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All 1 Caguas hotels

Four Points by Sheraton Caguas Real Hotel & Casino

3.0 of 5 Hotel   |   500 Alhambra en Granada Blvd., Caguas 00726, Puerto Rico
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67%
Ranked #1 of 1 hotels in Caguas
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
Steven M W Lincoln Park, NJ, United States
  • Reviews (134)
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134 people have reviewed this hotel

Traveler rating
    50
    42
    27
    9
    6
See reviews for
40
20
10
36
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Lincoln Park, NJ, United States
2 reviews
4 of 5 stars Reviewed 1 week ago

I liked the people most about my stay. The staff is very friendly and helpful. They greet everyone with a smile, and make you feel welcome. Some of the hotel does need updating, but it is maintained very clean, which is important to everyone. Oh yeah, pillows were great! I was quite happy with the high speed internet. Hotel very... More

Was this review helpful? Yes 1
Valencia, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This was a business trip for three weeks and the first time i went to Puerto Rico. not knowing what to expect since i never been there, I immediately felt at home. the rooms were nice very clean and the service was great. the staff especially was the highlight, they were friendly and catered to the needs very well. in... More

Was this review helpful? Yes 1
Pelham, Alabama
Top Contributor
51 reviews 51 reviews
24 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The hotel is located in a great location. The hotel needs to remodel bad. My room 219 was old and the carpet was nasty. The paint job in my bathroom was bad, I felt like I was in a cheap motel. Be very careful getting to the bathtub, it’s very slippery and dangerous. The bed as old and the pillows... More

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Contributor
11 reviews 11 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The best thing was the service. Everyone were really nice and everything was neat in the room. The problem was the food, it was terrible. Don't waste your money in the restaurant. The worst fried plantains and red beans I ever ate!! It was like open a can and put in my plate. Also the hamburger in the pool area... More

Was this review helpful? Yes
Miguel I, Front Office Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review

Dear IDRamos, Many thanks for sharing your experience and feedback. I'm delighted to read that the service from our staff exceeded your needs. Additionally, we would like to express disappointment for not fulfilling your expectations in our food quality. I will be sharing your comments to our Food and Beverage Management staff, as guest satisfaction is our top priority. We... More

1 review
5 of 5 stars Reviewed 4 weeks ago

When I arrived at the hotel unfortunately my car broke down, but the concierge at the reception calmed me down and that there was person there that knew enough about cars and during his break looked at the car and helped me locate a near by pepboys. Unfortunately I wasn't able to enjoy the gym and the pool, but the... More

Was this review helpful? Yes
Miguel I, Front Office Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review

Dear Ferreira M, Thank you for your wonderful review on your experience at the Four Points by Sheraton Caguas Real. I’m proud to read that two of our associates went above and beyond in order to assist you in such an unwanted situation. We are fully committed to provide every guest with a memorable experience and I'm glad you were... More

Canovanas, Puerto Rico
Senior Contributor
45 reviews 45 reviews
12 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed July 20, 2014

As soon as we arrived at the property you will see a refreshing stand with fresh tropical juice after a long trip, that's a plus. We stand on the line, the front desk agent told us "we will be right with you sir"...eye contact was made immediately we stand on line. We just wait very short time period in the... More

Was this review helpful? Yes 1
Miguel I, Front Office Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review

Dear Contsinger, Thank you for the fantastic review of our property and services. We are fully committed to provide every guest with a memorable experience and I'm glad you were able to feel that passion. I will personally praise Eneri Santana for his great work and superb service skill. We would love to have you back as our guest, very... More

New York City, New York
Top Contributor
122 reviews 122 reviews
26 hotel reviews
94 helpful votes 94 helpful votes
4 of 5 stars Reviewed July 19, 2014

Came here with my daughter for a night and it was nice. I won't book a whole vacation here as Caguas is in the middle of nowhere but a night or two it's just fine. We had dinner at the restaurant and it was fantastic.

Was this review helpful? Yes
Miguel I, Front Office Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review

Dear Mac2105, Thank you so much for your feedback and for sharing your comments with us. We are glad to see that you enjoyed your meal at XO Bistro. We hope to see you soon. At your service, Miguel I misaac@fourpointspr.com More

Reviewer
4 reviews 4 reviews
4 hotel reviews
3 of 5 stars Reviewed July 15, 2014

Stayed here for about a week on a business trip. Very clean and spacious. Property is currently under remodeling/construction, so there's a bit of noise and commotion going on during the day. Pool is a bit small but hotel wasn't too crowded while I was there. Breakfast available was decent and lunch/dinner menu was ok. It was a bit disappointing... More

Was this review helpful? Yes
Miguel I, Front Office Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review

Dear Sandra T, Many thanks for sharing your experience and feedback. We would like to express regret for not fulfilling your expectations in some areas including conditions and food options. We have been undergoing various renovations to better serve our guest needs and we truly apologize that this situation affected your experience. Additionally, I will be sharing your comments regarding... More

Chicago, Illinois
Reviewer
5 reviews 5 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed July 14, 2014

Stayed for 2 nights. Clean property & rooms (love the giant pillows!); more of an intimate atmosphere, as its not as large or crowded as other resorts can be. Pool area is spacious for its size, is kid-friendly (2 water slides), & there are plenty of towels/chairs/tables; would recommend offering 24hr pool accessibility or extend current hours past 9pm. Casino... More

Was this review helpful? Yes
Miguel I, Front Office Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review

Dear Alex G, Thank you for your positive comments in regards the great atmosphere you found at Four Points by Sheraton Caguas Real. We are happy to hear that our staff was able to deliver an enjoyable experience and that our services exceeded your expectations. I am delighted to hear that Raúl, Astrid and Victor were able to accommodate all... More

Orlando, Florida
Contributor
19 reviews 19 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed July 7, 2014

We stayed there one night as a pit stop as we traveled through the island. I was not impressed one bit for what we paid (which isn't cheap either). The property is in huge need of refurbishing. I'm not a local but there were plenty there due to the casino. Property seems to be visited by locals mostly but would... More

Was this review helpful? Yes
Miguel I, Front Office Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review

Dear Shirls04, Thank you for sharing your comments in regards to your recent stay at our property. I am disappointed to hear that this experience left a bad impression. We have been undergoing various renovations to better serve our guest needs and we truly apologize that this situation affected your experience. We truly hope to see you again. I remain... More

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Additional Information about Four Points by Sheraton Caguas Real Hotel & Casino

Address: 500 Alhambra en Granada Blvd., Caguas 00726, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > Caguas
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Four Points by Sheraton Caguas Real Hotel & Casino 3*
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Also Known As:
4 Points By Sheraton Caguas Real Hotel & Suites
Four Points By Sheraton Caguas Real Hotel And Suites
Four Points By Sheraton Caguas Real Hotel Caguas
Sheraton Puerto Rico
Four Points Puerto Rico
Puerto Rico Four Points
Puerto Rico Sheraton

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Amenities

Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Four Points by Sheraton Caguas Real Hotel & Casino is a short drive from downtown San Juan, and a couple minutes away from major corporations. The perfect retreat, with flexible space for any event. ... more   less 
Number of rooms
126

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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