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All 14 Bamburi hotels

Sarova Whitesands Beach Resort & Spa

3.5 of 5 Resort   |   Malindi Road, Bamburi, Mombasa 80100, Kenya
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79%
Ranked #1 of 14 hotels in Bamburi
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
malesh639 Nairobi, Kenya
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787 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (233)
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English first
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 6 days ago NEW via mobile

So we checked in on Sunday morning, all excited, because whitesands is supposed to be a great hotel. We get off the taxi, no welcome, no friendly faces. On asking the reception if someone could help with the luggage which was at the taxi rank, we were told 'ask the porter'. No porter in sight. Next, as with most 5... More

Was this review helpful? Yes 3
Raj V, General Manager at Sarova Whitesands Beach Resort & Spa, responded to this review

Dear Guest. I would like to take this opportunity to thank you for having chosen Sarova Whitesands Beach Resort and Spa as your preferred hotel during your recent holiday and having spared time to share your memorable experience in this forum. From the outset our sincere apologies that we did not measure up to your expectations right from the check-in... More

Nairobi, Kenya
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Its a perfect place for your family exspecially if you have children the hotel is field with amazing things to do, the hotel has fantastic rooms and has has direct entry to the beach it is quite the best hotel in the area

Was this review helpful? Yes
Raj V, General Manager at Sarova Whitesands Beach Resort & Spa, responded to this review

Dear Guest. I would like to take this opportunity to thank you for having chosen Sarova Whitesands Beach Resort and Spa as your preferred hotel during your recent holiday and having spared time to share your memorable experience in this forum. We have taken note that you had a fantastic experience and the entire team is excited to have been... More

Nairobi, Kenya
1 review
3 of 5 stars Reviewed 1 week ago

I visited the hotel with my family (partner and 15 months old son). Our stay was pleasant but way below my expectations! The service was average and the workers need an attitude make over. My son was sick and puking his gutts out. I called the room service to bring him pumpkin soup only to be told to go and... More

Was this review helpful? Yes
Raj V, General Manager at Sarova Whitesands Beach Resort & Spa, responded to this review

Dear Guest, I would like to take this opportunity to thank you for having chosen Sarova Whitesands Beach Resort and Spa as your preferred hotel during your recent holiday and having spared time to share your experience in this forum. From the outset we sincerely apologize about your recent stay. It is our intention at all times that each guest... More

Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My wife and I spent 2 weeks in various National Parks in Kenya and Tanzania. It was a wonderful safari experience but we were exhausted by travelling and camping on the beaten tracks. Luckily I booked Sarova Whitesands for one week to relax and recover after safari. This decision turned out to be one of the best in my life.... More

Was this review helpful? Yes
Raj V, General Manager at Sarova Whitesands Beach Resort & Spa, responded to this review

Dear Guest. I would like to take this opportunity to thank you for having chosen Sarova Whitesands Beach Resort and Spa as your preferred hotel during your recent holiday and having spared time to share your memorable experience in this forum. We have taken note that you had a fantastic experience and the entire team is excited to have been... More

Nairobi, Nairobi, Kenya
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I have stayed in whitesand before. My last visit there was 6 years ago and I expected the same this time around. Went for a weekend getaway with my daughter and 2 friends. First of all I requested 2 rooms each having twin beds. I get there and we are told they cannot provide that and they had assured me... More

Was this review helpful? Yes 2
Raj V, General Manager at Sarova Whitesands Beach Resort & Spa, responded to this review

Dear Guest, I would like to take this opportunity to thank you for having chosen Sarova Whitesands Beach Resort and Spa as your preferred hotel during your recent holiday and having spared time to share your experience in this forum. Kindly accept our sincere apologies for the experience in accommodation, food,spa, check out and staff. We take our guest experience... More

Nairobi
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

The hotel has good ambience for relaxing, good food and hospital staff. The staff are hospital people and always willing to help. Bernard at the reception is a great person. The ozone kids club is great

Was this review helpful? Yes 1
Raj V, General Manager at Sarova Whitesands Beach Resort & Spa, responded to this review

