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Les Chalets Alpins

369 Chemin du Hibou, Stoneham-et-Tewkesbury, Quebec G3C 1S3, Canada
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Les Chalets Alpins
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Les Chalets Alpins
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164 reviews from our community

Traveler rating
    94
    40
    8
    6
    16
See reviews for
71
3
Solo
0
3
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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  • All months
    (164)
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    (30)
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    (33)
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    (50)
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    (51)
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Kingston, Canada
Senior Contributor
47 reviews 47 reviews
29 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 4 weeks ago

In our third trip to Stoneham in four years for some skiing, we stayed in a chalet at the base of the hill on Chemin Alpages. Although this was not ski-in, ski-out, we drove the very short distance to the main lodge each day for skiing, which was not a problem. The chalet was fabulous - spacious and well appointed.... More 

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Montreal, Canada
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 27, 2015

We went with a bunch of friends (10-11 people). No parking for cars because cottages are too close together. We thought it would be great because we had a jacuzzi with the cottage, but you're not allowed to use it after midnight, no matter what. Two people were in it after midnight just talking, and they fined us 300$!!!! Plus,... More 

Was this review helpful? Yes 1
chaletsalpins, Propriétaire at Les Chalets Alpins, responded to this review

We would like to remind you that, as you said yourself, we have a curfew after midnight that doesn't allow you to use the hot tub outside the chalet. You mention that two people were in the hot tub after this time, talking... you also mentionned that the chalets are close together in this area. These facts explain why we... More 

1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed November 12, 2014

My friends had a great time at this place so we decided to book a condo for our vacation and a friend's wedding. We were also going to check it out so we could book a family and friends vacation for the following year since we are alot of people and thought it would be a fun thing to do.... More 

Was this review helpful? Yes 3
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed October 24, 2014

Cottages are really close to each other. Cannot be outside after 12.a.m. (even if you don't make a noise) We got charged over 500$ (from the down payment) for no good reason like a lot of people it seems. They will just steal your money... Don't go there!!!

Was this review helpful? Yes 2
Senior Contributor
21 reviews 21 reviews
20 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed August 26, 2014

We a family of 4 living in Dubai spent one week in New York, than Niagra Falls when we decided to take a rental car and drive to Quebec. We booked ourself in for a week at Chalets Alpins Stoneham Québec, and we where amazed by the lodge. Over three floors with a tub, pool table , two living rooms,... More 

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Kitimat
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed August 17, 2014

Every year as a group of friends we rent a chalet to get together and this is the first time that we have had such a sour and unfair experience. For 4 days and 3 nights we got charged 550 dollars for noise violation. Upon talking with the renting company we shared that the first night was in fact right,... More 

Was this review helpful? Yes 5
Mount Hope, Canada
2 reviews
5 of 5 stars Reviewed March 22, 2014

This was our third time renting a chalet here and as usual, we found the experience to be very enjoyable. Each time, staff have appeared on site within minutes of reporting any issues i.e. missing pool cue on one occasion and a malfunctioning stove (which was replaced with a new one as quickly as humanly possible). The chalets are fully... More 

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Montreal, Canada
1 review
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed January 13, 2014

After reading previous post, I had to share our experience. This year we chose Les Chalets Alpins for our annual family time. The place was comfortable and well equipped, as you would expect considering the high rental price (4 nights, 4000 $ with tax). Our only concern was the closeness of the chalet, no privacy. We had good family time,... More 

Was this review helpful? Yes 7
chaletsalpins, Propriétaire at Les Chalets Alpins, responded to this review

We do not understand your motivation to post a comment on this site in English because we know perfectly that your first language is French. As you chose this language, we shall answer you that the damages caused to the wall and the couch as been charged because they were not present before your arrival. Our maintenance staff make a... More 

Wellington, New Zealand
Reviewer
4 reviews 4 reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed January 7, 2014

A group of us stayed at the chalets over the New Years period and actually very much enjoyed our time. The chalets are decently clean and well kept. The location is good in that you are close to the Stoneham ski hill and not too far a drive from Quebec City. However, we were extremely disappointed to find that our... More 

Was this review helpful? Yes 6
chaletsalpins, Propriétaire at Les Chalets Alpins, responded to this review

You are well informed at your arrival that you must notify us of about any damages or malfunction in your unit during and at the end of your stay. At any moment we have been informed about the damages to the hot tub cover. We are sorry for the inconveniences caused by this situation, but when we notice that the... More 

Chicoutimi, Canada
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed January 7, 2014

The worst part is the bed, all 5 young adults did not sleep well at all. The sofa bed is old its mattress's springs hit your back. All mattress are finished in the room for 3. All of the young adults had back problems for 3 days. The internet connection and tv cable did not work before the next morning.

Was this review helpful? Yes 3
chaletsalpins, Propriétaire at Les Chalets Alpins, responded to this review

We would at first like to thank you for your comments about the comfort of beds in this chalet. It's in our opinion the best way to help us improve our services and equipments. We can assure you that if we had been informed about the situation during your stay, it would have pleased us to bring you new mattresses.... More 

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