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All 1 Caguas hotels

Four Points by Sheraton Caguas Real Hotel & Casino

3.0 of 5 Hotel   |   500 Alhambra en Granada Blvd. | Caguas, Caguas 00726, Puerto Rico
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Ranked #1 of 1 hotels in Caguas
A recent review
4 of 5 stars reviewed yesterday
brunNJ Newark, New Jersey
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108 people have reviewed this hotel

Traveler rating
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    24
    8
    6
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28
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28
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
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English first
Newark, New Jersey
1 review
4 of 5 stars Reviewed yesterday NEW

- king size bed&pillows ahhh was delicious, shower the bathroom 5+ with AC on slept like a baby...though walking toward our room the carpet/rug in hall needs a improvement big time and maybe even the 1 in room. but overall was perfect, with check-out @12pm Cant Beat that!

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2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I been staying here for 3 years every other week. At every single time the staff make their best to make every guest feels at home. Of course I became a SPG member and have the opportunity to be in others hotels but Caguas is special. Right now they are making a remodeling to the facilities and is going to... More

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Flavia B, Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review

Dear Jeannette A. Thank you for providing a great review of your stays with us at the Four Points by Sheraton Caguas Real. As a loyal Corporate SPG member your feedback is really important to us. We are so pleased to hear that our property, genuine caring staff and amenities exceeded your expectations while you were with us and made... More

San Juan, Puerto Rico
Reviewer
4 reviews 4 reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

They have friendly staff, great beds/linens, very comfortable and fluffy, shower/tub with great water pressure and temperature stocked with plenty of towels. Nice pool area although too small for a hotel this size. No room service available around the clock. Coffee and tea assortment available in room or in the lobby until 11:00 am (at least on Sunday). I didn't... More

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Flavia B, Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review

Dear Grmpy B, We truly appreciate your review and thank you very much for your kind words regarding the Four Points by Sheraton Caguas Real. I was pleased to learn that you enjoyed our Simple Pleasures such as our great beds/linen, great shower tub and water pressure. I was really honored and proud to see that our friendly staff was... More

Drachten, The Netherlands
1 review
5 of 5 stars Reviewed 3 weeks ago

As a project team we are visiting this hotel very often and from the first time we have visited the staff is very friendlly, remember all your preferences and are very pro-active. Reception (Desiree), restaurant everybody....thank you Victor, Kaysla, Astrid, Desiree and all the other staff members! Everytime I visit it feels like coming home :)

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Flavia B, Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review

Dear RelTel, Thank you very much for your AMAZING review and for taking the time to post it on Trip Advisor. As a business loyal customer your comments are very important to us. We appreciate your kind words and were very glad to hear that Desiree, Victor, Kayshlany and Astrid were able to delight you during your stay. Thanks again... More

1 review
4 of 5 stars Reviewed 3 weeks ago via mobile

Well first and foremost from the picture of the hotel on the internet its pretty close to what you get. They are apparently in the middle of renovation so that explains some of the overall dirtyness on the outside of the hotel. The food is okay, in my opinion very overprised for the quality of it. The pool is big... More

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Flavia B, Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review

Dear Icon1440, Thanks for taking the time to share your great feedback regarding your recent stay with us at the Four Points by Sheraton Caguas Real. We appreciate your kind words and were very happy to hear that you enjoyed our Honest Service, great location, our pool, and casino. I have already shared your comments about the cleanliness to investigate... More

Aguada, Puerto Rico
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 24, 2014

We stayed here Valentines day weekend and had an amazing experience. Everything in the hotel was great. Clean rooms, comfortable beds and very nice staff. Our only complaint was the food at the restuarant was not the best, we spent more or less 60 dollars on a meal for 2 and the restaurant did not provide salads, breads or any... More

Review collected in partnership with this hotel

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Flavia B, Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review

Dear Rebecca M, Thank you for sharing your review and for choosing the Four Points by Sheraton at Caguas Real for your recent vacation. I was glad to hear your room was clean with our comfortable beds and that our caring staff was able deliver an honest service. I will be sharing your genuine comments regarding he restaurant with our... More

new york
2 reviews
5 of 5 stars Reviewed February 22, 2014

This hotel was great. The people were great. Service was great. We got our upgrade for being an spa member. Maria and Carmen at the front desk were great. We got lost and when I called, Jorge stayed on the phone with me until we got there. He greeted us with a smile and coupons. And it was 4:00 in... More

Review collected in partnership with this hotel

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Flavia B, Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review

Dear tragarNewYork, Thank you for your great review about your stay at the Four Points by Sheraton Caguas Real. As an SPG loyal Member your opinion and experience is real important to us. You just put a smile on my face. I am so happy to see how our caring staff is always creating memorable experiences for what matters the... More

San Juan, null, Puerto Rico
1 review
4 of 5 stars Reviewed February 13, 2014

I never understood the location of this hotel but we had a wedding in the area so stayed there. It was a pleasant surprise. Confortable beds, big rooms, free internet, casino. The only thing was that the food is not the best. But we had a great time.

Review collected in partnership with this hotel

Was this review helpful? Yes
Flavia B, Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review

Dear Johncruzes, Thank you so much for sharing your experience. Our location makes us unique and is one of the top reasons why our guests stay with us. I am so happy to hear you had such an “unexpected" experience with us. We look forward to welcoming you back. Sincerely, Flavia Bonilla fbonilla@fourpointspr.com More

1 review
5 of 5 stars Reviewed January 20, 2014 via mobile

The staff was friendly, casino right downstairs and the rooms were nice. It's a little far out from a few places but it was in a nice location away from the city if your looking a nice quiet getaway with the family. The pool is also kids friendly with two water slides and a waterfall for babies!

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Flavia B, Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review

Dear Sweetapryl, Thank you for your fantastic review of the Four Points by Sheraton at Caguas Real. We do have some of the friendliest and most caring associates in the hospitality industry and I'm happy to know you feel the same. I am glad to know your family had a memorable stay with us. Come back soon, Flavia Bonilla fbonilla@fourpointspr.com More

Mojave, California
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed January 13, 2014

This hotel is an absolute gem to the Starwood brand. The staff are friendly and inviting. The restaurant was so yummy. The pool area was so fun. I received an upgrade and a welcome snack upon arrival. The restaurant manager was so informative and helped me and my friend navigate Caguas. At night you hear the Coqui frogs singing their... More

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Flavia B, Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review

Dear Celestina A, Thank you for your "Perfect" review of the Four Points by Sheraton at Caguas Real. We are happy so many people, like you, are experiencing our Simple Pleasures and honest service. Our genuine caring staff takes pride in providing our guests with a memorable experience. I'm also happy to know you enjoyed our Award Winning property. We... More

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Additional Information about Four Points by Sheraton Caguas Real Hotel & Casino

Also Known As:
Four Points By Sheraton Caguas Real Hotel And Suites
Four Points By Sheraton Caguas Real Hotel Caguas
Four Points By Sheraton Caguas Real Hotel
4 Points By Sheraton Caguas Real Hotel & Suites
Sheraton Puerto Rico
Four Points Puerto Rico
Puerto Rico Sheraton
Puerto Rico Four Points
Address: 500 Alhambra en Granada Blvd. | Caguas, Caguas 00726, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > Caguas
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 hotels in Caguas
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Four Points by Sheraton Caguas Real Hotel & Casino 3*
Official Description (provided by the hotel):
Four Points by Sheraton Caguas Real Hotel & Casino is a short drive from downtown San Juan, and a couple minutes away from major corporations. The perfect retreat, with flexible space for any event. ... more   less 
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