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Abalone House & Spa

Certificate of Excellence
3 Kriedoring Street, Paternoster 7381, South Africa
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Abalone House & Spa
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Abalone House & Spa
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188 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Johannesburg
Top Contributor
123 reviews 123 reviews
64 hotel reviews
74 helpful votes 74 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Having stayed at other hotels in Paternoster I was disappointed by Abalone house. The furnishings and feeling of the hotel and room were dated and a bit crowded. The service in the restaurant was slow at breakfast and you felt it was an effort for staff to serve you. The one outstanding area was the front desk, always helpful and... More 

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South_Of_Africa_HQ, Guest Relations Manager at Abalone House & Spa, responded to this review

Thank you for your review. We appreciate your feedback about our eclectic décor and understand that it is not to everybody's taste. We take note of your service comments and apologize that this area lacked. We pride ourselves on delivering the best guest experiences and will address the points raised. We are however thrilled that you enjoyed the service of... More 

Cape Town Central, South Africa
1 review
5 of 5 stars Reviewed 4 weeks ago

I spent 2 nights at Abalone House and thoroughly enjoyed the experience. The staff are well trained, friendly and accommodating. A special thanks to Ryno at the Front Desk for going beyond the call of duty.

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South_Of_Africa_HQ, Guest Relations Manager at Abalone House & Spa, responded to this review

Thank you for writing about your experience at Abalone House in Paternoster. We're thrilled to read that Ryno went beyond the call of duty to make your stay as comfortable as possible. We strive for perfection, and it's our highest priority to ensure that our guests' experiences are world class. We look forward to seeing you again soon. More 

Teddington, United Kingdom
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 4 weeks ago

An oasis on an oasis. Delightfully furnished with a wonderfully comfortable, cosy ambience and a most attentive General Manager.

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South_Of_Africa_HQ, Guest Relations Manager at Abalone House & Spa, responded to this review

Thank you for sharing your experience on Trip Advisor. We'll be sure to pass your compliments to the team and look forward to welcoming you back in the near future. More 

Pontefract England
Contributor
15 reviews 15 reviews
7 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed March 19, 2015

We were visiting South Africa for the first time and on a recomendation decided to visit Paternoster and Aberlone house for our first three nights to wind down and relax before a hectic schedule round the cape. We were not disapointed whilst Paternoster is very quiet the beaches are beautiful the restaurtants wine and service superb. We loved our stay... More 

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South_Of_Africa_HQ, Guest Relations Manager at Abalone House & Spa, responded to this review

Dear guest, we are delighted to read your wonderful review of your recent stay at Abalone House & Spa in Paternoster. Paternoster is indeed a quaint little fishing village on the West Coast and a hidden gem, hence our offering of a luxurious getaway destination with an in house Healing Earth Spa and Reuben's Restaurant. We're thrilled that you enjoyed... More 

Johannesburg, South Africa
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed March 5, 2015

Charming Boutique Hotel with flair benfitting from its past glory. Hotel does not deserve its five stars, food is exclusive and delicious but expensive.Probably the best hotel in Pater Noster. A two nights stay is sufficient.

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South_Of_Africa_HQ, Guest Relations Manager at Abalone House & Spa, responded to this review

Thank you for your compliments and comments following your recent stay at Abalone House & Spa. More 

Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 4, 2015

What a treat. Location, restaurant and spa were perfect. Staff were attentive yet not in your face(so to speak to). The only teak I could suggest would be to have a pillow "menu". I don't like anything other than feather/down pillows. All in all a perfect stay.

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South_Of_Africa_HQ, Guest Relations Manager at Abalone House & Spa, responded to this review

Thank you for your lovely review. There is no bigger praise than our guests sharing their experiences with us on Trip Advisor. All our Luxury Superior Rooms have a private outdoor space, as well as our Superior Seaview Suite, however, our Standard Superior Rooms do not but are free to make use of the public areas in front of their... More 

Lancashire
Senior Contributor
48 reviews 48 reviews
10 hotel reviews
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed February 21, 2015

Stayed at Abalone House this time last year on business and our trip was rebooked on the strength of this fabulous hotel in pretty Paternoster. The homely feel of this place is created by Leigh and her staff- nothing is too much trouble and the personal touch makes you feel very special. My memories are made from the amazing breakfasts... More 

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South_Of_Africa_HQ, Guest Relations Manager at Abalone House & Spa, responded to this review

We are thrilled to read your review. It is a wonderful compliment when guests choose to return to Abalone House & Spa. We're delighted to hear that you had the full experience we offer; from the enchanting views of the Atlantic, to the delicious cuisine of Reuben's, to the calming treatments of the Healing Earth Spa. We will gladly share... More 

Glasgow, United Kingdom
Senior Contributor
32 reviews 32 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed February 4, 2015

Abalone House Friendly welcome. We were shown to our room but told immediately that we could move to a better room tomorrow The second room was much nicer and had a private balcony with sun beds. Breakfast was very good. In Reuben's the food was good but not exceptional and a little overpriced. Leigh was very helpful with tips on... More 

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South_Of_Africa_HQ, Guest Relations Manager at Abalone House & Spa, responded to this review

Thank you for writing about your experience on Trip Advisor. We value your feedback and take note of all the points raised in your review. More 

London, United Kingdom
Senior Contributor
38 reviews 38 reviews
10 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed January 23, 2015

We agree with archieandfairlie that the service was poor but for Paddington the waiter who was a real star. Dinner was twice the price of the Noisy Oyster and the food not as good. The rooms were nice especially the top ones on the 1st floor. Swimming pool very disappointing.

Was this review helpful? Yes 1
South_Of_Africa_HQ, Guest Relations Manager at Abalone House & Spa, responded to this review

Thank you for your review. We're delighted that you enjoyed our first floor bedrooms and thank you for your compliments on our rising star Paddington. Your comments relating to the service you experienced are noted, and we are sorry that you did not find our swimming pool enjoyable. Recent comparisons between our restaurant and other top restaurants in town has... More 

San Pedro, Spain
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed January 21, 2015

We stayed for three nights in Abalone House in early January. The views are of course stunning and our room was very nice. Unfortunately the service, and food in their dining room was very poor. At breakfast we had to seek out the waiter from the kitchen just to get a pot of tea, then again to get a menu,... More 

Was this review helpful? Yes 1
South_Of_Africa_HQ, Guest Relations Manager at Abalone House & Spa, responded to this review

Thank you for your feedback. We take note of your review and wish to refer you to our reply on your similar review on the Reuben's Restaurant page on Trip Advisor. More 

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