I lived in the New Otani for 2 days . The Hotel is a new experience for me because I had never seen a hotel of this size before. In Tokyo, where there is a poverty of space,this edifice stood aloof in arrogant exuberance. The whole hotel is a maze of lounges ,shopping areas and restuarants. The room in which... more

We had a hard time getting the rooms that we booked 2 1/2 weeks before our arrival. They said it was fully booked. But how come they confirmed our rooms? After telling the front desk people how come there is only one room available upon our check-in, they were still insisting for us to wait for another hour or so... more

I was a business traveller to this hotel for a week. I have to counteract some off the rave reviews I see here and just say that this is strictly an average hotel, nothing special. We got a very good rate (about 15500 yen) so that was good but even at that price I will make an effort *not* to... more

Hotel New Otani is massive, but beautiful. The rooms were much larger than I'm used to in Japan, and the view from the windows was incredible at night. If you want a great stay in a "mega hotel" with excellent customer service in Tokyo, Hotel New Otani is a perfect choice. more

We were in the Garden Tower - there are 3 blocks. Heaps of restaurants and shops, very busy but a good place to kick off trip to Japan when you know nothing! Easy to get everywhere, close to metro. Room was slightly jaded but clean and comfortable. Staff extremely helpful and friendly. Disappointing to have to pay for internet (100... more

We stayed at the New Otani for four nights, and were quite impressed. The room was adequate, although the bed was a bit hard. It was kind of stuffy as well, and you couldn't open the window, nor was the A/C turned on in the building yet. Internet rate was reasonable, although I still don't realize why every hotel doesn't... more

I travel to Tokyo every year for bussiness, in 6 years only once I decided to pick a different hotel (to see a different one mainly), and even though it was a good hotel, the difference was huge. The New Otani is a small world in itself, with over 30 restaurants, a shopping arcade, a beutifull japanese garden, a small... more

My husband and I have just returned from our 2 weeks stay in the new otani hotel... It was recommended to us by my parents who stayed here 30 years ago... Our arrival was smooth with a very warm welcome. We had pre ordered our membership cards... Unless you are a frequent traveler here don't bother. I had read you... more

We stayed att this hotel for three nights and thouhad a plesent stay. The service was outstanding och the building was huge. It was like a small town inside the hotel with many diffrent shops and restaurants... but everything was to expensive. We would never stay at this hotel if we were paying the bill ourself, but it was an... more