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Four Points by Sheraton Caguas Real Hotel & Casino

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500 Alhambra en Granada Blvd., Caguas 00726, Puerto Rico
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Four Points by Sheraton Caguas Real Hotel & Casino
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214 Reviews from our TripAdvisor Community

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    64
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (214)
  • Mar-May only
    (77)
  • Jun-Aug only
    (53)
  • Sep-Nov only
    (28)
  • Dec-Feb only
    (56)
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Cabo Rojo, Puerto Rico
1 review
5 of 5 stars Reviewed 1 week ago

Nice hotel , did not like their green program. Ask before you sign up to it. They will not enter the room at all. Not even to pick up the garbage. The rest of our stay was very nice. Nice pool snd restaurant. The location is perfect. Close to San Juan area but away the city trafic.

Review collected in partnership with Amoma.com

Was this review helpful? Yes
Miguel I, Front Office Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review

Dear 57xaviert, Thank you for sharing about the experience you found at our hotel. We apologize that our Make a Green Choice program was not detailed to you. This is our guestroom sustainability program that reduces water consumption, energy usage and helps keep chemicals out of the environment. It rewards you, too. For each day that you decline housekeeping services,... More 

1 review
5 of 5 stars Reviewed 3 weeks ago

Our wedding was held near to this Hotel. The bride, best woman and others arrive a couple days before the great day. I needed to make some changes, including surprising activities. The staff was always available to meet our expectations. They did an extraordinarly job. Our rooms were clean, comfortable and the hotel's facilities are great. Do not hestitate to... More 

Was this review helpful? Yes
Miguel I, Front Office Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review

Dear Albert T, Thank you for sharing about the wonderful experience you found at our hotel. I am delighted to read that our staff positively assisted your family in such an important occasion. It was a pleasure to have personally assisted you during your visit. I will share your great comments with all staff. Congratulations and we hope to see... More 

1 review
5 of 5 stars Reviewed 3 weeks ago

Outside the San Juan Area (1 hr drive), the 4-Points Sheraton is a great option for your overnight staying or business trip. The service is personalized from the front desk to the restaurant and overall service. Victor Muñiz and my friend from Spain are my end of a day relief at the restaurant. A scotch and a great dinner finishing... More 

Was this review helpful? Yes
Miguel I, Front Office Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review

Dear Pascual M, Thank you for your positive review in regards your recent business stay. I'm thrilled to read that our restaurant staff delivered a memorable experience during your time with us. We look forward to your visit back! At your service, Miguel I. misaac@fourpointspr.com More 

Arecibo, Puerto Rico
1 review
4 of 5 stars Reviewed 4 weeks ago

Good hotel hide at plain sight. It's located right beside the express way that can take you to anywhere you want in Caguas or out. It's very comfortable and quiet, nice for the family and if you wish to get away form the stress of the city in the city. The gym area though needs a little of more attention... More 

Was this review helpful? Yes
Miguel I, Front Office Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review

Dear Omar L, Thank you for your comments regarding the awesome experience you found at our hotel. I will forward your comments in regards the fitness equipment to our Engineering Leaders. We hope to see you soon! Best regards, Miguel I. misaac@fourpointspr.com More 

1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

Came to the Four Points to spend time with my family in Caguas. Employees were very attentive and nice. The food at the restaurant was ok.Rooms are very comfortable and simple. I will definitely come back soon!

Was this review helpful? Yes
Miguel I, Front Office Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review

Dear Alexwathe, Thank you for sharing about the experience you found at our hotel. We are delighted to read that our staff positively assisted your family in a fun mini getaway. I will share your great comments with them. Hope to see you guys soon!! Miguel I. misaac@fourpointspr.com More 

Houston, Texas
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed May 29, 2015

I went to Puerto Rico to celebrate my 50th birthday. I am originaly from Caguas and wanted to celebrate this milestone here. The hotel and thier staff were great. I was traveling with my wife and two little ones, 18 and 4 months olds and all went well. I was in a Suite, Kitchenette w/full fridge, pull out sofa and... More 

Was this review helpful? Yes
Miguel I, Front Office Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review

Dear Carlos A, We are thrilled to read about your positive review in regards your past stay at your hometown hotel the Four Points by Sheraton Caguas Real. We are happy to hear that our staff delivered a memorable experience during your celebration and that our product and services exceeded your expectations once again. I am really proud to read... More 

BVI
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed May 29, 2015

We stayed for two nights for a short family vacation. We had booked a suite and were checked into a room where the windows had been blocked out by opaque film (because they looked onto a wall). What a miserable experience and no warning was given by reception. The fitted bed sheet didn't fit the bed and underneath there was... More 

Was this review helpful? Yes 2
Miguel I, Front Office Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review

Dear chuckademus, Thank you for sharing your comments in regards your recent stay at our property. I am disappointed to hear that this uncomfortable experience left you a bad impression. I have shared your comments with our Hotel Directors, so that we can address these issues you experienced. We are currently undergoing various renovations to better serve our guest needs... More 

Phoenix, Arizona
Level Contributor
48 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed May 23, 2015

I stayed at this Four Seasons for several nights on a business trip. The staff was nice enough, however it's nothing fancy and the casino adjoining the hotel is relatively small. The common areas were a little dirty and there were stains on the hallway carpets. The bottom line is this place is adequate if you're traveling to Caguas, but... More 

Was this review helpful? Yes
Miguel I, Front Office Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review

Dear ski2730, Many thanks for sharing your experience and feedback. I'm delighted to read that the service from our staff exceeded your needs. On the other hand, I will share your genuine concerns with our housekeeping leadership team so we can address the cleanliness issues you encountered. Please know we take your criticism seriously and we will use this information... More 

Springfield, Massachusetts
1 review
4 of 5 stars Reviewed May 21, 2015

We had a great time at the Bistro. Other times we would go out to eat. Raul P., Victor Muniz and Astrid R. are excellent in customer service. They please and treat every guest with special attention. Very charismatic and knowledgeable of their work. Will see them again soon.

Was this review helpful? Yes
Miguel I, Front Office Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review

Dear Carmen V, Thank you for your positive review in regards your past stay. I'm thrilled to read that our restaurant staff delivered a memorable experience. We look forward to your visit back! At your service, Miguel I. misaac@fourpointspr.com More 

Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed May 20, 2015

We stayed here the night before we were to fly out of San Juan the next morning. The drinks at the bar were great, staff was friendly and the pool with water slide was very nice. Everything was clean. There is a casino in the hotel (building next door) but we didn't visit it. The only downside was that you... More 

Was this review helpful? Yes
Miguel I, Front Office Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review

Dear Bristi C, Thank you for your great review in regards the nice ambience you found at our property. I am glad to read that our staff made all the difference in our stay. Additionally, I will share your genuine concerns with our restaurant leadership team so we can address the issues you encountered. Please know we take your criticism... More 

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