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Four Points by Sheraton Caguas Real Hotel & Casino

3.0 of 5 500 Alhambra en Granada Blvd., Caguas 00726, Puerto Rico
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Certificate of Excellence 2014
Four Points by Sheraton Caguas Real Hotel & Casino
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Four Points by Sheraton Caguas Real Hotel & Casino
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164 reviews from our community

Traveler rating
    68
    46
    32
    10
    8
See reviews for
50
28
10
41
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Arlington, Virginia
Top Contributor
93 reviews 93 reviews
11 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I'm not sure how the golf course is tied to the hotel but it looks like the course is for sale. Played on a Saturday and not many players around. One of our group stopped after 18 and found the power was turned off in the pro shop. We had to pay cash for a replay of 9 because the... More 

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Mayaguez, Puerto Rico
Contributor
20 reviews 20 reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

After having a reservation in one of the hotels in San Juan, in which they could not find our reservation, we were without hotel at midnight. We search for hotels in the San Juan area without any luck. I decided to call this one and boy did we were lucky. They accommodated us in a two double beds room. It... More 

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Philadelphia, Pennsylvania
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

Nice hotel. I always look forward to staying in this hotel when I visit family in and near Caguas, PR. I find it to be one of the most comfortable places to stay. The rooms are clean and comfortable with all the amenities needed. The location is just the right distance from the airport in San Juan and Ponce where... More 

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1 review
5 of 5 stars Reviewed 1 week ago NEW

We rate this hotel a 10. The suite was clean and very cozy. The hotel was easy to get to. The staff was excellent. We had a family emergency and they were very attentive to our needs. I really want to thank two people in particular Ismael and Jorge. They were very sympathetic to our situation. That really meant alot... More 

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Houston, Texas
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel is a small but comfortable hotel. It has all the amenities of a big resort and the service is incredible. The hotel management have done a great job at training all their employees to treat guess like royalty, and they do. I requested a crib for my baby during check in, and it was in my room before... More 

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Santa Clarita, California
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

I had to go back to Puerto Rico for a second time and made it my point to go to the Sheraton again. many people at my work told me to stay in San Juan that it was much better but coming from a big city Los angeles, I enjoyed to little more secluded approach. when I returned i couldn't... More 

Was this review helpful? Yes
Miguel I, Front Office Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review

Dear Tom L, Thank you for sharing about the awesome experience you found at the Four Points by Sheraton Caguas Real. I am thrilled to hear that Raúl and staff from our X.O. Le’ Bistro were able to accommodate all of your needs and exceeded your expectations. I will personally praise them for their great work, commitment and superb service... More 

McLean, Virginia
Contributor
20 reviews 20 reviews
4 of 5 stars Reviewed 2 weeks ago

I love Puerto Rico and the welcoming attitude of the service staff and people generally. Stayed in late January in three rooms with extended family for a short, necessary visit. Not blown away by the furnishings and finishes but everything was extremely clean, the beds and linens were excellent, the breakfast buffet and food service were decent enough (with measured... More 

Was this review helpful? Yes
Miguel I, Front Office Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review

Dear HappyDad2011, Thank you for sharing about the great experience you found at the Four Points by Sheraton Caguas Real. It’s rewarding to hear back from guests who enjoyed themselves during their stay. We look forward to your next visit and assure you that it will be as memorable as your past. Feel free to contact me directly if you... More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This hotel is a great alternative instead San Juan. The "staff" is highly compromise with their guests. X.E. Bistro have a daily happy hour including local beers. Price at the restaurant are reasonables. Pool area is good for the kids.

Was this review helpful? Yes
Miguel I, Front Office Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review

Dear Jannette A, Thank you for sharing about the great experience you found at the Four Points by Sheraton Caguas Real. We look forward to your next visit. Feel free to contact me directly if you wish to book your next stay. At your service, Miguel I. misaac@fourpointspr.com More 

Washington DC, District of Columbia
Top Contributor
1,990 reviews 1,990 reviews
145 hotel reviews
1,013 helpful votes 1,013 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This hotel was one of the cheapest options that we found in Puerto Rico. We paid over $150 per night (breakfast and parking are not included). Our room was very simple and a bit rundown but it was clean. It didn't have a fridge (only a few rooms have that). The ac didn't turn off but the maintenance guy was... More 

Was this review helpful? Yes
Miguel I, Front Office Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review

Dear HelenaGuerra, Thank you for your positive review in regards the atmosphere you found at our property. We are fully committed to provide every guest with a memorable experience and I'm glad you were able to feel that service passion. We are currently undergoing various renovations to better serve our guest needs and we truly apologize that this situation affected... More 

Elizabeth, New Jersey
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 11, 2015

we emailed the hotel that we would be staying for our honeymoon. We were very happy to be given a beautiful upgraded suite and were pleasantly surprised by the bottle of wine and a wonderful warm letter of congrats on or recent marriage from the hotel staff!!!

Was this review helpful? Yes
Miguel I, Front Office Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review

Dear travelingpeerim, Thank you for your wonderful review. I am happy to know that our team acted on this opportunity to create a “wow” moment for such a special occasion. We look forward to your next visit and assure you that it will be as memorable as your past experience. Thank you, Miguel I. misaac@fourpointspr.com More 

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Additional Information about Four Points by Sheraton Caguas Real Hotel & Casino

Address: 500 Alhambra en Granada Blvd., Caguas 00726, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > Caguas
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Four Points by Sheraton Caguas Real Hotel & Casino 3*
Number of rooms: 126
Reservation Options:
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Also Known As:
Four Points By Sheraton Caguas Real Hotel Caguas
4 Points By Sheraton Caguas Real Hotel & Suites
Four Points By Sheraton Caguas Real Hotel And Suites
Sheraton Puerto Rico
Four Points Puerto Rico
Puerto Rico Four Points
Puerto Rico Sheraton

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