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Sarova Whitesands Beach Resort & Spa

3.5 of 5 Malindi Road, Bamburi, Mombasa 80100, Kenya
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Certificate of Excellence 2014
Sarova Whitesands Beach Resort & Spa
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Sarova Whitesands Beach Resort & Spa
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825 reviews from our community

Traveler rating
    383
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    46
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Sarova Whitesands Beach Resort & Spa
See the most recent reviews
Greystones, Ireland
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago via mobile

We loved our room as it was one newly furbished, it was modern, spacious, king size beds, complementary mineral water and coconut cookies,fantastic bathrooms with fluffy towels and nice toiletries. Clean pools, great staff, good quality and amazing quantity of food every night. The Lamu beds, hammocks and spa were mighty impressive. Loved the complimentary 4pm tea served nearby the... More

Was this review helpful? Yes 1
Raj V, General Manager at Sarova Whitesands Beach Resort & Spa, responded to this review

Dear Guest. I would like to take this opportunity to thank you for having chosen Sarova Whitesands Beach Resort and Spa as your preferred hotel during your recent holiday and having spared time to share your memorable experience in this forum. We have taken note that you had a fantastic experience and the entire team is excited to have been... More

Contributor
18 reviews 18 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Clean, efficient, dedicated and focused employees are vital to any firms success. i was glad to see that the hotel keeps it's staff well motivated enough for them to ensure absolute customer satisfaction. Should definitely be one of the top 10 places to stay in Kenya.

Was this review helpful? Yes
Raj V, General Manager at Sarova Whitesands Beach Resort & Spa, responded to this review

Dear Guest. I would like to take this opportunity to thank you for having chosen Sarova Whitesands Beach Resort and Spa as your preferred hotel during your recent holiday and having spared time to share your memorable experience in this forum. We have taken note that you had a fantastic experience and the entire team is excited to have been... More

1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

We are just back from our trip to msa, where we stayed at the sarova whitesands hotel. All the staff were very polite and efficient. Yvonne, Angela and Sarah at the guests relation desk were excellent at their services. Chef Joseph and Donald at the pavilion restaurant were also very helpful because we needed special meals,without chilies and jain meals.... More

Was this review helpful? Yes
Raj V, General Manager at Sarova Whitesands Beach Resort & Spa, responded to this review

Dear Guest. I would like to take this opportunity to thank you for having chosen Sarova Whitesands Beach Resort and Spa as your preferred hotel during your recent holiday and having spared time to share your memorable experience in this forum. We have taken note that you had a fantastic experience and the entire team is excited to have been... More

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

After hearing about this place for all these years I finally decided to treat myself to a little domestic tourism and spend a weekend there. Long story short, I experienced terrible service from the moment I arrived to 2 days after I left (if you can even believe that!): 1. I was seated and left unattended for 45 minutes at... More

Was this review helpful? Yes 1
Raj V, General Manager at Sarova Whitesands Beach Resort & Spa, responded to this review

Dear Guest, I would like to take this opportunity to thank you for having chosen Sarova Whitesands Beach Resort and Spa as your preferred hotel during your recent holiday and having spared time to share your memorable experience in this forum. Kindly accept our sincere apologies for delayed check-in, check out, service delivery and staff responsiveness. We take our guest... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

Stayed there for 2 nights between the 13th and 15th of September, it was amazing, everything is beautiful from the beach to the vegitation as well as the rooms and the common areas, the restaurants are a bit pricey but that is expected considering that it is a hotel, the people were friendly, food was amazing plus there was a... More

Was this review helpful? Yes
Raj V, General Manager at Sarova Whitesands Beach Resort & Spa, responded to this review

Dear Guest. I would like to take this opportunity to thank you for having chosen Sarova Whitesands Beach Resort and Spa as your preferred hotel during your recent holiday and having spared time to share your memorable experience in this forum. We have taken note that you had a fantastic experience and the entire team is excited to have been... More

