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Hotel URH Palacio de Oriol

Av. Cristobal Murrieta 27 | Santurtzi (Bizkaia), 48980 Santurtzi, Spain (Formerly NH Palacio de Oriol)
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Hotel URH Palacio de Oriol
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283 reviews from our community

Traveler rating
    74
    111
    62
    23
    13
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34
149
5
33
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Melbourne, Australia
Top Contributor
163 reviews 163 reviews
80 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed yesterday NEW

My second stay in six months, this time for two nights. The booking was made by a local colleague rather late. My travel colleague and I got the last available rooms in the hotel on the second floor. No doubt, the room was very clean, and non- smoking, but there was still the faint smell of a smoking room in... More 

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Hartlepool
Senior Contributor
36 reviews 36 reviews
6 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Rooms very good, big comfortable bed, tea making facilities and bath/shower. (Got a cheap upgrade inclusive with car parking charge). Restaurant food very good and extremely cheap. Would go there again, only 15 mins from ferry port.

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1 review
2 of 5 stars Reviewed April 8, 2015

Nice room, absolutely terrible restaurant, unless you enjo joy raw meat, that is. Recommends hotel for its locations, but would suggest that at you eat elsewhere. It can't be that difficult to cook a pork tenderloin properly.

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Travelers are raving about these Santurtzi hotels

Beamish, United Kingdom
Top Contributor
67 reviews 67 reviews
15 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed November 8, 2014 via mobile

Our second stay but not as good as first. Our standard room was ok and very spacious but not as good as superior room which is to be expected but is good enough for a quick overnight before the ferry. Breakfast was truly awful and we shall not book it again . No tea or coffee facilities . I think... More 

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Melbourne, Australia
Top Contributor
163 reviews 163 reviews
80 hotel reviews
54 helpful votes 54 helpful votes
3 of 5 stars Reviewed November 7, 2014

Staying at this Hotel on business for 6 nights immediately after a 6 day stay in an more upmarket hotel in China, certainty gave one the view that the one consistency in this hotel is it's inconsistencies. Check in terrifically efficient and friendly on Sunday. Service and friendliness various from sour face to good and then bad again from visit... More 

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Cheltenham, United Kingdom
Contributor
16 reviews 16 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed November 5, 2014

Hotel sign was nearly A3 size. Couldn't see it because of the rain. Sat Nav couldn't find the hotel. Had to ask for help from the Hotel and was escorted by the police. Hardly any signs to the lifts. Spoke to multiple people about this and they all say it is very difficult to find and all have problems with... More 

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Reviewer
5 reviews 5 reviews
2 of 5 stars Reviewed November 2, 2014 via mobile

This is the second time we have stayed in this hotel this year. The first time we upgraded to a Superior room, last time was a standard room which was just as good as the superior room. We did notice the front desk and restaurant staff were not as friendly as before. The biggest disappointment was the breakfast, the hot... More 

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Juri, Estonia
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed October 25, 2014

I was using this hotel for 4 years for my stay here in Portugalete. Staff was friendly all was good. Recently they are not part of NH hotels anymore and all is changed! Staff at front desk are unfriendly and do not give s...t! I was booked for week and arrived 1 hour before check in time. I was asked... More 

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Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed October 23, 2014

Do not stay at this Hotel if you are catching the Ferry from Bilbao. We had a mix up with our booking and were told there was no problem and our booking had been changed. When checking out the next day, we were charged for an extra night. The man on the desk was extremely unhelpful and unpleasant saying the... More 

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Caravaca de la Cruz, Spain
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed October 19, 2014

The impressive exterior of this Hotel belies it's interior. The superior room was tiny to the point that the double bed almost touched the wall at it's foot. The alledged gastronomic food was cold and uninspiring although the toasted sandwich for lunch was superb. Breakfast was OK. The service was reasonable and all spoke English which was comforting as we... More 

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