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Pichi's Hotel & Convention Center

Exit 205 road 127 km 8.6, Guayanilla 00656, Puerto Rico (Formerly Best Western)
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Pichi's Hotel & Convention Center
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Pichi's Hotel & Convention Center
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99 reviews from our community

Traveler rating
    23
    28
    11
    22
    15
See reviews for
29
23
2
11
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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San Juan, Puerto Rico
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago via mobile

It is cozy, very good service, very attentive, the food was good. It is very clean, I like, although they must change the furniture is outdated! I went for my son's Senior Prom, on March 11, 2015, held in one of the halls of the hotel and it was great.

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Isabela, Puerto Rico
Contributor
13 reviews 13 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed February 17, 2015

Once again we stayed at a Hotel and went by the websites discription of it. It was supposed to have 3 restaurants and it only had 1. It was supposed to have a 24 hours Casino and the Casino was closed indefinitely and this was over a year ago.The food was Puerto Rican Cuisine and catered to the natives. Our... More 

Was this review helpful? Yes 2

Travelers are raving about these Guayanilla hotels

Henderson, Nevada
Top Contributor
106 reviews 106 reviews
29 hotel reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed January 26, 2015

Room is clean, that's where the good news ends. Only stayed here since options were very limited. Only fast food near by, need to go few exits down for civilization. I like to relax w some tv, channel selection rather small. No fridge or microwave in room. Next time, I'll stay elsewhere abd do the drive.

Was this review helpful? Yes 2
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed December 27, 2014

Terrible for the price of this room. Rooms and bathrooms or dirty, staff was not helpful at all, no normal service like coffee in the lobby or anything. No microwave in the rooms, just unacceptable. Certainly would not recommend coming with children or family, this was business and pretty much the only option in the area. Christmas decorations were beautiful... More 

Was this review helpful? Yes 1
Jessica E, Manager at Pichi's Hotel & Convention Center, responded to this review

The satisfaction of our guests and visitors are our main goal. For your convenience the guestrooms have coffee and the coffee maker. The hotel supply microwave to the rooms as requested at the reservation time or during your stay at the Front Desk. Sorry we don't satisfy your expectations during your stay to give you alternatives. We appreciate your comments... More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed December 13, 2014

I stay there with my kids including a baby 2yr they dont even have a microwave and if you go downstairs to ask for help they cant do anything for you.The place is realy dirty they dont clean especially the bathroom is realy nasty.You have to be prepare especially if you stay there with little kids they dont help and... More 

Was this review helpful? Yes 1
Jessica E, Manager at Pichi's Hotel & Convention Center, responded to this review

The satisfaction of our guests and visitors are our main goal. For your convenience the hotel supply microwave to the rooms as requested at the reservation time or during your stay at the Front Desk. Sorry we don't satisfy your expectations during your stay to give you alternatives. We appreciate your comments about the cleanliness and service to improve. Any... More 

Lake Dallas, Texas
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed October 21, 2014

I had to stay the night before my conference next day no resturant near by hotels was closed. I had to bell boy myself up to my room with añl my conference supplies snd materisls no one offered to help us up or even asked. Went to the beauty palor and the attending person was doing her own hair obviously... More 

Was this review helpful? Yes 3
Jessica E, Manager at Pichi's Hotel & Convention Center, responded to this review

The satisfaction of our guests and visitors are our main goal. Sorry we don't satisfy your expectations during your stay. We appreciate your comments about the service to improve. Sorry, we don't have available the bell luggage service and the restaurant is close some weekdays. Any additional comments please don't hesitate to contact us . More 

San Juan, Puerto Rico
Top Contributor
58 reviews 58 reviews
13 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed October 20, 2014

Stayed just for one night . I assist to the gala, a fest from students from law school .I am from San Juan area, so is far from me drive back like 4 am . I was fascinated with the hotel room, spacious and comfortable beds, includes all proved necessary to enjoy the stay. Includes hot breakfast, so it was... More 

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Aguadilla, Puerto Rico
Contributor
12 reviews 12 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 18, 2014

We had a wonderful time. The free included breakfast buffet was excellent. We also received a free welcome sangria drink. The staff is a little timid and seem not friendly but they really are once you attempt to chat with them. They need to be friendlier with guest. They seemed wrapped up in their administrative work and too busy to... More 

Was this review helpful? Yes 1
Jessica E, Manager at Pichi's Hotel & Convention Center, responded to this review

Thanks for the change of rating of our facilities and definitely we accept you're recommendations about our security personnel as I response before. Any additional comments or recommendations please don't hesitate to contact us. More 

Toa Baja, Puerto Rico
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed September 16, 2014

Our Opinion is based on the stay we had for the Little Lads innaguration in Pichis Hotel in Guayanilla. Even though the hotel's facilities were good and clean and the complimentary breakfast was great the service and personnell were awful.The leage made reservation of 40 rooms to attend the basketball innaguration so there were a lot of kids. The security... More 

Was this review helpful? Yes 1
Jessica E, Manager at Pichi's Hotel & Convention Center, responded to this review

The satisfaction of all our guests is our main objective. Definitely, the Little Lads Basketball event is a huge event with a lot of kids staying at the hotel and playing for all our facilities. Our security personnel is trained to guaranteed the security of our guests including the kids. Thanks for your recommendations and please accept our apologies if... More 

Lake Dallas, Texas
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 29, 2014

When on business you need comfort and place clean and quiet good food no interruptions excelent option shen working . I will also consider for couples getaway pn low budget. Tricky entrance but accesible. You should complete or eliminate ameneties if you habe coffee maker have coffee please

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