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369 Chemin du Hibou, Stoneham-et-Tewkesbury, Quebec G3C 1S3, Canada
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A recent review
5 of 5 stars Reviewed March 22, 2014
Alice M Mount Hope, Canada
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  • Reviews (142)
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142 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room Tips
Date | Rating
  • English first
  • French first
  • Any
English first
1 review
1 of 5 stars Reviewed 4 days ago NEW via mobile

Every year as a group of friends we rent a chalet to get together and this is the first time that we have had such a sour and unfair experience. For 4 days and 3 nights we got charged 550 dollars for noise violation. Upon talking with the renting company we shared that the first night was in fact right,... More

Was this review helpful? Yes
Mount Hope, Canada
2 reviews
5 of 5 stars Reviewed March 22, 2014

This was our third time renting a chalet here and as usual, we found the experience to be very enjoyable. Each time, staff have appeared on site within minutes of reporting any issues i.e. missing pool cue on one occasion and a malfunctioning stove (which was replaced with a new one as quickly as humanly possible). The chalets are fully... More

Was this review helpful? Yes
Montreal, Canada
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed January 13, 2014

After reading previous post, I had to share our experience. This year we chose Les Chalets Alpins for our annual family time. The place was comfortable and well equipped, as you would expect considering the high rental price (4 nights, 4000 $ with tax). Our only concern was the closeness of the chalet, no privacy. We had good family time,... More

Was this review helpful? Yes 4
chaletsalpins, Propriétaire at Les Chalets Alpins, responded to this review

We do not understand your motivation to post a comment on this site in English because we know perfectly that your first language is French. As you chose this language, we shall answer you that the damages caused to the wall and the couch as been charged because they were not present before your arrival. Our maintenance staff make a... More

Wellington, New Zealand
4 reviews 4 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed January 7, 2014

A group of us stayed at the chalets over the New Years period and actually very much enjoyed our time. The chalets are decently clean and well kept. The location is good in that you are close to the Stoneham ski hill and not too far a drive from Quebec City. However, we were extremely disappointed to find that our... More

Was this review helpful? Yes 4
chaletsalpins, Propriétaire at Les Chalets Alpins, responded to this review

You are well informed at your arrival that you must notify us of about any damages or malfunction in your unit during and at the end of your stay. At any moment we have been informed about the damages to the hot tub cover. We are sorry for the inconveniences caused by this situation, but when we notice that the... More

Chicoutimi, Canada
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed January 7, 2014

The worst part is the bed, all 5 young adults did not sleep well at all. The sofa bed is old its mattress's springs hit your back. All mattress are finished in the room for 3. All of the young adults had back problems for 3 days. The internet connection and tv cable did not work before the next morning.

Was this review helpful? Yes 2
chaletsalpins, Propriétaire at Les Chalets Alpins, responded to this review

We would at first like to thank you for your comments about the comfort of beds in this chalet. It's in our opinion the best way to help us improve our services and equipments. We can assure you that if we had been informed about the situation during your stay, it would have pleased us to bring you new mattresses.... More

Quebec City
4 reviews 4 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed October 24, 2013

We've been there for a familly meeting at thanksgiving (canadian) october 12-14. 2013 Overall the houses for rental at Les Chalets Alpins are nice but you just feel there as you are in any suburbs with houses are very close to each other. Forget privacy here and also, chances are there is going to be a party running at one... More

Was this review helpful? Yes 3
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 6, 2013

We spent the weekend, the place is quiet and amazing.It looks like a very secure small town in the mountain with wondeful houses.The beds were very comfortable.It was clean and had everything you need in a house.Nice hiking trails and close to the parc de la Jacques Cartier.

Was this review helpful? Yes 1
Boston, Massachusetts
5 reviews 5 reviews
4 hotel reviews
5 of 5 stars Reviewed July 9, 2013

I recently stayed 3 nights there for a family with 6 people. The location is very good. It's a ski area so summer is their quite time. It's about 16 mile and 25 minutes drive from Quebec city, so it's not far away. We enjoy the mountain and view. We live in a 3-bedroom cottage. The quality of cottage is... More

Was this review helpful? Yes
Kingston, Canada
Senior Contributor
43 reviews 43 reviews
25 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed March 17, 2013

We recently stayed in a 10 person chalet with another family for a spring break ski vacation. The chalet was on the side of the hill for 'ski in-ski out'. Access by car was fine as the roads were bare, but it would be more treacherous in winter with alot of snow. The ski out was fine - a little... More

Was this review helpful? Yes 1
Montreal, Canada
2 reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed March 16, 2013

What started out as a beautiful weekend of skiing and fun was ruined by the actions of the Chalets Alpins. After the weekend was over, our security deposit of 1000$ was retained. We were told that we caused water damage to a ceiling. We asked their representative for proof numerous times, and were treated with an incredible lack of respect... More

Was this review helpful? Yes 5
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Additional Information about Les Chalets Alpins

Address: 369 Chemin du Hibou, Stoneham-et-Tewkesbury, Quebec G3C 1S3, Canada
Location: Canada > Quebec > Stoneham-et-Tewkesbury
Price Range (Based on Average Rates): $$
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Also Known As:
Les Chalets Alpins Quebec, Canada

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Free High Speed Internet ( WiFi ) Free Parking
Official Description (provided by the hotel)
Les Chalets Alpins luxury cottage and condo rental properties are ideally located right in Stoneham Mountain Resort, just 20 minutes outside Quebec City. Our cottages and condos are steps away from the lifts with fantastic views of the ski resort in Stoneham or of the lake in beautiful Lac Beauport. Les Chalets Alpins offer the finest rental properties and the best value in Stoneham. ... more   less 
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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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