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All 1 Caguas hotels

Four Points by Sheraton Caguas Real Hotel & Casino

3.0 of 5 Hotel   |   500 Alhambra en Granada Blvd., Caguas 00726, Puerto Rico
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Ranked #1 of 1 Hotels in Caguas
Certificate of Excellence 2014
A recent review
4 of 5 stars Reviewed October 15, 2014
paquitin Sanbana Grande, Puerto Rico
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142 reviews from our community

Traveler rating
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    43
    27
    10
    7
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Sanbana Grande, Puerto Rico
Senior Contributor
27 reviews 27 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 15, 2014

It is a nice place to stay. I have being here 6 times already and it is very comfortable. The service, from the front desk to the bar is excellent. The rooms are very comfortable and clean. The food in the restaurant is excellent and the casino is great. Very nice atmosphere for couples and for the entire family.

Was this review helpful? Yes
Miguel I, Front Office Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review

Dear paquitin, Thank you for your nice review about the experiences you found at the Four Points by Sheraton Caguas Real. I will share your comments with our staff and we hope to see you on your 7th stay. Feel free to contact me for your future stays. I remain at your service, Miguel I. misaac@fourpointspr.com More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 9, 2014 via mobile

Excellent service and location, good prices. The pool is wonderful and the casino , very close to everywhere and very friendly people I recommend this hotel .Astrid Rosado is the best tks for everything

Was this review helpful? Yes 1
Miguel I, Front Office Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review

Dear Norberto145, Thank you for your positive review in regards your past stay with us. I am delighted to hear that Astrid and the rest of the staff were able to accommodate all of your needs while delivering superb customer service. We look forward to your next visit! At your service, Miguel I. misaac@fourpointspr.com More

Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 8, 2014

During our stay my daughter had her wedfing and the staff was excellent they all on time smiling creating a superb atmospher to relax enjoy the SttarWood way!!! Thanks to the staff the FB manager for her attentions and also thanks to the GM Patrik Tracy for a great staff and well rum property. Thanks to all !!!!!!!!!!!!!!!!!!!!!!!!!! We even... More

Was this review helpful? Yes
Miguel I, Front Office Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review

Dear Fabliola, Thank you for your superb review in regards the great atmosphere you found at our property. We are fully committed to provide every guest with a memorable experience and I'm glad you were able to feel that passion. I am thrilled to hear that our F&B Manager, Mr. Patrick Tracy and the rest of the staff at the... More

2 reviews
2 of 5 stars Reviewed October 1, 2014

Is consider a Resort so the taxes are much higher. The parking is an additional charge not included in you stay package.The house keeping don't really do their job even if you ask nicely for two consecutive days. Stayed for 8 days and is was my first and last. The complimentary breakfast is the same one and is not that... More

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Miguel I, Front Office Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review

Dear Luisa S, Many thanks for sharing your experience and feedback. I would like to express disappointment for not fulfilling your expectations in our food quality/options and our housekeeping areas. I assure you I will be sharing your critics to our Food and Beverage Management staff as well as our Housekeeping Directors, as guest satisfaction is our top priority. On... More

Dallas, Texas
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 14, 2014

The hotel is right off the freeway, with easy on/off access. Miguel Isaac, one of the managers, was an excellent host. We communicated several times by email before I arrived, and he was very responsive. His staff exceeded my expectations on a last minute request. I also had the pleasure of meeting Desiree, one of the front desks clerks. She... More

Was this review helpful? Yes 2
Miguel I, Front Office Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review

Dear Frank N, Thank you for sharing about the awesome experience you found at the Four Points by Sheraton Caguas Real. It’s rewarding to hear back from guests who enjoyed themselves during their stay. I am very pleased to read that Desiree was able to accommodate all of your needs and that she also exceeded your expectations. I have a... More

Glendale, Arizona
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed September 13, 2014

Charged a resort fee upon leaving, never explained, it was deceptive, also poor location and in a bad neighborhood, not for a vacation. Builing is old, and there is not much around, seemed like a ripoff for what was delivered, would not reccomend it.

