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All 1 Caguas hotels

Four Points by Sheraton Caguas Real Hotel & Casino

3.0 of 5 Hotel   |   500 Alhambra en Granada Blvd. | Caguas, Caguas 00726, Puerto Rico
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67%
Ranked #1 of 1 hotels in Caguas
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
Contsinger Canovanas, Puerto Rico
  • Overview
  • Reviews (123)
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  • Room tips (12)
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123 people have reviewed this hotel

Traveler rating
    43
    41
    25
    8
    6
See reviews for
34
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33
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
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English first
Canovanas, Puerto Rico
Senior Contributor
45 reviews 45 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

As soon as we arrived at the property you will see a refreshing stand with fresh tropical juice after a long trip, that's a plus. We stand on the line, the front desk agent told us "we will be right with you sir"...eye contact was made immediately we stand on line. We just wait very short time period in the... More

Was this review helpful? Yes
Miguel I, Front Office Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review

Dear Contsinger, Thank you for the fantastic review of our property and services. We are fully committed to provide every guest with a memorable experience and I'm glad you were able to feel that passion. I will personally praise Eneri Santana for his great work and superb service skill. We would love to have you back as our guest, very... More

New York City, New York
Top Contributor
97 reviews 97 reviews
23 hotel reviews
70 helpful votes 70 helpful votes
4 of 5 stars Reviewed 1 week ago

Came here with my daughter for a night and it was nice. I won't book a whole vacation here as Caguas is in the middle of nowhere but a night or two it's just fine. We had dinner at the restaurant and it was fantastic.

Was this review helpful? Yes
Miguel I, Front Office Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review

Dear Mac2105, Thank you so much for your feedback and for sharing your comments with us. We are glad to see that you enjoyed your meal at XO Bistro. We hope to see you soon. At your service, Miguel I misaac@fourpointspr.com More

Reviewer
4 reviews 4 reviews
4 hotel reviews
3 of 5 stars Reviewed 1 week ago

Stayed here for about a week on a business trip. Very clean and spacious. Property is currently under remodeling/construction, so there's a bit of noise and commotion going on during the day. Pool is a bit small but hotel wasn't too crowded while I was there. Breakfast available was decent and lunch/dinner menu was ok. It was a bit disappointing... More

Was this review helpful? Yes
Miguel I, Front Office Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review

Dear Sandra T, Many thanks for sharing your experience and feedback. We would like to express regret for not fulfilling your expectations in some areas including conditions and food options. We have been undergoing various renovations to better serve our guest needs and we truly apologize that this situation affected your experience. Additionally, I will be sharing your comments regarding... More

Chicago, Illinois
Reviewer
5 reviews 5 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed for 2 nights. Clean property & rooms (love the giant pillows!); more of an intimate atmosphere, as its not as large or crowded as other resorts can be. Pool area is spacious for its size, is kid-friendly (2 water slides), & there are plenty of towels/chairs/tables; would recommend offering 24hr pool accessibility or extend current hours past 9pm. Casino... More

Was this review helpful? Yes
Miguel I, Front Office Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review

Dear Alex G, Thank you for your positive comments in regards the great atmosphere you found at Four Points by Sheraton Caguas Real. We are happy to hear that our staff was able to deliver an enjoyable experience and that our services exceeded your expectations. I am delighted to hear that Raúl, Astrid and Victor were able to accommodate all... More

Orlando, Florida
Contributor
14 reviews 14 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed there one night as a pit stop as we traveled through the island. I was not impressed one bit for what we paid (which isn't cheap either). The property is in huge need of refurbishing. I'm not a local but there were plenty there due to the casino. Property seems to be visited by locals mostly but would... More

Was this review helpful? Yes
Miguel I, Front Office Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review

Dear Shirls04, Thank you for sharing your comments in regards to your recent stay at our property. I am disappointed to hear that this experience left a bad impression. We have been undergoing various renovations to better serve our guest needs and we truly apologize that this situation affected your experience. We truly hope to see you again. I remain... More

Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 8, 2014

I stay this weekend (june6-8) since I get there the front desk ladies help me with my check in, including let me print my reservation in a computer. She explain me everything about the locations, service, casino, coupons, Cotto-Maravilla Fight Special and the pool service hours. Then I decide to left the room and go to the restaurant XO Lounge.... More

Was this review helpful? Yes
Flavia B, Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review

Dear jsantiago05, Thank you for your positive comments in regards your past stay at Four Points by Sheraton Caguas Real. We are happy to hear that our staff was able to deliver an enjoyable experience and that our services exceeded your expectations. We look forward to your next visit and assure you that it will be as memorable as your... More

Sun City Center, FL
Contributor
13 reviews 13 reviews
5 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed June 3, 2014

Pros: Excellent staff, good food in the restaurant, swimming pool, close to interstate, Casino attached Cons: There were a lot of renovations happening when I visited in February 2014. The exercise equipment was pretty much all broken and there was always the smell of paint through the hallways. If you're looking for a nice relaxing getaway in Puerto Rico, this... More

Was this review helpful? Yes
Flavia B, Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review

Dear Meta4wzrd, We are delighted about your positive review in regards your past stay at the Four Points by Sheraton Caguas Real. We are happy to hear that our staff delivered a memorable experience and that our product and services exceeded your expectations. We have been undergoing a minor renovation to better cater our guest needs including the painting of... More

Waterbury, Connecticut
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed June 3, 2014

I stayed at the Four Points for 2 nights and enjoyed my time there. I was able to do a late check out on my last day there, which really helped. The pool and hotel were very nice, and I am very pleased with my choice in staying here.

Was this review helpful? Yes
Flavia B, Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review

Dear Sylvia G, I am glad to see your positive review and to know that you had a pleasant experience at the Four Points by Sheraton Caguas Real. At Four Points by Sheraton your comfort is our commitment. We hope to see you soon. Regards, Flavia Bonilla fbonilla@fourpointspr.com More

Fitchburg
Top Contributor
56 reviews 56 reviews
7 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed May 30, 2014

Four Points Sheraton is a very good hotel. Very clean, staff is enjoyable pleasant and very helpful. Is very well located,closed to the metropolitan area and just minute from the east coast. Is very convenient and I will say it's affordable.

Was this review helpful? Yes
Flavia B, Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review

Dear Jose C, We greatly appreciate you sharing your experience regarding your recent stay at the Four Points by Sheraton Caguas Real. Your review needs no comment except thank you for choosing our hotel and we hope to see you soon. Glad to know you have become a loyal guest for life. Hope to welcome you again. Flavia Bonilla fbonilla@fourpointspr.com More

Belmont, Michigan
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 27, 2014

I read the reviews be for we came. Someone was unhappy with ripples in the carpet, some one else thought the rooms could be cleaner. Who cares when the staff was so exceptional. Yes you are going to have ripples in the carpet with countless suitcases drug across, and they are working on that. The rooms were clean for my... More

Was this review helpful? Yes 1
Flavia B, Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review

Dear Patricia B, Thank you for writing to us to share your experience at the Four Points by Sheraton Caguas Real. We also appreciate your compliments concerning pillows, comforters and the exceptional staff. We have some exceptional associates and managers Patrick being one of them. Thank you for taking time to single him out. Finally, the manager that spoke to... More

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Additional Information about Four Points by Sheraton Caguas Real Hotel & Casino

Address: 500 Alhambra en Granada Blvd. | Caguas, Caguas 00726, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > Caguas
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Four Points by Sheraton Caguas Real Hotel & Casino 3*
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Also Known As:
4 Points By Sheraton Caguas Real Hotel & Suites
Four Points By Sheraton Caguas Real Hotel And Suites
Four Points By Sheraton Caguas Real Hotel Caguas
Sheraton Puerto Rico
Four Points Puerto Rico
Puerto Rico Four Points
Puerto Rico Sheraton

48 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Four Points by Sheraton Caguas Real Hotel & Casino is a short drive from downtown San Juan, and a couple minutes away from major corporations. The perfect retreat, with flexible space for any event. ... more   less 
Number of rooms
126

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