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Holiday Inn Express Madrid-Rivas

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Avenida De La Tecnica 8, 28529 Vaciamadrid, Spain
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Holiday Inn Express Madrid-Rivas
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174 Reviews from our TripAdvisor Community

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Bigbury-on-Sea, United Kingdom
Level Contributor
30 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed November 7, 2015

This is our third visit to this hotel which we use on our trip between Santander & Murcia. The hotel is ideally located just off the main road. As our car is always full up with all our belongings it was always reassuring that the hotel had a barrier entry to their car park. It was slightly disconcerting this time... More 

Helpful?
Thank Uktaximan_10
DirectoraRivas, Director General at Holiday Inn Express Madrid-Rivas, responded to this review

Dear Guest, Thank you for staying with us on your recent visit and for taking the time to write about your experience at our hotel . It is such a joy to see that you always find our hotel as an excellent stop over. We are sorry that the barrier was open but it was out of order at the... More 

Virgin Gorda
Level Contributor
40 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed August 12, 2015

Hotel was OK - kind of in a "commercial" area so not much around. The mattress in Room 103 is "toast" and should be replaced. Staff OK. Our roon was noisy til about 0100 due to children running around in the hallways and upstairs.

Helpful?
Thank boatwench
DirectoraRivas, Director General at Holiday Inn Express Madrid-Rivas, responded to this review

Thank you for taking the time to express your thoughts and concerns. We would like to apologize for the experience you had with the mattress. Your feedback is very important to us as this assists us in continually improving the services and facilities we offer to our guests. Your review will be used to consider improvements needed. Kind Regards. Gemma... More 

Ballymore Eustace, Ireland
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed August 5, 2015

Stayed here to attend a wedding locally, it was close to where we needed to be, and others were there as well, budget, clean, very limited facilities. Probably would not choose to stay there again, apart from location.

Helpful?
Thank Dermott O
DirectoraRivas, Director General at Holiday Inn Express Madrid-Rivas, responded to this review

Thank you for staying with us on your recent visit and for taking the time to write about your recent experience at our hotel. Best Regards. Gemma López General Manager More 

Pennsylvania
Level Contributor
47 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
2 of 5 stars Reviewed June 19, 2015

Stayed for one night on our way out of Spain, as it was not to far from the airport. I requested an upper floor, given a first floor room. No air conditioning - in none of the rooms! The room was hot in April, I can't imagine how it must be during the summer. The window opened fully but had... More 

Helpful?
Thank danielgriffin
DirectoraRivas, Director General at Holiday Inn Express Madrid-Rivas, responded to this review

Thank you for taking the time to let us know your experience in our hotel. Your comments are really valuable to us. We are really sorry to know you would not stay again with us. Regarding your comments, please be informed that our hotel is just a 3 storey building (ground, first and second floor). The hotel has air conditioning,... More 

Travelers are raving about these Vaciamadrid hotels

4 of 5 stars
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Weybridge, United Kingdom
Level Contributor
43 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 152 helpful votes
3 of 5 stars Reviewed May 30, 2015

Visited Madrid to attend a wedding in the north, so chose hotel based on its access to motorways. It was also quite close to the Warner Park which we visited and there were a few families staying there for that reason. The staff were helpful and friendly, hotel was clean and as depicted in photographs. My only criticism is that... More 

Helpful?
1 Thank Sordnaxela
DirectoraRivas, Director General at Holiday Inn Express Madrid-Rivas, responded to this review

Dear guest, Thank you for taking the time to let us know your experience and comments about our hotel. We are glad to know you found our hotel pleasant and clean and our staff were helpful and friendly. Our hotel offers complimentary continental breakfast to all our guests, so there is nothing cooked. We are sorry to know you expected... More 

Calgary, Canada
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed January 23, 2015

Stayed at this hotel during our 3 days stay in Madrid. Hotel is quite far away from downtown, but transit connections are good and you only have to take a bus and then the tube to get downtown. Commute is easy and convenient, and not being in the middle of the city makes the area a bit quieter. Checkin was... More 

Helpful?
Thank Calin A
DirectoraRivas, General Manager at Holiday Inn Express Madrid-Rivas, responded to this review

Dear Guest, Thank you for taking the time to write your comments regarding your experience with us. It is always our goal to provide the best possible service and and on this occasion we apologize we did not exceed your expectations with your room experience. We have taken note of your valuable comments and will try to find out what... More 

Angouleme, France
Level Contributor
54 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed December 6, 2014

We stayed overnight here on our way down to Southern Spain. We were greeted cordially in English by Mercedes, who gave us lots of information about where to eat as the hotel had no restaurant. Yes our room may have been a little on the small side but who needs a huge room for an overnight stay? The room was... More 

Helpful?
Thank Mollymook
DirectoraRivas, Director General at Holiday Inn Express Madrid-Rivas, responded to this review

Thank you for your kind words about your stay. It will be a pleasure to see you again in your next visit to Madrid. Best Regards. Gemma López General Manager More 

Dublin, Ireland
Level Contributor
287 reviews
204 hotel reviews
common_n_hotel_reviews_1bd8 424 helpful votes
4 of 5 stars Reviewed December 2, 2014

LOCATION & ATTRACTIONS NEARBY *** Just near busy highway, few kilometres from central Madrid, close to many shopping centres, restaurants, petrol stations and other shops. There is a secured, closed complimentary car park in front of the hotel (spacious enough for many cars and also few coaches). HOTEL OVERVIEW *** Quite standard HIE stop-over hotel. Nothing fancy, but clean hotel.... More 

Helpful?
Thank marqoos_pl
DirectoraRivas, Director General at Holiday Inn Express Madrid-Rivas, responded to this review

Thank you for your detailed review about your stay in our hotel. All reviews are really important to us and help to improve our facilities and service. Just as information, now WiFi is free for all our guests. Thank you for your loyalty as IHG Rewards Platinum member and we hope to see you again in your next stop-over in... More 

1 review
4 of 5 stars Reviewed November 12, 2014

Second time stay here. Found this hotel excellent all round, Good for a stop over on route between North and South. Just off the main duel carriageway with free secure parking which is ideal if your car is full up with all your belongings. Rooms were very clean and the bathroom a good size, Heating system works well.Complimentary breakfast was... More 

Helpful?
Thank Roger S
DirectoraRivas, Director General at Holiday Inn Express Madrid-Rivas, responded to this review

Dear Guest, Thanks for you kind comments about our hotel and your stay. As an IHG Rewards Club member, we would like to thank you for your loyalty. Please be informed that WiFi is now free for all our guests. We all hope to see you in your next stop over!! Kind Regards. Gemma López General Manager More 

Chicago, Illinois
Level Contributor
77 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 stars Reviewed May 26, 2014

Pardon the rhyme but this was not my favorite HIE. Some of the rooms smelled like smoke so we had to get to a third room. The carpet was old and looked dirty. The bathrooms had few amenities (though this seemed to be standard in Spain/Portugal). The staff, though, were VERY friendly and the eating area had a great view... More 

Helpful?
1 Thank karlostroski
DirectoraRivas, Director General at Holiday Inn Express Madrid-Rivas, responded to this review

Dear Guest, Thank you for taking the time to write your comments regarding your recent experience with us. It is always our goal to provide the best possible service and create memorable experiences and on this occasion we apologize we did not exceed your expectations with your room experience. We have taken note of your valuable comments and will use... More 

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