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All 58 Chiyoda hotels

Shangri-La Hotel, Tokyo

5.0 of 5 Hotel   |   1-8-3 Marunouchi | Marunouchi Trust Tower Main, Chiyoda, Tokyo Prefecture 100-8283, Japan
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Shangri-La Hotel, Tokyo
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Ranked #3 of 58 Hotels in Chiyoda
A recent review
5 of 5 stars reviewed 5 days ago
Mike S
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626 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This is the best hotel ive ever been, and ive traveled alot, the rooms are amazing, the view, food, the spa could be ranked the best in the world, pricy but worth every single penny, definately recommend it, had an amazing stay, everyone talked english, maps for everything.

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Palmerston North, New Zealand
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 1 week ago

The Shangri-la accommodation was a highlight of our Tokyo holiday. We were welcomed at the train station off the Bullet Train by the concierge and guided to the hotel, and efficiently registered and taken to our room. The rooms were fantastic, stunning views and highly appointed. We did not eat dinner at the hotel, preferring to interact in local restaurants... More

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singapore
Top Contributor
50 reviews 50 reviews
37 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Service standard were not consistent. Upon check in some staff were warm and friendly while some were cold and impersonal. Room was huge, opulent and luxurious but that was expected considering the price that is charged. I was a little disappointed in the location. Although it is located next to Tokyo station, it's quite a long walk to the main... More

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Bangkok, Thailand
Senior Contributor
25 reviews 25 reviews
19 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here on business for 4 nights with a mix of limiting factors and some real positives. Check-in was far from smooth, and I still don't understand how some rooms can be both smoking "and" non-smoking; some people have allergies and sensitivities to cigarette smoke, so if a guest smokes in a room, then it should be categorized as smoking,... More

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Reviewer
4 reviews 4 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed in the horizon club Bay view room for 3 days.. had a fantastic view of the city (tokyo sky tree) and part bay area. Spend every night watching the skyline in out room. The lounge was fantastic! Service was great and is not crowded at all. Breakfast variety is close to what was offer at the main breakfast area.... More

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Maryland
Contributor
18 reviews 18 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This hotel is way up on our list of our favorites in the world. We stayed there in May when we ended a cruise in Tokyo. We arrived at about 10:30 a.m. and our rooms were ready. The service at Reception set the tone for our stay. The friendliness and helpfulness of the staff were fantastic. They made every effort... More

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Senior Contributor
35 reviews 35 reviews
34 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

In big cities we always love to stay in a hotel with a Horizon club, the rooms located on that floor always have private check-in and a lounge where only the guests staying on this floor can have breakfast and there are snacks and drinks available all day. A perfect way to start or relax after a busy day in... More

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Ramat Gan, Israel
Contributor
13 reviews 13 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Everything youve heard is right! The beeakfast was dreamy and the staff was very nice. Be sure to have dinner at the tipanyaki resturant. You wont regret it. One thing is easy to notice is the many nice artworks in the hotel.

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Hong Kong
Top Contributor
53 reviews 53 reviews
48 hotel reviews
270 helpful votes 270 helpful votes
5 of 5 stars Reviewed 4 weeks ago

From the moment we arrived, the staff could not have been more friendly. The hotel is is excellent condition, is well located just at Tokyo Central Station and has great facilities including an up to date pool and gym. We bought train tickets back to Narita and were escorted, at no extra charge, by hotel staff all the way to... More

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SLTY-owner, 支配人 at Shangri-La Hotel, Tokyo, responded to this review

Dear gregcmorley, Thank you so much for reviewing your recent stay at Shangri-La Hotel, Tokyo. We are delighted to hear your positive feedback, kind words about our hotel and happy to learn that you enjoyed our Meet and Greet service. We hope to welcome you back soon. Jens Moesker General Manager More

Camarillo, California
Senior Reviewer
8 reviews 8 reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed August 15, 2014

The Shangri-la is an amazingly beautiful hotel. The staff is phenomenal - will go out of their way to help you. Point in case, I asked the concierge which train to use to get to the Edo-Tokyo museum and instead of providing me a map, he walked me to the train! (Tip: hotel staff will pick you up on the... More

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SLTY-owner, 支配人 at Shangri-La Hotel, Tokyo, responded to this review

Dear hollyj479, Thank you for reviewing your recent stay at Shangri-La Hotel, Tokyo. We are delighted to hear your positive feedback and kind words about our hotel and staff. We are pleased to know that you enjoyed our location, breakfast as well as staying in our room. We look forward to welcoming you again in the near future. Jens Moesker... More

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Additional Information about Shangri-La Hotel, Tokyo

Address: 1-8-3 Marunouchi | Marunouchi Trust Tower Main, Chiyoda, Tokyo Prefecture 100-8283, Japan
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Chiyoda
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Shangri-La Hotel, Tokyo 5*
Number of rooms: 200
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Also Known As:
Shangri-La Hotel, Tokyo Hotel Chiyoda
Shangri La Tokyo
Shangri La Chiyoda
Shangri-La Hotel, Tokyo Japan

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