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Ona El Marques

Certificate of Excellence
Calle las Rosas, 4, 38685 Santiago del Teide, Tenerife, Spain
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Ona El Marques
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115 Reviews from our TripAdvisor Community

Traveler rating
    68
    35
    7
    1
    4
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51
36
3
Business
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
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  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (115)
  • Mar-May only
    (26)
  • Jun-Aug only
    (33)
  • Sep-Nov only
    (27)
  • Dec-Feb only
    (29)
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1 of 5 stars Reviewed 3 days ago NEW via mobile

Rooms are okay but my problem is with the reception They told us our bus trip up tiede was on a tuesday night only to find out it was thursday so we wasted awhole day Went back on thursday to the spot they said we would get picked up only to wait 45 minutes and then be told we weren't... More 

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Falkirk
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

El Marquese Los Gigantes. September 2014 we booked and were bowled over by the ambiance of this resort, which has efficient, courteous, helpful staff throughout every level. We re-booked for April 2015. Guests can freely interchange for entertainment/leisure facilities at the sister resort La Rosa, situated at the cul-de-sac of the road, in which these are the only two resorts.... More 

Was this review helpful? Yes 2
Onahotels, Director de Relaciones con Clientes at Ona El Marques, responded to this review

Dear Ceannloch, We would like to thank you for the time spent in sharing your opinion through TripAdvisor. We are sure that your comments will help other users to enjoy their stay with us even more. The whole Ona El Marqués team strives daily to fulfil the wishes of our guests and our ultimate reward is customer satisfaction. We look... More 

Sheffield(UK)
Level Contributor
173 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 129 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This was our first stay at El Marques although we have visited the PS and LG areas many times. The resort is well located with good access to two supermarkets and almost equidistant between Puerto Santiago and Los Gigantes. Alcala and San Juan are easily accessed by local Titsa Bus. We exchanged for a two bed unit which whilst dated... More 

Was this review helpful? Yes 1
Onahotels, Director de Relaciones con Clientes at Ona El Marques, responded to this review

Dear Xante, Thank you for your time and for sharing your opinion with us. We are pleased that you enjoyed your stay in our resort. We are sure that all your suggestions will help other customers to enjoy their stay at Ona El Marqués even more. We look forward to welcoming you back to the hotel. Kind regards, More 

2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My daughter (aged 8) and I have just returned from spending a week at this wonderful resort. We were visiting with my parents who are frequent visitors, but this was our first visit. I now understand why my parents return so often!! A friendly 'hola' can be found at every turn be it the resort manager or the lady who... More 

Was this review helpful? Yes 2
Onahotels, Director de Relaciones con Clientes at Ona El Marques, responded to this review

Dear 187mumof3, Thank you very much for your warm comment, which is a great motivation for the whole team. Ensuring that all our guests have a fabulous stay is our main objective and knowing that we have achieved it gives us pride. We hope to host you again in your future visit. Sincerely, More 

Heywood, United Kingdom
Level Contributor
25 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed April 8, 2015

My wife and I have visited this spot three times over the past 3 years. We found all the staff pleasant and helpful. This year was no exception. They were all at their best from checking in to leaving.Would definitely encourage anyone thinking of visiting this resort to book this excellent location.

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Onahotels, Director de Relaciones con Clientes at Ona El Marques, responded to this review

Dear Mr Kay H, Thank you very much for your warm comment, which is a great motivation for the whole team. Ensuring that all our guests have a fabulous stay is our main objective and knowing that we have achieved it gives us pride. We hope to host you again in your future visit. Sincerely, More 

Folkestone, United Kingdom
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed March 30, 2015

Stayed there for 3 week in a lovely apartment with a gorgeous view . We had everything we needed - washing machine, microwave, toaster, etc in the kitchen. Large flat screen TV, DVD player, 3 piece suite, dining table and chairs , coffee table and lamps. In the lounge. The balcony had table and chairs, sun loungers and parasol and... More 

Was this review helpful? Yes
Onahotels, Director de Relaciones con Clientes at Ona El Marques, responded to this review

Dear Mr Kay H, Thank you for your time and for sharing your opinion with us. We are pleased that you enjoyed your stay in our resort. We are sure that all your suggestions will help other customers to enjoy their stay at El Marques even more. We look forward to welcoming you back to the hotel. Kind regards, More 

Durham, United Kingdom
Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed March 25, 2015

El Marques is a lovely friendly place to stay. Apartment cleaned and bedding changed twice during the week. Staff friendly and helpful. Entertainment every night, 2x happy hours each night in bar. Lifeguard on duty at the pool, also small childrens pool. Gated community, unfortunately on a steep hill but a nice walk to the harbour. Plenty of bars and... More 

Was this review helpful? Yes 2
Onahotels, Director de Relaciones con Clientes at Ona El Marques, responded to this review
Google Translation

Apreciada PammyS1, Muchas gracias por su afectuoso comentario el cual, supone una gran motivación para todo el equipo. Conseguir que... More 

St Helens, United Kingdom
Level Contributor
31 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed February 22, 2015 via mobile

We always get away over New Year and thought we would try Tenerife again after the decent weather we had in Las Americas last year. It can now be quite cold over the winter months, more unpredictable than it used to be 10 or 15 years ago. We were very lucky with the weather, and very lucky with this great... More 

Was this review helpful? Yes 2
Onahotels, Director de Relaciones con Clientes at Ona El Marques, responded to this review

Dear Mr Steve, Thank you for your time and for sharing your opinion with us. We are particularly pleased that you had a pleasant stay. The whole team strives daily to fulfil all the needs of our customers, and we are pleased that on this occasion, we have managed to make your stay a memorable one. We are sure that... More 

Lancashire, United Kingdom
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed February 18, 2015

We went here quite by accident 4 years ago after being relocated owing to finding our original property in poor condition. We were offered a pent house 3 bedroom apartment which overlooked the sea and cliffs. We were delighted. We returned 2 yrs ago to find the accommodation just as good but major building work across the road (now completed)... More 

Was this review helpful? Yes 1
Onahotels, Director de Relaciones con Clientes at Ona El Marques, responded to this review

Dear Mrs Peacefield123 Let me thank you for the time spent on your comment and for sharing it with all TripAdvisor travellers. It is always a pleasure to see firsthand the satisfaction of all our customers and to know that in your specific case we have achieved our ultimate aim. This encourages us to keep working on the same basis... More 

Flitwick, United Kingdom
Level Contributor
47 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 stars Reviewed January 25, 2015

Just back from our (more or less) annual pilgrimage. As always, 100% reliable. Ana and her team really do go the extra mile. Why go anywhere else - superb accommodation, lovely staff, and almost guaranteed sun, even in January. Thanks again Ana and your crew.

Was this review helpful? Yes 1
Onahotels, Director de Relaciones con Clientes at Ona El Marques, responded to this review
Google Translation

Apreciado 338deAshton, Muchas gracias por su afectuoso comentario el cual, supone una gran motivación para todo el equipo. Conseguir que... More 

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