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Shangri-La Hotel, Tokyo

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1-8-3 Marunouchi | Marunouchi Trust Tower Main, Chiyoda 100-8283, Tokyo Prefecture
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1 room 1 guest
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Shangri-La Hotel, Tokyo
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874 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (118)
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  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
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    (874)
  • Mar-May only
    (234)
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Riyadh, Saudi Arabia
1 review
4 of 5 stars Reviewed 2 days ago NEW

Stayed at this hotel twice, excellent location, friendly staff, clean luxury rooms Entrance is a bit hard to locate What mostly brought me back is their Halal menus for in-room dining, a rare thing to find in Japan Get the club lounge access, amazing views and outstanding service

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London, United Kingdom
Level Contributor
99 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Stayed here for a week with family in August everything here is perfect the rooms are great the food is great,ambience and decor are superb,you can't fault the superb esp the ones who serve breakfast this is a true five star property it's a shame there is not an outdoor pool but the indoor one is fine probably one of... More 

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Cobham
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

I recently arrive back from Tokyo and I have to say that the Shangri La is a superb hotel and the service is excellent. I began my stay in Tokyo at the Peninsula, but checked out as the service was below average and all the staff looked miserable. At the Shangri La, all the staff were welcoming and the concierge... More 

Review collected in partnership with shangri-la.com

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SLTY-Owner, 支配人 at Shangri-La Hotel, Tokyo, responded to this review

Dear EC1818 Thank you very much for staying with us at Shangri-La Hotel, Tokyo and sharing your valuable review in such detail. We are delighted to hear that our service, staff, food and the room met your expectations. We will strive to serve you with the best quality of service and continue to maintain our attributes to satisfy your needs.... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

My recent stay at the Shangri-la hotel in Tokyo was, by far, the most impressive and memorable hotel experience EVER. (And I've stayed in a lot of first class hotels around the world over the past few years). The service of the entire hotel staff, from the moment we arrived to our departure, was nothing short of exceptional and could... More 

Was this review helpful? Yes 1
SLTY-Owner, 支配人 at Shangri-La Hotel, Tokyo, responded to this review

Dear Ralf E, Thank you so much for choosing to stay at Shangri-La Hotel, Tokyo and sharing a review of your stay.We are so delighted to hear that our service and room met your expectations and you enjoyed your stay. Moreover, thank you very much for your positive and kind feedback about our staff. We are looking forward to welcoming... More 

Chicago, Illinois
Level Contributor
72 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed 1 week ago

Notwithstanding its location right next door to the busy Tokyo Station, once you step into the Shangri-La, you enter a world of sophisticated luxury and exceptional, attentive service where every detail is taken care of. Located in floors 28 through 37 of a high rise building, the rooms provide an awesome view of the Tokyo skyline, and if you love... More 

Was this review helpful? Yes 2
SLTY-Owner, 支配人 at Shangri-La Hotel, Tokyo, responded to this review

Dear foodie019 Thank you very much for staying with us and sharing your review on Tripadvisor. We are pleased to hear you enjoyed our Meet and Greet Service and privileges at Horizon Club as well as dining at our restaurants. Your feedback is valuable as it is one of the best ways for us to understand how we can improve... More 

Hong Kong, China
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Located right next to the Tokyo Railway Station and the heart of its commercial centre, the hotel is as all other Shangri-la in the world, simply amazing. Rooms are spacious, staff are warm and professional, food is great. I am very happy with my 4-day stay there with one problem, the layout of the gym. The gym is small but... More 

Was this review helpful? Yes 1
SLTY-Owner, 支配人 at Shangri-La Hotel, Tokyo, responded to this review

Dear Scenic_27 Thank you very much for choosing to stay with us and sharing your review. We are pleased to hear that you enjoyed our service, room and food. On the other hand, we regret to hear our gym did not meet your expectations. Your feedback is valuable and I will discuss it with our staff as to how we... More 

Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed during June 4-6 on a business trip where my company is located nearby, so very convenient also a step away to Tokyo JR which can bring you everywhere in Tokyo. Room is quite spacious, front staff is helpful and warm, in room breakfast was good and served on time. I had a very enjoyable two nights stay here

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SLTY-Owner, 支配人 at Shangri-La Hotel, Tokyo, responded to this review

Dear Weijen_Wang Thank you very much for staying with us and for sharing your review on Tripadvisor. We are pleased to know our you enjoyed our hotel and found our services helpful. We very much look forward to welcoming you again soon. Jens Moesker General Manager More 

washington
Level Contributor
30 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 3 weeks ago

There are many hotels to choose from in Tokyo, but you certainly can't go wrong with the Shangri-la Hotel Tokyo. It's centrally located at the Marunouchi Trust Tower in Chiyoda, which makes it easy to go anywhere within Tokyo. We've stayed there several times. The service is superb, by both Japanese and Shangri-la standards. Communicating in English is not an... More 

Was this review helpful? Yes 2
SLTY-Owner, 支配人 at Shangri-La Hotel, Tokyo, responded to this review

Dear mayliang, Thank you very much for staying with us and sharing your review on Tripadvisor. We are glad to hear that our rooms, location and service met your expectations. Your feedback is valuable as it is one of the best ways for us to understand how we can improve what we offer to our guests. In the meantime we... More 

Jakarta
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Friendly Staffs, good service, clean room, good location. I hope in the future more better food and beverage quality than during our staying, especially the breakfast should be neutral , so every guest can eat the food alias HALAL.

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 1
SLTY-Owner, 支配人 at Shangri-La Hotel, Tokyo, responded to this review

Dear AlexDiana Thank you very much for staying with us and sharing your review on Tripadvisor. We are glad to hear that our rooms, location and service met your expectations. Your feedback is valuable as it is one of the best ways for us to understand how we can improve what we offer to our guests. In the meantime we... More 

Izmir, Turkey
Level Contributor
33 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Hotel location was grea,within walking distance(15-20 min ) to ginza,or have a very convenient underground connection.Very close tp garden of Palace. Staff were really excellent,has a good command of English.Last day we have to go another town by fast train,a staff from hotel escorted us till to our seats on the train. Breakfasts were so nice as well the Japanese... More 

Was this review helpful? Yes 1
SLTY-Owner, 支配人 at Shangri-La Hotel, Tokyo, responded to this review

Dear leventolgun Thank you very much for staying with us at Shangri-La Hotel, Tokyo and for sharing your review on Tripadvisor. We are pleased to know our you enjoyed our restaurants and found our services helpful. We very much look forward to welcoming you again soon. Jens Moesker General Manager More 

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Neighborhood Profile
Ginza / Tokyo Nihonbashi
Ginza is famous for being a trendy hotspot, but it's also a downtown area with shops that were founded over a hundred years ago. Department stores and luxury boutiques line the route from Nihonbashi to Ginza. It's a long established tradition to shop and stroll while the road is closed to traffic. Luxury hotels, world class cuisine from talented chefs, and a collection of glitzy clubs will make this area popular with anyone looking for a night out.
Explore this neighborhood
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