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The Ritz-Carlton Abama

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Ctra. General TF47 km 9, 38687 Guia de Isora, Tenerife, Spain (Formerly Abama Hotel Resort)
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The Ritz-Carlton Abama
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The Ritz-Carlton Abama
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1,232 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed yesterday NEW

We have just spent one week at the Abama which straddled the end of the UK school holidays and beginning of the French holidays which we certainly noticed. First half of the week was very busy, we were lucky to be upgraded to a villa and appreciated the private pool for our row of villas as the main pools were... More 

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Linlithgow, UK
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed yesterday NEW

This was our second stay at the Abama and we enjoyed the experience - mostly. The accommodation was excellent, with lots of living space in the room. The staff were excellent and obviously well trained. I would pick out Vittoria and Diana I the Lobby Bar and George at the main pool as being exceptional who gave that little bit... More 

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London, United Kingdom
Top Contributor
151 reviews 151 reviews
12 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed yesterday NEW

Thank you for a perfect holiday . We loved everything thing about Abama . We had a beautiful junior suite with perfect sea view, the island of Gomera and a whale sighting. The staff were faultless , I had a card , chocolate cake and later champagne for my birthday . They were so helpful in sorting trips that we... More 

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Chipping Ongar
Senior Reviewer
7 reviews 7 reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Three generations of our family have just spent a week here in a one bedroom suite and two interconnecting rooms. The rooms were all spotlessly clean and well furnished. The suite was huge with large bedroom, separate dressing area, large lounge with big sofa and dining area with full size table. The latter was to prove invaluable!! The children's pool... More 

Was this review helpful? Yes 2
Abama2, General Manager at The Ritz-Carlton Abama, responded to this review

Dear Ongargran, Thank you for taking the time after your holiday and sharing your experience. I was happy to read that you found the rooms comfortable and to your liking but rather disappointed that you were let down when making dining reservations and service in general. The hotel, running at full capacity is no excuse for not providing the attentive... More 

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

We had a great week at the Abama during the Easter holidays, travelling with twin 13 year olds. They were especially thrilled to pick up Wi-Fi in their rooms, by the pool and even on the beach. We all rate the rooms very highly and loved getting the train or funicular down to the beach. The main pool was beautiful... More 

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed 4 days ago NEW via mobile

Had a fabulous week! The one bedroom suite was stunning and made for an incredibly relaxed holiday with 2 children! Big thanks to Oscar and Luba at the pool who were great with my children. Food was ok but got slightly monotonous as the main restaurants were all in the same area so felt like you were at a shopping... More 

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1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 5 days ago NEW via mobile

The facilities at this hotel are excellent but the staff and service are definitely more 3 star than 5! We went during the Easter holidays and were told, whenever we tried to book restaurants, the kids club, the spa etc that we should have block booked in advance before we left the UK. As a result we had to choose... More 

Was this review helpful? Yes 2
Abama1, General Manager at The Ritz-Carlton Abama, responded to this review

Dear Toseewhathecouldsee, Thank you for taking the time to write your review, and I am sorry for the fact you left feeling that the service was not up to standard. You are absolutely correct that Easter is one of the busiest times of the year for us and we would always recommend booking your restaurants (and other activities) in advance... More 

London
Contributor
13 reviews 13 reviews
5 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 1 week ago

I'm staying in the family villas now which are great, with fabulous views & a quiet pool... The service is really bad generally. You wait an age for a drink, usually 20 minutes & then they've often got the order wrong. Lunch at the pool & room service of any kind is slow, slow, slow... if they answer the phone... More 

Was this review helpful? Yes 3
Abama2, General Manager at The Ritz-Carlton Abama, responded to this review

Dear LondonBeachlover, I would like to thank you for taking the time in submitting your review of The Ritz Carlton Abama whilst on holiday. Pleased to see that you like the room and its location but disappointed that we have been letting you down regarding service. Your experience has been taken on board and will be treated as the constructive... More 

New Milton, United Kingdom
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

An oasis of luxury just a short trip from the airport. Five star all the way and the staff are so attentive. I am not keen on Tenerife as a holiday destination but staying at The Ritz no need to leave! Golf, tennis, spa and private golden sandy beach-what else do you need? Oh they also have a lovely boutique!... More 

Was this review helpful? Yes 1
Kingsbridge, United Kingdom
Top Contributor
65 reviews 65 reviews
14 hotel reviews
64 helpful votes 64 helpful votes
5 of 5 stars Reviewed 1 week ago

The Ritz-Carlton Abama hotel is a big hotel, and that's just the main hotel. When you include the Villa's it's really big. The reason I say it's two different hotels in one is clear once you walk around the property. You have the main building area where there is a community swimming pool and lot's of young families or business... More 

Was this review helpful? Yes 3
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