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Mercure Brandon Hall Hotel and Spa Warwickshire

Main Street, Brandon CV8 3FW, England
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Mercure Brandon Hall Hotel and Spa Warwickshire
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Mercure Brandon Hall Hotel and Spa Warwickshire
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696 reviews from our community

Traveler rating
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151
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (143)
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Birmingham, United Kingdom
Senior Contributor
45 reviews 45 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

We visited on a very busy Friday night, it was obvious from the moment we arrived the hotel was understaffed in all areas. Aiden in the bar tried his best but you could see his was clearly overwhelmed. The food in the restaurant at dinner and breakfast was okay, nothing special for the price. josh in the restaurant was excellent... More 

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Michael S, General Manager at Mercure Brandon Hall Hotel and Spa Warwickshire, responded to this review

DJGough, I was most disappointed to read the review of your recent stay at the Mercure Brandon Hall Hotel. We never intentionally understaff at Mercure Brandon, as it leads to poor guest service, but is also unfair on my hard working Team. It is true that we were very busy on the Friday of your stay and we were busier... More 

Walsall, England
Reviewer
3 reviews 3 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This hotel is simply outstanding, the location is tranquil, the room was spotless, well laid out and the bed was wonderfully comfortable. The staff, without exception, were the best ive ive come across in a long time, their customer service skills came across as genuine instead of forced. The swimming pool was nice and warm, and my wife said the... More 

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Michael S, General Manager at Mercure Brandon Hall Hotel and Spa Warwickshire, responded to this review

Dear bigjerry_7, Thank you very much for taking the time to post such a lovely review of your recent Spa Break at Mercure Brandon Hall Hotel and Spa. I was delighted to read how much you enjoyed using the Hotel facilities, but much more importantly how well the Team looked after you. I will of course pass on your kind... More 

England
Contributor
15 reviews 15 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

My friend and I stayed here for one night in March as part of a spa package. The spa is lovely with a good swimming pool, sauna and steam room. The hotel room was also lovely, very clean with comfortable beds - but I have to say that the lovely, lovely staff really made this short getaway one to remember.... More 

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Michael S, General Manager at Mercure Brandon Hall Hotel and Spa Warwickshire, responded to this review

Dear RonnieandMark, Thank you very much for taking the time to post such a lovely review of your recent Spa Break at Mercure Brandon Hall Hotel and Spa. I was delighted to read how much you enjoyed using the Hotel facilities, but much more importantly how well the Team looked after you. I thank you for mentioning by name those... More 

Lincolnshire England
Contributor
20 reviews 20 reviews
18 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 1 week ago

We needed a weekend away and specified a good standard of hotel with a pool in our search. We happened upon this hotel through secret escapes and paid £80 a night for bed and breakfast. Sometimes we find hotel rooms a bit of a chore and often come home needing a good nights sleep. We normally get the furniture removal... More 

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Michael S, General Manager at Mercure Brandon Hall Hotel and Spa Warwickshire, responded to this review

Dear Kindlelover07, Thank you for taking the time to post such a lovely review of your recent stay at Mercure Brandon for a relaxing break. My team will be delighted to read that you enjoyed your stay and that we fulfilled all the aspects of what you would like in a Hotel stay. We look forward to welcoming you back... More 

Kendal, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Hotel was booked by company for conference so it was a surprise where I`m staying- I couldn`t have better one. Place was stunning,food delicious, staff very friendly and park on a sunny day - absolutely beautiful

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Michael S, General Manager at Mercure Brandon Hall Hotel and Spa Warwickshire, responded to this review

Dear alex k, Thank you for taking the time to post a review of your recent stay at Mercure Brandon for your annual conference. My team will be delighted to read that you enjoyed your stay and that we provided the ideal venue to work and relax for you conference. We look forward to welcoming you back in the near... More 

London, England, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

I tried to book this hotel but actually couldn't! Imagine trying to give a business your money but they are that inept they can't actually serve you. So I called up to make the reservation and it goes through to a Thai call centre who do not understand questions that deviate from a script. I wanted to stay the same... More 

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Michael S, General Manager at Mercure Brandon Hall Hotel and Spa Warwickshire, responded to this review

Dear Katie B, I am very sorry to read of the frustration caused in trying to make a reservation at the Mercure Brandon recently. We are very proud of the levels of service we deliver at Mercure Brandon Hall Hotel and Spa, which is supported by the vast majority of Trip Advisor reviews, however we are very aware that we... More 

Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for my birthday night. Great hotel set in a nice location. Good pool, sauna & steam room. Fantastic meal & service in the restaurant. Food was very good. Breakfast was also excellent with a huge choice. The rooms are rough round the edges and not 4 star but as only there for a night I didn't let this... More 

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Michael S, General Manager at Mercure Brandon Hall Hotel and Spa Warwickshire, responded to this review

Dear Lsaxyrobey, Thank you for taking the time to post a review of your recent stay at Mercure Brandon. My team will be delighted to read that you enjoyed your stay and that you took advantage of all our facilities. I am sorry that you felt your room was not up to the standard you expected, and I will be... More 

Cheltenham, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

This lovely hotel is situated in large grounds which is ideal for children to have a run around and play. The adjacent Spa and Swimming pool are lovely. Rooms were very nice with all amenities including tea and coffee making facilities. The hotel is just off Junction 2 of M6 so easy to get to and close to Cross Point... More 

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Michael S, General Manager at Mercure Brandon Hall Hotel and Spa Warwickshire, responded to this review

Dear royalgloustershire, Thank you for taking the time to post such a nice informative review of your recent stay at the Mercure Brandon. I could not have put it better if I had written it myself! My team and I are delighted that you were able to make use of all the Hotels facilities and services. It is also nice... More 

Manchester, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

Stayed at this hotel on a number of occasions, find the staff to be friendly and efficient. Good quality hotel, nice standard of accomadation superior rooms are slightly bigger and have Nespresso macine. The Singapore Noodles are not to miss!

Was this review helpful? Yes
H6625-gm, General Manager at Mercure Brandon Hall Hotel and Spa Warwickshire, responded to this review

Dear Tim T, Thank you for taking the time to post such a lovely review on your recent stay at Mercure Brandon Hall Hotel and Spa. My Team and I were delighted to read that you have enjoyed staying at our Hotel on several occasions. I will mention to the Chef your rave report on his Singapore Noodles! We look... More 

2 reviews
5 of 5 stars Reviewed 2 weeks ago

Excellent hotel with very comfortable rooms, food was excellent, best book evening meal at time of booking as restaurant is very popular. Staff very helpful, friendly and polite. We will be going back.

Was this review helpful? Yes
H6625-gm, General Manager at Mercure Brandon Hall Hotel and Spa Warwickshire, responded to this review

Dear Roger E, Thank you for taking the time to post such a lovely review of your recent stay at the Mercure Brandon Hall Hotel and Spa. My Team and I were delighted to read that we provided a memorable stay for all the right reasons. It is a good bit of advice to book early for dinner, as it... More 

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