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Neptune Beach Resort

Certificate of Excellence
Bamburi Beach, Bamburi, Mombasa 83125, Kenya
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1 room 1 guest
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Neptune Beach Resort
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240 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Dubai, United Arab Emirates
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

We took it because we got an all inclusive deal and we were a family and you get all your money's worth. Very close to the beach and they had activities to keep you occupied all day. Nice pool Polite and friendly staff

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Nairobi, Kenya
2 reviews
3 of 5 stars Reviewed 3 weeks ago

We just spent three nights at Neptune Beach Resort in Mombasa, Kenya. We chose it because it offered an all inclusive package and because of that there were many families taking advantage of the same. While the restaurant staff were very friendly the reception staff were a bit sullen. Everything about the hotel has a faded feel from the musty... More 

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NEPTUNE H, Director of Sales at Neptune Beach Resort, responded to this review

Dear Sir, Dear Madam, Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many thanks for letting us know your thoughts and concerns. We have forwarded your correspondence to the relevant departments. Yours... More 

Nairobi
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Been to this place on Valentine's this year. Very nice location just 200 Meters from the mombasa malindi highway, enjoyed nice welcome and warm towels, the entrance has a chicken hatchet. The Lounge is very warm, fresh air, surprise was on the dinner n breakfast, lots of monkeys who try to snatch your food, so have to be careful, also... More 

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NEPTUNE H, Director of Sales at Neptune Beach Resort, responded to this review

Dear Sir, Dear Madam, Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many thanks for letting us know your thoughts and concerns. We have forwarded your correspondence to the relevant departments. Yours... More 

Cleo
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 23, 2015

The service, food, location was amazing! Definitely worth every penny. We were made to feel as if we were at home...every detail was taken care off. The staff are incredible!! I highly recommend this hotel.

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed June 28, 2015

We stayed one week and we had a great time. Housekeeping very good. Room kept clean all the time. Food was good. Animators were the best, funny and friendly. Reception was handy whenever we need something. Also we went safari with "beach boys" which was amazing. We'd love to be there again.

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Kaltenkirchen, Germany
Level Contributor
97 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed May 26, 2015

After a long time on the road, we arrived at Neptune Beach Resort. Patrick gave us a very warm welcome. Next morning after we slept like Babys, the next lovely person was at the reception, Duncan...wow what for a team in Neptune. The rooms are nice, the shower are great...and huge...but a little thing is not good..the mattress ...much too... More 

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Liverpool, United Kingdom
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed May 2, 2015

Stayed here in sept and was very impressed with the service and quality of everything about the hotel , the location is perfect rite on the beach the food is amazing there are plenty of trips to book at reception the pool area is great for relaxing and the pool bar is a great place to watch the world go... More 

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Gdansk, Poland
Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed April 14, 2015

We went to Kenya at the beginning of March, 2015. We were a group of 5 and we had 2 standard rooms, south side. Overall, I would say the rooms were clean, quiet and spacious. I wouldn't say the beds were the most comfortable ones in the world but good enough for the amount of time you end up spending... More 

Was this review helpful? Yes 1
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed April 10, 2015 via mobile

We stayed for a week April when the weather is close to perfect. Bright sunny days with light breeze throughout the day. Neptune beach resort is at the end of Bamburi beach which is a great advatange because the beach boys (touting for you to go on the boats, watersport, buy curios etc) are few and far between and not... More 

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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 1, 2015

My stay at Neptunes was amazing, food and drinks were inclusive and the staff are warm, jovial, entertaining and wondrously social. Although my husband was doubtful to even come to Kenya this experience blew his mind and he has started planning for the whole family's next vacation again at Neptunes Mombasa Kenya in a couple years.

Was this review helpful? Yes 1
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