We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Four Points by Sheraton Caguas Real Hotel & Casino

3.0 of 5 500 Alhambra en Granada Blvd., Caguas 00726, Puerto Rico
Hotel website
Hotel deals
Special Offer
Book Early and Save
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Certificate of Excellence 2014
Four Points by Sheraton Caguas Real Hotel & Casino
Professional photos View all
Browse nearby
Four Points by Sheraton Caguas Real Hotel & Casino
Write a Review

161 reviews from our community

Traveler rating
    65
    46
    32
    10
    8
See reviews for
49
28
10
41
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (161)
  • Mar-May only
    (31)
  • Jun-Aug only
    (48)
  • Sep-Nov only
    (28)
  • Dec-Feb only
    (54)
All months
1 review
5 of 5 stars Reviewed 3 days ago NEW

We rate this hotel a 10. The suite was clean and very cozy. The hotel was easy to get to. The staff was excellent. We had a family emergency and they were very attentive to our needs. I really want to thank two people in particular Ismael and Jorge. They were very sympathetic to our situation. That really meant alot... More 

Was this review helpful? Yes
Houston, Texas
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This hotel is a small but comfortable hotel. It has all the amenities of a big resort and the service is incredible. The hotel management have done a great job at training all their employees to treat guess like royalty, and they do. I requested a crib for my baby during check in, and it was in my room before... More 

Was this review helpful? Yes
Santa Clarita, California
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

I had to go back to Puerto Rico for a second time and made it my point to go to the Sheraton again. many people at my work told me to stay in San Juan that it was much better but coming from a big city Los angeles, I enjoyed to little more secluded approach. when I returned i couldn't... More 

Was this review helpful? Yes
Miguel I, Front Office Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review

Dear Tom L, Thank you for sharing about the awesome experience you found at the Four Points by Sheraton Caguas Real. I am thrilled to hear that Raúl and staff from our X.O. Le’ Bistro were able to accommodate all of your needs and exceeded your expectations. I will personally praise them for their great work, commitment and superb service... More 

McLean, Virginia
Contributor
20 reviews 20 reviews
4 of 5 stars Reviewed 2 weeks ago

I love Puerto Rico and the welcoming attitude of the service staff and people generally. Stayed in late January in three rooms with extended family for a short, necessary visit. Not blown away by the furnishings and finishes but everything was extremely clean, the beds and linens were excellent, the breakfast buffet and food service were decent enough (with measured... More 

Was this review helpful? Yes
Miguel I, Front Office Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review

Dear HappyDad2011, Thank you for sharing about the great experience you found at the Four Points by Sheraton Caguas Real. It’s rewarding to hear back from guests who enjoyed themselves during their stay. We look forward to your next visit and assure you that it will be as memorable as your past. Feel free to contact me directly if you... More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel is a great alternative instead San Juan. The "staff" is highly compromise with their guests. X.E. Bistro have a daily happy hour including local beers. Price at the restaurant are reasonables. Pool area is good for the kids.

Was this review helpful? Yes
Miguel I, Front Office Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review

Dear Jannette A, Thank you for sharing about the great experience you found at the Four Points by Sheraton Caguas Real. We look forward to your next visit. Feel free to contact me directly if you wish to book your next stay. At your service, Miguel I. misaac@fourpointspr.com More 

Washington DC, District of Columbia
Top Contributor
1,967 reviews 1,967 reviews
145 hotel reviews
1,001 helpful votes 1,001 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This hotel was one of the cheapest options that we found in Puerto Rico. We paid over $150 per night (breakfast and parking are not included). Our room was very simple and a bit rundown but it was clean. It didn't have a fridge (only a few rooms have that). The ac didn't turn off but the maintenance guy was... More 

Was this review helpful? Yes
Miguel I, Front Office Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review

Dear HelenaGuerra, Thank you for your positive review in regards the atmosphere you found at our property. We are fully committed to provide every guest with a memorable experience and I'm glad you were able to feel that service passion. We are currently undergoing various renovations to better serve our guest needs and we truly apologize that this situation affected... More 

Elizabeth, New Jersey
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 11, 2015

we emailed the hotel that we would be staying for our honeymoon. We were very happy to be given a beautiful upgraded suite and were pleasantly surprised by the bottle of wine and a wonderful warm letter of congrats on or recent marriage from the hotel staff!!!

