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Palm Hotel & Spa

Certificate of Excellence
Grand'Anse, Petite-Ile 97429, Reunion Island
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583 Reviews from our TripAdvisor Community

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Traveler rating
    324
    161
    74
    19
    5
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101
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
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Brussels, Belgium
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed four nights in this hotel in room 12. We rate this hotel as very good, for the following reasons: 1. Property. The hotel is well located and has a decent five star infrastructure. The rooms are furnished with quality materials, whereby wood is the main material used. The property has two infinity pools at two different temperatures. The... More 

Was this review helpful? Yes
Patrice P, Directeur général at Palm Hotel & Spa, responded to this review

Dear guest, Thank you for choosing to stay at Palm Hotel on your recent visit to Reunion Island and for writing a review of you experience on TripAdvisor. It was such a pleasure having you stay with us and the whole team were delighted to learn that you enjoyed our great location, our infrastructure and restaurant. Your feedback is much... More 

east africa
Level Contributor
104 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 stars Reviewed July 26, 2015

The Palm has invested in great infrastructure for a 5 star product but misses the mark completely on its delivery of service. Rooms are well thought out with a mini jacuzzi on the verandah, clean and very comfortable. The public areas are well thought out with great views comfortable seating , areas to lie down relax , nice swimming pools... More 

Was this review helpful? Yes
Patrice P, Directeur général at Palm Hotel & Spa, responded to this review

Dear Kuwinda, Thank you for taking the time to write this review of your recent experience at Palm Hotel. I am of course disappointed to read that your stay was not entirely to your satisfaction, partly as a result of our delivery of service. Your honest feedback is much appreciated and greatly assists us in our continued efforts to improve... More 

New Delhi, India
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 stars Reviewed July 4, 2015

We stayed at the hotel for 5 night in June 2015. We had 3 rooms. The food is basic and not worked at all moreover is overpriced. The in room Services are Pathetic; you have to call at least 3 times for one single item. We booked some tours from the hotel travel desk, but to my surprise we had... More 

Was this review helpful? Yes 1
Patrice P, Directeur général at Palm Hotel & Spa, responded to this review

Dear Guest, Thank you for taking the time to post a review of your time at the Palm Hotel. We usually take great pride in our service and attention to detail and I would like to offer my sincere apologies that we did not live up to our high standards on this occasion. I have personally spoken to the Front... More 

Chicago, Illinois
Level Contributor
40 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
5 of 5 stars Reviewed June 27, 2015

My husband and I only had a one night stopover in La Reunion. We were coming from Mauritius and heading to Paris. We landed early in the morning and made our way to the hotel--arriving around 12pm. We were immediately greeted with a warm welcome--towels to clean off and drinks to refresh. We were offered a tour of the property... More 

Was this review helpful? Yes
Patrice P, Directeur général at Palm Hotel & Spa, responded to this review

Dear Guest, José from the reception team joins me and all the Palm Hotel's staff in thanking you for this lovely comment. I am pleased to read that you enjoyed your too short stay with us. We look forward to welcoming you back to the Reunion Island. Kind regards, Patrice Peta, hotel manager. More 

Beijing Region, China
Level Contributor
34 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed June 2, 2015

We stayed at The Palm for two nights and thoroughly enjoyed our experience. Among the four hotels we stayed in Reunion, The Palm was probably the closest to being a spa hotel by international standard. We did not really go full out on the spa experience (i.e. we tried a half-hour treatment) but we appreciated the experience, although coming from... More 

Was this review helpful? Yes
Patrice P, Directeur général at Palm Hotel & Spa, responded to this review

Dear guest, Thank you for taking the time to post a review on Tripadvisor. I am so pleased that you had a wonderful stay with us and I do hope that we will have the pleasure of welcoming you back in our hotel. Warm regards, Patrice Peta, hotel Manager. More 

La Saline les Bains, Reunion Island
1 review
5 of 5 stars Reviewed May 25, 2015

We just spent 5 days at the Palm hotel and really enjoyed our stay. Depending on our mood we chose to give a try to the kah beach the deck or the makassar. We also enjoyed the Akea spa and experienced the new aqua sens massage among others. The new sand beach is cool with the jacuzzi in front of... More 

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Patrice P, Directeur général at Palm Hotel & Spa, responded to this review
Google Translation

Chère Madame, cher Monsieur, Un grand merci pour ce retour sur TripAdvisor. Je constate avec plaisir que vous avez pu... More 

Level Contributor
64 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed February 18, 2015 via mobile

Palm hotel was a very nice surprise...not a big hotel with hundreds of people ...keeps a nice ambiance and exclusivity... Beautifull rooms , nicely decorated ... Good restaurant and 2 beautifull swimming pools ....worth the stay ...staff is very friendly and service in general is also very good

Was this review helpful? Yes 1
Patrice P, Directeur général at Palm Hotel & Spa, responded to this review

Dear Luis A, Thank you very much for taking the time to review The Palm Hotel on TripAdvisor. I am absolutely delighted that you had such a pleasurable stay and enjoyed the facilities The Palm has to offer. I am looking forward to welcoming you back on your next visit to Reunion Island. Warm regards, Patrice Peta, General Manager More 

Cap-Ferret, France
Level Contributor
32 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 stars Reviewed February 2, 2015

A nice break away from winter and the suite was comfortable and clean. Staff were happy, kind and obviously proud of the hotel and enjoyed working there. The island is expensive to get to and everything is very overpriced - cannot understand why, but maybe because of the French influence. Reunion is a bit "Third World" so if you are... More 

Was this review helpful? Yes
patrice p, Directeur général at Palm Hotel & Spa, responded to this review

Dear Phillywe, Thank you for for having taken the time to post a review regarding your visit to the Palm Hotel. The team and I are truly happy that you enjoyed your stay. Reunion Island is a french amazing island, with all the advantages of a french area, like security, european infrastructures, health safety plus a rich creole culture, gastronomy... More 

Antwerp, Belgium
Level Contributor
84 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 stars Reviewed January 18, 2015

Palm is a design hotel in Indonesian style. Very attractive and excellent situated for visiting the inland and do the walk to the top of the Piton La Fournaise volcano (start early, count at least 6 hours difficult walking). The entrance and view over site and the sea are spectacular. The reception was perfect. The room, a junior suite, we... More 

Was this review helpful? Yes
patrice p, Directeur général at Palm Hotel & Spa, responded to this review

Dear Guest, Thank you for your taking the time to post a review of your experience at the Palm Hotel. All feedback is very important to us and I appreciate you taking the time to provide positive and negative comments. I look forward to welcoming you back to the Palm Hotel in the future. Kind regards, Patrice Peta, More 

Johannesburg, South Africa
2 reviews
4 of 5 stars Reviewed January 8, 2015

We really enjoyed our stay at The Palm Hotel in Petite Ile, south of Reunion Island. First of all the location is great, either before going to the volcano or resting after the hike, or as a starting point to the great landscape of the Wild South. The hotel is not on the beach, but golf carts take you there... More 

Was this review helpful? Yes
patrice p, Directeur général at Palm Hotel & Spa, responded to this review

Dear ZAVoyager, Thank you for such a wonderful review of our hotel. We are delighted that you enjoyed your recent stay with us and thank you for sharing your experience with others. We hope to have the opportunity to welcome you back on your next return to Reunion Island. Best wishes, Patrice Peta, General Manager. More 

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