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All 58 Chiyoda hotels

Shangri-La Hotel, Tokyo

5.0 of 5 Hotel   |   1-8-3 Marunouchi | Marunouchi Trust Tower Main, Chiyoda, Tokyo Prefecture 100-8283, Japan
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Shangri-La Hotel, Tokyo
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Ranked #3 of 58 hotels in Chiyoda
A recent review
5 of 5 stars reviewed 2 days ago
Ram_Preiss_Sitton Ramat Gan, Israel
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605 people have reviewed this hotel

Traveler rating
    442
    104
    38
    15
    6
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144
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (79)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Japanese first
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English first
Ramat Gan, Israel
Contributor
13 reviews 13 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Everything youve heard is right! The beeakfast was dreamy and the staff was very nice. Be sure to have dinner at the tipanyaki resturant. You wont regret it. One thing is easy to notice is the many nice artworks in the hotel.

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Hong Kong
Top Contributor
53 reviews 53 reviews
48 hotel reviews
270 helpful votes 270 helpful votes
5 of 5 stars Reviewed 1 week ago

From the moment we arrived, the staff could not have been more friendly. The hotel is is excellent condition, is well located just at Tokyo Central Station and has great facilities including an up to date pool and gym. We bought train tickets back to Narita and were escorted, at no extra charge, by hotel staff all the way to... More

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Camarillo, California
Senior Reviewer
8 reviews 8 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The Shangri-la is an amazingly beautiful hotel. The staff is phenomenal - will go out of their way to help you. Point in case, I asked the concierge which train to use to get to the Edo-Tokyo museum and instead of providing me a map, he walked me to the train! (Tip: hotel staff will pick you up on the... More

Was this review helpful? Yes 1
SLTY-owner, 支配人 at Shangri-La Hotel, Tokyo, responded to this review

Dear hollyj479, Thank you for reviewing your recent stay at Shangri-La Hotel, Tokyo. We are delighted to hear your positive feedback and kind words about our hotel and staff. We are pleased to know that you enjoyed our location, breakfast as well as staying in our room. We look forward to welcoming you again in the near future. Jens Moesker... More

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

Great central location next to Tokyo station. Extremely attentive service from English speaking staff. Large rooms and great amenities. Gym and pool small but nice. Breakfast buffet was amazing and included full a la carte menu items. Highly recommend!

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SLTY-owner, 支配人 at Shangri-La Hotel, Tokyo, responded to this review

Dear J K, Thank you for your stay at Shangri-La Hotel, Tokyo and positive review. We are delighted to hear your positive feedback and kind words about our hotel and staff. We do hope to have the opportunity to welcome you back in the near future. Jens Moesker General Manager More

Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Whether it's after a 1 in 25 year snowstorm in February, or after climbing Mt. Fuji in July. Or after a rigorous business meeting or after a long trans-Pacific flight, the Shangri-la has proven to be the sanctuary amid the overwhelming city of Tokyo. Upon entry, you are immediately enveloped by the trademark Shangri-la essence. Unlike other Shangri-la's, this hotel... More

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SLTY-owner, 支配人 at Shangri-La Hotel, Tokyo, responded to this review

Dear Rico V, We are truly honoured to learn that you enjoyed your stay and thank you very much for your warm reviews. We are delighted to hear your positive feedback and kind words about our hotel and staff. We will continue to thrive on providing quality and service that would meet your expectations. We hope to welcome you back... More

Perth, Australia
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed here at the end of our Ski holiday for a few nights and was a perfect way to relax in luxury. Can not speak highly enough of this hotel......it's location, rooms, and staff were all totally amazing. Would highly recommend staying here if you want a little luxury. Soaking the day away in the amazing tub was just fantastic.... More

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SLTY-owner, 支配人 at Shangri-La Hotel, Tokyo, responded to this review

Dear NelWalsh, Thank you so much for reviewing your recent stay at Shangri-La Hotel, Tokyo. We are delighted to hear that you enjoyed your stay with us. It is also our pleasure to learn that you enjoyed our turn down service and the bookmarks. We hope to welcome you back in the near future. Jens Moesker General Manager More

