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Four Points by Sheraton Caguas Real Hotel & Casino

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500 Alhambra en Granada Blvd., Caguas 00726, Puerto Rico
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Four Points by Sheraton Caguas Real Hotel & Casino
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223 Reviews from our TripAdvisor Community

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    67
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Orlando, Florida
Level Contributor
36 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 1 week ago

The Sheraton Four Points in Caguas is a very nice property nestled in the lush mountains of Caguas Puerto Rico. The hotel is full service and boasts a pretty good sized casino as well. My family and I stayed in a second floor room that was clean and comfortable. Housekeeping services were excellent and the bathroom (pet peeve) was very... More 

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Aguadilla, Puerto Rico
Level Contributor
45 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Visited this hotel with a groupon. Room was very nice and clean. It did not have a fridge though. Pool was small and more kids oriented, though it goes up to 5 feet. Not that many pool chairs. Service was great all through out the hotel. The breakfast was really good. They sell kabobs, nachos and sandwiches at the pool... More 

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Level Contributor
58 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Within minutes of the expressway. Very convenient to get anywhere in Puerto Rico. The rooms are large and comfortable, bathrooms are clean Very friendly and helpful staff. They have a casino, pool, rent a car facility and a restaurant in the hotel. Their breakfast could use a little help, as well as a decrease in price. Overall, a good stay.

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Level Contributor
26 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We had a late night activity in the Caguas area but are from another area in Puerto Rico, so we decided to stay the night at this hotel. It was very convenient and offered a comfortable room with modern amenities. The parking lot is not covered however, and it was raining, so we had to make a mad dash to... More 

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Cabo Rojo, Puerto Rico
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 24, 2015

Nice hotel , did not like their green program. Ask before you sign up to it. They will not enter the room at all. Not even to pick up the garbage. The rest of our stay was very nice. Nice pool snd restaurant. The location is perfect. Close to San Juan area but away the city trafic.

Review collected in partnership with Amoma.com

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Miguel I, Front Office Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review

Dear 57xaviert, Thank you for sharing about the experience you found at our hotel. We apologize that our Make a Green Choice program was not detailed to you. This is our guestroom sustainability program that reduces water consumption, energy usage and helps keep chemicals out of the environment. It rewards you, too. For each day that you decline housekeeping services,... More 

1 review
5 of 5 stars Reviewed June 15, 2015

Our wedding was held near to this Hotel. The bride, best woman and others arrive a couple days before the great day. I needed to make some changes, including surprising activities. The staff was always available to meet our expectations. They did an extraordinarly job. Our rooms were clean, comfortable and the hotel's facilities are great. Do not hestitate to... More 

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Miguel I, Front Office Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review

Dear Albert T, Thank you for sharing about the wonderful experience you found at our hotel. I am delighted to read that our staff positively assisted your family in such an important occasion. It was a pleasure to have personally assisted you during your visit. I will share your great comments with all staff. Congratulations and we hope to see... More 

1 review
5 of 5 stars Reviewed June 14, 2015

Outside the San Juan Area (1 hr drive), the 4-Points Sheraton is a great option for your overnight staying or business trip. The service is personalized from the front desk to the restaurant and overall service. Victor Muñiz and my friend from Spain are my end of a day relief at the restaurant. A scotch and a great dinner finishing... More 

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Miguel I, Front Office Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review

Dear Pascual M, Thank you for your positive review in regards your recent business stay. I'm thrilled to read that our restaurant staff delivered a memorable experience during your time with us. We look forward to your visit back! At your service, Miguel I. misaac@fourpointspr.com More 

Arecibo, Puerto Rico
1 review
4 of 5 stars Reviewed June 5, 2015

Good hotel hide at plain sight. It's located right beside the express way that can take you to anywhere you want in Caguas or out. It's very comfortable and quiet, nice for the family and if you wish to get away form the stress of the city in the city. The gym area though needs a little of more attention... More 

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Miguel I, Front Office Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review

Dear Omar L, Thank you for your comments regarding the awesome experience you found at our hotel. I will forward your comments in regards the fitness equipment to our Engineering Leaders. We hope to see you soon! Best regards, Miguel I. misaac@fourpointspr.com More 

1 review
5 of 5 stars Reviewed June 3, 2015 via mobile

Came to the Four Points to spend time with my family in Caguas. Employees were very attentive and nice. The food at the restaurant was ok.Rooms are very comfortable and simple. I will definitely come back soon!

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Miguel I, Front Office Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review

Dear Alexwathe, Thank you for sharing about the experience you found at our hotel. We are delighted to read that our staff positively assisted your family in a fun mini getaway. I will share your great comments with them. Hope to see you guys soon!! Miguel I. misaac@fourpointspr.com More 

Houston, Texas
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed May 29, 2015

I went to Puerto Rico to celebrate my 50th birthday. I am originaly from Caguas and wanted to celebrate this milestone here. The hotel and thier staff were great. I was traveling with my wife and two little ones, 18 and 4 months olds and all went well. I was in a Suite, Kitchenette w/full fridge, pull out sofa and... More 

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Miguel I, Front Office Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review

Dear Carlos A, We are thrilled to read about your positive review in regards your past stay at your hometown hotel the Four Points by Sheraton Caguas Real. We are happy to hear that our staff delivered a memorable experience during your celebration and that our product and services exceeded your expectations once again. I am really proud to read... More 

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