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Pichi's Hotel & Convention Center

Exit 205 road 127 km 8.6, Guayanilla 00656, Puerto Rico (Formerly Best Western)
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Pichi's Hotel & Convention Center
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117 Reviews from our TripAdvisor Community

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    36
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
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  • Spanish first
  • Any
English first
  • All months
    (117)
  • Mar-May only
    (39)
  • Jun-Aug only
    (41)
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    (18)
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Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 1 week ago

If you come to puerto rico, don't waste your money on pichi's hotel! The room was disgusting, dirty floors, dirty bathroom and the bedspread was absolutely horrific. There were no washcloths, no hand towels and no coffee. They don't use bags in the ice buckets, so you have to put your ice in a dirty bucket. When i went to... More 

Was this review helpful? Yes
Jessica E, Director of Sales at Pichi's Hotel & Convention Center, responded to this review

pottermom62: We are very sorry that we don't meet your expectations. We are improving all our facilities and services to bring a better service to all our guests. Our guestrooms includes standard size pillows (Dream Certified) and the guestrooms have 4 pillows per bed. For any new recommendation or comments please contact us directly at 787.835.3335. More 

Level Contributor
4 reviews
4 of 5 stars Reviewed 2 weeks ago

We visited this hotel last weekend 4 july. The room was excellent, very clean, big bed and room. The pool its good. The only recomendation they need to sell food in the pool area. There was a guy serving drinks but the pool was full. They need more employees serving drinks. Especially in holidays. The only place for eat near... More 

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Aguada, Puerto Rico
1 review
1 of 5 stars Reviewed 3 weeks ago

When I first got there the front desk employee was so blunt and rude, she gave me a room that was not clean bed were un made towels all over the floor second day my card room key card was un programmed Poor room decoration everything bland. I asked for a chair for the desk in my room and she... More 

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Jessica E, Manager at Pichi's Hotel & Convention Center, responded to this review

necalo: We appreciate you're comments about our facilities and services. Every recommendation give us an opportunity to improve. Right now, the hotel is changing the WIFI service and improving the decoration of the guestrooms.Hope will consider visit us in a near future and let us meet you're expectations. If you need more information please contact us directly @ 787.835.3335. More 

Barceloneta Puerto Rico
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed May 29, 2015

First impresion open the refrigator water wet all the floor was disconnected and not plug back. Ask for Iron gave one no good the second exploded why ironing. Second dia my wife was using the blower smelled bad burt. Had to go buy both of them. I did not trust any electrical equipment

Was this review helpful? Yes 2
Juana Diaz, Puerto Rico
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed May 10, 2015

When I first booked my reservation at this hotel I was kind of worry after reading some of the hotels reviews. I decided to book anyways and later be the judge of that. We were very pleased with our one night stay. The room was very clean and nicely decorated. The only thing we found to be a bit awkward... More 

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Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed April 19, 2015

My husband and I spend 4 days at the hotel, him business, me pleasure. The room was like a master bedroom, very comfortable and clean. Had a lot of the comforts of home a mini fridge, an iron and board, blower,coffee maker, and for my husband's confort a desk, and even a gym on the 6th floor. The stay included... More 

Was this review helpful? Yes 1
A TripAdvisor Member
1 of 5 stars Reviewed April 5, 2015

Hotel personel were horrible. bath towels smells like onions. they were mad when we ask for more pillow. there is no security and the area doesnt look very secure.They didn't serve the breakfast on time and not even in the place were supposed to do it. our last morning there was no personal at the front desk to complaint. Is... More 

Was this review helpful? Yes 2
San Juan, Puerto Rico
Level Contributor
5 reviews
4 hotel reviews
4 of 5 stars Reviewed March 17, 2015

It is cozy, very good service, very attentive, the food was good. It is very clean, I like, although they must change the furniture is outdated! I went for my son's Senior Prom, on March 11, 2015, held in one of the halls of the hotel and it was great.

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Isabela, Puerto Rico
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed February 17, 2015

Once again we stayed at a Hotel and went by the websites discription of it. It was supposed to have 3 restaurants and it only had 1. It was supposed to have a 24 hours Casino and the Casino was closed indefinitely and this was over a year ago.The food was Puerto Rican Cuisine and catered to the natives. Our... More 

Was this review helpful? Yes 2
Henderson, Nevada
Level Contributor
171 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
2 of 5 stars Reviewed January 26, 2015

Room is clean, that's where the good news ends. Only stayed here since options were very limited. Only fast food near by, need to go few exits down for civilization. I like to relax w some tv, channel selection rather small. No fridge or microwave in room. Next time, I'll stay elsewhere abd do the drive.

Was this review helpful? Yes 2
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