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Ona El Marques

Certificate of Excellence
Calle las Rosas, 4, 38685 Santiago del Teide, Tenerife, Spain
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1 room 1 guest
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128 Reviews from our TripAdvisor Community

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Traveler rating
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    45
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
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    (128)
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    (26)
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    (46)
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    (29)
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St Helens, United Kingdom
Level Contributor
18 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

lovely place, fabulous views and clean rooms. The bar/restaurant has nice food a reasonable prices, they also have entertainment on. The pool is fab but unfortunately it is a nightmare to get sun beds, the 'no reserving sun beds' policy is ignored completely and nothing is done about it so if you want a sun bed you have to get... More 

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Onahotels, Director de Relaciones con Clientes at Ona El Marques, responded to this review

Dear ellenlunttravis, Let me thank you for the time spent on your comment and for sharing it with all TripAdvisor travellers. It is always a pleasure to see firsthand the satisfaction of all our customers and to know that in your specific case we have achieved our ultimate aim. This encourages us to keep working on the same basis every... More 

London
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

We visited El marques for the third time this summer. The apartments and facilities within the complex continue to be of a high standard. Travelling with two small children is always a challenge but having a well equipped childproof apartment and a lovely relaxed pool area helped. Unfortunately the surrounding area has really deteriorated in the last few years with... More 

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Onahotels, Director de Relaciones con Clientes at Ona El Marques, responded to this review

Dear Julie, We would like to thank you for the time spent in sharing your opinion through TripAdvisor. We are sure that your comments will help other users to enjoy their stay with us even more. The whole Ona El Marques team strives daily to fulfil the wishes of our guests and our ultimate reward is customer satisfaction. We look... More 

Level Contributor
19 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Have stayed her 5 times now. Always immaculately clean. Apartments facilities are great and even include a washing machine. Pool is nice and there are plenty of sun beds. Staff always very helpful. Reasonable supermarkets close by some with their own bakeries. Steep hill down to Los Gigantes where there are nice places to eat and shop. Have always preferred... More 

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Onahotels, Director de Relaciones con Clientes at Ona El Marques, responded to this review

Dear Kanobe, We would like to thank you for the time spent in sharing your opinion through TripAdvisor. We are sure that your comments will help other users to enjoy their stay with us even more. The whole Ona El Marqués team strives daily to fulfil the wishes of our guests and our ultimate reward is customer satisfaction. We look... More 

Reading, United Kingdom
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 1 week ago

Just had 12 nights at this resort in a 2 bedroom 2 bathroom apartment, very clean and spacious, with lovely sea views. Enjoyed eating at the on site restaurant, plenty of choice, very reasonable and good service. Plenty to do in the area, also lots of good eateries within walking distance. Good value for money.

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Onahotels, Director de Relaciones con Clientes at Ona El Marques, responded to this review

Dear Maryn, Let me thank you for the time spent on your comment and for sharing it with all TripAdvisor travellers. It is always a pleasure to see firsthand the satisfaction of all our customers and to know that in your specific case we have achieved our ultimate aim. This encourages us to keep working on the same basis every... More 

Rugby, United Kingdom
Level Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

As an opener, we are timeshare owners at this resort, apartment 131 in both August and December. We've enjoyed our regular holidays at El Marques. Our two bed apartment is spacious and well equipped, with the kitchen for those occasions you want to dine in rather than pick from the large number of restaurants on your doorstep. The view of... More 

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Onahotels, Director de Relaciones con Clientes at Ona El Marques, responded to this review

Dear Sean, Thank you very much for your warm comment, which is a great motivation for the whole team. Ensuring that all our guests have a fabulous stay is our main objective and knowing that we have achieved it gives us pride. We hope to host you again in your future visit. Sincerely, More 

Wolverhampton, United Kingdom
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Another wonderful stay at El Marques (58D). We wondered if we would find changes since becoming part of the Ona Group but happy to say everything seemed as good as ever! We booked an extra few days before our usual week and we were delighted to be in our usual apartment, which has had a lick of paint! I felt... More 

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Onahotels, Guest Relations Manager at Ona El Marques, responded to this review

Dear Mr Gail W, Thank you for your time and for sharing your opinion with us. We are particularly pleased that you had a pleasant stay. The whole Ona El Marqués team strives daily to fulfil all the needs of our customers, and we are pleased that on this occasion, we have managed to make your stay a memorable one.... More 

Birmingham, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

First time to Tenerife and would definitely return to El Marques. Room was really lovely and clean, the view from the balcony was amazing (room 147D) Staff were excellent, very friendly. Pool was very well kept and we never struggled to get a sunbed. Only criticism is that the food in the restaurant could be a little better but there... More 

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Onahotels, Guest Relations Manager at Ona El Marques, responded to this review

Dear Mrs GailJohnst1, Thank you for your time and for sharing your opinion with us. We are pleased that you enjoyed your stay in our resort. We are sure that all your suggestions will help other customers to enjoy their stay at Ona El Marques even more. We look forward to welcoming you back to the hotel. Kind regards, More 

Okehampton, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 25, 2015

Very clean, rooms are dated but absolutely spotless!! Couldn't ask for more really. The food is very basic and full English is more of a dull English. However cannot fault anything else at all. Staff are very friendly. We are very impressed.

Was this review helpful? Yes 1
Onahotels, Guest Relations Manager at Ona El Marques, responded to this review

Dear Mrs Geloccha, Thank you for your time and for sharing your opinion with us. We are pleased that you enjoyed your stay in our resort. We are sure that all your suggestions will help other customers to enjoy their stay at Ona El Marques even more. We look forward to welcoming you back to the hotel. Kind regards, More 

Preston Lancashire
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed July 21, 2015

I have been holidaying in El Marques since it was built and also its neighbour Las Rosas. Las Rosas used to be the poor relation, Not any more! The food provided at El Marques can only be described as dire. As for entertainment you will only get the cheapest acts available or none at all! The apartments are great, the... More 

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Onahotels, Guest Relations Manager at Ona El Marques, responded to this review

Dear Mr Veritas51, Thank you for your time and for sharing your opinion with us. We are pleased that you enjoyed your stay in our resort. We are sure that all your suggestions will help other customers to enjoy their stay at Ona El Marques even more. We look forward to welcoming you back to the hotel. Kind regards, More 

Surrey England
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 19, 2015

We have been timeshare owners at this resort for 18 years and come twice a year. Ana and her staff are excellent and nothing is too much trouble. The apartments are very adequately furnished with everything in the kitchen you could ever need. The apartments are always spotlessly clean and maintained. Repairs should they be needed are attended to very... More 

Was this review helpful? Yes 1
Onahotels, Guest Relations Manager at Ona El Marques, responded to this review

Dear Mrs Sandra7755, Thank you for your time and for sharing your opinion with us. We are pleased that you enjoyed your stay in our resort. We are sure that all your suggestions will help other customers to enjoy their stay at Ona El Marques even more. We look forward to welcoming you back to the hotel. Kind regards, More 

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