We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Shangri-La Hotel, Tokyo

5.0 of 5 1-8-3 Marunouchi | Marunouchi Trust Tower Main, Chiyoda, Tokyo Prefecture 100-8283, Japan
Hotel website
Hotel deals
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Shangri-La Hotel, Tokyo
Professional photos View all
Browse nearby
Shangri-La Hotel, Tokyo
Write a Review

661 reviews from our community

Traveler rating
    487
    113
    39
    16
    6
See reviews for
159
213
54
158
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (87)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (661)
  • Mar-May only
    (157)
  • Jun-Aug only
    (183)
  • Sep-Nov only
    (199)
  • Dec-Feb only
    (122)
All months
Worcester, United Kingdom
Top Contributor
96 reviews 96 reviews
18 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

The service from this hotel was exemplary from the moment the car picked me up to the time it took me to the airport. Fantastic bar and lounge, excellent room service, beautiful room with every possible amenity and incredibly comfortable. Stunning bathroom! If you can afford it, stay here!

Was this review helpful? Yes
Riyadh, Saudi Arabia
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW

The hotel management of this particular property takes premium hospitality and service very seriously! I am very satisfied with their genuine service and trying to accommodate all of my requests. In addition, in my view, the location of the property is very good and the rooms are very well-maintained. I booked a room at the Horizon Club and the manager... More

Was this review helpful? Yes
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

We had 2 stays that bookended a trip to Japan and would highly recommend the hotel for anyone visiting Tokyo. Its right beside Tokyo station, so convenient when arriving from the airport. Also very convenient to multiple Metro lines. The hotel is the usual high level of quality you'd expect from a Shangri-La and the staff are very friendly and... More

Was this review helpful? Yes 1
Auckland,NZ
Top Contributor
75 reviews 75 reviews
25 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Shangri La Hotel was the best choice for us in Tokyo. It was so close to Tokyo Station for the Narita Express, Shinkansen (bullet trains) & the metro all in one. Disregarding this, we would probably have picked it anyway. This hotel exudes elegance and feels like a boutique hotel backed up by wonderful staff providing impeccable service that greet... More

Was this review helpful? Yes
London, United Kingdom
Contributor
14 reviews 14 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Somehow the management of this hotel combine all the amenities and facilities of a typical international brand five star hotel with a Japanese ambiance and approach. The helpful and charming staff undoubtedly have something to do with this. The rooms are spacious and well maintained. The hotel is very well positioned for the central Marunouchi business area. It is expensive... More

Was this review helpful? Yes
New York City, New York
Contributor
11 reviews 11 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

I have stayed at the Shangri-La Hotel in Tokyo several times, and it never fails to impress. The location, right next to Tokyo Station, is perfect. Check-in is fast, efficient, and friendly, without being over-familiar. Rooms are generously-sized, with wonderful light whichever way they face. On this occasion I got the rather euphemistically named "harbour view" - really just a... More

Was this review helpful? Yes 1
Derby, United Kingdom
Senior Contributor
48 reviews 48 reviews
29 hotel reviews
91 helpful votes 91 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel lives up to its rating in every way and from the moment we arrived at Tokyo station. We were met by a lovely lady from the Shangri-la bell staff on the platform as we stepped of the Shinkansen at Tokyo who escorted us from the station to the hotel in a matter of minutes rather than us trying... More

Was this review helpful? Yes 2
Atlanta, Georgia, United States
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Five-star luxury combined with classic Japanese hospitality. You can't get any better than this. This hotel is a real gem. The room is enormous (for Tokyo), and the amenitites are first-rated. Eventhough the price for the stay was high, it was worth every penny. You really get what you pay for. The staffs are superb. Very polite, very kind, and... More

Was this review helpful? Yes 1
Charlotte, North Carolina, USA
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Had an excellent anniversary stay at the Shangri-La hotel. The hotel is located right next to Tokyo a station, which is very convenient. The stay began with two representatives meeting us at Tokyo Station and escorting us to the hotel. Check in was quick. During the walk, we offhandedly mentioned it was our anniversary and found a complimentary bottle of... More

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 3
Singapore, Singapore
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Friendly staffs and excellent quality Japanese restaurant in hotel. Staffs are very thoughtful, it was raining when i want to step out from hotel, staff run after me to offered a umbrella, also my supplier have send a parcel to the hotel and not knowing that i have checked out on the same day, the check in counter staff remember... More

Was this review helpful? Yes 2
Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Shangri-La Hotel, Tokyo? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Shangri-La Hotel, Tokyo

Address: 1-8-3 Marunouchi | Marunouchi Trust Tower Main, Chiyoda, Tokyo Prefecture 100-8283, Japan
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Chiyoda
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Shangri-La Hotel, Tokyo 5*
Number of rooms: 200
Reservation Options:
TripAdvisor is proud to partner with Despegar.com, Booking.com, Travelocity, Hotels.com, Expedia, Orbitz, Venere, Agoda, Splendia, AsiaRooms, Cheap Tickets, TripOnline SA, Jetsetter and Tingo so you can book your Shangri-La Hotel, Tokyo reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Shangri-La Hotel, Tokyo Hotel Chiyoda
Shangri La Tokyo
Shangri La Chiyoda
Shangri-La Hotel, Tokyo Japan

363 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (348)
Viewed
Bathroom (40)
Viewed
Hotel & grounds (38)
Viewed
Room/suite (111)
Viewed
View from room (36)
Viewed
Pool/beach area (4)
Viewed
Dining (18)
Viewed
Business center/function rooms (2)
Viewed
Other (99)

Management photos: Courtesy of the property manager

Viewed
All management photos (16)
Viewed
Hotel & grounds (2)
Viewed
Business center/function rooms (2)
Viewed
Dining (5)
Viewed
Pool/beach area (2)
Viewed
Room/suite (2)
Viewed
View from room (1)
Viewed
Other (2)
Hotels you might also like...
Check In Check Out
Price Your Stay