11-1 Marunouchi | Pacific Century Place, Chiyoda 100-6277, Tokyo Prefecture
Phone Number:
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Chiyoda > Ginza / Tokyo Nihonbashi
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Four Seasons Hotel Tokyo at Marunouchi 5*
Number of rooms: 57
Reservation Options:
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Also Known As:
4 Seasons Hotel Tokyo At Marunouchi
Four Seasons Hotel Tokyo At Marunouchi Japan
Four Seasons Chiyoda
Chiyoda Four Seasons
Hotel Style:
#1 Luxury Hotel in Chiyoda
#1 Spa Hotel in Chiyoda
#1 Family Hotel in Chiyoda
#4 Romantic Hotel in Chiyoda
#5 Business Hotel in Chiyoda

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Staying in Ginza / Tokyo Nihonbashi

Neighborhood Profile
Ginza / Tokyo Nihonbashi
Ginza is famous for being a trendy hotspot, but it's also a downtown area with shops that were founded over a hundred years ago. Department stores and luxury boutiques line the route from Nihonbashi to Ginza. It's a long established tradition to shop and stroll while the road is closed to traffic. Luxury hotels, world class cuisine from talented chefs, and a collection of glitzy clubs will make this area popular with anyone looking for a night out.