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Palm Hotel & Spa

Certificate of Excellence
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Grand'Anse, Petite-Ile 97429, Reunion Island
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1 room 1 adult
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Palm Hotel & Spa
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690 Reviews from our TripAdvisor Community

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Curepipe
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed December 21, 2015 via mobile

We are a family of 4 and spent five nights there. After reading the reviews, we didn't quite know what to expect. It was a pleasant surprise, we were welcome by warm and friendly faces. The rooms were well equipped and clean. The heated swimming pool and the jacuzzi were a treat and the spa experience was one of the... More 

Helpful?
Thank Hossen G
Patrice P, Directeur général at Palm Hotel & Spa, responded to this review

Dear Reviewer, Thank you for taking the time to write this review of your recent experience at Palm Hotel. I am so delighted to read that you enjoyed your stay with us, in particular our concierge services, our breakfast team and your spa experience. Thank you too for your constructive remarks. Please rest assured that each point you've raised has... More 

Brussels, Belgium
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed November 19, 2015

After a 4 day hike in the heights of La Réunion, I wanted to end my trip in comfort and luxury and we choose the Palm hotel. I opted for a junior suite, at 390 Euro's a night. I literally got a cold shower as there was no hot water. It took the hotel until the evening of the next... More 

Helpful?
Thank jan l
Patrice P, Directeur général at Palm Hotel & Spa, responded to this review

Dear Reviewer, Thank you for taking the opportunity to share your review of your recent stay at the Palm hotel. I am pleased to note that you found our staff friendly, and that you enjoyed our spa and the swimming pool. I'm sorry that you experienced a delay with your hot water. However, I would like to add a few... More 

Belgium
Level Contributor
76 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
2 of 5 stars Reviewed October 30, 2015

We were really disappointed, we were expecting more of it. Room was ok but nothing special. Bed was like a hospital bed. Had trouble to keep it in a good position. It went up and down. Not sure what the purpose is. You only see this kind of bed in a hospital. Don’t expect great sea views from the room.... More 

Helpful?
Thank belgiantraveller
Patrice P, Directeur général at Palm Hotel & Spa, responded to this review

Dear guest, Many thanks for taking the opportunity to share your review of your recent stay at the Palm Hotel. I am hugely concerned and disappointed that you did not have the overall experience of the Palm that we are proud to provide the many guests who choose to stay with us. Please rest assured that each point you've rasied... More 

Wakken, Belgium
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed October 5, 2015 via mobile

We spent 2 days of our trip in Réunion here, and it was wonderfull! Great reception (with their delicious ice tea!), superb room, good food and champagne in the bar for the newlyweds :) the pool and view at the ocean was amazing, also check out the deck with binoculars to spot whales :) we booked a massage at the... More 

Helpful?
Thank Charlotte C
Patrice P, Directeur général at Palm Hotel & Spa, responded to this review

Dear Guest, Many thanks for taking the time to leave your feedback following your recent stay at the Palm Hotel. I was delighted to read that you enjoyed your stay at the hotel and we met your expectations. We all look forward to hopefully seeing you again in the near future. My best wishes, Patrice Peta, General Manager. More 

Immensee, Switzerland
2 reviews
5 of 5 stars Reviewed September 13, 2015

During our honeymoon we stayed (unfortuntley only) for 2 nights in this hotel and everything was just perfect: all the staff (very friendly, helpful and always going the extra mile), the resort itself, the rooms, the food (!!!)...Probably THE best hotel on the island!

Helpful?
Thank Christoph R
Patrice P, Directeur général at Palm Hotel & Spa, responded to this review

Dear Reviewer, Thank you for taking time to review our hotel. I was so glad that you enjoyed all aspects of your stay including the great service you received from our team. I have shared your kind words with all the team at the hotel and we hope that you will join us again soon. Kindest regards Patrice Peta, General... More 

London, United Kingdom
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed September 9, 2015

This is not a 5* hotel - 4* at a push. - Service was not great. The concierges were worse than useless. They looked at you blankly when asked for tips and recommendations like no-one had ever asked before (!) and were useless in helping us to make the most of our trip. Room was not cleaned generally until 4pm... More 

Helpful?
Thank Bo112
Patrice P, Directeur général at Palm Hotel & Spa, responded to this review

Dear Sir, Thank you for taking the time to provide feedback on your stay. I was very sorry to hear that your recent stay did not meet your expectations. It is unfortunate that this is the feeling you take away with you. Our team work tirelessly to create memorable experience for our guests and when we fail to do so... More 

Paris, France
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed September 5, 2015

Palm hotel is situated little aside on south-western coast of the Island. Two swimming pools with extra view on the ocean. One of them is heated! Perfect solution during "winter" - period from June to September. The villas are very comfortable, spatial and well organized if you search some privacy. Iin the hotel there is a 5 stars restaurant Macassar... More 

Helpful?
Thank Shalar D
Patrice P, Directeur général at Palm Hotel & Spa, responded to this review
Google Translation

Chère Madame, cher Monsieur, Je vous remercie au nom de toute l'équipe du Palm pour ce retour suite à votre... More 

Brussels, Belgium
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed August 14, 2015

We stayed four nights in this hotel in room 12. We rate this hotel as very good, for the following reasons: 1. Property. The hotel is well located and has a decent five star infrastructure. The rooms are furnished with quality materials, whereby wood is the main material used. The property has two infinity pools at two different temperatures. The... More 

Helpful?
Thank M M
Patrice P, Directeur général at Palm Hotel & Spa, responded to this review

Dear guest, Thank you for choosing to stay at Palm Hotel on your recent visit to Reunion Island and for writing a review of you experience on TripAdvisor. It was such a pleasure having you stay with us and the whole team were delighted to learn that you enjoyed our great location, our infrastructure and restaurant. Your feedback is much... More 

east africa
Level Contributor
112 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
3 of 5 stars Reviewed July 25, 2015

The Palm has invested in great infrastructure for a 5 star product but misses the mark completely on its delivery of service. Rooms are well thought out with a mini jacuzzi on the verandah, clean and very comfortable. The public areas are well thought out with great views comfortable seating , areas to lie down relax , nice swimming pools... More 

Helpful?
Thank kuwinda
Patrice P, Directeur général at Palm Hotel & Spa, responded to this review

Dear Kuwinda, Thank you for taking the time to write this review of your recent experience at Palm Hotel. I am of course disappointed to read that your stay was not entirely to your satisfaction, partly as a result of our delivery of service. Your honest feedback is much appreciated and greatly assists us in our continued efforts to improve... More 

New Delhi, India
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 stars Reviewed July 4, 2015

We stayed at the hotel for 5 night in June 2015. We had 3 rooms. The food is basic and not worked at all moreover is overpriced. The in room Services are Pathetic; you have to call at least 3 times for one single item. We booked some tours from the hotel travel desk, but to my surprise we had... More 

Helpful?
1 Thank Alka_Nitin
Patrice P, Directeur général at Palm Hotel & Spa, responded to this review

Dear Guest, Thank you for taking the time to post a review of your time at the Palm Hotel. We usually take great pride in our service and attention to detail and I would like to offer my sincere apologies that we did not live up to our high standards on this occasion. I have personally spoken to the Front... More 

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