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Hotel URH Palacio de Oriol

Av. Cristobal Murrieta 27, 48980 Santurtzi, Spain (Formerly NH Palacio de Oriol)
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Hotel URH Palacio de Oriol
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Hotel URH Palacio de Oriol
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291 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
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    (75)
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Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 5 weeks ago

It was an ok place to stay. They rented out part of the downstairs for a party. It was really loud so we left for a couple hours with the hopes it would be over by the time we got back. The God news, there is plenty to see and do around the area. It was done when we retuned... More 

Was this review helpful? Yes
Palacio de Orio... U, Director Comercial at Hotel URH Palacio de Oriol, responded to this review

Dear Jason A, Sorry to hear that the noise spolied your stay, coming from one of the events taking place during your stay. May and June are the busiest months for weddings. Front desk would have offered you a room-change, in case you did not require it. I truly apologise for that inconvenience. In any case, I take good note... More 

Melbourne, Australia
Level Contributor
182 reviews
93 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 stars Reviewed May 29, 2015

My second stay in six months, this time for two nights. The booking was made by a local colleague rather late. My travel colleague and I got the last available rooms in the hotel on the second floor. No doubt, the room was very clean, and non- smoking, but there was still the faint smell of a smoking room in... More 

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Palacio de Orio... U, Director Comercial at Hotel URH Palacio de Oriol, responded to this review

Dear guest from Australia, Thank you for... several things: the time spent in your complete review, your sincerity, your patience and understanding. I highlight the wifi & restaurant offer. Both must improve. We changed to a new company a month ago or so, for good, but sometimes the connectivity does not work. As for the food offer, we are about... More 

Hartlepool
Level Contributor
36 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed April 30, 2015

Rooms very good, big comfortable bed, tea making facilities and bath/shower. (Got a cheap upgrade inclusive with car parking charge). Restaurant food very good and extremely cheap. Would go there again, only 15 mins from ferry port.

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Palacio de Orio... U, Director Comercial at Hotel URH Palacio de Oriol, responded to this review

Dear Rosemarie B, Thank you for giving us the highest score of 5!. Certainly, both Ferry Ports (Santurce & Getxo) are a few steps away (1-4km). Food-price related... maybe we should consider a price increase?? ;-) Thank you again for the positive feedback. Hope to see you back in Oriol!. More 

1 review
2 of 5 stars Reviewed April 8, 2015

Nice room, absolutely terrible restaurant, unless you enjo joy raw meat, that is. Recommends hotel for its locations, but would suggest that at you eat elsewhere. It can't be that difficult to cook a pork tenderloin properly.

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Palacio de Orio... U, Director Comercial at Hotel URH Palacio de Oriol, responded to this review

Dear Dave A, So sorry to hear about the bad review on the restaurant. I apologise for that inconvenience, which has definitely spoiled your stay, somehow. We are in the process of changing the food offer, cooking methods, food presentation, etc... we are confident that our clients will value those changes as highly positive. Thank you for that red-card, which... More 

Travelers are raving about these Santurtzi hotels

Beamish, United Kingdom
Level Contributor
81 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
3 of 5 stars Reviewed November 8, 2014 via mobile

Our second stay but not as good as first. Our standard room was ok and very spacious but not as good as superior room which is to be expected but is good enough for a quick overnight before the ferry. Breakfast was truly awful and we shall not book it again . No tea or coffee facilities . I think... More 

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Melbourne, Australia
Level Contributor
182 reviews
93 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
3 of 5 stars Reviewed November 7, 2014

Staying at this Hotel on business for 6 nights immediately after a 6 day stay in an more upmarket hotel in China, certainty gave one the view that the one consistency in this hotel is it's inconsistencies. Check in terrifically efficient and friendly on Sunday. Service and friendliness various from sour face to good and then bad again from visit... More 

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Cheltenham, United Kingdom
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed November 5, 2014

Hotel sign was nearly A3 size. Couldn't see it because of the rain. Sat Nav couldn't find the hotel. Had to ask for help from the Hotel and was escorted by the police. Hardly any signs to the lifts. Spoke to multiple people about this and they all say it is very difficult to find and all have problems with... More 

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Level Contributor
5 reviews
2 of 5 stars Reviewed November 2, 2014 via mobile

This is the second time we have stayed in this hotel this year. The first time we upgraded to a Superior room, last time was a standard room which was just as good as the superior room. We did notice the front desk and restaurant staff were not as friendly as before. The biggest disappointment was the breakfast, the hot... More 

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Juri, Estonia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed October 25, 2014

I was using this hotel for 4 years for my stay here in Portugalete. Staff was friendly all was good. Recently they are not part of NH hotels anymore and all is changed! Staff at front desk are unfriendly and do not give s...t! I was booked for week and arrived 1 hour before check in time. I was asked... More 

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Level Contributor
3 reviews
1 of 5 stars Reviewed October 23, 2014

Do not stay at this Hotel if you are catching the Ferry from Bilbao. We had a mix up with our booking and were told there was no problem and our booking had been changed. When checking out the next day, we were charged for an extra night. The man on the desk was extremely unhelpful and unpleasant saying the... More 

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