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Holiday Inn Alicante - Playa de San Juan

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Avda Cataluna 20 | Playa de San Juan, 03540 Alicante, Spain
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Holiday Inn Alicante - Playa de San Juan
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298 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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London, United Kingdom
Level Contributor
38 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 1 week ago

I agree with past customers that the rooms and corridor areas could do with a revamp,however as its a busy hotel due to its excelent transport and beach location ,it's always a tricky probleme doing that as its always full ,so they going to have to close off sections and get the remodelling done prety soon so it can once... More 

Was this review helpful? Yes 1
Syracuse NY
Level Contributor
48 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I spent 9 nights here and enjoyed every minute of it. The rooms are in need of updating, dirty wall paper older, chairs etc...but very clean. The staff was friendly and the pool area really pretty. The weekends they had a pool bar open with drinks and snacks and plenty of seating. The location is close to beach and a... More 

Was this review helpful? Yes 1
Monmouth, United Kingdom
Level Contributor
35 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Got a great price on this hotel so was satisfied with our stay. It was only one night. The room was spacious, clean, had good air con and comfortable beds. It was very quiet. We arrived late and they served us some food and wine in the restaurant. The food was very good, the wine was very bad. The service... More 

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IHGCare, Guest Relations Manager at Holiday Inn Alicante - Playa de San Juan, responded to this review

Dear brinenick, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding room cleanliness, air conditioning and bed. However, we’re sorry we fell below your expectation regarding the restaurant service and the wine. We will address these concern. I assure you that the... More 

Level Contributor
105 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 235 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Yes the hallway floors are in serious need of replacement, and apparently some of the rooms are not too great HOWEVER I had a pretty good experience here and I travel extensively. When I arrived the staff were super nice and the reception area was immaculate. I had a room on the 3rd floor and it was spotless and nicely... More 

Was this review helpful? Yes 5
Hertfordshire, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 5 weeks ago

Myself and my cousin stayed at the Holiday Inn from 26/05/2015 until 28/05/2015. We wanted a short getaway and were very shocked to find out that the swimming pool was closed for 'cleaning' for two whole days - 26/05/2015 and 27/05/2015. This meant we were only actually able to use the pool for half a day as we flew out... More 

Was this review helpful? Yes 3
IHGCare, Guest Relations Manager at Holiday Inn Alicante - Playa de San Juan, responded to this review

Dear Shruti P, Thank you for taking the time to review our hotel. We are hospitality professionals who pride ourselves on delivering world class customer service. As such, I have found your experience disheartening. Allow me to apologize for any inconvenience you may have experienced at breakfast and with the overall level of service you have received. Please be assured... More 

Travelers are raving about these Alicante hotels

Pori, Finland
Level Contributor
47 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
1 of 5 stars Reviewed May 31, 2015

This was a 4 night stay - following 3 nights in a HI Express in Barcelona and 3 nights in the HI in Valencia, the final leg of a 10 day trip to Spain. The hotel has possibilities but looks like a combined lack of investment and lack of attention from management have caused things to degraded far below the... More 

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IHGCare, Guest Relations Manager at Holiday Inn Alicante - Playa de San Juan, responded to this review

Dear mhbarker, First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again should... More 

West Sussex
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed May 28, 2015 via mobile

Just had 3 night 4 day stay here. We went with 3 other couples. We stayed here 2 years ago, so this was the reason we booked here again. Unfortunately the hotel could do with some refurbishment especially in the rooms. On arrival the staff were very helpful. We checked in then noticed the pool was closed for the 4... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Alicante - Playa de San Juan, responded to this review

Dear Mel A, Thank you for writing a review about your recent stay with us. I am delighted to hear that you liked the hotel location and helpful staff. We work diligently to ensure our facilities are well maintained and we try our hardest to provide not just good value, but comfortable, clean and friendly accommodations. It seems that we... More 

Varberg, Sweden
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed May 12, 2015

Reception, restaurant and pool area was nice and fresh. My room felt less new and fresh. Toilet did not flush properly and the room itself was in need of refurbishing. Otherwise clean towels were provided and cleaning every day. I encountered four members of staff, where only two spoke good enough english for a place that receives international guests. The... More 

Was this review helpful? Yes 3
IHGCare, Guest Relations Manager at Holiday Inn Alicante - Playa de San Juan, responded to this review

Dear Blackfrozt, Thank you for being our guest and for taking the time to write your review. We appreciate your compliments with regards to our reception, restaurant and pool area. However, we’re sorry we fell below your expectation regarding the room condition and the WIFI connectivity was below average. We will address these concerns. I assure you that the feedback... More 

2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed April 17, 2015

Very kind and helpful staff. And you get a lot for the price you pay. Easy access to shops and beaches around. Would come back again. Cons: This is not a facy hotel. It is quiet old. Still it is very clean.

Was this review helpful? Yes 2
Paris, France
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 24 helpful votes
1 of 5 stars Reviewed April 15, 2015

Very old room in need of a good remodeling. We got a room on the ground floor so very noisy from the parking next to our window, which had bars on it. While we there, a wedding took place on the saturday night and it turns out our room was a few meters away from the room where the wedding... More 

Was this review helpful? Yes 1
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