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Shangri-La Hotel, Tokyo

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1-8-3 Marunouchi | Marunouchi Trust Tower Main, Chiyoda 100-8283, Tokyo Prefecture
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Shangri-La Hotel, Tokyo
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Shangri-La Hotel, Tokyo
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854 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (117)
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Jakarta
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Friendly Staffs, good service, clean room, good location. I hope in the future more better food and beverage quality than during our staying, especially the breakfast should be neutral , so every guest can eat the food alias HALAL.

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 1
SLTY-Owner, 支配人 at Shangri-La Hotel, Tokyo, responded to this review

Dear AlexDiana Thank you very much for staying with us and sharing your review on Tripadvisor. We are glad to hear that our rooms, location and service met your expectations. Your feedback is valuable as it is one of the best ways for us to understand how we can improve what we offer to our guests. In the meantime we... More 

Izmir, Turkey
Level Contributor
32 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 1 week ago

Hotel location was grea,within walking distance(15-20 min ) to ginza,or have a very convenient underground connection.Very close tp garden of Palace. Staff were really excellent,has a good command of English.Last day we have to go another town by fast train,a staff from hotel escorted us till to our seats on the train. Breakfasts were so nice as well the Japanese... More 

Was this review helpful? Yes
SLTY-Owner, 支配人 at Shangri-La Hotel, Tokyo, responded to this review

Dear leventolgun Thank you very much for staying with us at Shangri-La Hotel, Tokyo and for sharing your review on Tripadvisor. We are pleased to know our you enjoyed our restaurants and found our services helpful. We very much look forward to welcoming you again soon. Jens Moesker General Manager More 

Singapore
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 133 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed in the Shangri-La Hotel Tokyo for six nights, and having stayed at some of the best hotels in the world, felt that it was one of the best I have ever stayed in. I loved this hotel because: (1) Their location in Tokyo Station was very convenient for catching trains to other parts of this city, as well... More 

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SLTY-Owner, 支配人 at Shangri-La Hotel, Tokyo, responded to this review

Dear SporeanGranTurismo Thank you very much for staying with us at Shangri-La Hotel, Tokyo and sharing your detailed review on Tripadvisor. We are delighted to hear that our hotel and service as well as the location close to the Tokyo Station met your expectations and that you enjoyed your stay. We apologise for the HDMI port malfunctioned. We will take... More 

Camarillo, California
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is THE hotel to stay at in Tokyo. I've stayed at several different hotels in Tokyo (some 5-star) and this hotel is by far the best. It is exceptional in every area. Let me start with the hotel staff. They are welcoming, hard-working, knowledgeable, and helpful. They also go above and beyond to make sure your stay is perfect.... More 

Was this review helpful? Yes 2
SLTY-Owner, 支配人 at Shangri-La Hotel, Tokyo, responded to this review

Dear hollyj479 Thank you very much for staying with us at Shangri-La Hotel, Tokyo and sharing your review on Tripadvisor. We are thrilled to hear that you enjoyed your stay and you were satisfied with your service. And thank you also for your kind words about our staff. We very much look forward to welcoming you again soon. Jens Moesker... More 

London
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Beautiful hotel and everything you would expect from the Shangri La group Impeccable service and spacious luxurious rooms The best views of Tokyo city, best seen at night with the bright lights shining into your room - making it quite a romantic setting for a city hotel! We had a club room so breakfast was served in the club lounge... More 

Was this review helpful? Yes 2
SLTY-Owner, 支配人 at Shangri-La Hotel, Tokyo, responded to this review

Dear pilgrim108 Thank you very much for staying with us at Shangri-La Hotel, Tokyo and sharing your review on Tripadvisor. We are delighted to hear that you liked our Horizon Club and that you enjoyed your stay. Moreover, we are happy that you could take advantage of our service and location close to the Tokyo Station, and the views .... More 

