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Shangri-La Hotel, Tokyo

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1-8-3 Marunouchi | Marunouchi Trust Tower Main, Chiyoda 100-8283, Tokyo Prefecture
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Shangri-La Hotel, Tokyo
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Shangri-La Hotel, Tokyo
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776 reviews from our community

Traveler rating
    577
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (102)
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Singapore, Singapore
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed yesterday NEW

Grand hotel right in the heart of Tokyo with the convenience of transport network, shopping, visiting business partners in town, etc. Great breakfast spread with ala carte buffet style. Quality and fresh produce used. Nadaman Japanese restaurant serves creative, authentic and great tasting food. Undisruptive highspeed internet great for catching up work in room. Wide selection on intensity of room... More 

Review collected in partnership with shangri-la.com

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Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

Stayed in Shangri La Tokyo for business trip 21 - 28 Mar 2015, I missed the tie in the hotel after the flight. Called the hotel from my home country and room services managed to find it and courier back. Appreciate the excellent quality of services and find staff are always smiling and helpful. I enjoyed the stay in the... More 

Was this review helpful? Yes 1
A TripAdvisor Member
5 of 5 stars Reviewed 5 days ago NEW

I stayed in Shangrila Tokyo during Cherry blossoms in April 2015 with my wife and our 4 years old son. From the check in until departure, the staff provide excellent service, calling us by our names. We left our son's bolster in our room and the staff managed to have it ship for next day delivery. I think Shangrila has... More 

Review collected in partnership with shangri-la.com

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London, United Kingdom
Contributor
14 reviews 14 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here for about 5 nights in one of the Horizon rooms. The stay was fabulous from start to finish. A very friendly conceirge from Shangri-La met us on the Shinkansen platform (we were on our way back from Hiroshima) and carried our bags from the platform at Tokyo Station to the hotel...it's about a 5-7 min walk. We... More 

Was this review helpful? Yes 2
Menlo Park, California
Senior Contributor
38 reviews 38 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

The hotel is centrally located to everything........local restaurants 2 blocks away (under the train tracks) and about 7 blocks from the Imperial Palace. The room has everything you need........the bathroom is fully stocked and if you forgot anything.......it's probably already in the room. The room is a good size with modern furnishings The gym is a little small, but it... More 

Was this review helpful? Yes 2
SLTY-Owner, 支配人 at Shangri-La Hotel, Tokyo, responded to this review

Dear Sam W, Thank you very much for staying with us and for taking the time to review our hotel. I am delighted to hear that you enjoyed your stay and were able to make the most of our location and explore the surrounding area. We very much look forward to your next visit. Jens Moesker General Manager More 

London, United Kingdom
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This luxury property is within the upper floors of a new skyscraper, close to the station and within easy walking distance of the Imperial Palace Gardens. Rooms are spacious and well appointed with magnificent city views through floor to ceiling windows and the staff exude courtesy at every turn. Bathrooms have a glass wall on the the bedroom to enable... More 

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SLTY-Owner, 支配人 at Shangri-La Hotel, Tokyo, responded to this review

Dear Stephen R, Thank you very much for taking the time to share your thoughts of your stay with us. It was a pleasure having you, and I am glad to hear that you enjoyed the features of your room. I'm sorry to hear that your experience at Piacere did not meet your expectations though. Your feedback is however very... More 

Manila
Senior Contributor
46 reviews 46 reviews
29 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed here for 3 nights for the first part of our Japan tour. The staff of this hotel is super, as we arrived from the airport we took the Narita Express to Tokyo Station where Shagri-pa staff is already waiting for us in the platform. It's a good thing we arrange for this free service or we could have... More 

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SLTY-Owner, 支配人 at Shangri-La Hotel, Tokyo, responded to this review

Dear dbtgo, Thank you for choosing our hotel to kick-off your visit to Japan. I am delighted to hear that we were able to make your first impression of this beautiful country a positive one. I sincerely hope that you enjoy the rest of your trip, and hope that you will come back to visit us the next time that... More 

Odawara, Japan
Top Contributor
155 reviews 155 reviews
56 hotel reviews
110 helpful votes 110 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Needed a hotel near Tokyo Station at late notice and decided to stay at the Shangri-La for the first time. Price for the room was horrifying, but it seems it was a very busy Friday night and many hotels were completely full or extravagantly priced, so I just hoped it was going to be worth it. It turned out to... More 

Was this review helpful? Yes 1
SLTY-Owner, 支配人 at Shangri-La Hotel, Tokyo, responded to this review

Dear MisterPugz, Thank you very much for taking a moment to share your thoughts of your stay with us. Your kind words about our staff are a pleasure to read and I am happy to hear that you were able to find respite with us in your busy schedule. I look forward to welcoming you again. Jens Moesker General Manager More 

New York City, New York
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 3 weeks ago

All Shangri-La hotels have superior service and upscale decor, but Tokyo's Shang has a world class ITALIAN restaurant, the best afternoon tea service, gorgeous marble bathrooms, fine art, oodles of brilliant Swarovsky crystal chandeliers and drapes embellishing the public areas- and the deepest lovely bathtubs and abundant fluffy toweling. Beautiful city views and it's proximity to Tokyo Statuon make this... More 

Was this review helpful? Yes 1
SLTY-Owner, 支配人 at Shangri-La Hotel, Tokyo, responded to this review

Dear bloggy99, Thank you for choosing to stay with us and for taking the time to write such a warm review of our hotel. I am thrilled that you enjoyed your stay and the various amenities and outlets that we offer. Please know that you are welcome back anytime. Jens Moesker General Manager More 

London, United Kingdom
Top Contributor
79 reviews 79 reviews
16 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Very comfortable rooms. Perfect service. Our room had a great view, massive bathroom and a nespresso coffee machine. It also had comfy pyjamas, kimono style robes as well as regilar bath robes. At check out the hotel even gave me a box of chocolates as it happened to be my birthday.

Was this review helpful? Yes 1
SLTY-Owner, 支配人 at Shangri-La Hotel, Tokyo, responded to this review

Dear meedan_hk, I am delighted to hear that you enjoyed your stay with us and trust that our staff was able to make your stay a memorable one. Happy belated birthday and we hope to see you again. Jens Moesker General Manager More 

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Ginza is famous for being a trendy hotspot, but it's also a downtown area with shops that were founded over a hundred years ago. Department stores and luxury boutiques line the route from Nihonbashi to Ginza. It's a long established tradition to shop and stroll while the road is closed to traffic. Luxury hotels, world class cuisine from talented chefs, and a collection of glitzy clubs will make this area popular with anyone looking for a night out.

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