We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Four Points by Sheraton Caguas Real Hotel & Casino

Certificate of Excellence
GreenLeadersSilver level
Hotel website
Hotel deals
500 Alhambra en Granada Blvd., Caguas 00726, Puerto Rico
Special Offer
Book Early and Save
Book on
TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
1 room 1 guest
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Professional photos
Four Points by Sheraton Caguas Real Hotel & Casino
View Map
Add Photo Write a Review

237 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    104
    71
    39
    14
    9
See reviews for
86
38
13
57
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (237)
  • Mar-May only
    (77)
  • Jun-Aug only
    (74)
  • Sep-Nov only
    (30)
  • Dec-Feb only
    (56)
All months
Level Contributor
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

This was my first time visiting Caguas for business and luckily I chose the Sheraton for my stay, the whole staff was great in particular Astrid Rosado, and Victor Muniz were awesome making sure I felt right at home. I will definitely stay at the Sheraton Caguas for business or future vacation trips.

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed 2 weeks ago

I was very pleased with the hotel, very clean and relaxing, my husband, daughter and me ha a great time at the pool. friendly staff, great costumer service. Very neat and clean hotel. They have a nice restaurant in the lobby, they serve great food and excellent drinks. Is only 20 minutes from San Juan. We had a good relaxing... More 

Was this review helpful? Yes
Miguel I, Front Office Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review

Dear Sandra R, We are delighted to read about your positive review in regards your past stay. It is gratifying to see that your family was able to experience a relaxing time with us and that our staff exceeded your expectations. Hope to see your back for another relaxing mini vacation! I remain at your service, Miguel I. misaac@fourpointspr.com More 

Highgate Center, Vermont
Level Contributor
106 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is a perfect spot for a romantic get-away. Quiet beaches, friendly staff, make this spot everything and more. Weather was superb. Don't forget to go shopping for souvenirs which come at great prices.

Was this review helpful? Yes
Miguel I, Front Office Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review

Dear Monkers333, We are delighted to read about your positive romantic getaway in our property. I am delighted to read your great comments and assure you that I will forward your comments to all hotel staff. I remain at your service, Miguel I. misaac@fourpointspr.com More 

Caguas, Puerto Rico
Level Contributor
5 reviews
5 of 5 stars Reviewed 3 weeks ago via mobile

This hotel is great. It's clean, it's centric, it's a excellent place for kids and any family member. I totally recommends this hotel to anyone. The staff is the best. They really exceeds all of our expectations in every way possible. Thank you everyone!

Was this review helpful? Yes
Miguel I, Front Office Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review

Dear Arlene R, We are thrilled to read about your positive review in regards your past stay at the Four Points by Sheraton Caguas Real. It is rewarding to see that our staff delivered a memorable experience and that our product and services exceeded your expectations. We can't wait to see you guys back! Saludos, Miguel I. misaac@fourpointspr.com More 

San Juan, Puerto Rico
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

The service was good. The room was comfortable for 4, but they to improve the carpets. The beers are too expensive. The food was good. But in this area you only have available The Casino , for entertainment . But if you want to relax its a good place for that.

Was this review helpful? Yes 1
Miguel I, Front Office Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review

Dear Shirley1314, Thank you for sharing about the experience you found at our hotel. I have shared your critics with our Hotel Directors, so that we can address the issues you experienced in regards hotel conditions and bar experience. On the other hand, I'm glad that you were able to relax and that our staff was able to accommodate your... More 

New York City, New York
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Really nice Starwood managed property. Very clean rooms a really nice pool and casino. Jessica at the front desk was really nice and helpful. I would recommend the hotel if you want to be away from the metro area of San Juan. Also the Wifi was really good.

