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Sarova Whitesands Beach Resort & Spa

Certificate of Excellence
Malindi Road, Bamburi, Mombasa 80100, Kenya
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Best prices for: 1 room 1 guest
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Sarova Whitesands Beach Resort & Spa
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Sarova Whitesands Beach Resort & Spa
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898 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Douglas, WY
Reviewer
5 reviews 5 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

A once-in-a-lifetime trip to Kenya... two nights midweek last month... and what wonderful memories we brought home from White Sands and Mombasa. The staff really made our stay special... a month later, and we still remember names and faces of those who welcomed us so warmly... Jayne, Rebmann, Newton, Stephen... the gardeners taking care of the coconut palms, who took... More 

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Nairobi, Kenya
Reviewer
4 reviews 4 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We stayed there during the Easter weekend and enjoyed the place. The beaches are good & clear. The resort facilities are fabulous - the rooms though are old, shabby & not very friendly - with fresh paint smell, etc. We went in a group of 17 people (5 families) so there was lot of entertainment within...We hardly stepped out of... More 

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1 review
5 of 5 stars Reviewed 6 days ago NEW

Amazing services, rooms, pools, night life, food and the The spa is the best .... it's very relaxing The rooms facing the ocean are the best and it's very clean The bar is really nice and calm I've been going to whitesands since I was small

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Noida, India
1 review
4 of 5 stars Reviewed 1 week ago

Sarova Whitesands Beach resorts is a very good place to stay with family n friends facing sea beach is very clean and lots of activities and few good restaurants to visit.Room and ambience is very good.

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Raj V, General Manager at Sarova Whitesands Beach Resort & Spa, responded to this review

Dear Guest. I would like to take this opportunity to thank you for having chosen Sarova Whitesands Beach Resort and Spa as your preferred hotel during your recent holiday and having spared time to share your memorable experience in this forum. We have taken note that you had a fantastic experience and the entire team is excited to have been... More 

Nairobi, Kenya
1 review
4 of 5 stars Reviewed 1 week ago

I had a great stay - in a sea front newly renovated room. Very high standards of cleanliness and service. Unlike my last review in 2014 where i complained of damp beds, this time was flawless. The service, from front office, to room service, to gym, to dining was all excellent. Would recommend this. Whitesands, please maintain the friendly prices... More 

Was this review helpful? Yes
Raj V, General Manager at Sarova Whitesands Beach Resort & Spa, responded to this review

Dear Guest, I would like to take this opportunity to thank you for having chosen Sarova Whitesands Beach Resort and Spa as your preferred hotel during your recent holiday and having spared time to share your memorable experience in this forum. We are glad to have met your expectations during your stay at the resort. its a pleasure to host... More 

Victoria, Seychelles
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

Whitesands is a marvelous resort, good conference venues and the hotel is very beautiful from the outside, but they need to upkeep the rooms even more...they should also make sure that the wifi connection is good at every building...however, the pool is splendid and i enjoyed every moment of my stay!!

Was this review helpful? Yes
Raj V, General Manager at Sarova Whitesands Beach Resort & Spa, responded to this review

Dear Guest. I would like to take this opportunity to thank you for having chosen Sarova Whitesands Beach Resort and Spa as your preferred hotel during your recent holiday and having spared time to share your memorable experience in this forum. We have taken note that you had a fantastic experience and the entire team is excited to have been... More 

Mombasa, Kenya
Senior Contributor
46 reviews 46 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

had a very good buffet dinner with some corporate friends and i have to admit the place is just fabulous ! variety and good entertainment made a positive impact ! Live band invited played one of my favourite taita song " Charonyi ni wasi "! meaning Journey of challenges in a city ! Will go back there again !

Was this review helpful? Yes
Raj V, General Manager at Sarova Whitesands Beach Resort & Spa, responded to this review

Dear Semanami 2010, Thank you for taking the time to write a review on Sarova Whitesands Beach Resort and Spa. We are really glad that you had an amazing experience at the hotel and that you were happy with the service, food and entertainment. We do hope that we will have the opportunity to host you at the hotel once... More 

Wichita, Kansas
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed at this resort for 7 days leading up to the Easter weekend. The rooms were well appointed and upgraded and the staff was very welcoming. We had 5 kids in our group and the kids club did a great job of keeping them engaged. Service at times sometimes excruciatingly slow but we did not mind. Management did their... More 

Was this review helpful? Yes
Raj V, General Manager at Sarova Whitesands Beach Resort & Spa, responded to this review

Dear Guest. I would like to take this opportunity to thank you for having chosen Sarova Whitesands Beach Resort and Spa as your preferred hotel during your recent holiday and having spared time to share your memorable experience in this forum. We have taken note that you had a fantastic experience and the entire team is excited to have been... More 

Mombasa
1 review
4 of 5 stars Reviewed 1 week ago

The Sarova Whitesands is a beautiful resort. The beach, the pools, the food, the views, cant fault any of them. However what does let this hotel down is the service. The staff themselves are lovely and really friendly but it just takes forever to get anything done. When I booked this hotel, I requested 3 single beds in the room... More 

Review collected in partnership with Easytobook.com

Was this review helpful? Yes
Raj V, General Manager at Sarova Whitesands Beach Resort & Spa, responded to this review

Dear Guest, I would like to take this opportunity to thank you for having chosen Sarova Whitesands Beach Resort and Spa as your preferred hotel during your recent holiday and having spared time to share your memorable experience in this forum. Kindly accept our sincere apologies for the slow service you encountered upon check-in and the delay in service delivery... More 

Leicester
Reviewer
4 reviews 4 reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Been coming here for years. But this time. Disappointed. Service poor and attitude of staff appalling. Very understaffed and when asking for anything done waiters were very snappy. Not the kenyan hospitality we are used to. A Shame.

Was this review helpful? Yes
Raj V, General Manager at Sarova Whitesands Beach Resort & Spa, responded to this review

Dear Guest, I would like to take this opportunity to thank you for having chosen Sarova Whitesands Beach Resort and Spa as your preferred hotel during your recent holiday and having spared time to share your memorable experience in this forum. Kindly accept our sincere apologies for the disappointing service delivery and our service staff attitude. We take our guest... More 

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