Was this review helpful? Yes
Miguel I, Front Office Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review

Dear sundevil L, Thank you for sharing your comments. I do apologize for us not explaining the amenities included in the resort fee. Amenities such as complimentary wireless internet service, 24-hour fitness center, daily bottled water, among others, are included with the fee. We are currently undergoing various renovations to better cater our guest needs and we truly apologize that... More

Lincoln Park, NJ, United States
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 23, 2014

I liked the people most about my stay. The staff is very friendly and helpful. They greet everyone with a smile, and make you feel welcome. Some of the hotel does need updating, but it is maintained very clean, which is important to everyone. Oh yeah, pillows were great! I was quite happy with the high speed internet. Hotel very... More

Was this review helpful? Yes 1
Miguel I, Front Office Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review

Dear Steven M W, Thank you for sharing your wonderful experience with the rest of the world. It’s great to hear back from guests who enjoy themselves during their stay. As a loyal SPG member, your feedback is really important to us. Our main focus is that every team member does their best to ensure that each guest leaves the... More

Santa Clarita, California
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 19, 2014

This was a business trip for three weeks and the first time i went to Puerto Rico. not knowing what to expect since i never been there, I immediately felt at home. the rooms were nice very clean and the service was great. the staff especially was the highlight, they were friendly and catered to the needs very well. in... More

Was this review helpful? Yes 2
Miguel I, Front Office Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review

Dear Tom L, Thank you for your fantastic review in regards the great atmosphere you found at the Four Points by Sheraton Caguas Real. We are fully committed to provide every guest with a memorable experience and I'm glad you were able to feel that service passion. I am thrilled to hear that Astrid, Neftali and Angel were able to... More

Pelham, Alabama
Top Contributor
54 reviews 54 reviews
25 hotel reviews
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed August 15, 2014

The hotel is located in a great location. The hotel needs to remodel bad. My room 219 was old and the carpet was nasty. The paint job in my bathroom was bad, I felt like I was in a cheap motel. Be very careful getting to the bathtub, it’s very slippery and dangerous. The bed as old and the pillows... More

Was this review helpful? Yes
Miguel I, Front Office Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review

Dear MSConde, Thank you for sharing your comments in regards your recent stay at our property. I am disappointed to hear that this experience left you a bad impression. We are currently undergoing various renovations to better serve our guest needs and we truly apologize that this situation affected your experience. I will share your genuine concerns with the rest... More

Contributor
12 reviews 12 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed August 6, 2014

The best thing was the service. Everyone were really nice and everything was neat in the room. The problem was the food, it was terrible. Don't waste your money in the restaurant. The worst fried plantains and red beans I ever ate!! It was like open a can and put in my plate. Also the hamburger in the pool area... More

Was this review helpful? Yes
Miguel I, Front Office Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review

Dear IDRamos, Many thanks for sharing your experience and feedback. I'm delighted to read that the service from our staff exceeded your needs. Additionally, we would like to express disappointment for not fulfilling your expectations in our food quality. I will be sharing your comments to our Food and Beverage Management staff, as guest satisfaction is our top priority. We... More

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Additional Information about Four Points by Sheraton Caguas Real Hotel & Casino

Address: 500 Alhambra en Granada Blvd., Caguas 00726, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > Caguas
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Four Points by Sheraton Caguas Real Hotel & Casino 3*
Number of rooms: 126
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Also Known As:
Four Points By Sheraton Caguas Real Hotel And Suites
Four Points By Sheraton Caguas Real Hotel Caguas
4 Points By Sheraton Caguas Real Hotel & Suites
Sheraton Puerto Rico
Four Points Puerto Rico
Puerto Rico Four Points
Puerto Rico Sheraton

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