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Four Points by Sheraton Caguas Real Hotel & Casino

Certificate of Excellence
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500 Alhambra en Granada Blvd., Caguas 00726, Puerto Rico
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Four Points by Sheraton Caguas Real Hotel & Casino
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Four Points by Sheraton Caguas Real Hotel & Casino
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181 reviews from our community

Traveler rating
    72
    51
    36
    13
    9
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55
34
11
46
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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San Clemente, California
Top Contributor
63 reviews 63 reviews
29 hotel reviews
29 helpful votes 29 helpful votes
2 of 5 stars Reviewed yesterday NEW via mobile

We stayed one night and were very disappointed in this property. We definitely paid too much to stay at this very dated hotel (over $200). The air conditioner turned on and off all night making it difficult to sleep. The bed was not comfortable and had some type of mattress cover that crinkled when either of us moved. We have... More 

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Medford, New York
2 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed yesterday NEW via mobile

I stayed in this hotel february 2015 with my sister and her husband because my brother was in a local hospital. We made reservations before we left New York and were quoted a price per night. The hotel served its purpose. It was close to the hospital, room was a little muggy smelling but other than that it was okay.... More 

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Noank, Connecticut
Senior Contributor
39 reviews 39 reviews
17 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed yesterday NEW

Getting to the front desk of this hotel is a challenge: The property is so large and the roads are such a maze that it took us a long time to find the entrance--or anyone around to ask for directions. Granted it was dark, but while the casino entrance is easy enough to spot, the hotel is somewhat obscured. Fortunately,... More 

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Tucson, Arizona
Senior Contributor
24 reviews 24 reviews
20 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

My stay was only one night, but I was disappointed in the overall value of this property. However, Caguas is somewhat small, so this may be as good as it gets in the area. My room was clean, but outdated. The lobby is small and Customer Service somewhat slow. We rang down to the front desk several times, most times... More 

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1 review
5 of 5 stars Reviewed 6 days ago NEW

It was excellent,cleaning, service, service at restaurant, the restaurant, employees, spectacular. Ismael, Victor Concepcion, Astrid Rosado, Neftali, Janice, Irving, all the employees offered to us an excellent service. It was a great staff.

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Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 1 week ago

At least a dozen of bugs were walking on our suite around the bathroom, the carpet was dirty and smelly, housekeeping left the trashcan with very unpleasant trash, we found on the floor bunch of hairs. Front Desk gave us another room which ended up with another guest inside. We were moved for second time to a room finally could... More 

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Miguel I, Front Office Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review

Dear Manuel T, Thank you for sharing your comments in regards to your recent stay at our property. I would like to extend my genuine apologies for the inconveniences you experienced during your recent stay. I truly feel disappointed to know we couldn’t meet your family expectations. At Four Points by Sheraton we strive to make our guests feel comfortable... More 

West Bloomfield, Michigan
Top Contributor
65 reviews 65 reviews
22 hotel reviews
58 helpful votes 58 helpful votes
2 of 5 stars Reviewed 1 week ago

My stay at Four Points Caguas left me feeling dirty and uncomfortable. THE GOOD: efficient and friendly check-in staff (Jessica); parking lot seems safe and well-lit; quiet casino filled with cheap slot machines adjoining the hotel. THE BAD: When I actually checked in to my room, I immediately found the wifi speed was inconsistent to slow, the TV lacked a... More 

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Wyoming, Minnesota
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

Stayed here for 5 nights while on business. The staff were excellent and friendly, especially in the restaurant and the rooms clean and well appointed. I will stay there again. The only possible hiccup was that several mornings the coffee servers were empty.

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Itasca, Illinois
1 review
4 of 5 stars Reviewed 1 week ago

Great service by the staff, love the clean rean, love the buffet restaraunt, but the food was cold, although staffer Victor Muniz, went out of his way to make sure that we were satisfied. Would revisit again. Thank you for our great stay.

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Milford,Pa
Top Contributor
242 reviews 242 reviews
83 hotel reviews
160 helpful votes 160 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

I stayed here with my wife and mother in-law to get her out for a weekend while visiting her in Puerto Rico. She loves to go there because of the casino. The staff is friendly and helpful. The room was comfortable but my wife noticed the rug was dirty. My only other complaint was the price for breakfast which was... More 

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