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Sarova Whitesands Beach Resort & Spa

3.5 of 5 Malindi Road, Bamburi, Mombasa 80100, Kenya
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Sarova Whitesands Beach Resort & Spa
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Sarova Whitesands Beach Resort & Spa
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841 reviews from our community

Traveler rating
    386
    277
    97
    47
    34
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245
236
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143
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Nairobi, Kenya
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Sufficiently clean, neat rooms. They are renovating the rooms so there can be some hiccups with the rooms. Key lock was not working in my first room. Second room had no safety lock. Breakfast is served from 7am so if you need to take off earlier there is a bare minimum option available from 6am. The gym equipment could use... More 

Was this review helpful? Yes
Balikesir, Turkey
Contributor
14 reviews 14 reviews
14 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 1 week ago

It was most beautiful hotel, i have seen. It has a amazing nature , nice pool... Beach is not good. Lots of people disturbed us. I had some problem about internet. In my room wifi doesnt work. We dont like dinner cuz we dont have a option more. But i can go again just for nature cuz its wonderful.

Was this review helpful? Yes
Raj V, General Manager at Sarova Whitesands Beach Resort & Spa, responded to this review

Dear Guest, I would like to take this opportunity to thank you for having chosen Sarova Whitesands Beach Resort and Spa as your preferred hotel during your recent holiday and having spared time to share your memorable experience in this forum. Kindly accept our sincere apologies for the double standard service delivery, we are looking into the matter to ensure... More 

Mombasa, Kenya
1 review
1 of 5 stars Reviewed 1 week ago

In November we stayed at this hotel for the 20th time. I think that will say enough about how much we like this hotel. The staff are always doing everything for us to get us to enjoy our stay. The cleaning of the room is excellent and the cleaner boy always fix everything we wish.

Was this review helpful? Yes
Raj V, General Manager at Sarova Whitesands Beach Resort & Spa, responded to this review

Dear Guest, I would like to take this opportunity to thank you for having chosen Sarova Whitesands Beach Resort and Spa as your preferred hotel during your recent holiday and having spared time to share your memorable experience in this forum. We have taken note that you enjoyed your stay and the entire team is excited to have been part... More 

Naples, Florida
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago

After arriving at 2pm -- well after check-out time -- we were told our rooms weren't ready and we had to wait 3 HOURS before we could enter the room we booked. We expected we would receive a discount or maybe a free dinner because of this crazy wait. We were wrong. The beach is crawling with vendors and isn't... More 

Was this review helpful? Yes 2
Raj V, General Manager at Sarova Whitesands Beach Resort & Spa, responded to this review

Dear Guest, I would like to take this opportunity to thank you for having chosen Sarova Whitesands Beach Resort and Spa as your preferred hotel during your recent holiday and having spared time to share your memorable experience in this forum. Kindly accept our sincere apologies for the double standard service delivery, delayed check in and maintenance issues, we are... More 

Nairobi
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 1 week ago

We have been supporting this property for a long time, also for retreats and corporate events. The coast in general is struggling due to low tourism, and I would have assumed that this would be the ideal time to offer the best experience possible. Sadly, this visit has been extremely disappointing, to say the least. As a business guest (who... More 

Was this review helpful? Yes 1
Raj V, General Manager at Sarova Whitesands Beach Resort & Spa, responded to this review

Dear Guest, I would like to take this opportunity to thank you for having chosen Sarova Whitesands Beach Resort and Spa as your preferred hotel during your recent holiday and having spared time to share your memorable experience in this forum. Kindly accept our sincere apologies for the double standard service delivery, we are looking into the matter to ensure... More 

2 reviews
4 of 5 stars Reviewed 1 week ago

The whitesands is well known for its great service and friendly staff so I shall just confirm that it remains a valid reputation. The views of the sea are breathtaking and one can completely relax in the soothing environment of the hotel grounds. Children are well taken care of, with a dedicated entertainment staff providing activities all day long. On... More 

Was this review helpful? Yes
Raj V, General Manager at Sarova Whitesands Beach Resort & Spa, responded to this review

Dear Guest, I would like to take this opportunity to thank you for having chosen Sarova Whitesands Beach Resort and Spa as your preferred hotel during your recent holiday and having spared time to share your memorable experience in this forum. We have taken note that you enjoyed your stay and the entire team is excited to have been part... More 

1 review
1 of 5 stars Reviewed 1 week ago via mobile

Horrible. Unkempt rooms and dirty linen. First room I got had the previous guest's inner wear and dirty towels. Shower wasn't working and bathtubs were grossly dirty. Would only recommend a stay here as a last option.

Was this review helpful? Yes
Raj V, General Manager at Sarova Whitesands Beach Resort & Spa, responded to this review

Dear Guest, I would like to take this opportunity to thank you for having chosen Sarova Whitesands Beach Resort and Spa as your preferred hotel during your recent holiday and having spared time to share your memorable experience in this forum. Kindly accept our sincere apologies for the dirty and unkempt room you encountered upon checi-in. We take our guest... More 

Morgantown, West Virginia
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I'd heard so much about this place, it is truly legendary. I was skeptical that it could live up to the high expectations I'd developed. On the strength of the professional yet friendly staff, the well maintained grounds, gardens, and pools, the clean, well-appointed rooms, amenities, location, fine cuisine, white sand beach, entertainment and attention to details, I was not... More 

Was this review helpful? Yes
Raj V, General Manager at Sarova Whitesands Beach Resort & Spa, responded to this review

Dear Guest, I would like to take this opportunity to thank you for having chosen Sarova Whitesands Beach Resort and Spa as your preferred hotel during your recent holiday and having spared time to share your memorable experience in this forum. We have taken note that you enjoyed your stay and the entire team is excited to have been part... More 

India
Senior Contributor
32 reviews 32 reviews
8 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 2 weeks ago

a great place to spend a holiday with family, and children, ideally located on the indian ocean,with attractions for all age groups, from toddlers to grand parents, excellent staff, good food, great entertainment,well maintained beach front, the right place for a relaxed holiday.

Was this review helpful? Yes
Raj V, General Manager at Sarova Whitesands Beach Resort & Spa, responded to this review

Dear Guest, I would like to take this opportunity to thank you for having chosen Sarova Whitesands Beach Resort and Spa as your preferred hotel during your recent holiday and having spared time to share your memorable experience in this forum. We have taken note that you enjoyed your stay and the entire team is excited to have been part... More 

Nairobi, Nairobi, Kenya
Senior Contributor
37 reviews 37 reviews
25 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I returned to whitesands after many years, just for an overnight stay. Still a lovely hotel, with nice layout for holiday relaxation and conferences. The service is good and the staff quite helpful. This time I arrived late in the night and had to leave early for meetings -- the check in and out process could be more efficient. I... More 

Was this review helpful? Yes
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Additional Information about Sarova Whitesands Beach Resort & Spa

Address: Malindi Road, Bamburi, Mombasa 80100, Kenya
Location: Kenya > Coast Province > Mombasa > Bamburi
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sarova Whitesands Beach Resort & Spa 3.5*
Number of rooms: 335
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Also Known As:
Sarova Whitesands Beach Resort And Spa
Sarova Whitesands Beach Hotel Bamburi
Whitesands Hotel Mombasa
Sarova Whitesands Beach Resort & Spa Kenya/Bamburi
Hotel Style:
#1 On the Beach Hotel in Bamburi
#1 Top resorts Hotel in Bamburi

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