Was this review helpful? Yes 1
Miguel I, Front Office Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review

Dear Luciann88, Thank you for sharing about the experience you found at our hotel. We are delighted to read that Jessica along with our other team members were able to exceed your expectations. I will share your great comments with them. At your service, Miguel I. misaac@fourpointspr.com More 

Harrisburg, Pennsylvania
1 review
4 of 5 stars Reviewed 4 weeks ago

I was visiting PR for a Family Reunion. Typically we stay with family members, but there were 4 of us and I didn't want to impose on anyone. This hotel ended up being in the BEST LOCATION. Not too far from family members nor San Juan. Longest trip was about 1.5 hours to visit an uncle, but that's nothing. The... More 

Was this review helpful? Yes
Miguel I, Front Office Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review

Dear prtraveler2015, Thank you for sharing in regards the excellent experience you found at our hotel. I am delighted to read that our staff (especially Ismael) positively assisted your family for your Family Reunion. Additionally, we are glad to read that our location was perfect and that you were able to experience the town of Caguas. Hope to see you... More 

Orlando, Florida
Level Contributor
38 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed July 28, 2015

The Sheraton Four Points in Caguas is a very nice property nestled in the lush mountains of Caguas Puerto Rico. The hotel is full service and boasts a pretty good sized casino as well. My family and I stayed in a second floor room that was clean and comfortable. Housekeeping services were excellent and the bathroom (pet peeve) was very... More 

Was this review helpful? Yes
Miguel I, Front Office Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review

Dear AB_Orlando, Thank you for sharing about the nice experience you found at our hotel. I also embrace you pointing out our Make a Green Choice program which is part of Starwood's guestroom sustainability program. As seen, we are currently undergoing various renovations to better serve our guest needs and I'm glad this situation did not affect your experience. I... More 

Aguadilla, Puerto Rico
Level Contributor
45 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed July 22, 2015

Visited this hotel with a groupon. Room was very nice and clean. It did not have a fridge though. Pool was small and more kids oriented, though it goes up to 5 feet. Not that many pool chairs. Service was great all through out the hotel. The breakfast was really good. They sell kabobs, nachos and sandwiches at the pool... More 

Was this review helpful? Yes
Miguel I, Front Office Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review

Dear M M, Thank you for sharing about the nice experience you found at our hoteI. I am really proud to read your comments and assure you that we will forward your comments to all hotel staff. Hope to see you soon! Miguel I. misaac@fourpointspr.com More 

Level Contributor
61 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed July 13, 2015

Within minutes of the expressway. Very convenient to get anywhere in Puerto Rico. The rooms are large and comfortable, bathrooms are clean Very friendly and helpful staff. They have a casino, pool, rent a car facility and a restaurant in the hotel. Their breakfast could use a little help, as well as a decrease in price. Overall, a good stay.

Was this review helpful? Yes
Miguel I, Front Office Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review

Dear Felipe C, Thank you for your positive review in regards your recent business stay. I'm excited to read that our staff made your stay more enjoyable during your time with us. On the other hand, I will forward your comments in regards your restaurant experience to our Food and Beverage Director. Once again, Thank you! I remain at your... More 

Questions? Get answers from hotel staff and past guests. Ask a question

80 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (62)
Viewed
Dining (2)
Viewed
Hotel & grounds (7)
Viewed
Room/suite (19)
Viewed
View from room (3)
Viewed
Pool/beach area (7)
Viewed
Bathroom (2)
Viewed
Business center/function rooms (4)
Viewed
Other (18)

Management photos: Courtesy of the property manager

Viewed
All management photos (18)
Viewed
Room/suite (4)
Viewed
Hotel & grounds (2)
Viewed
Pool/beach area (1)
Viewed
Other (11)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Also consider these accommodations in or near Caguas
17.8 mi away
Doubletree by Hilton San Juan
16.4 mi away
Hyatt Place San Juan/Bayamon
18.2 mi away
Sheraton Puerto Rico Hotel & Casino
Show Prices
Show Prices
Show Prices
17.4 mi away
San Juan Water & Beach Club Hotel
18.3 mi away
Wyndham Garden at Palmas del Mar
18.2 mi away
Marriott San Juan Resort & Stellaris Casino
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay