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All 14 Bamburi hotels

Neptune Beach Resort

4.0 of 5 Resort (All-Inclusive)   |   Bamburi Beach | 83125, Mombasa, Bamburi, Mombasa, Kenya
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Neptune Beach Resort
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Ranked #4 of 14 Hotels in Bamburi
A recent review
5 of 5 stars Reviewed October 19, 2014
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222 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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2 reviews
2 of 5 stars Reviewed 3 weeks ago

This hotel has a beautiful beach but has certifiably been the worst service ever experienced in the last 5 trips to the coast over 5yrs. The waiters are either dull or inattentive. The booking agent no good being unavailable most times and very slow to respond. Not childrens entertainment and no manager seen during the trip. Evening entertainment very limited... More 

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Neptune H, Director of Sales at Neptune Beach Resort, responded to this review

Dear Sir, Dear Madam, Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many thanks for letting us know your thoughts and concerns. We have forwarded your correspondence to the relevant departments. Yours... More 

Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 19, 2014 via mobile

My wife and I stayed here for a short break arriving mid October for a shorts break before we went to Tanzania on safari. I cannot praise this hotel enough. We stayed in room 302 overlooking the pool and beach and it was just perfect. The staff are all amazingly attentive and more than happy to help at any time... More 

Was this review helpful? Yes 2
Top Contributor
54 reviews 54 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed September 27, 2014

I stayed at this location for a few nights while traveling with for work. It is near several shopping places, there is a wide variety of vendors on the beach. If you do not like the aggressiveness of the vendors, just go back to the hotel and they will leave you alone. The beach vendors hand carved several items for... More 

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Eindhoven, The Netherlands
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 15, 2014 via mobile

We stayed for only 5 Days in Neptune, but had a great time. Excellent and friendly staff! We enjoyed every day. It's a very clean resort, also the swimmingpool is cleaned every day. Because it's not a huge resort it felt like a homestay. People on the beach are friendly and of course they like it when you buy something,... More 

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4 reviews 4 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed September 4, 2014 via mobile

Had the greatest time here. The pool was awesome, beach beautiful. Food was great. I loved the open concept of the hotel, it felt like I was outdoors all the time which is exactly what I want when at the beach! The bar and couches inside were great when I needed to relax. Also had a wonderful massage and pedicure.... More 

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Nairobi Region, Kenya
1 review
5 of 5 stars Reviewed September 1, 2014

I had a great time at Neptume. The service was splendid, staff friendle and the varoius activities that kept me and my family engaged throughout the time. They were also very flexible on check out to accomodate our flight times

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Pickering, Canada
2 reviews
5 of 5 stars Reviewed August 31, 2014

We spent 3 nights at the Neptune Beach resort following 7 days of Safaris. This was a perfect way to end an amazing trip. By the time we reached the resort we were ready for a relaxing, low key couple of days and we definitely got that. The pool area is beautiful with a separate shallow area for small kids... More 

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Washington DC, District of Columbia
Senior Contributor
34 reviews 34 reviews
10 hotel reviews
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed August 10, 2014

We recently spent 3 days at this hotel in Mombasa. We were greeted at the front desk with a cool drink and were able to check in quickly, before being led to our room. Throughout our stay, we found the entire staff to be very friendly and always helpful. We stayed in one of the suites which was quite spacious... More 

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Pfaffstatten, Austria
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 7, 2014

The Neptune Beach Resort in Bamburi / Mombasa is a good, very family-run hotel. Not too long, but everything available. Extremely friendly and helpful staff. So I gladly give from the heart for a recommendation on the item. Alexandra and Walter

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Leeds, United Kingdom
3 reviews 3 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 4, 2014

We arrived at Neptune Beach Hotel in the taxi transfer that had been organised by the hotel. We were greeted with big, warm smiley faces and a nice cold drink. There had been a few hiccoughs with our internal flight and were having issues with our travel agent however, the staff were more than sympathetic and more than accommodating in... More 

Was this review helpful? Yes 2
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Additional Information about Neptune Beach Resort

Address: Bamburi Beach | 83125, Mombasa, Bamburi, Mombasa, Kenya
Location: Kenya > Coast Province > Mombasa > Bamburi
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Neptune Beach Resort 4*
Number of rooms: 78
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Also Known As:
Sentido Neptune Beach Hotel Bamburi
Neptune Beach Hotel
Neptune Beach Resort Kenya/Bamburi
Hotel Style:
#2 Top resorts Hotel in Bamburi
#2 Luxury Hotel in Bamburi
#4 On the Beach Hotel in Bamburi

234 photos of this hotel

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Dining (15)
Hotel & grounds (39)
Room/suite (17)
Pool/beach area (38)
Family/play areas (4)
View from room (15)
Bathroom (1)
Other (87)

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Hotel & grounds (7)
Dining (4)
Pool/beach area (5)
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