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Ruslamere Hotel, Spa & Conference Centre

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14 Langeberg Rd, Durbanville 7551, South Africa
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Spa voucher 30min
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Ruslamere Hotel, Spa & Conference Centre
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Ruslamere Hotel, Spa & Conference Centre
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92 Reviews from our TripAdvisor Community

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Traveler rating
    53
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    3
    9
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10
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • German first
  • Any
English first
  • All months
    (92)
  • Mar-May only
    (31)
  • Jun-Aug only
    (27)
  • Sep-Nov only
    (16)
  • Dec-Feb only
    (18)
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Cape Town
1 review
4 of 5 stars Reviewed yesterday NEW

Nice quiet environment even though in the midst of town. The service was excellent and conference facilities good. Nothing seemed to be too much to ask from the staff. It feels like home way from home.

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Cape Town
1 review
4 of 5 stars Reviewed 2 days ago NEW

Excellent hotel with great restaurant providing personal service. The conference centre had sufficient easily located power points for laptops. Fortunately I had my 3G dongle as the wi-fi was down for the duration of our stay

Review collected in partnership with this hotel

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RussRathbone, Owner at Ruslamere Hotel, Spa & Conference Centre, responded to this review

Hi Richard Thank you for your TripAdvisor review, you feed back makes our job so much easier. As product owners we are always trying to improve or guests experience and recently we installed Neotels Fibre optic data line. This is meant to improve your experience and reading your mail about our wireless offering makes me mad. Please accept our apology... More 

Cape Town
1 review
4 of 5 stars Reviewed 2 days ago NEW

Unfortunately my stay wasn't long enough to enjoy all that the Hotel offers. Arrived late and left early the next morning ...... Staff was friendly and hotel located conveniently for business purposes.

Review collected in partnership with this hotel

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RussRathbone, Owner at Ruslamere Hotel, Spa & Conference Centre, responded to this review

Hi Hanelie Thank you for taking the time and effort for your TripAdvisor feedback and for choosing to stay with us recently. We really hope that you will return soon so that you can experience all that Ruslamere has to offer. On behalf of the owners and staff I would like to thank you and welcome you back in the... More 

Cape Town
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW

In general, the facilitation of the last function, from the beginning to the end, did not did not meet the expectation. The fact that the function was not shown in the reservation book at the time of delivering the flowers to the venue, the afternoon prior to the function, is indicative of disorganization. My only appeal is for the internal... More 

Review collected in partnership with this hotel

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RussRathbone, Owner at Ruslamere Hotel, Spa & Conference Centre, responded to this review

Hi Annie-Lita On be half of the owners Gizzy and I and the staff of Ruslamere would like to thank you for providing us the opportunity to reply to your Tripadvisor and for your numerous function bookings that we have attended in the past. While I hear that you had issues for you breakfast function on the 28th June which... More 

London, United Kingdom
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

Whenever I am on business in Cape Town I prefer to stay at the lodge as it is only a 25 minute drive away. The lodge offers a home from home environment and fantastic value for money compared to the large city hotels. The facilities are outstanding, including the new health spar that opened recently. The quality of service and... More 

Review collected in partnership with this hotel

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RussRathbone, Owner at Ruslamere Hotel, Spa & Conference Centre, responded to this review

Hi Gary As owners, management and staff, I would like to thank you you for your encouragement and support by giving us this fabulous Trip Adviser review really makes our hard work and efforts worth it. Until next time, my staff and I look forward to welcoming you back as part of our Ruslamere family. Thank you. Russ and Gizzy... More 

Cape Town
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Ruslamere has a very earthy and modern feel to it. It was warm and welcoming, the staff were friendly and polite, the restaurant served some great food, and the room wasn't too bad either (although the other features were certainly more emphasized during my stay). It is also well situated, providing easy access to the surrounding areas. I did stay... More 

Review collected in partnership with this hotel

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RussRathbone, Owner at Ruslamere Hotel, Spa & Conference Centre, responded to this review

Hi Byron. How delighted owners and management are to have received your great TripAdvisor review on our product and service form your recent stay with us. On behalf of my wife Gizzy, our staff and myself I would like to thank you for the time and effort it took you to write this great review. Until next time! Thanks More 

Cape Town
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Ruslamere staff looked after me like family. The Day Spa was an absolute blessing and treat.I would like to congratulate Russell and Gisela Rathbone with the great job they are doing looking after their guests and their sincere friendship and exceptional hospitality. I will recommend Ruslamere to friends and family in RSA as well as Australia. Thank you very, very... More 

Review collected in partnership with this hotel

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RussRathbone, Owner at Ruslamere Hotel, Spa & Conference Centre, responded to this review

Hi Rochelle Once in a while people take all preference over material performance or measurements. This TripAdvisor review is one of these moments for which I must thank you. On behalf of the owners, management and staff we thank you for your encouragement and review that holds us, a little product in Cape Town and South Africa that pretends to... More 

Cape Town
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Had my parents stay at Ruslamere for one weeknight and 2 weekend nights. They didn't have hot water in the room on the Friday morning, and the bathroom extractor fan did not work. Also, they really struggled to lock the bedroom door. Also, the breakfast wasn't anything to brag about.

Review collected in partnership with this hotel

Was this review helpful? Yes
RussRathbone, Owner at Ruslamere Hotel, Spa & Conference Centre, responded to this review

Thank you for your constructive TripAdvisor review and for bringing the problems to our attention as this made our job so much easier and avoided impacting other guests. As owners and management we really appreciate clients like you and look forward to welcoming you back and improving on your last experience. From the management and staff of Ruslamere, Rusty Oak... More 

Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We were 2 adults and 3 kids. The childres enjoyed all the facilities in the garden. A few swimming pools to choose from. The food was beautifully presented and delicious. All the rooms are comfortable and equipped with luxury bedding and towels. We truly received more than what we expected. The good service rounded this splendid experience off.

Was this review helpful? Yes 1
RussRathbone, Owner at Ruslamere Hotel, Spa & Conference Centre, responded to this review

Hi MV. How delighted and rewarding it is as Owners and staff to receive such an outstanding review. My wife and partner Gizzy and I thank you on behalf of our entire team because comments and encouragements like your review makes all the difference. Thank you and bless you. From the fabulous suburb of Durbanville in the majestic city of... More 

Polokwane, South Africa
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is my third business visit to Ruslamere in Durbanville Western Cape! Every time the service and food exceeds my expectations. Friendly staff good food, wine and accommodation!! Huge portions good value for money!! Peaceful surrounding in a tranquil setting!!

Was this review helpful? Yes
RussRathbone, Owner at Ruslamere Hotel, Spa & Conference Centre, responded to this review

Hi Eddie K. When we received your TripAdvisor review saying that you have been back three times and each time we've exceeded your experience with a better quality brand then as Owners and staff we realise that our hard work and effort really is worthwhile. Until next time, travel safely. Your durbanville Cape Town Hospitality team. Ruslamere Hotel Spa and... More 

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