Istanbul, Turkey
1 review
4 of 5 stars Reviewed 4 weeks ago

I had been there on October just for a night.I dont have much to say about there but that was the greatest break ever at day time.Staff was absolutely friendly and smiley.Yeah service was a bit slow but who cares if you feel they are really friendly.I spend most of my time nearby Main Pool Bar where most have fun.All... More

Was this review helpful? Yes
Raj V, General Manager at Sarova Whitesands Beach Resort & Spa, responded to this review

Dear Guest. I would like to take this opportunity to thank you for having chosen Sarova Whitesands Beach Resort and Spa as your preferred hotel during your recent holiday and having spared time to share your memorable experience in this forum. We have taken note that you had a fantastic experience and the entire team is excited to have been... More

Nairobi, Kenya
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Just returned from a Kenyatta Day break at Whitesands. Was expecting a long wait for the room not only as we arrived at 9 a.m. but also because we had the same experience during a family holiday in August 2014. Due to a problem with the door lock spent the whole afternoon answering the door and the telephone to hordes... More

Was this review helpful? Yes
Raj V, General Manager at Sarova Whitesands Beach Resort & Spa, responded to this review

Dear Guest, I would like to take this opportunity to thank you for having chosen Sarova Whitesands Beach Resort and Spa as your preferred hotel during your recent holiday and having spared time to share your memorable experience in this forum. Kindly accept our sincere apologies for the door lock and key card activation, we are looking into the matter... More

nairobi
Contributor
18 reviews 18 reviews
16 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed October 17, 2014

The complimentary pick up from the airport was a perfect start to our 1st vacation with baby. Maganga the driver was so polite and made the trip to the hotel so nice. Check in was swift and the welcome drinks are always refreshing. Our sea view room was exactly how we had pictured it. Being my husbands birthday, he received... More

Was this review helpful? Yes 2
Raj V, General Manager at Sarova Whitesands Beach Resort & Spa, responded to this review

Dear Guest. I would like to take this opportunity to thank you for having chosen Sarova Whitesands Beach Resort and Spa as your preferred hotel during your recent holiday and having spared time to share your memorable experience in this forum. We have taken note that you had a fantastic experience and the entire team is excited to have been... More

1 review
5 of 5 stars Reviewed October 16, 2014

To all foreigners wishing to visit Kenya i advise you to visit the Sarova Whitesands you will never go wrong with this choice My stay was the most memorable in my entire life Guest relations perfect, room service excellent, house keeping, food and beeverage wonderful i commend the staff of whitesands for their professionalism and hospitality too keep it up... More

Was this review helpful? Yes
Raj V, General Manager at Sarova Whitesands Beach Resort & Spa, responded to this review

Dear Guest. I would like to take this opportunity to thank you for having chosen Sarova Whitesands Beach Resort and Spa as your preferred hotel during your recent holiday and having spared time to share your memorable experience in this forum. We have taken note that you had a fantastic experience and the entire team is excited to have been... More

London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 15, 2014

We stayed here a few years back, because of FCO warnings etc we can't go back at the moment. We found it to be a tropical paradise, the rooms were excellent & the staff were so welcoming & friendly. The food was brilliant & we can't wait to go back again.

Was this review helpful? Yes
Raj V, General Manager at Sarova Whitesands Beach Resort & Spa, responded to this review

Dear Guest. I would like to take this opportunity to thank you for having chosen Sarova Whitesands Beach Resort and Spa as your preferred hotel during your recent holiday and having spared time to share your memorable experience in this forum. We have taken note that you had a fantastic experience and the entire team is excited to have been... More

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Additional Information about Sarova Whitesands Beach Resort & Spa

Address: Malindi Road, Bamburi, Mombasa 80100, Kenya
Phone Number:
Location: Kenya > Coast Province > Mombasa > Bamburi
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sarova Whitesands Beach Resort & Spa 3.5*
Number of rooms: 338
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Also Known As:
Sarova Whitesands Beach Hotel Bamburi
Sarova Whitesands Beach Resort And Spa
Whitesands Hotel Mombasa
Sarova Whitesands Beach Resort & Spa Kenya/Bamburi

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