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Sarova Whitesands Beach Resort & Spa

3.5 of 5 Malindi Road, Bamburi, Mombasa 80100, Kenya
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Certificate of Excellence 2014
Sarova Whitesands Beach Resort & Spa
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Sarova Whitesands Beach Resort & Spa
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827 reviews from our community

Traveler rating
    384
    270
    96
    46
    31
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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London, England
Top Contributor
102 reviews 102 reviews
55 hotel reviews
96 helpful votes 96 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We arranged for the hotel to collect us from the airport which they duly did. The journey from the airport was about 30 mins, but can take longer depending on traffic. We arrived in the evening and were efficiently checked in. When booking a room the best option is the sea view premier rooms with uninterrupted views of the sea.... More

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Nairobi, Kenya
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

I just totally love my second stay at the hotel. I got a sea facing room. The reception was perfect. The service spectacular and oh so fast. I enjoyed every minute at the hotel. Value for money 100%. The food was very delicious. The bathroom was super! Towels in plenty and very clean. The room was sparking and well lit.... More

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London, England, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 3 days ago NEW

Its long beach front is put to good use and the services available or of a high standard. Two outstanding features are the variety and quality of food and its ambience We had a set of meetings and were looked after very well.

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1 review
3 of 5 stars Reviewed 6 days ago NEW via mobile

The grass is overgrown, sun baskin beds around the ground floor rooms look like they haven't been moved for a while. When you climb on the beds they creek,the towels at the pool and the rooms are thread bear and you can't control the speed of the shower. Tje key to my room is too bulky with the hotel name... More

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Somewhere
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I recently stayed at Sarova Whitesands as a small relaxing day away from the busy city life in Nairobi. The comments I make are the same ones I posted on the hotels survey that they sent via email. Check in: The lady that assisted me was very nice. The gentleman handing towels was quite nonchalant, did not greet me and... More

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Nairobi Region, Kenya
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

I was at the Sarova whitesands in August of this year, i particularly enjoyed the food, that always had a wide variety and some special local dishes that i found to be a wonderful treat. Dinner was always served with a live band playing . The staff were extremely professional,The beach and a choice of 3 swimming pools always meant... More

Was this review helpful? Yes
Raj V, General Manager at Sarova Whitesands Beach Resort & Spa, responded to this review

Dear Guest, I would like to take this opportunity to thank you for having chosen Sarova Whitesands Beach Resort and Spa as your preferred hotel during your recent holiday and having spared time to share your memorable experience in this forum. We have taken note that you enjoyed your stay and the entire team is excited to have been part... More

Johannesburg, South Africa
Contributor
18 reviews 18 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 1 week ago

I loved the 5 day stay. The food was great, the beer cold and the service great. The best place to be is at the bongo beach bar in the evening. Kenyans are friendly and humorous, which made the stay even more fun

Was this review helpful? Yes 1
Raj V, General Manager at Sarova Whitesands Beach Resort & Spa, responded to this review

Dear Guest, I would like to take this opportunity to thank you for having chosen Sarova Whitesands Beach Resort and Spa as your preferred hotel during your recent holiday and having spared time to share your memorable experience in this forum. We have taken note that you enjoyed your stay and the entire team is excited to have been part... More

Haslemere, United Kingdom
Senior Contributor
41 reviews 41 reviews
37 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 1 week ago

First comment is this is a lovely spot, with great hotel grounds on the best part of the beach, so there is a lot to like about Whitesands. The staff are by and large very friendly and the spa is very nice and well priced. The beach side seafood restaurant was fantastic. However, I found the hotel lacked charm and... More

Was this review helpful? Yes
Raj V, General Manager at Sarova Whitesands Beach Resort & Spa, responded to this review

Dear Guest, I would like to take this opportunity to thank you for having chosen Sarova Whitesands Beach Resort and Spa as your preferred hotel during your recent holiday and having spared time to share your memorable experience in this forum. Kindly accept our sincere apologies for late cleaning of the room, we are looking into the matter to ensure... More

Nairobi, Kenya
2 reviews
5 of 5 stars Reviewed 3 weeks ago

I stayed in Whitesands for Three nights (the best 3 nights) from the moment we arrived at the hotel to the very last day, my family and I were met by the General Manager Himself Mr. Raj V, to reception hospitality, room service, restaurant waiters and the staff in general. I would like to thank Mr. Raj V (General Manager),... More

Was this review helpful? Yes
Raj V, General Manager at Sarova Whitesands Beach Resort & Spa, responded to this review

Dear Guest, I would like to take this opportunity to thank you for having chosen Sarova Whitesands Beach Resort and Spa as your preferred hotel during your recent holiday and having spared time to share your memorable experience in this forum. We have taken note that you enjoyed your stay and the entire team is excited to have been part... More

Nairobi, Kenya
Contributor
16 reviews 16 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed at white sands on November 4th and I love Sarova hotels. They spend extra effort to make the rooms and amenities extra nice. However on this stay I was a bit upset by the experience because of a specific situation. We checked in around 5pm and told the reception that we wouldn't be able to make it for... More

Was this review helpful? Yes 3
Raj V, General Manager at Sarova Whitesands Beach Resort & Spa, responded to this review

Dear Guest, I would like to take this opportunity to thank you for having chosen Sarova Whitesands Beach Resort and Spa as your preferred hotel during your recent holiday and having spared time to share your memorable experience in this forum. Kindly accept our sincere apologies for the double standard service delivery, we are looking into the matter to ensure... More

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Additional Information about Sarova Whitesands Beach Resort & Spa

Address: Malindi Road, Bamburi, Mombasa 80100, Kenya
Phone Number:
Location: Kenya > Coast Province > Mombasa > Bamburi
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sarova Whitesands Beach Resort & Spa 3.5*
Number of rooms: 338
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Also Known As:
Sarova Whitesands Beach Hotel Bamburi
Sarova Whitesands Beach Resort And Spa
Whitesands Hotel Mombasa
Sarova Whitesands Beach Resort & Spa Kenya/Bamburi

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