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All 1 Caguas hotels

Four Points by Sheraton Caguas Real Hotel & Casino

3.0 of 5 Hotel   |   500 Alhambra en Granada Blvd., Caguas 00726, Puerto Rico
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Ranked #1 of 1 Hotels in Caguas
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 weeks ago
Frank N Dallas, Texas
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137 reviews from our community

Traveler rating
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    42
    27
    9
    7
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
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Dallas, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

The hotel is right off the freeway, with easy on/off access. Miguel Isaac, one of the managers, was an excellent host. We communicated several times by email before I arrived, and he was very responsive. His staff exceeded my expectations on a last minute request. I also had the pleasure of meeting Desiree, one of the front desks clerks. She... More

Was this review helpful? Yes 1
Glendale, Arizona
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Charged a resort fee upon leaving, never explained, it was deceptive, also poor location and in a bad neighborhood, not for a vacation. Builing is old, and there is not much around, seemed like a ripoff for what was delivered, would not reccomend it.

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Lincoln Park, NJ, United States
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 23, 2014

I liked the people most about my stay. The staff is very friendly and helpful. They greet everyone with a smile, and make you feel welcome. Some of the hotel does need updating, but it is maintained very clean, which is important to everyone. Oh yeah, pillows were great! I was quite happy with the high speed internet. Hotel very... More

Was this review helpful? Yes 1
Miguel I, Front Office Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review

Dear Steven M W, Thank you for sharing your wonderful experience with the rest of the world. It’s great to hear back from guests who enjoy themselves during their stay. As a loyal SPG member, your feedback is really important to us. Our main focus is that every team member does their best to ensure that each guest leaves the... More

Valencia, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 19, 2014

This was a business trip for three weeks and the first time i went to Puerto Rico. not knowing what to expect since i never been there, I immediately felt at home. the rooms were nice very clean and the service was great. the staff especially was the highlight, they were friendly and catered to the needs very well. in... More

Was this review helpful? Yes 1
Miguel I, Front Office Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review

Dear Tom L, Thank you for your fantastic review in regards the great atmosphere you found at the Four Points by Sheraton Caguas Real. We are fully committed to provide every guest with a memorable experience and I'm glad you were able to feel that service passion. I am thrilled to hear that Astrid, Neftali and Angel were able to... More

Pelham, Alabama
Top Contributor
53 reviews 53 reviews
25 hotel reviews
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed August 15, 2014

The hotel is located in a great location. The hotel needs to remodel bad. My room 219 was old and the carpet was nasty. The paint job in my bathroom was bad, I felt like I was in a cheap motel. Be very careful getting to the bathtub, it’s very slippery and dangerous. The bed as old and the pillows... More

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Miguel I, Front Office Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review

Dear MSConde, Thank you for sharing your comments in regards your recent stay at our property. I am disappointed to hear that this experience left you a bad impression. We are currently undergoing various renovations to better serve our guest needs and we truly apologize that this situation affected your experience. I will share your genuine concerns with the rest... More

Contributor
12 reviews 12 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed August 6, 2014

The best thing was the service. Everyone were really nice and everything was neat in the room. The problem was the food, it was terrible. Don't waste your money in the restaurant. The worst fried plantains and red beans I ever ate!! It was like open a can and put in my plate. Also the hamburger in the pool area... More

Was this review helpful? Yes
Miguel I, Front Office Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review

Dear IDRamos, Many thanks for sharing your experience and feedback. I'm delighted to read that the service from our staff exceeded your needs. Additionally, we would like to express disappointment for not fulfilling your expectations in our food quality. I will be sharing your comments to our Food and Beverage Management staff, as guest satisfaction is our top priority. We... More

1 review
5 of 5 stars Reviewed July 30, 2014

When I arrived at the hotel unfortunately my car broke down, but the concierge at the reception calmed me down and that there was person there that knew enough about cars and during his break looked at the car and helped me locate a near by pepboys. Unfortunately I wasn't able to enjoy the gym and the pool, but the... More

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Miguel I, Front Office Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review

Dear Ferreira M, Thank you for your wonderful review on your experience at the Four Points by Sheraton Caguas Real. I’m proud to read that two of our associates went above and beyond in order to assist you in such an unwanted situation. We are fully committed to provide every guest with a memorable experience and I'm glad you were... More

Canovanas, Puerto Rico
Senior Contributor
45 reviews 45 reviews
12 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed July 20, 2014

As soon as we arrived at the property you will see a refreshing stand with fresh tropical juice after a long trip, that's a plus. We stand on the line, the front desk agent told us "we will be right with you sir"...eye contact was made immediately we stand on line. We just wait very short time period in the... More

Was this review helpful? Yes 2
Miguel I, Front Office Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review

Dear Contsinger, Thank you for the fantastic review of our property and services. We are fully committed to provide every guest with a memorable experience and I'm glad you were able to feel that passion. I will personally praise Eneri Santana for his great work and superb service skill. We would love to have you back as our guest, very... More

New York City, New York
Top Contributor
123 reviews 123 reviews
27 hotel reviews
104 helpful votes 104 helpful votes
4 of 5 stars Reviewed July 19, 2014

Came here with my daughter for a night and it was nice. I won't book a whole vacation here as Caguas is in the middle of nowhere but a night or two it's just fine. We had dinner at the restaurant and it was fantastic.

Was this review helpful? Yes
Miguel I, Front Office Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review

Dear Mac2105, Thank you so much for your feedback and for sharing your comments with us. We are glad to see that you enjoyed your meal at XO Bistro. We hope to see you soon. At your service, Miguel I misaac@fourpointspr.com More

Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 15, 2014

Stayed here for about a week on a business trip. Very clean and spacious. Property is currently under remodeling/construction, so there's a bit of noise and commotion going on during the day. Pool is a bit small but hotel wasn't too crowded while I was there. Breakfast available was decent and lunch/dinner menu was ok. It was a bit disappointing... More

Was this review helpful? Yes
Miguel I, Front Office Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review

Dear Sandra T, Many thanks for sharing your experience and feedback. We would like to express regret for not fulfilling your expectations in some areas including conditions and food options. We have been undergoing various renovations to better serve our guest needs and we truly apologize that this situation affected your experience. Additionally, I will be sharing your comments regarding... More

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Additional Information about Four Points by Sheraton Caguas Real Hotel & Casino

Address: 500 Alhambra en Granada Blvd., Caguas 00726, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > Caguas
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Four Points by Sheraton Caguas Real Hotel & Casino 3*
Number of rooms: 126
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Also Known As:
Four Points By Sheraton Caguas Real Hotel And Suites
Four Points By Sheraton Caguas Real Hotel Caguas
4 Points By Sheraton Caguas Real Hotel & Suites
Sheraton Puerto Rico
Four Points Puerto Rico
Puerto Rico Four Points
Puerto Rico Sheraton

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