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Shangri-La Hotel, Tokyo

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1-8-3 Marunouchi | Marunouchi Trust Tower Main, Chiyoda 100-8283, Tokyo Prefecture
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Shangri-La Hotel, Tokyo
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Shangri-La Hotel, Tokyo
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814 reviews from our community

Traveler rating
    598
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Melbourne, Australia
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

The Shangri-La is located right on Tokyo station so, although in the business district very convenient to travel from. The rooms are large and very well appointed. This is a true 5 star+ hotel. It is great for business travel as well as tourism. The restaurants in the hotel are world class, but also world class in terms of price.... More 

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New York City, New York
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Stayed here for a week in May of 2015. One of the best travel experiences I've ever had. The rooms are clean, immaculate in design with modern amenities, free fast wifi and terrific use of space, light and materials. Beds are very comfortable. Bathrooms are terrific. The staff is incredibly helpful without being overbearing. Laundry service, maid service, waitstaff all... More 

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Perth, Australia
Top Contributor
125 reviews 125 reviews
48 hotel reviews
112 helpful votes 112 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

As Shangri-La members, we choose to stay with the luxury hotel chain whenever possible. Our three day stay in Tokyo was a luxurious start to our Japanese travels. We were met at the bustling Tokyo Station by hotel porters who escorted us to the hotel... This is a must if you are arriving by train. Check in was efficient, yet... More 

Was this review helpful? Yes 1
SLTY-Owner, 支配人 at Shangri-La Hotel, Tokyo, responded to this review

Dear NikolaGuy Thank you very much for staying with us at Shangri-La Hotel, Tokyo and taking the time for providing your review. I am very sorry to hear your unsatisfactory experiences about the room and our service. Your feedback is valuable as it is one of the best ways for us to understand how we can improve. Should you care... More 

Ozamiz City, Philippines
Top Contributor
51 reviews 51 reviews
42 hotel reviews
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here with the entire family for our summer vacation in Tokyo. Rooms were very spacious and amenities are complete. Location is perfect as well. Just across is the Tokyo Station. Will stay here again if in Tokyo.

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Grand Forks
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The location near Tokyo Station was convenient though the entrance to the hotel is a little tricky. The service was exquisite and the room had every amenity with a superb view toward the Imperial Palace. Close to restaurants, shopping and an excellent art museum.

Was this review helpful? Yes 1
Jakarta, Indonesia
Senior Contributor
36 reviews 36 reviews
15 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

I flew Garuda GA-874 from Jakarta to Tokyo on Sunday May 17th. A great 6.5 hours midnight flight. Arrived in Haneda Airport in the morning. After imigration and luggage pick up. We took a taxi from the airport to Shangri La Hotel. It took just over half an hour though it was on Monday rush morning hour. The check in... More 

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SLTY-Owner, 支配人 at Shangri-La Hotel, Tokyo, responded to this review

Dear Kusmayanto K, Thank you so much for staying with us at Shangri-La Hotel, Tokyo and leaving your valuable feedback. We are thrilled to hear that you enjoyed your stay with us and were able to take advantage of our service and location. We thank you for reviewing your experience at our restaurant Nadaman as well. We are looking forward... More 

Pasadena, California
Contributor
14 reviews 14 reviews
10 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 1 week ago

Hotel staff/Concierge: in preparation for our trip, we reached out to the concierge for a restaurant reservation. Service was very responsive and attentive, and they secured one of the toughest reservations in town! We also mentioned that we were celebrating an event during our visit; upon arrival, a chilled bottle of bubbly was waiting for us as part of the... More 

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SLTY-Owner, 支配人 at Shangri-La Hotel, Tokyo, responded to this review

Dear kisstina, Thank you so much for choosing to stay at Shangri-La Hotel, Tokyo and sharing a review of your stay. We are so delighted to hear that our service and room met your expectations and you enjoyed your stay. Moreover, thank you very much for your positive and kind feedback about our staff. We are looking forward to welcoming... More 

Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Not having been to Tokyo for over 10 years, I just picked the hotel by its brand and location right at Tokyo Station. I was flying into Narita and then catching a Shinkansen to Osaka a few days later. A free Meet and Greet service was excellent. All we had to do was to send an e mail to the... More 

Was this review helpful? Yes 2
SLTY-Owner, 支配人 at Shangri-La Hotel, Tokyo, responded to this review

Dear Ashibaoka Thank you so much for reviewing your recent stay at Shangri-La Hotel, Tokyo. We are delighted to hear your positive feedback and kind words about our hotel and "Meet & Greet Service". We very much look forward to welcoming you again soon. Jens Moesker General Manager More 

Antwerp
Contributor
19 reviews 19 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

It was the Shangri-la instead of the Mandarin this time to try out my Diamond Status. The hotel has a great location for moving around Tokyo due to its proximity to the station. The rooms are large and well appointed as they are at Shangri-la properties. The public areas are a little tight. Staff is attentive and efficient. The Horizon... More 

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 1
SLTY-Owner, 支配人 at Shangri-La Hotel, Tokyo, responded to this review

Dear William M Thank you so much for reviewing your recent stay at Shangri-La Hotel, Tokyo. We are pleased to hear your positive feedback and kind words about our hotel and service. We are looking forward to welcoming you again soon. Jens Moesker General Manager More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

The Shangri-La Tokyo is conveniently located next to Tokyo station, a great hub from which to travel to other tourist attractions around the city. The bad: it was like a maze getting from the N'EX platform up to the ground level and to the hotel. An escort service is available and I would definitely recommend it for first-timers. The good:... More 

Was this review helpful? Yes 1
SLTY-Owner, 支配人 at Shangri-La Hotel, Tokyo, responded to this review

Dear vinceku10 Thank you so much for reviewing your recent stay at Shangri-La Hotel, Tokyo. We are glad to hear your positive feedback and kind words about our hotel and staff. Moreover, thank you for your recommendation of our "Meet & Greet Service." We very much look forward to welcoming you again soon. Jens Moesker General Manager More 

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