Dear Guest. I would like to take this opportunity to thank you for having chosen Sarova Whitesands Beach Resort and Spa as your preferred hotel during your recent holiday and having spared time to share your memorable experience in this forum. We have taken note that you had a fantastic experience and the entire team is excited to have been... More

1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I have stayed at the Whitesands twice and I keep going back due to their friendly service, nice rooms and a general feeling of home away from home. However, on my last visit, I made reservations for a room and upon arriving in the evening, there was NO reservation which I found very distressful. I had luckily arrived with my... More

Was this review helpful? Yes 4
Raj V, General Manager at Sarova Whitesands Beach Resort & Spa, responded to this review

Dear Guest. I would like to take this opportunity to thank you for having chosen Sarova Whitesands Beach Resort and Spa as your preferred hotel during your recent holiday and having spared time to share your memorable experience in this forum. We profusely apologize during your recent visit that you had a very disappointing experience at Whitesands and did not... More

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

We spent 3 days at the hotel , I raved to my wife and kids about the hotel which I visted as a young boy Once we arrived ; it was dissapointement after another. The hotel management have allowed this establishment to go down the drain The staff are not motivated to serve you, it repeadtly tool over 30 min... More

Was this review helpful? Yes 1
Raj V, General Manager at Sarova Whitesands Beach Resort & Spa, responded to this review

Dear Guest, I would like to take this opportunity to thank you for having chosen Sarova Whitesands Beach Resort and Spa as your preferred hotel during your recent holiday and having spared time to share your experience in this forum. From the outset we sincerely apologize about your recent stay. It is our intention at all times that each guest... More

Nairobi, Kenya
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

This is definitely one place i would love to visit again.The whole experience was awesome from airport transfer,the shuttle was comfortable,on arrival a chilled glass of fruit juice and a warm towel. The bell boy very courteous, the dinner was scrumptious ,breakfast amazing.At meal times there was variety to choose from. Then my favorite part the jet ski experience,that was... More

Was this review helpful? Yes 1
Raj V, General Manager at Sarova Whitesands Beach Resort & Spa, responded to this review

Dear Guest. I would like to take this opportunity to thank you for having chosen Sarova Whitesands Beach Resort and Spa as your preferred hotel during your recent holiday and having spared time to share your memorable experience in this forum. We have taken note that you had a fantastic experience and the entire team is excited to have been... More

Budapest, Hungary
2 reviews
5 of 5 stars Reviewed 4 weeks ago

Overall, we really liked Whitesands and would return if we go to Mombasa again. We stayed for one week in February with our three year old son. The first three or four days they did not have the pool slide working which bothered us since we chose the location for the pools. We were still able to use the other... More

Was this review helpful? Yes
Raj V, General Manager at Sarova Whitesands Beach Resort & Spa, responded to this review

Dear Guest. I would like to take this opportunity to thank you for having chosen Sarova Whitesands Beach Resort and Spa as your preferred hotel during your recent holiday and having spared time to share your memorable experience in this forum. We have taken note that you had a fantastic experience and the entire team is excited to have been... More

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Additional Information about Sarova Whitesands Beach Resort & Spa

Address: Malindi Road, Bamburi, Mombasa 80100, Kenya
Phone Number:
Location: Kenya > Coast Province > Mombasa > Bamburi
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sarova Whitesands Beach Resort & Spa 3.5*
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Also Known As:
Sarova Whitesands Beach Resort And Spa
Sarova Whitesands Beach Hotel Bamburi
Whitesands Hotel Mombasa
Sarova Whitesands Beach Resort & Spa Kenya/Bamburi

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Amenities

Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#1 On the Beach Hotel in Bamburi #1 Top resorts Hotel in Bamburi
Hotel Class
Official Description (provided by the hotel)
Located in Mombasa on 300 meters of white sandy beach, waterfalls and swaying palms,and lush gardens, the resort offers refreshing beach holiday experiences for families, weddings, honeymoon and spa holidays. To enhance customer value, 5 star PADI dive center, MV Dania wreck,water sports are all tailored to suit the customer need. Guests may voluntarily participate in giving back to the society through our various Corporate Social Responsibility projects on request. ... more   less 
Number of rooms
338

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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