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Ona El Marques

Certificate of Excellence
Calle las Rosas, 4, 38685 Santiago del Teide, Tenerife, Spain
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Ona El Marques
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121 Reviews from our TripAdvisor Community

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    39
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (121)
  • Mar-May only
    (26)
  • Jun-Aug only
    (39)
  • Sep-Nov only
    (27)
  • Dec-Feb only
    (29)
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Okehampton, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Very clean, rooms are dated but absolutely spotless!! Couldn't ask for more really. The food is very basic and full English is more of a dull English. However cannot fault anything else at all. Staff are very friendly. We are very impressed.

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Preston Lancashire
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I have been holidaying in El Marques since it was built and also its neighbour Las Rosas. Las Rosas used to be the poor relation, Not any more! The food provided at El Marques can only be described as dire. As for entertainment you will only get the cheapest acts available or none at all! The apartments are great, the... More 

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Surrey England
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

We have been timeshare owners at this resort for 18 years and come twice a year. Ana and her staff are excellent and nothing is too much trouble. The apartments are very adequately furnished with everything in the kitchen you could ever need. The apartments are always spotlessly clean and maintained. Repairs should they be needed are attended to very... More 

Was this review helpful? Yes 1
New Malden, United Kingdom
4 of 5 stars Reviewed 2 weeks ago

As a visitor to this resort for the second time my only criticism is the poor food in the restaurant and the restaurant itself all needs lot of attention as this in my opinion is letting the otherwise very pleasant location down chris

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Redhill, United Kingdom
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We have just returned from our annual stay at El Marques. As usual on arrival the reception staff were very friendly and accommodating. The rooms as always were very clean and well equipped. The bar/restaurant staff again very friendly, unfortuatley the food quality was not always as it should be, my wife ordered spaghetti bollagnae and she was unable eat... More 

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Onahotels, Director de Relaciones con Clientes at Ona El Marques, responded to this review

Dear Keith S, From Ona El Marques we want to thank you for the time taken in posting your opinion in regard to your experience in our aparthotel. Your comments and suggestions are highly appreciated, thanks to them, we can identify our weak points and at the same time, make improvements in our service. I remain at your disposal and... More 

Level Contributor
3 reviews
5 of 5 stars Reviewed 3 weeks ago via mobile

Highly recommended for family's brilliant service everything in site shops near by and bus for transport lots of tours near harbour and plenty restaurants near by for eating out pool fantastic has children's pool for toddlers food is amazing on site bar staff very polite

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Onahotels, Director de Relaciones con Clientes at Ona El Marques, responded to this review

Dear Julie M, Thank you very much for your warm comment, which is a great motivation for the whole team. Ensuring that all our guests have a fabulous stay is our main objective and knowing that we have achieved it gives us pride. We hope to host you again in your future visit. Sincerely, More 

Falkirk
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed June 18, 2015

El Marquese Los Gigantes. September 2014 we booked and were bowled over by the ambiance of this resort, which has efficient, courteous, helpful staff throughout every level. We re-booked for April 2015. Guests can freely interchange for entertainment/leisure facilities at the sister resort La Rosa, situated at the cul-de-sac of the road, in which these are the only two resorts.... More 

Was this review helpful? Yes 2
Onahotels, Director de Relaciones con Clientes at Ona El Marques, responded to this review

Dear Ceannloch, We would like to thank you for the time spent in sharing your opinion through TripAdvisor. We are sure that your comments will help other users to enjoy their stay with us even more. The whole Ona El Marqués team strives daily to fulfil the wishes of our guests and our ultimate reward is customer satisfaction. We look... More 

Sheffield(UK)
Level Contributor
173 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 131 helpful votes
4 of 5 stars Reviewed June 12, 2015

This was our first stay at El Marques although we have visited the PS and LG areas many times. The resort is well located with good access to two supermarkets and almost equidistant between Puerto Santiago and Los Gigantes. Alcala and San Juan are easily accessed by local Titsa Bus. We exchanged for a two bed unit which whilst dated... More 

Was this review helpful? Yes 1
Onahotels, Director de Relaciones con Clientes at Ona El Marques, responded to this review

Dear Xante, Thank you for your time and for sharing your opinion with us. We are pleased that you enjoyed your stay in our resort. We are sure that all your suggestions will help other customers to enjoy their stay at Ona El Marqués even more. We look forward to welcoming you back to the hotel. Kind regards, More 

2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed June 5, 2015

My daughter (aged 8) and I have just returned from spending a week at this wonderful resort. We were visiting with my parents who are frequent visitors, but this was our first visit. I now understand why my parents return so often!! A friendly 'hola' can be found at every turn be it the resort manager or the lady who... More 

Was this review helpful? Yes 2
Onahotels, Director de Relaciones con Clientes at Ona El Marques, responded to this review

Dear 187mumof3, Thank you very much for your warm comment, which is a great motivation for the whole team. Ensuring that all our guests have a fabulous stay is our main objective and knowing that we have achieved it gives us pride. We hope to host you again in your future visit. Sincerely, More 

Heywood, United Kingdom
Level Contributor
25 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed April 8, 2015

My wife and I have visited this spot three times over the past 3 years. We found all the staff pleasant and helpful. This year was no exception. They were all at their best from checking in to leaving.Would definitely encourage anyone thinking of visiting this resort to book this excellent location.

Was this review helpful? Yes
Onahotels, Director de Relaciones con Clientes at Ona El Marques, responded to this review

Dear Mr Kay H, Thank you very much for your warm comment, which is a great motivation for the whole team. Ensuring that all our guests have a fabulous stay is our main objective and knowing that we have achieved it gives us pride. We hope to host you again in your future visit. Sincerely, More 

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