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Hotel URH Palacio de Oriol

Av. Cristobal Murrieta 27, 48980 Santurtzi, Spain (Formerly NH Palacio de Oriol)
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1 room 1 guest
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Hotel URH Palacio de Oriol
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322 Reviews from our TripAdvisor Community

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Traveler rating
    83
    121
    74
    28
    16
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42
166
5
39
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
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    (75)
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Mumbles, Swansea
Level Contributor
61 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
1 of 5 stars Reviewed 1 week ago

Had been looking forward to staying here for our last night, especially drinks on the terrace overlooking the port. Fab facility totally ruined by appalling service. Got a drink on arrival by chasing the waitress. Then no one returned to either terrace or inside bar for next hour. Went to enquire at reception what was happening. Reception shrugged her shoulders... More 

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Glasgow, United Kingdom
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 19, 2015

I have recently been in this hotel for a couple of nights. Good sized room, A/C, good internet connection in all areas, all comforts needed for business. Good restaurant and bar, with interesting view. Definitely recommended.

Was this review helpful? Yes 1
Palacio de Orio... U, Director Comercial at Hotel URH Palacio de Oriol, responded to this review

Dear Guest from Glasgow, First of all, let us thank you for highlighting the strong points of Oriol. Interesting views... let me point out, very proudly, that we have the best views in town! ;-)) Thank you for the great mark of 5, and we lood forward to welcome you again in Santurce. Best regards, Guest Relations Dept. More 

Gloucester, United Kingdom
Level Contributor
30 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed July 12, 2015

We were in room 703; quite small and a little dark but that was because the hotel is quirky and has such a variety of window styles. We didn't mind it at all because our choice of room meant we could look out of the window at the river, small beach on the opposite side of the river and a... More 

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Palacio de Orio... U, Director Comercial at Hotel URH Palacio de Oriol, responded to this review

Dear Sue S, We truly appreciate the time invested in your review, in detail and very accurate. Sorry for the constant change on water temperatura. We are about to solve the problem, a complicated one, since it emplies works on the water system and equipment. But it must be done. It is our pleasure to read such a nice review... More 

Level Contributor
30 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed June 1, 2015

It was an ok place to stay. They rented out part of the downstairs for a party. It was really loud so we left for a couple hours with the hopes it would be over by the time we got back. The God news, there is plenty to see and do around the area. It was done when we retuned... More 

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Palacio de Orio... U, Director Comercial at Hotel URH Palacio de Oriol, responded to this review

Dear Jason A, Sorry to hear that the noise spolied your stay, coming from one of the events taking place during your stay. May and June are the busiest months for weddings. Front desk would have offered you a room-change, in case you did not require it. I truly apologise for that inconvenience. In any case, I take good note... More 

Travelers are raving about these Santurtzi hotels

Melbourne, Australia
Level Contributor
238 reviews
110 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
4 of 5 stars Reviewed May 29, 2015

My second stay in six months, this time for two nights. The booking was made by a local colleague rather late. My travel colleague and I got the last available rooms in the hotel on the second floor. No doubt, the room was very clean, and non- smoking, but there was still the faint smell of a smoking room in... More 

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Palacio de Orio... U, Director Comercial at Hotel URH Palacio de Oriol, responded to this review

Dear guest from Australia, Thank you for... several things: the time spent in your complete review, your sincerity, your patience and understanding. I highlight the wifi & restaurant offer. Both must improve. We changed to a new company a month ago or so, for good, but sometimes the connectivity does not work. As for the food offer, we are about... More 

Hartlepool
Level Contributor
40 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed April 30, 2015

Rooms very good, big comfortable bed, tea making facilities and bath/shower. (Got a cheap upgrade inclusive with car parking charge). Restaurant food very good and extremely cheap. Would go there again, only 15 mins from ferry port.

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Palacio de Orio... U, Director Comercial at Hotel URH Palacio de Oriol, responded to this review

Dear Rosemarie B, Thank you for giving us the highest score of 5!. Certainly, both Ferry Ports (Santurce & Getxo) are a few steps away (1-4km). Food-price related... maybe we should consider a price increase?? ;-) Thank you again for the positive feedback. Hope to see you back in Oriol!. More 

1 review
2 of 5 stars Reviewed April 8, 2015

Nice room, absolutely terrible restaurant, unless you enjo joy raw meat, that is. Recommends hotel for its locations, but would suggest that at you eat elsewhere. It can't be that difficult to cook a pork tenderloin properly.

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Palacio de Orio... U, Director Comercial at Hotel URH Palacio de Oriol, responded to this review

Dear Dave A, So sorry to hear about the bad review on the restaurant. I apologise for that inconvenience, which has definitely spoiled your stay, somehow. We are in the process of changing the food offer, cooking methods, food presentation, etc... we are confident that our clients will value those changes as highly positive. Thank you for that red-card, which... More 

Beamish, United Kingdom
Level Contributor
87 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
3 of 5 stars Reviewed November 8, 2014 via mobile

Our second stay but not as good as first. Our standard room was ok and very spacious but not as good as superior room which is to be expected but is good enough for a quick overnight before the ferry. Breakfast was truly awful and we shall not book it again . No tea or coffee facilities . I think... More 

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Melbourne, Australia
Level Contributor
238 reviews
110 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
3 of 5 stars Reviewed November 7, 2014

Staying at this Hotel on business for 6 nights immediately after a 6 day stay in an more upmarket hotel in China, certainty gave one the view that the one consistency in this hotel is it's inconsistencies. Check in terrifically efficient and friendly on Sunday. Service and friendliness various from sour face to good and then bad again from visit... More 

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Cheltenham, United Kingdom
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 stars Reviewed November 5, 2014

Hotel sign was nearly A3 size. Couldn't see it because of the rain. Sat Nav couldn't find the hotel. Had to ask for help from the Hotel and was escorted by the police. Hardly any signs to the lifts. Spoke to multiple people about this and they all say it is very difficult to find and all have problems with... More 

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