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Four Points by Sheraton Caguas Real Hotel & Casino

Certificate of Excellence
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500 Alhambra en Granada Blvd., Caguas 00726, Puerto Rico
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Four Points by Sheraton Caguas Real Hotel & Casino
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Four Points by Sheraton Caguas Real Hotel & Casino
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207 reviews from our community

Traveler rating
    85
    62
    38
    13
    9
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64
36
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53
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
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  • Any
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  • All months
    (207)
  • Mar-May only
    (75)
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Phoenix, Arizona
Senior Contributor
48 reviews 48 reviews
17 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I stayed at this Four Seasons for several nights on a business trip. The staff was nice enough, however it's nothing fancy and the casino adjoining the hotel is relatively small. The common areas were a little dirty and there were stains on the hallway carpets. The bottom line is this place is adequate if you're traveling to Caguas, but... More 

Was this review helpful? Yes
Miguel I, Front Office Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review

Dear ski2730, Many thanks for sharing your experience and feedback. I'm delighted to read that the service from our staff exceeded your needs. On the other hand, I will share your genuine concerns with our housekeeping leadership team so we can address the cleanliness issues you encountered. Please know we take your criticism seriously and we will use this information... More 

Springfield, Massachusetts
1 review
4 of 5 stars Reviewed 5 days ago NEW

We had a great time at the Bistro. Other times we would go out to eat. Raul P., Victor Muniz and Astrid R. are excellent in customer service. They please and treat every guest with special attention. Very charismatic and knowledgeable of their work. Will see them again soon.

Was this review helpful? Yes
Miguel I, Front Office Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review

Dear Carmen V, Thank you for your positive review in regards your past stay. I'm thrilled to read that our restaurant staff delivered a memorable experience. We look forward to your visit back! At your service, Miguel I. misaac@fourpointspr.com More 

Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We stayed here the night before we were to fly out of San Juan the next morning. The drinks at the bar were great, staff was friendly and the pool with water slide was very nice. Everything was clean. There is a casino in the hotel (building next door) but we didn't visit it. The only downside was that you... More 

Was this review helpful? Yes
Miguel I, Front Office Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review

Dear Bristi C, Thank you for your great review in regards the nice ambience you found at our property. I am glad to read that our staff made all the difference in our stay. Additionally, I will share your genuine concerns with our restaurant leadership team so we can address the issues you encountered. Please know we take your criticism... More 

Deltona, Florida
1 review
5 of 5 stars Reviewed 3 weeks ago

i was traveling with a large group and the staff at the hotel was amazing. no matter what time of the day/night it was, the staff was over the top. the lead man in the restaurant/bar Victor Muniz did everything he could to make my group feel at home. This was by far the best customer service I've ever witnessed.

Was this review helpful? Yes
Miguel I, Front Office Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review

Dear kevin d, Thank you for your positive review in regards your past stay. I'm happy to read that our staff delivered a memorable experience. I am thrilled to see that Victor was able to accommodate all of your group needs. We look forward to your visit back! Thank you, Miguel I. misaac@fourpointspr.com More 

1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

This hotel truly understands the concept of customer service. Miguel was absolutely amazing in assisting my family members. They go above and beyond!! I'm so grateful that my family stayed with this hotel!! :)

Was this review helpful? Yes
Miguel I, Front Office Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review

Dear Mizzesq, Thank you for your great comments. It was my pleasure assisting your family members during their needs and I am proud to read that they enjoyed themselves. Always at your service, Miguel I. misaac@fourpointspr.com More 

Chicago, Illinois
1 review
4 of 5 stars Reviewed April 19, 2015

John N Customer service is outstanding in this property. Jorge was very helpful, and attentive. The whole staff is gentile and always willing to accommodate your needs. The hotel's location is great for those who want to stay in between San Juan and Cayey area. Its easily accessible from the main expressways.

Was this review helpful? Yes
Miguel I, Front Office Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review

Dear jdn17, Thank you for your great review in regards your past stay with us. I am glad to read that Jorge and the rest of our staff made all the difference in your uncomplicated stay. I assure you I will share your comments with them. Thank you, Miguel I. misaac@fourpointspr.com http://www.tripadvisor.com/ShowUserReviews-g1066168-d534897-r266713665-Four_Points_by_Sheraton_Caguas_Real_Hotel_Casino-Caguas_Puerto_Rico.html# More 

Margate, Florida
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 19, 2015

The personnel at this hotel are very polite, genteel, caring and provide quick service. The young man at the front desk, Ismael was extremely helpful in assisting me to recover the i-pad I had left behind at a restaurant in the city. He realized how nervous and upset I was and he called the restaurant and verified that they had... More 

Was this review helpful? Yes
Miguel I, Front Office Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review

Dear Evalina V, Thank you for your positive review in regards your past stay at the Four Points by Sheraton Caguas Real. I am proud to read that Ismael delivered a memorable experience while assisting in recovering your lost property. Additionally, I will praise Victor for his hard work and dedication while delivering our product and services. We look forward... More 

New York City, New York
1 review
5 of 5 stars Reviewed April 15, 2015

Everyone in General was great, But I would like to thanks Neftali at the restaurant he made my stay there wonderful with his great customer service, specially for me that I was traveling with my son, also the chef was very, very nice and the ladies also. Also Issac the FD manager was very helpful and love the fact that... More 

Was this review helpful? Yes
Miguel I, Front Office Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review

Dear Claudia S, We are thrilled to read about your positive review in regards your past stay at the Four Points by Sheraton Caguas Real. We are happy to hear that our staff delivered a memorable experience and that our product and services exceeded your expectations once again. I am overjoyed to see that Neftali and Patrick were able to... More 

Fort Worth, Texas
Senior Contributor
48 reviews 48 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed April 15, 2015

I reviewed this hotel two years ago and here I am again. I can't say enough good things about this hotel and the staff. Isamel met us at the desk when checked in and was helpful with suggestions for tours we were planning after we left this hotel. Raul was always pleasant and quick with the service in the Bistro.... More 

Was this review helpful? Yes
Miguel I, Front Office Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review

Dear Textrav14, We are delighted about your positive review in regards your past stay at the Four Points by Sheraton Caguas Real. We are happy to hear that our staff delivered a memorable experience and that our product and services exceeded your expectations once again. On the other hand, we truly apologize that experienced some difficulties in our casino. We... More 

Nashville, Tennessee
Senior Contributor
34 reviews 34 reviews
15 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed April 13, 2015

I stayed at this property during my first visit to Puerto Rico last week for business. The hotel is on a nice little side road and has a somewhat secluded atmosphere. The staff was very friendly and accommodating (especially Victor in the XO Lounge), and the food was very good as well. The property is clean and well maintained, and... More 

Was this review helpful? Yes
Miguel I, Front Office Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review

Dear Ron B, Thank you for your great review in regards your past stay with us. I am glad to read that Victor and the rest of our staff made all the difference in your uncomplicated stay. I assure you I will share your comments with them. Additionally, thank you for your comments on our X’O Bistro and the conditions... More 

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