Was this review helpful? Yes
Miguel I, Front Office Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review

Dear travelingpeerim, Thank you for your wonderful review. I am happy to know that our team acted on this opportunity to create a “wow” moment for such a special occasion. We look forward to your next visit and assure you that it will be as memorable as your past experience. Thank you, Miguel I. misaac@fourpointspr.com More 

Miami, Florida
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed January 2, 2015

I check in to hotel and room is freezing. I attempt to raise temperature but thermostat won't go above 71 degrees. Call front desk to see if someone can fix issue to allow room to be warmer. They say they will send an engineer up right away to address issue. After an hour we have to call again because no... More 

Was this review helpful? Yes 2
Miguel I, Front Office Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review

Dear rip327, Thank you for sharing your comments in regards to your recent stay at our property. I would like to extend my apologies for the inconveniences you experienced during your stay especially with the air conditioning temperature. I feel uncomfortable and disappointed to know we couldn’t meet up to your expectations. At Four Points by Sheraton we strive to... More 

PR
Contributor
16 reviews 16 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed December 23, 2014

We stayed there for a few nights (Volleyball tournament with the kids), this place is great, and the location is excellent, very quiet place. This place will be like a “midpoint” between San Juan and Ponce, you only drive like a mile and you’re on the highway. Too bad we were most of the time out on the tournament and... More 

Was this review helpful? Yes
Miguel I, Front Office Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review

Dear jcr_pr, Thank you for sharing about the great experience you found at the Four Points by Sheraton Caguas Real. We are fully committed to provide every guest with a memorable experience and I'm glad you were able to feel that service passion. We look forward to your next visit. Feel free to contact me directly if you wish to... More 

Orlando, Florida
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 2, 2014

I got married in PR on November 8th and the planning from Orlando, FL was crazy. We stayed from November 4th thru 16th. The Reservation Manager, Iris Vega, assisted me with my reservation (since I had like 5 at the same time because I wasn't sure where I was going to stay since I have family members in the island)... More 

Was this review helpful? Yes 1
Miguel I, Front Office Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review

Dear Dagmaris M, Thank you for your excellent review in regards your past stay with us. I am delighted to hear that our Reservation Manager, Iris Vega, was able to accommodate all your needs and assisted you in the planning of such an important date. Rest assures I will personally praise the rest of the staff, especially the Front Office... More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Four Points by Sheraton Caguas Real Hotel & Casino? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Four Points by Sheraton Caguas Real Hotel & Casino

Address: 500 Alhambra en Granada Blvd., Caguas 00726, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > Caguas
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Four Points by Sheraton Caguas Real Hotel & Casino 3*
Number of rooms: 126
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Expedia, EasyToBook, Cheap Tickets, Hotels.com, Starwood, Priceline, Odigeo and Tingo so you can book your Four Points by Sheraton Caguas Real Hotel & Casino reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Four Points By Sheraton Caguas Real Hotel Caguas
4 Points By Sheraton Caguas Real Hotel & Suites
Four Points By Sheraton Caguas Real Hotel And Suites
Sheraton Puerto Rico
Four Points Puerto Rico
Puerto Rico Four Points
Puerto Rico Sheraton

59 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (46)
Viewed
Dining (2)
Viewed
Pool/beach area (7)
Viewed
Bathroom (2)
Viewed
Room/suite (7)
Viewed
Hotel & grounds (4)
Viewed
Business center/function rooms (4)
Viewed
View from room (2)
Viewed
Other (18)

Management photos: Courtesy of the property manager

Viewed
All management photos (13)
Viewed
Room/suite (3)
Viewed
Hotel & grounds (2)
Viewed
Other (8)
Hotels you might also like...
Check In Check Out
Price Your Stay