Tirgu Mures, Romania
Level Contributor
189 reviews
99 hotel reviews
common_n_hotel_reviews_1bd8 208 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed here for five nights, occupying an Executive Suite. Suite was spacious and very comfy. Nice king size bed, wonderful bathroom with a marvelous walk-in shower and a separate electric toilet. Hotel itself is beautiful, situated in an office building, from floor 27 to floor 37. Good breakfast at the Piacere restaurant, plenty of choices and wonderful, quick service. We... More 

Was this review helpful? Yes 4
SLTY-Owner, 支配人 at Shangri-La Hotel, Tokyo, responded to this review

Dear obsessedbytravelling Thank you very much for staying with us at Shangri-La Hotel, Tokyo and sharing your valuable review in such detail, and thank you also for sharing your feedback about our breakfast at Piacere and Horizon Club. While we are delighted to hear that our hotel and the facilities met your expectations in some ways, at the same time,... More 

Los Angeles, California
Level Contributor
9 reviews
5 of 5 stars Reviewed 3 weeks ago

They provided fresh fruits and desserts in the room upon arrival, which was really sweet. Also the location is excellent, being close to Tokyo Station therefore Shinkansen. Had a great time here! The internet was also pretty impressive!

Was this review helpful? Yes
SLTY-Owner, 支配人 at Shangri-La Hotel, Tokyo, responded to this review

Dear susan_icecoco Thank you very much for staying with us at Shangri-La Hotel, Tokyo and for sharing your review on Tripadvisor. We are delighted to hear that you enjoyed our fresh fruits in the room and internet . Moreover we are glad that you were able to take advantage of our convenient location close to Tokyo Station. We very much... More 

appleby magna,leics
Level Contributor
65 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The room was very good, comfortable and spacious with a wet room shower/bathroom. Staff were courteous and helpful. A slightly awry breakfast service was quickly rectified. This was one of the best hotels my wife and I have stayed in.

Was this review helpful? Yes 1
SLTY-Owner, 支配人 at Shangri-La Hotel, Tokyo, responded to this review

Dear oneh Thank you very much for staying with us at Shangri-La Hotel, Tokyo and for sharing your valuable feedback on Tripadvisor. We are pleased to hear that our hotel met your expectations. In the meantime, we look forward to your visit again. Jens Moesker General Manager More 

Singapore, Singapore
Level Contributor
26 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 3 weeks ago

First impressions - plush and opulent. Probably typical of the Shangri-la design. Blink was everywhere - from the crystal chandeliers and crystal filled hand rails in the lift, to more chandeliers and gold in the lobby, it was everywhere! Love the rooms - they were not as big as Park Hyatt, but somehow more comfortable. Had the best sleep here.... More 

Was this review helpful? Yes
SLTY-Owner, 支配人 at Shangri-La Hotel, Tokyo, responded to this review

Dear MW-MK-MM Thank you very much for staying with us at Shangri-La Hotel, Tokyo and for sharing your valuable feedback on Tripadvisor. We are pleased to hear you found your room comfortable and was satisfied with our convenient location. We very much look forward to welcoming you again. Jens Moesker General Manager More 

Brisbane, Australia
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The Hotel is conveniently located near Tokyo rail way station. The rooms are excellently appointed with all amenities needed for a pleasant stay. The staff are friendly respectful and efficient especially in Piacere restaurant

Was this review helpful? Yes 1
SLTY-Owner, 支配人 at Shangri-La Hotel, Tokyo, responded to this review

Dear Jeanita H Thank you very much for staying with us at Shangri-La Hotel, Tokyo and sharing your feedback on Tripadvisor. We are glad to hear that you were happy with our amenities and able to take advantage of our hotel's convenient location near Tokyo station. We are also pleased to know that you enjoyed your dining experience at Piacere.... More 

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Neighborhood Profile
Ginza / Tokyo Nihonbashi
Ginza is famous for being a trendy hotspot, but it's also a downtown area with shops that were founded over a hundred years ago. Department stores and luxury boutiques line the route from Nihonbashi to Ginza. It's a long established tradition to shop and stroll while the road is closed to traffic. Luxury hotels, world class cuisine from talented chefs, and a collection of glitzy clubs will make this area popular with anyone looking for a night out.
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