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Abalone House & Spa

5.0 of 5 3 Kriedoring Street, Paternoster 7381, South Africa
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Certificate of Excellence 2014
Abalone House & Spa
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Abalone House & Spa
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180 reviews from our community

Traveler rating
    138
    27
    8
    6
    1
See reviews for
15
116
2
10
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London, United Kingdom
Senior Contributor
34 reviews 34 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We agree with archieandfairlie that the service was poor but for Paddington the waiter who was a real star. Dinner was twice the price of the Noisy Oyster and the food not as good. The rooms were nice especially the top ones on the 1st floor. Swimming pool very disappointing.

Was this review helpful? Yes 1
San Pedro, Spain
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

We stayed for three nights in Abalone House in early January. The views are of course stunning and our room was very nice. Unfortunately the service, and food in their dining room was very poor. At breakfast we had to seek out the waiter from the kitchen just to get a pot of tea, then again to get a menu,... More 

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South_Of_Africa_HQ, Guest Relations Manager at Abalone House & Spa, responded to this review

Thank you for your feedback. We take note of your review and wish to refer you to our reply on your similar review on the Reuben's Restaurant page on Trip Advisor. More 

Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

A true rare gem in this mysterious coastal retreat. Glorious views, azure ocean and powder blue sky frame this understatedly luxurious home. Seafood reigns supreme at the exclusive Reuben's restaurant. Recharge, relax drink bubbly! Regards Andrissa

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South_Of_Africa_HQ, Guest Relations Manager at Abalone House & Spa, responded to this review

It has been an absolute pleasure to read your review about your recent stay at Abalone House & Spa in Paternoster. We're elated that your experience was truly memorable and we look forward to welcome you back in the near future. More 

South Africa
Top Contributor
77 reviews 77 reviews
32 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

My daughter and I decided to go to Paternoster Abalone house at the last minute. It's not a bad drive from Cape Town. Abalone house is lovely We had a very nice room, just a pity had no sea view but it didn't really bother us. The rooms are well thought out from underfloor,heated towel rails. Coffee machine, sherry. A... More 

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South_Of_Africa_HQ, Guest Relations Manager at Abalone House & Spa, responded to this review

Thank you for taking the time to write about your recent stay at Abalone House & Spa. We value your feedback and are thrilled that you had an enjoyable stay. We look forward to welcoming you back again soon. More 

Cape Town Central, South Africa
Contributor
15 reviews 15 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

On our recent visit to Paternoster, I visited the Abalone Spa. I don't even have word to describe how professional the therapists were and how stunning the spa facilities are. I went for two treatments (at different times) and can recommend the spa 100%. My therapist was Madelein and what an angel she is. She is brilliant and I loved... More 

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South_Of_Africa_HQ, Guest Relations Manager at Abalone House & Spa, responded to this review

Thank you for your lovely review of our Healing Earth Spa. We will gladly pass on your compliments to Madelein and the management of the Spa. We look forward to welcoming you back to Abalone House in the nearby future. More 

Top Contributor
183 reviews 183 reviews
49 hotel reviews
85 helpful votes 85 helpful votes
3 of 5 stars Reviewed 4 weeks ago

It was our first visit to Abalone house. The hotel itself is nice, although for my personal taste it was overcrowded with furniture and seemed dated. The service in the restaurants were slow and sometimes not very friendly( at breakfast and dinner). However the turn down service in the rooms were great, the linen excellent and they had lovely coffee... More 

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South_Of_Africa_HQ, Guest Relations Manager at Abalone House & Spa, responded to this review

Thank you for taking the time to write about your experience at Abalone House. We do understand that our décor is eclectic and may not appeal to everybody's taste. We apologize for the inconvenience you experienced during check out and the level of customer service received during breakfast and dinner. We will investigate this and take corrective action to improve... More 

Johannesburg, Gauteng, South Africa
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 4 weeks ago

An extremely well run boutique hotel. The rooms are well appointed, the bathrooms are spacious and the overall location is perfect. Their attention to detail is fantastic. Apart from big ticket items such as air conditioning and DSTV also smaller items like a music centre in each room, playing cards, candles etc and also simple practicle items such as an... More 

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South_Of_Africa_HQ, Guest Relations Manager at Abalone House & Spa, responded to this review

We thank you for your review of your recent stay at Abalone House & Spa in Paternoster. We're delighted that you enjoyed our picnic basket, Jacuzzi area and our selection of amenities. We also value your feedback regarding the therapists and will gladly pass this information on to the Spa for further investigation and action. We look forward to seeing... More 

Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed December 14, 2014

We first came here in September 2014 and enjoyed it so much we came back in December. The staff cater for all your needs and are more than willing to help out. The jacuzzi that overlooks the sea is amazing. My wife had to drag me out of there for dinner. Breakfast at Reuben's is a taste affair. I've found... More 

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South_Of_Africa_HQ, Guest Relations Manager at Abalone House & Spa, responded to this review

Thank you for writing about your experience at Abalone House & Spa in Paternoster. We're thrilled that you enjoyed your return visit and we look forward to welcoming you back again soon for another enjoyable stay. We'll keep the Jacuzzi bubbling and the breakfast spread ready! More 

Cape Town
Top Contributor
50 reviews 50 reviews
14 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed December 11, 2014

We arrived at this delightfully designed place and our online reservation could not be found. Leigh handled the situation admirably and sorted us out with a lovely ground floor room. The room was well appointed, with capsule coffee maker etc. The courtyard with a small pool and adjoining the library and boardroom was very quaint. Service in the also nicely... More 

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South_Of_Africa_HQ, Guest Relations Manager at Abalone House & Spa, responded to this review

Thank you for taking the time to review Abalone House & Spa. Your feedback is most welcome and we appreciate the comments and suggestions. Our apologies that the service at the pool side and restaurant was not up to standard. This will be addressed immediately and rectified. We have recently upgraded our system and are addressing the problems with reservations... More 

1 review
5 of 5 stars Reviewed December 9, 2014

There are very few places were you can go to and enjoy a relaxing time away from the city. I was warmly greeted by Leigh and the friendly staff. My room was wonderful and such a comfortable bed. I ate diner at Reubens resturant, it is definately one of the best fillets I have eaten...exceptional, it was like cutting through... More 

Was this review helpful? Yes
South_Of_Africa_HQ, Guest Relations Manager at Abalone House & Spa, responded to this review

Dear Jacqui, thank you for your beautiful review. It's a thrill to read about your experience and we thank you for taking the time to share your story with us. We thank you for your compliments and will be sure to share your review with the team as well. We are looking forward to seeing you again soon. More 

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Additional Information about Abalone House & Spa

Address: 3 Kriedoring Street, Paternoster 7381, South Africa
Location: South Africa > Western Cape > Paternoster
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Abalone House & Spa 5*
Number of rooms: 10
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Also Known As:
Abalone House Hotel Paternoster

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