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Ona El Marques

Certificate of Excellence
Calle las Rosas, 4, 38685 Santiago del Teide, Tenerife, Spain
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1 room 1 adult
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Ona El Marques
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146 Reviews from our TripAdvisor Community

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North East Coast
Level Contributor
78 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
5 of 5 stars Reviewed 1 week ago

First of all, visitors should be aware that this is not an hotel but a community of owners who are the sole proprietors. As such, service and assistance are extremely efficient, but please do not expect room service! The restaurant has been upgraded, and now offers an excellent range of daytime snacks, a table dhote dinner menu which changes daily,... More 

Helpful?
Thank ChristoJH
Onahotels, Director de Relaciones con Clientes at Ona El Marques, responded to this review

Dear Mr ChristoJH, We would like to thank you for the time spent in sharing your opinion through TripAdvisor. We are sure that your comments will help other users to enjoy their stay with us even more, and we are very pleased that you appreciated the improvements that have taken place in our restaurant. We would like to point out,... More 

tommolane
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is the second time we have stayed here. The apartment was on the second floor with a sea view & was spacious, comfortable, clean & well maintained. If you want to cook, the kitchen equipment is more than adequate. Good shower, plentiful hot water, plus a GOOD hairdryer. There was plenty of space/loungers for sunbathing. We did not use... More 

Helpful?
Thank tommolane
Onahotels, Director de Relaciones con Clientes at Ona El Marques, responded to this review

Dear Mrs tommolane, Thank you very much for your warm comment, which is a great motivation for the whole team. Ensuring that all our guests have a fabulous stay is our main objective and knowing that we have achieved it gives us pride. We hope to host you again in your future visit. Sincerely, More 

ESSEX
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Very clean and well maintained. Excellent service from reception when a problem occurred. The apartments have all things in that you would want for a holiday including a washing machine (meaning that you could bring less stuff, ideal if you bring kids ). Although no shop on site there is a 'back gate' key to get to the supermarket or... More 

Helpful?
Thank picassoEssex
Onahotels, Director de Relaciones con Clientes at Ona El Marques, responded to this review

Dear Mr/Mrs PicassoEssex, Thank you for your time and for sharing your opinion with us. We are pleased that you enjoyed your stay in our resort. We are sure that all your suggestions will help other customers to enjoy their stay at Ona El Marqués even more. We look forward to welcoming you back to the hotel. Kind regards, More 

Perthshire
Level Contributor
60 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
5 of 5 stars Reviewed 5 weeks ago

These apartments are spacious, well equipped and well looked after. There are good facilities including a swimming pool which is heated to the extent we could swim at 9 am on Christmas morning. We had an excellent view over to La Gomera and the complex is situated near to the centre of Los Gigantes. The only drawback might be that... More 

Helpful?
Thank Logie88
Onahotels, Director de Relaciones con Clientes at Ona El Marques, responded to this review

Dear Mr/Mrs Logie88, Thank you for your time and for sharing your opinion with us. We are pleased that you enjoyed your stay in our resort. We are sure that all your suggestions will help other customers to enjoy their stay at Ona El Marqués even more. We look forward to welcoming you back to the hotel. Kind regards, More 

Leicester, United Kingdom
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed December 12, 2015 via mobile

We have stayed here twice now and the only negative is the hill you need to negotiate from Los Gigantes, which keeps you fit if nothing else! The whole complex is immaculate with staff maintaining it every day. The apartments have everything you need and ours had a wonderful view of La Gomera and was a sun trap from midday... More 

Helpful?
2 Thank Camilla F
Onahotels, Director de Relaciones con Clientes at Ona El Marques, responded to this review

Dear Mrs. Camilla F, Thank you for your time and for sharing your opinion with us. We are particularly pleased that you had a pleasant stay. The whole team strives daily to fulfil all the needs of our customers, and we are pleased that on this occasion, we have managed to make your stay a memorable one. We are sure... More 

long whatton
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed November 21, 2015

Such a great place to stay, all bedrooms are being upgraded in the next 2 weeks and also a brand new kitchen. Half board is available for 48 euros per person for 3 days, these can be split across the holiday, excellent value.

Helpful?
Thank bargepoleLongWhatton
Onahotels, Director de Relaciones con Clientes at Ona El Marques, responded to this review

Dear Mr. bargepoleLongWhatton, Thank you for your time and for sharing your opinion with us. We are pleased that you enjoyed your stay in our resort. We are sure that all your suggestions will help other customers to enjoy their stay at Ona El Marqués even more. We look forward to welcoming you back to the hotel. Kind regards, More 

Southampton, United Kingdom
1 review
5 of 5 stars Reviewed November 17, 2015

We had a week long stay at El Marques and included our new grandchild of 11 months old. The staff arranged for all of the cots and high chair for the baby. This will be the 25th year of visiting El Marques and it continues to be friendly and welcoming. It is very well positioned with easy access to Los... More 

Helpful?
Thank Tony B
Onahotels, Director de Relaciones con Clientes at Ona El Marques, responded to this review

Dear Mr. Tony B, Thank you for your time and for sharing your opinion with us. We are particularly pleased that you had a pleasant stay. The whole Ona El Marqués team strives daily to fulfil all the needs of our customers, and we are pleased that on this occasion, we have managed to make your stay a memorable one.... More 

Bournemouth, United Kingdom
Level Contributor
3 reviews
5 of 5 stars Reviewed November 8, 2015 via mobile

What an amazing place. Home from home. The apartment had two bathrooms and was so clean. The staff were fab apart from the pool attendant who spent most of his time on his phone! Not very safe for kids swimming, he wasn't watching half the time! Would definitely recommend.

Helpful?
Thank samantha m
Onahotels, Director de Relaciones con Clientes at Ona El Marques, responded to this review

Dear samantha m, Thank you very much for your warm comment, which is a great motivation for the whole team. Ensuring that all our guests have a fabulous stay is our main objective and knowing that we have achieved it gives us pride. We hope to host you again in your future visit. Sincerely, More 

Loughton, United Kingdom
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed November 2, 2015

We had a week long stay at El Marques over the half term holiday. It is very well positioned with easy access to Los Gigantes and a bus stop a minutes walk. It was very handy having 2 supermarkets so close. All the amenties were good and we had a very enjoyable week. We never ate in the restaurant so... More 

Helpful?
Thank Essex1982
Onahotels, Director de Relaciones con Clientes at Ona El Marques, responded to this review

Dear Mrs, Essex1982 We would like to thank you for the time spent in sharing your opinion through TripAdvisor. We are sure that your comments will help other users to enjoy their stay with us even more. The whole Ona El Marqués's team strives daily to fulfil the wishes of our guests and our ultimate reward is customer satisfaction. We... More 

stockport
Level Contributor
34 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed October 10, 2015

The accommodation is fabulous. Perfect. The pool area is clicky and we were really not made welcome as we were not "owners" only visitors. The pool area is really cramped. You can hear people next to you both conversation and snoring wise.

Helpful?
Thank magscat
Onahotels, Director de Relaciones con Clientes at Ona El Marques, responded to this review

Dear magscat, From Ona El Marques we want to thank you for the time taken in posting your opinion in regard to your experience in our aparthotel. We are very sorry to read you had the impression that you were not welcome at the pool area, but we assure you that what you experienced was an isolated issue. We would... More 

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