We had arranged for a small wedding at the hotel and were extremely disappointed. We received the poorest service ever. No attention was given to this event, the other luncheon taking place simultaneously seemed to have been more important. Service staff continuously disappeared and seemed to be completely overwhelmed with the request for more bread and butter. When we asked... More

We booked a "Deluxe" room at this hotel 8 months in advanced. When we got to the hotel, we got a room that looked more like a prison cell than the one shown in the hotel photo or the description of the room. We advised the front desk clerk that the room assigned was not a "deluxe" room with "Sweeping... More

Stayed here for 2 nights for a business meeting. Old castle-type hotel built by or for Queen Victoria though what got her here beats me! My room overlooked a golf course amidst pine trees with views to Frankfurt in the distance. Very large and comfy room. Best of all, the staff were excellent - almost too polite! Ordered room service... More

Hotel fantastic! A castle that keeps all remodeled medieval style! Very nice place! The service was exceptionally and helpful staff. Recommended !!!

I stay anavergare 40 to 60 nights a year at diffrent Hotels and this was an experience to say the least. Most details and service were in top class and alot of the major Hotel chains should learn from Schloss. Make sure you stay in the main building as the rooms are better. We ate the first night in the... More

Visited here for the second time in March 2012 and was just as bowled over as I was the first time I visited. this time, however, I got to stay in room 406. This has got to be one of the more unique rooms in the hotel - it is a single room (literally: the bed is only big enough... More

Hotel is in a wonderful location not far from Frankfurt. Very historic and well preserved. A member of the Small Luxury Hotel association. The likes of US Presidents: Eisenhower, Clinton, and Kennedy stayed here along with several European Kings and heads of state. I stayed their with my wife and two young children. When we checked in, the room we... More

We stayed for three nights over New Years in the Schlosshotel. While the building is stunning, the hotel operations are not up to standard, especially given the price. Let me start in order. When we arrived the sink was broken. Unfortunately, no maintenance was on side so that it took several iterations to get this fixed. Well, this can happen... More

My husband and I stayed here during the first stop of our tour through Germany, the Czech Republic and Austria in September, 2011. Words really can't describe this experience. I had read a lot about this place before we booked our trip and I was adamant about staying here eventhough flying into Frankfurt took us a bit out of the... More