Singapore
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

The hotel is easily a six star property with excellent service! Convenient location, wonderful staff. Especially Mr Takayuki Yoshioka who is an extremely knowledge concierge and recommended great places

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 1
SLTY-owner, 支配人 at Shangri-La Hotel, Tokyo, responded to this review

Dear Winston L, Thank you so much for having stayed at Shangri-La Hotel, Tokyo and sharing your experience. We are pleased to know you enjoyed our location and found our Concierge helpful. . We hope to welcome you back soon. With kind regards Jens Moesker General Manager More

Singapore, Singapore
Top Contributor
69 reviews 69 reviews
25 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Hotel is conveniently located at Tokyo station which is great for subway travel. There are many shops in the Tokyo station underpass including a Ramen street. The room was comfortable and clean. I didn't like the bathtub shower. There was no standing shower option. While the hotel staff were generally polite and helpful, I did not find consistency in the... More

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SLTY-owner, 支配人 at Shangri-La Hotel, Tokyo, responded to this review

Dear Bluefish 7, Thank you very much for your recent stay with us at Shangri-La Hotel, Tokyo, and thank you for taking the time to share your comments with us. Although I do regret that your experience with our concierge did not meet your expectations, your comments are appreciated and I will personally discuss this with those concerned within the... More

London, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

The shangri-la Tokyo is not a cheap hotel but neither is it a very expensive one. It's very conveniently located right next to Tokyo main station which means having the convenience of all the shops and food establishments if you don't want to walk too far. It's also a short walk to the Ginza district which would have been pleasant... More

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 1
SLTY-owner, 支配人 at Shangri-La Hotel, Tokyo, responded to this review

Dear Cho N, Thank you very much for having stayed at Shangri-La Hotel, Tokyo and for sharing your staying experiences. We are truly honoured to learn that you had enjoyed your stay. Thank you again for your feedback and we hope to be able to welcome you back to the hotel in the near future. With kind regards Jens Moesker... More

UK
Senior Contributor
44 reviews 44 reviews
27 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Adjacent to Tokyo Station - which is huge with miles of underground walk ways. No problems checking in at 1pm. Beautiful room. Spacious with great views & expected accessories - with the exception of a iron for some reason. One small gripe, turn down service was incredibly early. Before 5 pm one evening. Fantastic breakfast selection in the restaurant. Definitely... More

Was this review helpful? Yes
SLTY-owner, 支配人 at Shangri-La Hotel, Tokyo, responded to this review

Dear Kathryn6, Thank you so much for reviewing your recent stay at Shangri-La Hotel, Tokyo. We are happy to learn that you enjoyed your stay and thank you very much for your warm comment. On the other hand, I am sorry to hear you had an early turn down service during your stay. Your comments are very much appreciated and... More

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Additional Information about Shangri-La Hotel, Tokyo

Address: 1-8-3 Marunouchi | Marunouchi Trust Tower Main, Chiyoda, Tokyo Prefecture 100-8283, Japan
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Chiyoda
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Shangri-La Hotel, Tokyo 5*
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Also Known As:
Shangri-La Hotel, Tokyo Hotel Chiyoda
Shangri La Tokyo
Shangri La Chiyoda
Shangri-La Hotel, Tokyo Japan

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#1 Romantic Hotel in Chiyoda #3 Business Hotel in Chiyoda #3 Luxury Hotel in Chiyoda #4 Family Hotel in Chiyoda
Hotel Class
Official Description (provided by the hotel)
The splendid Shangri-La Hotel, Tokyo is the newest Tokyo luxury hotel, with a convenient location adjacent to Tokyo Station. Guests will appreciate Shangri-La’s unique brand of hospitality and service, as well as the very finest facilities and amenities while staying within the comfort and warmth of this luxurious Tokyo hotel. ... more   less 
Number of rooms
200

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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