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Ruslamere Guest House, Spa and Conference Centre

4.0 of 5 14 Langeberg Rd | 12 Langeberg Rd, Durbanville 7551, South Africa
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Ruslamere Guest House, Spa and Conference Centre
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Ruslamere Guest House, Spa and Conference Centre
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65 reviews from our community

Traveler rating
    38
    10
    7
    2
    8
See reviews for
7
8
4
33
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Pinehurst, North Carolina
Contributor
12 reviews 12 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This was our first visit to South Africa and was not quite sure what expect but after traveling 16+ hours we were extremely impressed with our accommodations. The property was beautifully manicured and had ample room for large group to visit. Our room was quite large and very clean. The restaurant was very accommodating to our big group and the... More 

Was this review helpful? Yes 1
Cape Town, South Africa
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

My husband decided to surprise me with a night away to Ruslamere for our 5 year anniversary. We made our way to the hotel after work on Friday, looking forward to a spa treatment and a swim in the indoor pool (my husband specifically told me to pack my costume!) We arrived and were taken to our room – firstly,... More 

Was this review helpful? Yes 2
RuslamereGuesthouse, Manager at Ruslamere Guest House, Spa and Conference Centre, responded to this review

Dear EstelleDuP, Firstly, thank you for the time and effort in giving me your feedback concerning the problems experienced during your stay. We have taken your comments very seriously. As you admitted you were duly notified that our spa is under renovation on confirmation of your booking. On our website, the notice also clearly states that our spa is currently... More 

Sint Maarten, St Maarten-St Martin
Senior Contributor
33 reviews 33 reviews
8 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed January 21, 2015

It was our first accommodation after a very long flight from NY. The rooms were clean, comfortable, well laid out with all our needs taken care of. We loved the food...the restaurant really served up some great meals and the gardens provided ample space for our large group to socialise with visiting friends. It was quite magical there with two... More 

Was this review helpful? Yes 1
RuslamereGuesthouse, Manager at Ruslamere Guest House, Spa and Conference Centre, responded to this review

Dear Debby L, Thank you for your encouraging words. It made us very happy that we could welcome you to Cape Town on your first night and helped you get a good night’s rest. We hope you will come again when you decide to visit Cape Town in the near future. Kind Regards, The Ruslamere Team More 

2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 6, 2015

I had a 5 star room with bathroom and shower, TV and Iron. The room gets cleaned everyday You get Free breakfast The lights in the rooms are beautiful, I will like to have them in my house There's an air conditioner You get cold and hot breakfast

Was this review helpful? Yes 3
RuslamereGuesthouse, Manager at Ruslamere Guest House, Spa and Conference Centre, responded to this review

Dear Moloko S, Thank you for choosing Ruslamere. We are ecstatic about the fact that you enjoyed your time with us, and we hope to see you again soon! Kind Regards, The Ruslamere Team More 

East London, South Africa
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 4, 2015 via mobile

When we arrived at Ruslamere after a 12 hour drive and exhausted we discovered they had messed up our reservation. After having to struggle for over a hour to come to a compromise we were assured by the next day we would have our correct booking. Granted we did not pay for that night's stay and we also got to... More 

Was this review helpful? Yes 1
RuslamereGuesthouse, Manager at Ruslamere Guest House, Spa and Conference Centre, responded to this review

Firstly, thank you for the time and effort in giving me your feedback concerning the problems experienced during your stay. I have taken your comments very seriously and have conducted a full internal investigation into the situation. On behalf of the staff and management of Ruslamere Hotel, Spa and Conference Centre, I want to apologise for the completely unacceptable service... More 

Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed December 30, 2014

Pleasant staff, beautiful surroundings, lovely food and cold drinks. What more can one ask for? Russel and his staff is a caring bunch and wishes to please, support them to experience true friendship.

Was this review helpful? Yes
RuslamereGuesthouse, Manager at Ruslamere Guest House, Spa and Conference Centre, responded to this review

Dear Antoinette S, Thank you so much for the great feedback. We strive to give guests the best possible experience with every visit. We hope to see you again soon! Kind Regards, The Ruslamere Team More 

1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed December 26, 2014 via mobile

We arrived at Ruslamere on the 23rd of December for them to have only messed up our booking . We had booked three rooms of which two were interleading as we have 2 young kids. On arrival they gave us three seperate rooms which was not acceptable . We insisted on the agreed interleading rooms which they clearly gave to... More 

Was this review helpful? Yes 4
Cape Town, Western Cape, South Africa
1 review
1 of 5 stars Reviewed December 5, 2014

Our company had our end year function in the private venue. Main meal was good and well presented, but major lack of service. Our guests had to walk to and from the bar for their drinks and coffee. Dirty plates and glasses were not removed. We had to keep on asking the kitchen for the dessert which was late and... More 

Was this review helpful? Yes
RuslamereGuesthouse, Manager at Ruslamere Guest House, Spa and Conference Centre, responded to this review

Dear 546trip, Thank you for the time and effort you took to write to us with your feedback concerning the problems experienced during your function. We want to apologize for the completely unacceptable service that you experienced. Your experience was not reflective of the usual high standard we aim to deliver. We are grateful that you brought these issues to... More 

Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 30, 2014

So many problems.. We arrived and were taken to our room which was tidy but not clean, there was toothpaste all over the mirror. Next i looked for the welcome folder for information on the available facilities and breakfast time.. There was no information in the room. After calling reception from our personal cell phone (because there was no information... More 

Was this review helpful? Yes 1
RuslamereGuesthouse, Manager at Ruslamere Guest House, Spa and Conference Centre, responded to this review

Dear Danielle T, On behalf of the staff and management of Ruslamere Hotel, Spa and Conference Centre, I want to apologise for the completely unacceptable service that you experienced. We know that we cannot truly make amends after the events, but we do hope that you will accept our apologies for the incident. We value all our clients and must... More 

Western Cape, South Africa
2 reviews
5 of 5 stars Reviewed November 24, 2014

We had a birthday party and was amazing! Nice jungle gyms to keep kids entertained and party venue is lovely! Food was delicious and Zenda is awesome!Will definitely book another party.A+ for service!

Was this review helpful? Yes
RuslamereGuesthouse, Manager at Ruslamere Guest House, Spa and Conference Centre, responded to this review

Dear Cupidscrumbs, Thank you for your positive feedback. We were very happy to have host you and look forward to welcoming you back. Kind Regards, The Ruslamere Team More 

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Additional Information about Ruslamere Guest House, Spa and Conference Centre

Address: 14 Langeberg Rd | 12 Langeberg Rd, Durbanville 7551, South Africa
Location: South Africa > Western Cape > Cape Town > Durbanville
Price Range (Based on Average Rates): $
Hotel Class:4 star — Ruslamere Guest House, Spa and Conference Centre 4*
Number of rooms: 40
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Also Known As:
Ruslamere Guest House, Spa And Conference Centre Durbanville, Cape Town, South Africa

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